PYMNTS

MAY 27, 2020

The COVID-19 pandemic is accelerating the pace of digital innovation across the financial sector, and credit unions (CUs) are no exception. How Balancing Members’ Needs Improves End-To-End ATM Experiences. Deep Dive: Offering An End-To-End Customer Experience Through ATMs. Developments From Around The CU Ecosystem.

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ATM Innovation Meeting United States 243

Insights on Business

JULY 26, 2018

IBM RegTech Innovations. One of the best things about working at IBM—and in the RegTech field in particular—is meeting daily with the engineers and developers who are driving technological innovation in the financial industry. Customer Experience. IBM driving innovation. Consider, for example, the blockchain space.

blockchain 151

blockchain Innovation Customer Experience Compliance 151

PYMNTS

JUNE 22, 2016

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience? CEO, Market Platform Dynamics. Karen also serves as a member of the advisory board for several emerging companies.

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

PYMNTS

MARCH 17, 2020

Simply put, the back-office systems are ill-equipped to handle the demands of technological innovation, especially as financial services cross channels. You want to provide your customer with new and differentiated services, but at the same time, there are limitations to systems’ ability to scale without affecting stability or performance.”.

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Innovation Payments System Security 228

PYMNTS

JANUARY 6, 2021

And according to Doug Brown, senior vice president and general manager of digital banking at NCR , simplicity and innovation have turned what could have been a disastrous year into a transformational pivot for the better. Brown said in a recent conversation with PYMNTS’ Karen Webster. “We

Innovation 318

Innovation Data Examples Community Bank 318

FICO

MARCH 9, 2022

Recent research we undertook looked at the connection between customer experience and fraud controls from a consumer perspective. Our survey showed a positive outlook for banks and card issuers investing and innovating significantly in the digital space. Explore FICO Fraud Protection and Compliance Solutions.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

PYMNTS

OCTOBER 1, 2019

No matter what happens with the deadline (one can expect bigger operators to generally meet it, while a good number of mom-and-pop operations will not, he said), the new date provides fresh opportunity for convenience stores and gas stations to become better at customer experience and engagement. LISNR Offering.

Innovation 167

Innovation Customer Experience Retail Operations 167

PYMNTS

DECEMBER 27, 2016

Payments 2016: The Year of Payment Innovation Via Predictive Analytics. This was the year for payment innovation through predictive analytics. Enova’s 2016 payment innovations were powered by our real-time predictive analytics and on-demand decision-making technology. Download the eBook.

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Analytics Innovation Payments eBook 110

PYMNTS

JULY 16, 2019

Silicon Valley’s Ondot Systems has developed a new cloud service for debit and credit card issuers that offers a great user experience while also being fast, easy and accessible, Ondot said in a press release. A key concern we hear about from customers is security and compliance,” Narayan said.

Innovation 128

Innovation Compliance User Experience Cards 128

Insights on Business

OCTOBER 3, 2018

IBM RegTech Innovations. These technologies bring capabilities that speed risk modeling, automate fraud detection, ensure regulatory compliance, enable distributed trust, and protect sensitive financial information. Regulatory compliance today is a costly and labor-intensive business.

Industry 155

Industry Innovation blockchain Compliance 155

PYMNTS

JULY 31, 2019

As PYMNTS readers know, the role and appeal of FinTech is increasing significantly as consumer demands rapidly change, and technology and regulatory efforts encourage further innovation in digital payments and global transactions. FinTech Partnerships. “The an effort that was already operating in Europe and Asia-Pacific.

Fintech 192

Fintech Innovation US Payments 192

Insights on Business

FEBRUARY 21, 2019

In the financial services industry today, industry leaders are focused on leading their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Optimizing risk, compliance and security. IBM Signs On to Sponsor Bank Innovation Ignite.

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Innovation Seattle blockchain Customer Experience 79

PYMNTS

JULY 2, 2018

According to John Epperson, principal at Crowe LLP , that goes to show that the current approaches to regulatory and compliance technology ( RegTech ) aren’t working. That conflicts with organizations’ compliance needs, as they require a certain level of information to meet the standards. Why RegTech? A Cultural Shift Is Needed.

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Compliance Regulation Meeting Strategy 109

PYMNTS

NOVEMBER 8, 2019

The rule officially took effect in September, and EU countries have begun helping merchants and consumers work toward compliance. Adding authentication measures that are too varied or complex could lead to similar problems, as customers faced with unanticipated frictions could abandon their carts.

Compliance 101

Compliance Online Fraud Regulation 101

Perficient

JUNE 1, 2023

We also enable clients to use Writer’s snippets to follow strict compliance regulations and efficiently include disclosures in their Sales and Marketing. Writer is compliant with the latest privacy and security standards, so our clients can confidently deliver secure customer experiences at scale.

Compliance 251

Compliance Industry Regulation Data 251

PYMNTS

JULY 5, 2017

Innovation is both genesis and lifeblood for companies, especially within the payments space. PYMNTS: How would you define Applause’s approach to innovation? PYMNTS: How would you define Applause’s approach to innovation? Our approach to innovation is two-fold. First and foremost, we’re focused on the needs of customers.

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Innovation Customer Experience Mobile Security 121

PYMNTS

JANUARY 14, 2020

Lior Cohen, senior director of cloud security products and solutions at cybersecurity firm Fortinet , recently told PYMNTS why the digitization initiatives many payment service providers undergo in the name of better customer experience can exacerbate security risks. Greater Security Without Compromising UX.

User Experience 253

User Experience Security Payments Compliance 253

Perficient

APRIL 20, 2023

They want to have meaningful relationships with technology partners who will bring innovative ideas and proven experience to the table. As financial services leaders research personalization technology partners, we recommend the following value-add checklist.

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Marketing Marketing Strategies social media Strategy 294

South State Correspondent

MARCH 14, 2024

Now, with customers, and relationship managers switching banks at one of the highest rates, banks need to adapt to remain relevant. The bank that will be around in the next 50 years will be one that develops the ability to build infrastructure now that allows for efficient innovation in the future. Few companies were more innovative.

Innovation 195

Innovation Strategy Capital Comparison 195

PYMNTS

JANUARY 24, 2018

He said the company’s traditional customers — banks — need help to compete against those firms and deliver great customer experiences even as they “fight a battle against the ever-increasing compliance and technology investment requirements.”.

Innovation 139

Innovation Payments Operations Marketing 139

Independent Banker

JANUARY 31, 2023

Photo by Rido/Adobe Maximizing each step in the innovation journey, including the fintech evaluation process, will set you on the right path to a fruitful fintech partnership. By Charles Potts, ICBA When it comes to innovation, understanding how we do it may be even more important than why. This is the year of innovation in action.

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Fintech Innovation Community Community Bank 139

PYMNTS

DECEMBER 29, 2020

With it, financial institutions need to strengthen their compliance to mitigate the risk of running afoul of the law. It’s great to see the prioritization on innovation with this bill,” Wingert said, calling the AML regulatory changes important. Can you really know your customer if you don’t know their location?”

Fraud 270

Fraud Compliance cryptocurrency Security 270

Independent Banker

FEBRUARY 28, 2022

Innovation is a priority for ICBA. That’s why we’ve spent the past three years educating community bankers on the why of innovation: why bankers should be thinking about innovation, why innovation is a top priority in a digital-first environment and why now is the time to act. By Charles Potts, ICBA.

Community Bank 148

Community Bank Community Innovation Tools 148

PYMNTS

APRIL 10, 2020

So, if an insurance company does not invest in the customer experience of the claim, like during the claim flow, that is going to come back to them,” she said. The challenge is thus not figuring out if mobile disbursements are possible, but how they can be made, given insurers’ legal and compliance issues.

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Mobile Technology social media Customer Experience 198

PYMNTS

MARCH 18, 2016

” Innovation Project 2016 — where hundreds of leaders across the payments, commerce, tech and security ecosystems joined together under one roof with one mission: navigating the balance between the leading and the bleeding edge. Especially when your talking innovations in payments. So, how did Day 2 end up?

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Innovation Security Industry blockchain 100

Perficient

FEBRUARY 2, 2023

Perficient specializes in strategizing and engineering seamless point-of-sale and embedded finance experiences for businesses across industries. Reach out to one of our subject matter experts today to learn more about how we can elevate your customer experience.

Industry 471

Industry Trends social media Payments 471

PYMNTS

APRIL 29, 2019

In a press release , Citi said it teamed up with EY and SAS to create the scoring engine, which aims to streamline the time it takes to review high volumes of trade transactions while also ensuring regulatory compliance. Many banks still rely on manual, paper-based processes, driving up operational costs and impacting the customer experience.

Analytics 123

Analytics Compliance Innovation Operations 123

Bank Innovation

MARCH 19, 2020

What is the role of innovation in response to these rapidly unfolding events? For insights into these questions, Bank Innovation and INV Fintech, its sister banking innovation services platform, will present a special Zoom meeting on […]. How will banks and startups work together?

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Meeting Fintech Innovation Customer Experience 293

CFPB Monitor

AUGUST 1, 2022

The FHFA also issued a request for information (“RFI”) seeking public input on how to facilitate responsible innovation, identify barriers or challenges to implementing fintech into housing finance, support equity for homeowners and renters, and increase efficiency and effectiveness in the compliance and regulatory processes.

Financial Technology 78

Financial Technology Technology Fintech Compliance 78

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience. Build from there.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

PYMNTS

SEPTEMBER 8, 2020

In the mad dash for small firms to secure capital, many sought their PPP loans from banks other than their usual financial service providers, creating a logistical nightmare for financial institutions (FIs) that still rely on manual and outdated customer onboarding workflows. Broadening Customer Understanding. On Tuesday (Sept.

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Fintech Compliance Fraud social media 198

PYMNTS

JULY 11, 2019

Call centers are starting to use AI not just for data insights, but as a way to keep payments and other facets of the customer experience safe from bad actors. Companies are using other automated technologies to meet fast-changing compliance needs, as well. Around the Call Center Commerce World.

Fraud 166

Fraud Apple Customer Experience Mobile 166

Insights on Business

OCTOBER 10, 2017

Modernize transactions – the technology choices banks make today on cloud, via APIs and in application development, will determine their ability to innovate new customer engagement tactics, optimize back-end efficiency, monetize data streams and reinforce their leadership in the banking sector in years to come.

blockchain 87

blockchain Customer Experience Compliance Fraud 87

PYMNTS

DECEMBER 12, 2019

By combining our expertise, we hope to offer a unique customer experience with a solution that is in perfect alignment with the main requirements of finance professionals as regards supplier accounts: reactivity, performance, flexibility and security,” said François Lacas, deputy chief operations officer of Yooz.

Compliance 150

Compliance Customer Experience Maine Security 150

ZootBlog

JANUARY 14, 2016

Over the past several years as banks focused on staying in compliance with myriad new regulations, innovation slowed—nearly to a standstill. They forged partnerships with companies that have come to be known as disruptors in our industry, gave mobile banking new meaning, and focused on creating a great customer experience.

Innovation 73

Innovation Industry blockchain Customer Experience 73

PYMNTS

OCTOBER 21, 2020

business development for Nium, noted that cutting-edge technology sets providers apart in a crowded payments landscape and that “new technology” improves customer experience. "We We are thrilled to be the trusted provider for international money transfer services for Unifimoney and its customers," he added. required to do so.

Fintech 144

Fintech Customer Experience Compliance Security 144

Gonzobanker

JANUARY 18, 2024

Regulatory headwinds, iffy economic conditions and a more conservative approach to tech innovation spending are combining to put a damper on BaaS growth. Fintechs have an increasing appetite for new products, better tech integration and diligent compliance. The “employee experience” will be an area of focus.

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Fintech Customer Experience Tools Payments 88