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Join Us for a Webinar Exploring Ways to Elevate Your Customer Engagement with Amazon Connect

Perficient

Join us for a discussion about how cloud-based contact centers can help you elevate your customer engagement game and stand apart from your competition. Chris Ross is the National Sales Director for the Customer Engagement Solutions practice at Perficient. He has been in the contact center industry for 14 years.

US 309
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Data – The Lifeblood of Intelligence Automation

Perficient

The ability for intelligence automation tools to be able to quickly and accurately grab the most relevant and accurate information regarding a customer’s inquiry, sales deal, or more is based on many data-readiness factors. Contact us to discuss a data and AI-readiness assessment. It all starts with the data.

Data 491
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The Importance of PIM for your B2B Marketplace Strategy

Perficient

B2B online ecommerce sales have already surpassed B2C online ecommerce sales , and although B2B is still a less adopted and established market compared to B2C business models, it doesn’t change buyer expectations. However, B2B online sales are going to continue to increase in years to come.

Strategy 508
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Create Successful Marketing Automation Campaigns for Healthcare

Perficient

When most people think about marketing automation, they think about sending emails to contacts. Marketing automation is defined as , “the process of using software to complete repetitive marketing tasks designed to nurture sales leads, personalize marketing messages and content and in the process, save marketers’ time and effort.”.

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Twilio Flex Insights 101: Dashboard vs. Analyze

Perficient

In “Contact Center Analytics – Global Market Trajectory & Analytics”, a recent report by Research and Markets, the global market for Contact Center Analytics is projected to reach US$2.6 This projection comes as a revision of the prior estimate, which was capped at US$963.7, Billion by 2027.

Analytics 294
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A Bank Automation Summit Preview: Key 2023 Banking Automation Trends

Perficient

In the banking industry, RPA is being used to automate a wide range of processes, from loan origination and account opening to back-office processes, such as compliance and accounting. Perficient will also bring insight surrounding the banking industry’s growing use of blockchain to the Summit. Interested in learning more?

Trends 474
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The Power of Generative AI for Financial Services

Perficient

With the API and Figma plugin, they can empower everyone to use the language that differentiates them in a competitive industry. We also enable clients to use Writer’s snippets to follow strict compliance regulations and efficiently include disclosures in their Sales and Marketing.