Perficient

NOVEMBER 17, 2020

Many banks have leveraged digital technologies like cloud computing, robotic process automation, artificial intelligence, and chatbots in response to Covid-19. Some of these solutions were set up in a matter of days, providing immediate results to drive operations forward. But broadly speaking, we haven’t changed our priorities.”.

Mobile 294

Mobile Online Conference Customer Experience 294

Gonzobanker

MARCH 7, 2024

The experience felt akin to entering a mosh pit but instead of musicians, you are in it with bankers and entrepreneurs and there are chairs. From panels to keynotes to hallways, here are a few things that caught my attention: AI: Next-gen customer experience?

Las Vegas 156

Las Vegas Fintech Conference San Francisco 156

CFPB Monitor

SEPTEMBER 8, 2022

In remarks yesterday to The Clearing House and Bank Policy Institute Annual Conference, Acting Comptroller Hsu discussed the growth “of banking-as-a-service (BaaS),” meaning arrangements in which a nonbank offers banking services to its customers as a way of adding value to its products and services.

Fintech 146

Fintech Risk Management Conference Lending 146

Perficient

NOVEMBER 21, 2023

I often engage with account developers and clients to address their requirements in transitioning legacy processes and technology to meet the expectations of a digital operating environment. Beyond this, my days typically revolve around three major aspects: Strategy.

Industry 221

Industry Conference Meeting Maine 221

Insights on Business

MAY 25, 2018

On May 22, about 100 C-level executives from leading financial services institutions joined us for an all-day conference about defining what a future-ready enterprise is, and how to build it. Transformative technologies like cloud, AI, security, quantum, and blockchain were all discussed, in theory and in practice. Enter the platform.

Technology 93

Technology Training Customer Experience blockchain 93

Abrigo

OCTOBER 21, 2019

Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report. While many financial institutions are seeing the benefits of digitizing different areas of their bank or credit union, others are still hesitant to invest in technology.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

PYMNTS

NOVEMBER 19, 2019

Customer relationship management (CRM) firm Salesforce is expanding its partnership with Amazon Web Services (AWS) to offer customer service technology powered by artificial intelligence (AI), Salesforce said in a press release on Tuesday (Nov. The new services were announced at Salesforce’s Dreamforce conference Nov.

San Francisco 101

San Francisco New York City Conference New York 101

Gonzobanker

FEBRUARY 1, 2023

Scottdale, Arizona was chillier than normal this week, but that didn’t prevent bankers from having heated discussions about 2023 at this year’s Acquired or Be Acquired conference, hosted by Bank Director. Key themes emerging from AOBA can help guide industry leaders’ strategic discussions. on a Sunday morning?

Arizona 147

Arizona Kansas City Industry Phoenix 147

Insights on Business

JANUARY 17, 2019

And the conference holds an impressive line up of education and activities for financial leaders focused on: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. IBM will be hosting IBM Think 2019 from February 12-15 this year at a new location in San Francisco, CA.

San Francisco 93

San Francisco CA social media blockchain 93

PYMNTS

JANUARY 6, 2021

“The three verticals that we service at NCR today — banking, restaurants and retail — I think they had the common bond for us that they was all about, ‘how do you simplify operations and the customer experience?’” So we led with technology.”. Brown said in a recent conversation with PYMNTS’ Karen Webster. “So

Innovation 318

Innovation Data Examples Community Bank 318

Abrigo

OCTOBER 20, 2020

Plan for new technology and innovations. virtual conference, to learn from industry thought leaders, peer institutions, and other experts. Increase efficiency and improve the overall borrower experience. To support this customer experience, Akin recommended leveraging technology to drive efficiency in the back office.

Management 195

Management Lending Community Strategy 195

Celent Banking

OCTOBER 12, 2015

This week I’m in Singapore, which provides a beautiful backdrop for Sibos 2015, the annual conference that brings together thousands of business leaders, decision makers and topic experts from a range of financial institutions, market infrastructures, multinational corporations and technology partners.

Conference 100

Conference Compliance Customer Experience Analysis 100

PYMNTS

OCTOBER 24, 2019

In terms of innovation, Fairbank said, “We remain all-in on our technology transformation and our progress continues to accelerate.” Until that time, the company will continue to drive for operating efficiency improvement, even with the elevated costs of straddling both the data center and cloud environments.

Capital 101

Capital Cards Conference Customer Experience 101

PYMNTS

DECEMBER 3, 2019

In today’s top payments news, Wells Fargo has selected former Santander head executive Scott Powell to be its new chief operating officer. operations. Wells Fargo has tapped former Santander head executive Scott Powell to be its new chief operating officer. He will also serve on the bank’s operating committee.

Fintech 132

Fintech Colorado Payments Operations 132

PYMNTS

NOVEMBER 22, 2017

. “Gearing up for the tax season, we are focusing on delivering an outstanding end-to-end customer experience for the do-it-yourself taxpayers, while rolling out new solutions to our customers.” ” Intuit’s other units saw growth, though not as aggressively as its QuickBooks operations.

Taxes 139

Taxes Online Conference Customer Experience 139

PYMNTS

OCTOBER 16, 2018

In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. These technologies bring more options for consumers to order and pay for their meals, such as kiosks and mobile ordering. With the addition of kiosks, McDonald’s is focusing on customer experience and choice.

Innovation 183

Innovation Mobile Branding Maryland 183

FICO

MAY 15, 2023

“With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As

Payments 52

Payments Video Customer Experience social media 52

South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. The new piece of technology ends up solving a known problem but, in the process, creates more problems, and risks, than it solves.

Technology 195

Technology Customer Experience Data Training 195

PYMNTS

JUNE 8, 2016

Find out how to leverage innovative, already-available technologies during this evolution in the payments industry. This live digital discu ssion will explore the following topics: – Are you future-proofing your eCommerce operations? Solution Strategist, Payment Security Division, CA Technologies. Hannah Preston.

CA 100

CA Payments Security Customer Experience 100

Perficient

MAY 28, 2020

More on How We’re Working with Pega Technology: Cloud-based business solution streamlines user experience and reduces costs. BONUS: Attend Conferences, like we did at PegaWorld 2019. Enjoy Autonomy and Flexibility. Dana Blades , Senior Technical Consultant. I have access to training and continuing education.

Leadership 467

Leadership Groups DC Management 467

Jeff For Banks

DECEMBER 27, 2022

Anxiety from outsiders promoting newfangled technologies that must be adapted in order for their bank to be relevant. Anxiety from insiders chiding them to innovate because this customer or that customer asked about some piece of technology their other bank has. Among bankers, there is anxiety. 5) What is the cost?

Innovation 78

Innovation Fintech Conference Austin 78

PYMNTS

DECEMBER 26, 2019

To help bring these options to more consumers, retailers and technology companies decided to join forces. Then, in February, Dunkin’ CEO David Hoffmann said in an earnings conference call that the company was teaming with Grubhub for a delivery pilot that links directly with its point of sale (POS) systems. and Chicago.

Retail 134

Retail New York City Los Angeles New York 134

Insights on Business

NOVEMBER 8, 2018

At last month’s Money20/20 conference, the event brought over 10,000 people together and hosted speakers from start-up disruptors to incumbent financial institutions, and everything in between. Banks are reinventing not only their infrastructure but their operating models, too, in order to win on the battleground of customer experience.

Industry 143

Industry San Francisco New York City Fraud 143

Abrigo

MAY 5, 2022

Banking Transformed Banking Transformed by the Financial Brand’s Jim Marous has new episodes several times a month and features executives from financial institutions, financial technology firms, authors, consultants, and other experts in the banking industry.

Community 195

Community Lending Maine Resources 195

Insights on Business

OCTOBER 16, 2018

As we head into Money20/20 next week, I want to make sure you are aware of the best ways to engage with IBM at the conference. Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Customers expect personalized engagement at every touch point.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

Insights on Business

MAY 1, 2018

While the advances in Payments processing are clear, there still remains a number of areas where further education is necessary, additional trust and security is required, and advances made in payments technology are still needed. Learn more about IBM Safer Payments and fraud detection technology here.

System 126

System Payments blockchain Fraud 126

FICO

SEPTEMBER 27, 2022

In order not to miss the boat of the rapid technological developments, financial institutions need to know where their digitalization journey should go and how they want to use the innovative technologies in a focused manner. This promises both significant cost advantages and faster processing and thus a better customer experience.

Analytics 52

Analytics Strategy Operations Google 52

PYMNTS

AUGUST 14, 2019

The department store retailer bolstered its omnichannel efforts while opening a distribution center for its off-priced business that taps into cloud computing technology; however, it struggled with inventory during the quarter. At the same time, he noted that “mobile remains our fastest-growing channel.”.

Columbus 100

Columbus DC Branding Google 100

FICO

JANUARY 24, 2018

Two of today’s hottest tech topics — cybersecurity insurance and artificial intelligence (AI) — were well represented at recent conferences in insurance and banking, respectively: Advisen Cyber Risks Insights Conference and Bank AI Expo. But there’s still a lot of confusion about how to best use this exciting technology.

Conference 55

Conference Customer Experience Maine Exercises 55

PYMNTS

OCTOBER 30, 2019

30) even as the quick-service restaurant (QSR) operator — which runs the Taco Bell, Pizza Hut and KFC brands — touted its expansions in digital and mobile services. For its part, Yum continues to expand its delivery offerings via Grubhub, company officials said during the Q3 analyst conference call on Wednesday.

Leadership 100

Leadership Kentucky Branding Mobile 100

PYMNTS

OCTOBER 7, 2016

Manchester is known for its world class universities, leaders in technology and science. We have seen particular growth in FinTech firms specializing in payments,” Tim Newns, chief executive of MIDAS, told Prolific North during a recent conference where big banks and startups discussed the U.K.’s billion each year.

Fintech 201

Fintech Industry Big Data Trends 201

Tech and Finance

NOVEMBER 8, 2017

Dan Latimore, Celent SVP, said that after attending multiple conferences, including Sibos and Money2020 back to back, not to mention Finovate earlier in the autumn conference season, the Celent team remained coherent and was able to define some conclusions. Now Celent is looking for nominations.

Conference 28

Conference Customer Experience Innovation Operations 28

PYMNTS

OCTOBER 26, 2017

Alternative and marketplace lending platforms promised faster, easier SMB lending than traditional banks could deliver and eventually led traditional financial institutions (FIs) to collaborate with their one-time rivals as they realized they needed to offer more technologically advanced lending experiences to their small business customers.

Lending 109

Lending Google Fintech Industry 109

NCR

SEPTEMBER 1, 2017

Many hugely successful companies and globally recognized brands have demonstrated what can be achieved when design is placed at the heart of how a business operates. It now operates six Workbenches at its branches in Dublin, Galway, Limerick and Cork. The case for design in business. ” Integrating design into business culture.

Customer Experience 100

Customer Experience Strategy Innovation Virginia 100

PYMNTS

FEBRUARY 23, 2018

McDonald’s CEO and President Steve Easterbrook told the Bernstein Strategic Decisions Conference in New York that the company sees great potential in delivery. The company has recently seen positive momentum and improved operating performance, and delivery is projected to accelerate future growth. Starbucks’ $18.4 Burger King’s $9.3

Online 101

Online US Payments Mobile 101

Independent Banker

OCTOBER 29, 2014

Jason Lord plays a central responsive role in sustaining systems operations in a fast-paced environment of continual change. We want to get to the point that, instead of running operations so that the customer has to be at our location at 3 o’clock, we can go to the customer at a time that works for them.”. Founded: 1949.

Community Bank 87

Community Bank Community Training Memphis 87

FICO

JANUARY 23, 2019

Attendees were keenly interested in how artificial intelligence and machine learning continues to be a key technology in the fight against fraud and financial crime. There was also a lot of discussion about the growing convergence between fraud and compliance departments and how business and operational models must adapt.

Fraud 40

Fraud Analytics Compliance Data 40