Perficient

FEBRUARY 12, 2021

My previous blog covered how HR and technology can help improve your employee engagement through artificial intelligence. Consider setting up a video conference with the employee’s immediate team, with a presentation that includes, Org Chart, photos, names and titles of team. Employees are savvy with technology.

Conference 340

Conference Video Branding Meeting 340

Gonzobanker

FEBRUARY 8, 2022

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. Let’s put COVID aside for a minute. and a trailblazer in the world of banking as a service (BaaS).

Fintech 167

Fintech Customer Experience Conference Technology 167

Gonzobanker

MARCH 7, 2024

The experience felt akin to entering a mosh pit but instead of musicians, you are in it with bankers and entrepreneurs and there are chairs. From panels to keynotes to hallways, here are a few things that caught my attention: AI: Next-gen customer experience?

Las Vegas 156

Las Vegas Fintech Conference San Francisco 156

Perficient

SEPTEMBER 25, 2020

Epi’s robust personalization experiences are something I’ve longed for in the B2B space, and Insite’s unique stronghold on the B2B manufacturing and distribution market will no doubt be an asset for Episerver. Well in short, non-technical terminology, it’s a new front-end technology leveraging React. Which brings me back to Spire CMS.

Customer Experience 262

Customer Experience US Tools Conference 262

William Mills

APRIL 21, 2016

The Mortgage Bankers Association’s National Technology in Mortgage Banking Conference and Expo was held April 3 rd through 6 th in sunny Los Angeles, California. Discussions were driven by themes that are currently transforming the mortgage industry, one being the idea of customer experience.

Conference 40

Conference Los Angeles Customer Experience Millennials 40

Perficient

DECEMBER 14, 2020

Healthcare marketers’ role has shifted dramatically in recent years as technologies have advanced, social media use has skyrocketed, and patients have embraced consumerism. The COVID-19 pandemic and the significant, lasting shift to virtual care have brought a further change in a concise period of time.

Marketing 309

Marketing social media Leadership Strategy 309

Insights on Business

FEBRUARY 6, 2019

The financial services industry is one of the fastest adopters of this technology. Attend session 1702, “Digital Humans—Bringing Human Touch to Digital Customer Interactions ” to hear speakers from UBS and UBank share what they’ve learned from deploying FaceMe Intelligent Digital Human Platform. Smart starts here.

Technology 144

Technology Video social media Case Study 144

Perficient

NOVEMBER 23, 2020

Travel / Conferences. Coupled with the fact that business conferences are likely to start picking up again next year, there will be a huge requirement for additional PPE to maintain CDC guidelines. But you can leverage 3 rd party technologies to provide customer updates on stock statuses for certain high-profile products.

Company 354

Company Customer Experience Conference Guidelines 354

Insights on Business

MAY 25, 2018

On May 22, about 100 C-level executives from leading financial services institutions joined us for an all-day conference about defining what a future-ready enterprise is, and how to build it. Transformative technologies like cloud, AI, security, quantum, and blockchain were all discussed, in theory and in practice. Enter the platform.

Technology 93

Technology Training Customer Experience blockchain 93

Bobsguide

JUNE 3, 2022

The company received the award for WinWebServer ( WWS), its integrated ATM Acquiring solution, at a special ceremony during the ATMIA US Conference taking place in Orlando, Florida. The annual Peter Kulik Innovation Award celebrates innovations in the global ATM industry.

ATM 148

ATM Innovation Florida Software 148

Perficient

NOVEMBER 21, 2023

I often engage with account developers and clients to address their requirements in transitioning legacy processes and technology to meet the expectations of a digital operating environment. Beyond this, my days typically revolve around three major aspects: Strategy. Explore why leading insurance carriers count on us to drive results.

Industry 221

Industry Conference Meeting Maine 221

Perficient

NOVEMBER 17, 2020

Many banks have leveraged digital technologies like cloud computing, robotic process automation, artificial intelligence, and chatbots in response to Covid-19. The Paycheck Protection Program (PPP) is an excellent example of how banks leveraged technology to meet customer needs.

Mobile 294

Mobile Online Conference Customer Experience 294

William Mills

DECEMBER 12, 2017

Customer experience, automation, machine learning, artificial intelligence (AI), ease of use, flexibility – all of these were part of the discussions at this year’s SourceMedia’s Small Business Banking Conference in Austin, Texas. In fact, 97 percent of online applications are abandoned by the customer, according to Forrester.

Conference 40

Conference Innovation Lending Customer Experience 40

Abrigo

OCTOBER 21, 2019

Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report. While many financial institutions are seeing the benefits of digitizing different areas of their bank or credit union, others are still hesitant to invest in technology.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

PYMNTS

AUGUST 16, 2017

Engaging with consumers and boosting positive customer experience is something that’s in constant motion for brick-and-mortar retailers and restaurateurs. At retail eCommerce conference eTail East this past Monday (Aug. This week, Panera Bread is upping the ante with its digital offerings.

Customer Experience 109

Customer Experience United States Mobile Branding 109

CFPB Monitor

SEPTEMBER 8, 2022

In remarks yesterday to The Clearing House and Bank Policy Institute Annual Conference, Acting Comptroller Hsu discussed the growth “of banking-as-a-service (BaaS),” meaning arrangements in which a nonbank offers banking services to its customers as a way of adding value to its products and services.

Fintech 146

Fintech Risk Management Conference Lending 146

PYMNTS

JANUARY 1, 2019

I remember a conference almost a year ago. Not all that long ago, I was at another conference. How can you compare payment rails with a technology that plays no role in moving money? A technology that, on its own, does nothing to help consumers perform a task or overcome a hurdle. Return to the Customer.

Bitcoin 168

Bitcoin Payments Conference cryptocurrency 168

PYMNTS

JUNE 5, 2019

The Amazon Re:MARS conference in Las Vegas has been churning out technology news for the company. Now, according to reports , Amazon’s Consumer Worldwide CEO Jeff Wilke has announced a new AI-powered fashion search tool called StyleSnap, designed to help customers find clothes to buy. This is not the first service of its kind.

Tools 145

Tools Las Vegas Conference Customer Experience 145

PYMNTS

NOVEMBER 19, 2019

Customer relationship management (CRM) firm Salesforce is expanding its partnership with Amazon Web Services (AWS) to offer customer service technology powered by artificial intelligence (AI), Salesforce said in a press release on Tuesday (Nov. The new services were announced at Salesforce’s Dreamforce conference Nov.

San Francisco 101

San Francisco New York City Conference New York 101

Gonzobanker

FEBRUARY 1, 2023

Scottdale, Arizona was chillier than normal this week, but that didn’t prevent bankers from having heated discussions about 2023 at this year’s Acquired or Be Acquired conference, hosted by Bank Director. Key themes emerging from AOBA can help guide industry leaders’ strategic discussions. on a Sunday morning?

Arizona 147

Arizona Kansas City Industry Phoenix 147

Insights on Business

FEBRUARY 26, 2018

It’s clear: Customer Experience is the battleground for banks, insurance, and financial services companies. Pressures from fintech competitors, regulators, cybercriminals threaten the relationships incumbent banks have built with their customers. Watch the video. So this March, IBM is asking: What makes you think?

Las Vegas 122

Las Vegas Video Community Conference 122

Chris Skinner

JULY 19, 2017

I just attended an EFMA conference where the opening presentation talked about the most innovative banks in the world. Customers who have enabled the Capital One skill can ask Alexa about their spending for the past six months–by day, month, or a specific date range–through questions posed in natural language.

Innovation 298

Innovation Capital Conference Customer Experience 298

William Mills

MAY 17, 2018

The conference offered 24 breakout sessions, more than 100 speakers and the popular Innovation Alley, which showcased innovative fintech products and services from over 60 start-up companies, partners and exhibitors. The technology is being used to help consumers manage their money without actively thinking about doing so.

Georgia 40

Georgia Technology Fintech Atlanta 40

Abrigo

OCTOBER 20, 2020

Plan for new technology and innovations. virtual conference, to learn from industry thought leaders, peer institutions, and other experts. At the end of the day, what counts for the customer is speed,” said panelist Okan Akin, President and Chief Risk Officer of Allegiance Bank. Planning for new technology and innovations.

Management 195

Management Lending Community Strategy 195

PYMNTS

APRIL 29, 2020

New developments are focusing on supply chain, government activity and infrastructure to improve the customer experience as post-pandemic retail finds its legs. A report from the Canadian Conference Board, among others, has raised some concerns in that area. Several of those developments can help SMBs.

Retail 154

Retail Customer Experience Branding Conference 154

PYMNTS

JANUARY 6, 2021

“The three verticals that we service at NCR today — banking, restaurants and retail — I think they had the common bond for us that they was all about, ‘how do you simplify operations and the customer experience?’” So we led with technology.”. Brown said in a recent conversation with PYMNTS’ Karen Webster. “So

Innovation 318

Innovation Data Examples Community Bank 318

BankInovation

FEBRUARY 18, 2021

Hari Gopalkrishnan, client facing platforms technology CIO at Bank of America, is among the experts sharing new use cases for chatbot development and deployment during the Bank Automation Ignite virtual conference on April 13-14. Gopalkrishnan will be part of a live panel discussion on April 13, at 2:15 p.m.

America 98

America Conference Technology Customer Experience 98

Insights on Business

JANUARY 17, 2019

And the conference holds an impressive line up of education and activities for financial leaders focused on: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. IBM will be hosting IBM Think 2019 from February 12-15 this year at a new location in San Francisco, CA.

San Francisco 93

San Francisco CA social media blockchain 93

PYMNTS

JANUARY 27, 2021

We recognized that the technology that powers insurance was ready for an update and that consumers were ready for an update in how they interact with the industry,” Buddy Co-founder and CEO Charles Merritt said in a recent chat with PYMNTS. “So New Markets And Opportunities. The risks may be a little bit different than going to the ER. “Our

Las Vegas 287

Las Vegas Conference Examples Marketing 287

Gonzobanker

JANUARY 18, 2024

Prediction: A $100+ billion bank will acquire a smaller BaaS-focused bank in 2024 to accelerate its entry into the BaaS market and then bolster that acquisition by adding a healthy dose of technology, compliance and business development resources to the BaaS bank. The “employee experience” will be an area of focus.

Fintech 88

Fintech Customer Experience Tools Payments 88

South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. The new piece of technology ends up solving a known problem but, in the process, creates more problems, and risks, than it solves.

Technology 195

Technology Customer Experience Data Training 195

Insights on Business

SEPTEMBER 21, 2018

These are some of the concerns that I hear leaders in the financial services industry repeatedly share in my travels and I am sure will be recurring themes at this year’s largest conference in banking and financial services, Money20/20, from October 21-24. Creating a Compelling AI powered Omni-channel Customer Experience.

Conference 115

Conference Customer Experience Industry Trends 115

PYMNTS

OCTOBER 16, 2018

In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. These technologies bring more options for consumers to order and pay for their meals, such as kiosks and mobile ordering. With the addition of kiosks, McDonald’s is focusing on customer experience and choice.

Innovation 183

Innovation Mobile Branding Maryland 183

PYMNTS

OCTOBER 24, 2019

In terms of innovation, Fairbank said, “We remain all-in on our technology transformation and our progress continues to accelerate.” The bank also reported that non-interest expenses increased 2 percent to $3.9 For Q3, the bank said provision for credit losses increased 3 percent to $1.4

Capital 101

Capital Cards Conference Customer Experience 101

PYMNTS

DECEMBER 1, 2017

The latest survey by Capital One suggests treasurers still have an appetite for new tools and technologies. Capital One’s Treasury Management Services published its latest survey at the Association of Financial Professionals’ annual conference, held last month.

Tools 100

Tools Capital Mobile Survey 100

Celent Banking

OCTOBER 12, 2015

This week I’m in Singapore, which provides a beautiful backdrop for Sibos 2015, the annual conference that brings together thousands of business leaders, decision makers and topic experts from a range of financial institutions, market infrastructures, multinational corporations and technology partners.

Conference 100

Conference Compliance Customer Experience Analysis 100

PYMNTS

NOVEMBER 22, 2017

“Gearing up for the tax season, we are focusing on delivering an outstanding end-to-end customer experience for the do-it-yourself taxpayers, while rolling out new solutions to our customers.” ” Intuit’s other units saw growth, though not as aggressively as its QuickBooks operations. .

Taxes 139

Taxes Online Conference Customer Experience 139