The Financial Brand

JANUARY 23, 2017

With the goal of profitability and an enhanced customer experience, strategies and investments should focus on digital channels not branches.

Customer Experience 12

Customer Experience Industry Strategy Branch Strategies 12

The Financial Brand

JANUARY 10, 2017

In-branch, real-time measurement of customer experience provides the constant and ongoing improvement expected by today's consumer.

Customer Experience 12

Customer Experience Branch Strategies Strategy 12

The Financial Brand

JUNE 18, 2021

Branch network optimization is complex, but done correctly by harnessing data and customer experience research, it is highly rewarding. The post Three Essentials to Creating a High-Performing Branch Network appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 34

Customer Experience Banking Trends Analysis Trends 34

The Financial Brand

JULY 5, 2020

Fewer people will visit branches but they'll still demand a great customer experience. The post Why Universal Bankers are Now the Only Logical Option for Branches appeared first on The Financial Brand. This model is tailor-made for the post-COVID age.

Customer Experience 35

Customer Experience Branding Branch Strategies Strategy 35

The Financial Brand

JANUARY 25, 2015

The importance of branches in banking is shifting from transactional to supporting a better multi-channel customer experience. Branch Strategies Branch of the Future Novantas'

Branch Strategies 12

Branch Strategies Customer Experience Strategy 12

The Financial Brand

JANUARY 11, 2022

Innovative minds in other industries have come up with terrific ways to improve customer experience that banks and credit unions can borrow. The post Here Are 8 Inspired Ideas from Other Industries that Banks Should Use Too appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Industry 36

Industry Banking Trends Customer Experience Analysis 36

The Financial Brand

JUNE 16, 2021

By focusing on four primary channels, financial marketers can create better customer experiences and increase profitability. The post 4 Fast Fixes to Improve Your Financial Institution’s CX appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 20

Customer Experience Banking Trends Analysis Trends 20

Gonzobanker

NOVEMBER 29, 2016

Allow branch staff (who we no longer call tellers) to focus more on providing financial advice, community involvement, and driving brand awareness than on counting and handling cash. Also, drive-thru lanes with ITMs typically provide a better customer experience than transacting and communicating through the traditional vacuum tube system.

Video 60

Video Strategy Branch Strategies ATM 60

Gonzobanker

NOVEMBER 29, 2016

Allow branch staff (who we no longer call tellers) to focus more on providing financial advice, community involvement, and driving brand awareness than on counting and handling cash. Also, drive-thru lanes with ITMs typically provide a better customer experience than transacting and communicating through the traditional vacuum tube system.

Video 60

Video Strategy Branch Strategies ATM 60

American Banker

JUNE 27, 2016

Is being customer-centric a goal at your bank? You’ll need to master these five practices to align employee behavior with your desire to improve the customer experience.

Customer Experience 45

Customer Experience Branch Strategies Regional National 45

The Financial Brand

JANUARY 10, 2017

Measuring the in-branch customer experience in real-time yields improvements that satisfy today's demanding consumers.

Customer Experience 12

Customer Experience Branch Strategies Strategy 12

The Financial Brand

AUGUST 17, 2016

Wells Fargo discusses the bank's distributions strategies and ways to enhance the customer experience while increasing cross-sell effectiveness.

Strategy 12

Strategy Customer Experience Branch Strategies Analytics 12

The Financial Brand

AUGUST 17, 2016

Wells Fargo discusses the bank's distributions strategies and ways to enhance the customer experience while increasing cross-sell effectiveness.

Strategy 12

Strategy Customer Experience Branch Strategies Analytics 12

The Financial Brand

AUGUST 17, 2016

Wells Fargo discusses the bank's distributions strategies and ways to enhance the customer experience while increasing cross-sell effectiveness.

Strategy 12

Strategy Customer Experience Branch Strategies Analytics 12

The Financial Brand

OCTOBER 6, 2015

The core elements of a modern banking branch renovation include customer experience, ROI, lean processes and community space.

Customer Experience 12

Customer Experience Community Branch Design Branch Strategies 12

The Financial Brand

NOVEMBER 17, 2021

Banks should leverage the shift to digital options by building a hybrid distribution network that uses human engagement to improve experiences. The post Banking Must Combine Strength of Humans With Power of Technology appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Technology 38

Technology Banking Trends Analysis Trends 38

The Financial Brand

DECEMBER 14, 2021

The future of work in banking will become detached from physical facilities and become increasingly mobile enabled. The post It’s Time to Empower a Mobile Workforce in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Mobile 43

Mobile Banking Trends Analysis Trends 43

The Financial Brand

NOVEMBER 7, 2021

Research on the future of banking finds that most changes in the future of banking will be evolutions of the more recent past. The post 14 Surprising Projections on the Future of Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

JANUARY 31, 2022

As a record number of bank branches are shuttered, those remaining are reimagined for greater efficiency and improved experiences. The post The Future Role of Branches Is More Uncertain Than Ever appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 40

Banking Trends Analysis Trends Branding 40

The Financial Brand

SEPTEMBER 14, 2021

The highly digital yet personal strategy of one community institution points a way forward. Fragmented relationships are the new reality. The post The ‘Primary Financial Institution’ Concept Is Dead… Now What? appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 42

Banking Trends Analysis Strategy Community 42

The Financial Brand

JUNE 30, 2021

For the banking industry to transform from a branch-based model to a digital ecosystem requires technology, collaboration and a focus on experiences. The post Future of Branches Debated in a Transformed Digital Ecosystem appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 40

Banking Trends Analysis Trends Branding 40

The Financial Brand

JANUARY 10, 2022

So far, most financial institutions' efforts to provide value-added guidance have failed. Five changes are needed to turn things around. The post What Needs to Change to Fix Banking’s Totally Busted Sales Model appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 35

Banking Trends Analysis Trends Branding 35

The Financial Brand

JULY 18, 2021

Banks and credit unions are taking a closer look at ITMs not only for drive-through use, but as a low-cost way to expand their footprint. The post Interactive Teller Machines Crucial in the Digital Banking Age appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Digital Banking 39

Digital Banking Banking Trends Analysis Trends 39

The Financial Brand

JANUARY 31, 2021

GameStop provides lessons for the banking industry on digital transformation and potential impact of a distrusting community. The post What GameStop Can Teach Banking About Digital Disruption appeared first on The Financial Brand.

Community 43

Community Branding Industry Branch Strategies 43

The Financial Brand

DECEMBER 27, 2020

Chatbots may one day dominate CX, but for now these centers are essential for both sales and service as branch interactions trend lower. The post Why Contact Centers Are a Key Part of a Human+Digital Banking Strategy appeared first on The Financial Brand.

Strategy 42

Strategy Digital Banking Trends Branding 42

The Financial Brand

FEBRUARY 22, 2021

The post Why Bankers Won’t Ditch Branches, Despite Explosive Digital Growth appeared first on The Financial Brand. New data, earnings presentations and interviews with bank and credit union leaders and other experts pinpoint key in-person banking trends.

Banking Trends 41

Banking Trends Trends Branding Data 41

The Financial Brand

JULY 28, 2021

The post On-Demand Cards Are a Key Branch Relationship Builder appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Instant issuance of new or replacement cards is now expected by consumers. It also creates three benefits for financial institutions.

Cards 31

Cards Banking Trends Analysis Trends 31

The Financial Brand

NOVEMBER 3, 2021

For institutions, ITMs help with staff shortages, market growth and branch efficiency, but few consumers use them. Those that do, like them. The post What It Will Take to Have Interactive Tellers Catch On with Consumers appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 35

Banking Trends Analysis Trends Branding 35

The Financial Brand

NOVEMBER 23, 2021

Known for its superior branch service, the big regional is rebuilding its brand experience virtually. The bank's CMO reveals key tactics. The post What Financial Institutions Can Learn from TD Bank’s Marketing Playbook appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Marketing 35

Marketing Banking Trends Branding Regional 35

The Financial Brand

FEBRUARY 7, 2021

Some insist regional banks are doomed. But they overlook a midwestern institution that gives away little to the megabanks in retail banking. The post How Huntington Bank Has Quietly Become a Digital Powerhouse appeared first on The Financial Brand.

Regional 41

Regional Branding Retail Branch Strategies 41

The Financial Brand

SEPTEMBER 17, 2020

Traditional and direct financial institutions do well with websites and mobile apps but other factors impact loyalty and revenue far more. The post Research Reveals Path to Improved CX Satisfaction Scores in Banking appeared first on The Financial Brand.

Branding 43

Branding Mobile Branch Strategies Customer Experience 43

The Financial Brand

JULY 29, 2021

The post Are Branch Staff Prepared as Offices Become ‘Advisory Centers’? Understanding consumers' financial concerns and tailoring advice to those worries means more than sales quotas, J.D Power finds. appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 36

Banking Trends Analysis Trends Branding 36

The Financial Brand

DECEMBER 12, 2021

New units will be user-customized, mobile-integrated and more efficient. Having bounced back from Covid's hit, ATMs are now changing. The post The ATM of the Future Will Be Much More Personalized appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

ATM 33

ATM Banking Trends Analysis Trends 33

The Financial Brand

SEPTEMBER 7, 2021

Financial institutions everywhere are haunted by a tight labor market. But there are innovative ways to attract and retain employees. The post Why Banks Are Barely Keeping Up with Staff Shortages In a Covid World appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 35

Banking Trends Analysis Trends Branding 35

The Financial Brand

JANUARY 24, 2021

Two big banks warn customers they will shut accounts to protect staff and other customers as coronavirus tensions mount during new lockdowns. The post Closing Customer Accounts for Violating Mask Mandate: Fair or Foul? appeared first on The Financial Brand.

Branding 39

Branding Branch Strategies Customer Experience Leadership 39

The Financial Brand

AUGUST 10, 2020

The post Gen Z Likes Banks Over Big Techs While Shunning Branches appeared first on The Financial Brand. For the members of Gen Z, it's a Venmo world. But for these tech-savvy consumers trust is as important in their banking as convenience.

Branding 42

Branding Branch Strategies Customer Experience Strategy 42

The Financial Brand

JUNE 25, 2020

Reports from banking's front lines as branches reopen paint a different picture from the usual predictions about consumer banking behavior. The post How People’s Changing Habits Will Impact the Future of Branch Banking appeared first on The Financial Brand.

Branding 43

Branding Report Branch Strategies Customer Experience 43