PYMNTS

MARCH 17, 2020

Simply put, the back-office systems are ill-equipped to handle the demands of technological innovation, especially as financial services cross channels. You want to provide your customer with new and differentiated services, but at the same time, there are limitations to systems’ ability to scale without affecting stability or performance.”.

Innovation 228

Innovation Payments System Security 228

PYMNTS

JUNE 22, 2016

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience? Digital Discussion Presenters: Joe DeCosmo. Chief Analytics Officer, Enova International.

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

Perficient

JUNE 1, 2023

As the financial services industry continues to evolve, companies are looking for ways to stay ahead of the competition and increase their market share. We understand the complexities of the industry and are here to make the process of integrating Generative AI as seamless as possible.

Compliance 251

Compliance Industry Regulation Data 251

PYMNTS

JANUARY 6, 2021

And according to Doug Brown, senior vice president and general manager of digital banking at NCR , simplicity and innovation have turned what could have been a disastrous year into a transformational pivot for the better. Brown said in a recent conversation with PYMNTS’ Karen Webster. “We

Innovation 318

Innovation Data Examples Community Bank 318

Insights on Business

FEBRUARY 21, 2019

In the financial services industry today, industry leaders are focused on leading their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Optimizing risk, compliance and security. Optimizing risk, compliance and security.

Innovation 79

Innovation Seattle blockchain Customer Experience 79

PYMNTS

DECEMBER 27, 2016

PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of …” eBook. Payments 2016: The Year of Payment Innovation Via Predictive Analytics. This was the year for payment innovation through predictive analytics.

Analytics 110

Analytics Innovation Payments eBook 110

PYMNTS

JANUARY 14, 2020

Lior Cohen, senior director of cloud security products and solutions at cybersecurity firm Fortinet , recently told PYMNTS why the digitization initiatives many payment service providers undergo in the name of better customer experience can exacerbate security risks. Greater Security Without Compromising UX.

User Experience 253

User Experience Security Payments Compliance 253

Insights on Business

JANUARY 18, 2017

I recently participated in an industry roundtable sponsored by IBM and run by “The Banker” to look at the state of innovation in financial services. I was joined by a diverse panel of participants from across the industry: Anthony Woolley, CIO of Societe Generale, a corporate and investment banking firm.

Innovation 70

Innovation Industry Fintech blockchain 70

PYMNTS

JULY 5, 2017

Innovation is both genesis and lifeblood for companies, especially within the payments space. PYMNTS: How would you define Applause’s approach to innovation? PYMNTS: How would you define Applause’s approach to innovation? Our approach to innovation is two-fold. First and foremost, we’re focused on the needs of customers.

Innovation 121

Innovation Customer Experience Mobile Security 121

ZootBlog

JANUARY 14, 2016

Over the past several years as banks focused on staying in compliance with myriad new regulations, innovation slowed—nearly to a standstill. They forged partnerships with companies that have come to be known as disruptors in our industry, gave mobile banking new meaning, and focused on creating a great customer experience.

Innovation 73

Innovation Industry blockchain Customer Experience 73

PYMNTS

DECEMBER 29, 2020

With it, financial institutions need to strengthen their compliance to mitigate the risk of running afoul of the law. It’s great to see the prioritization on innovation with this bill,” Wingert said, calling the AML regulatory changes important. Can you really know your customer if you don’t know their location?”

Fraud 270

Fraud Compliance cryptocurrency Security 270

Bank Innovation

MARCH 11, 2020

At Royal Media, Bank Innovation‘s publisher, we take great pride in the value of our exceptional industry conferences and the effort we put into their production. We rightly view our more than a dozen annual conferences as crucial opportunities for business development in our industries.

Conference 243

Conference Innovation Industry Customer Experience 243

Independent Banker

FEBRUARY 28, 2022

Innovation is a priority for ICBA. That’s why we’ve spent the past three years educating community bankers on the why of innovation: why bankers should be thinking about innovation, why innovation is a top priority in a digital-first environment and why now is the time to act. By Charles Potts, ICBA.

Community Bank 148

Community Bank Community Innovation Tools 148

PYMNTS

JANUARY 24, 2018

He said the company’s traditional customers — banks — need help to compete against those firms and deliver great customer experiences even as they “fight a battle against the ever-increasing compliance and technology investment requirements.”.

Innovation 139

Innovation Payments Operations Marketing 139

CFPB Monitor

AUGUST 1, 2022

The FHFA also issued a request for information (“RFI”) seeking public input on how to facilitate responsible innovation, identify barriers or challenges to implementing fintech into housing finance, support equity for homeowners and renters, and increase efficiency and effectiveness in the compliance and regulatory processes.

Financial Technology 78

Financial Technology Technology Fintech Compliance 78

PYMNTS

APRIL 10, 2020

There are several complexities associated with reviewing and settling claims, given the nature of the insurance industry, which requires stringent customer authentication and documentation. The challenge is thus not figuring out if mobile disbursements are possible, but how they can be made, given insurers’ legal and compliance issues.

Mobile 198

Mobile Technology social media Customer Experience 198

PYMNTS

MARCH 18, 2016

” Innovation Project 2016 — where hundreds of leaders across the payments, commerce, tech and security ecosystems joined together under one roof with one mission: navigating the balance between the leading and the bleeding edge. Especially when your talking innovations in payments.

Innovation 100

Innovation Security Industry blockchain 100

Abrigo

MARCH 2, 2023

Takeaway 2 According to Forrester data, firms pursuing technology-driven innovation grow three to four times faster than industry averages. But as Southwest’s scheduling system crisis over the holidays showed banking and all other industries, technology shortcomings create enormous costs in the short-term and in the future.

Technology 195

Technology Lending Community Software 195

ZootBlog

JANUARY 12, 2016

As a companion to our 2015: Year in Review post, we’ve synthesized some of the trends, challenges and opportunities shaping the financial industry in 2016. Customer Experience: Eliminating Friction. The digital movement is affecting all industries, especially banking. Biometrics. EMV Transition. Cloud Computing.

Industry 63

Industry Trends Customer Experience blockchain 63

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience. Build from there.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

PYMNTS

JULY 11, 2019

Call centers are starting to use AI not just for data insights, but as a way to keep payments and other facets of the customer experience safe from bad actors. Companies are using other automated technologies to meet fast-changing compliance needs, as well. Around the Call Center Commerce World.

Fraud 166

Fraud Apple Customer Experience Mobile 166

Insights on Business

OCTOBER 10, 2017

Modernize transactions – the technology choices banks make today on cloud, via APIs and in application development, will determine their ability to innovate new customer engagement tactics, optimize back-end efficiency, monetize data streams and reinforce their leadership in the banking sector in years to come.

blockchain 87

blockchain Customer Experience Compliance Fraud 87

South State Correspondent

OCTOBER 26, 2023

Money 20/20 (M2020) is the only conference in the industry where it is both possible and expected to pull off two breakfasts, two lunches, three cocktail parties, and two dinners PER DAY. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

Gonzobanker

JANUARY 18, 2024

Regulatory headwinds, iffy economic conditions and a more conservative approach to tech innovation spending are combining to put a damper on BaaS growth. Fintechs have an increasing appetite for new products, better tech integration and diligent compliance. The “employee experience” will be an area of focus.

Fintech 88

Fintech Customer Experience Tools Payments 88

PYMNTS

JULY 15, 2019

Both firms are human resources Software-as-a-Service (SaaS) providers specializing in compliance and training, but the firms pointed to Mammoth HR’s strength in the payroll and human capital management spaces as key additions to the combined company. In a press release , ThinkHR announced it has reached an agreement to merge with Mammoth HR.

Resources 100

Resources Software Training Capital 100

Insights on Business

JANUARY 4, 2018

This is due, in part, by the rise of the fintechs, which are driving innovation across every area of banking. Fintechs were nearly all born in the cloud and they operate with a nimbleness that enables them to serve customers very effectively. The importance of the customer experience can’t be overstated.

Customer Experience 156

Customer Experience Innovation Fintech System 156

Perficient

JULY 10, 2023

But, as one of the most regulated and notoriously untrusted industries, the financial services industry is among the most vulnerable to being impacted by negative digital media, driving up its vulnerability to reputational risk. Reputational risk is convoluted.

social media 170

social media Risk Management Analysis Industry 170

Insights on Business

JANUARY 25, 2019

As Marc Andrew’s notes in his blog, Demystifying AI for risk and compliance , in 2018, we saw AI tackle exhausting regulatory requirements. Processes for Know-Your-Customer (KYC) compliance, in particular, are costly and time-consuming with the added, and significant, concern of the extraordinary fines for non-compliance today.

Marketing 79

Marketing blockchain Compliance Innovation 79

PYMNTS

APRIL 20, 2017

Market entrants are looking to disrupt across a range of segments of the banking industry, but SME finance has become a popular target for these innovators. Its report, The Challenger Bank Battlefield, analyzes these players not only as competition heats up, but as innovation spreads, too. In the U.K., Sometimes this is a mix.”.

Compliance 110

Compliance Innovation social media Lending 110

PYMNTS

OCTOBER 27, 2017

Right now, the Developer Hub offers 37 APIs , which cover a wide range of Latin American regions and industries, including banking, service organizations, insurance, urban delivery and transportation and travel.

America 186

America Miami Community Tools 186

PYMNTS

NOVEMBER 27, 2018

Consumers may secure the majority of payments innovation efforts, but when it comes to cross-border payments, the opportunity undoubtedly lies in corporate transactions. Innovators cannot afford to delay their initiatives, either, considering the pace of change in this market.

Payments 123

Payments Innovation Comparison Meeting 123

Insights on Business

NOVEMBER 19, 2018

According to Stanford professor Andrew Ng , AI is the “new electricity,” already generating billions in value as it transforms industries such as IT, health care — and now financial services. Adoption is already happening across the finance industry. The State of AI in Banking. Thinking Outside the Box.

Compliance 177

Compliance Regional blockchain Technology 177

Cisco

APRIL 26, 2022

They now oversee subsidiaries that leverage their finance and data analytics competencies to build ecosystems for a variety of non-financial industries like healthcare and real estate. The financial services industry is looking to the promise of artificial intelligence (AI) and the elastic scalability of the cloud. What Lies Ahead.

Big Data 148

Big Data Data Analytics Examples 148

PYMNTS

SEPTEMBER 16, 2019

One of the challenges yet to be faced is that only 25 percent of online merchants are aware of SCA, making compliance tricky for the remaining 75 percent. Merchants must therefore be prepared to support several verification and customer experiences. Biometrics also have the advantage of simplifying customer experiences.

Technology 116

Technology Customer Experience Cards Regulation 116

William Mills

JANUARY 25, 2018

–Research and perspective provided by 45 sources in free report for the financial industry–. William Mills Agency, the largest independent public relations and content marketing firm specializing in the financial industry, released its 15th annual financial services industry report, Bankers As Buyers 2018 today. Compliance.

Report 40

Report Technology Innovation Atlanta 40

Insights on Business

SEPTEMBER 21, 2018

Keeping my customers, my customers. These are some of the concerns that I hear leaders in the financial services industry repeatedly share in my travels and I am sure will be recurring themes at this year’s largest conference in banking and financial services, Money20/20, from October 21-24. The war for talent.

Conference 115

Conference Customer Experience Industry Trends 115

Bank Innovation

FEBRUARY 26, 2020

The parameters around how consumer financial information should be shared with third-party apps and platforms was the subject of debate at an industry forum organized by the Consumer Financial Protection Bureau in Washington, D.C., on Wednesday.

Data 300

Data Washington Industry Customer Experience 300