PYMNTS

AUGUST 10, 2018

Traditional retail locations, ranging from fashion and home furnishings to hardware and department stores, have been forced to make significant changes in the face of heightened competition from eCommerce giants like Amazon and omnichannel powerhouses, like Walmart and its online unit, Jet.com.

Digital Strategies 104

Digital Strategies Retail Strategy Los Angeles 104

PYMNTS

MARCH 6, 2020

It is what brought Farhan Siddiqi to Ahold Delhaize as chief digital officer a year ago — drawing him away from McDonald’s where he served in the same position and is credited with creating and shaping the firm’s digital strategy — including the launch of mobile ordering and self-service kiosks at 20,000 locations.

Innovation 175

Innovation Retail Digital Strategies Mobile 175

PYMNTS

AUGUST 10, 2018

At first glance, 2018 is shaping up to be a year that has brought meaningful consumer, regulatory and legislative backlash against lax online privacy. What seems to be genuinely changing is consumer awareness of how privacy really works in the digital world. Except, maybe not. First, a few caveats. Privacy Changes. Privacy Punishment.

Online 101

Online social media Baltimore Data 101

PYMNTS

JUNE 15, 2020

These realities are casting a new light on some of grocery stores’ recent innovations, such as Stop and Shop’s hand-held product scanners and Target’s and Whole Food’s mobile ordering and curbside pickup services. Sam’s Club has been a notable player in the digital innovation arena. A Proving Ground For Innovation.

Innovation 209

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Perficient

JUNE 30, 2020

For example, an online shopping experience is as familiar with most shoppers as checking out in a physical store is. Or should we go the other way and invest in a risky but innovative direction? Innovating. Innovating experiences are the ones nobody is doing. They are the differentiating ideas that haven’t happened yet.

Innovation 348

Innovation Resources Trends Strategy 348

PYMNTS

NOVEMBER 30, 2020

Steinmetz sees fast settlement of payments as a game-changer, even if companies don’t really need the money right away. Even when companies have plenty of cash in the bank, Steinmetz said, rapid settlement is about “peace of mind and the comfort of knowing” that funds have arrived. Innovation Vs. Incumbency. Or consider Sears.

Fintech 211

Fintech Innovation Analytics Seattle 211

PYMNTS

FEBRUARY 23, 2018

McDonald’s CEO and President Steve Easterbrook told the Bernstein Strategic Decisions Conference in New York that the company sees great potential in delivery. The company has recently seen positive momentum and improved operating performance, and delivery is projected to accelerate future growth. Starbucks’ $18.4 Taco Bell’s $9.8

Online 101

Online US Payments Mobile 101

PYMNTS

MAY 22, 2018

Ahold Delhaize USA , the supermarket operator, announced news on Tuesday (May 22) that it is creating a new entity dubbed Peapod Digital Labs, which will drive digital and eCommerce innovation. In a press release , the company said it has named JJ Fleeman as president of Peapod Digital Labs and chief eCommerce officer.

Branding 100

Branding Innovation America Strategy 100

PYMNTS

NOVEMBER 23, 2020

Forward-thinking fast-casual chains and quick-service restaurants (QSRs) were prepared for consumers’ shift to digital sales during the coronavirus pandemic, but many companies have learned that simply having digital channels in place is not enough to weather the competition wrought by an economic crisis.

New York 214

New York Survey Digital Strategies Mobile 214

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. The role of Alex Jimenez, senior vice president and director of digital and payments innovation at the $7.2

Innovation 70

Innovation Community Bank social media Community 70

PYMNTS

JUNE 26, 2020

It’s required lots of on-the-spot innovation as firms had to massively rethink their operations from the ground up. But for many of them, this has also been an opportunity for them to really develop their digital strategies. Lastly, Clio set up a roughly $1 million relief fund to help clients survive the current environment.

Payments 176

Payments Software Trends Digital Marketing Channels 176

PYMNTS

DECEMBER 22, 2020

This pressure to innovate is affecting QSRs of all sizes, from independent eateries serving loyal local followings to national or even international behemoths reaching millions of customers each year. Following customers’ lead on rolling out innovative ordering options and services has also been critical to keeping them engaged, So explained.

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

AUGUST 5, 2019

The acquisition of Credible underscores Fox Corporation’s innovative digital strategy that emphasizes direct interactions with our consumers,” Lachlan Murdoch, Fox Corp’s executive chairman and chief executive, said in a statement to Reuters. per share, and many shareholders are anticipating more growth from the company.

San Francisco 108

San Francisco Lending Digital Strategies Marketing 108

PYMNTS

NOVEMBER 7, 2019

Russia’s online shopping sales are over $14 billion each year and growing. In June , Russian eCommerce giant Mail.ru, mobile company MegaFon and Alibaba announced a partnership to form AliExpress Russia Joint Venture. The direct flight is intended to deliver orders from China to Russia in 10 days.

Digital Strategies 100

Digital Strategies Regional Operations Innovation 100

PYMNTS

DECEMBER 18, 2019

Diners, as it stands, spend more via online channels or mobile than when buying in person, which makes delivery rewarding for restaurants and moves them to encourage ordering through those channels. From McDonald’s to Starbucks , quick-service innovators are expanding their mobile ordering efforts with the inclusion of delivery.

Mobile 131

Mobile New York City Innovation New York 131

PYMNTS

DECEMBER 23, 2020

consumers and 490 restaurant operators looking for digital strategies that help deliver improved experiences and boost average unit volumes. Finding revenue declines among smaller indie operators, the new research makes the observation that the more digital one becomes now, the better off they are going forward. “Our

Mobile 207

Mobile Comparison Digital Strategies Operations 207

PYMNTS

DECEMBER 28, 2018

It is a process that is going to take two to three years to play out, and once it does, it likely will set us up for a new wave of even greater innovation. Now it is time to turn our backs on proprietary payment device lock-in that stifles innovation and inhibits the ability of acquirers and merchants to shape their own digital strategies.

eBook 128

eBook Innovation Industry Digital Strategies 128

PYMNTS

JANUARY 21, 2021

But as the pandemic hit home, she said, many CUs have had to take a step back and “double down” on the most important and pressing aspects of their digital strategies. The digital trend, she continued, is one that will last and — and one that CUs will have to adopt in order to compete more effectively with banks.

Analytics 240

Analytics Fraud Trends Mobile 240

PYMNTS

JUNE 15, 2020

Miss this shift and miss it now, and pundits say it probably won’t be long before you’re just another piece of roadkill on the highway of companies who couldn’t adjust with the times and changing consumer and business demand. And you better do it right now, they add, since digital shifts wait for no one. Digital’s 2.0

Innovation 214

Innovation Mobile Capital Operations 214

PYMNTS

MARCH 6, 2020

Since the dawn of the internet in the mid-90s, there have been some genius ideas and some completely innovative business models. New companies now aim to be used as a verb by creating an innovative way to buy goods – such as: “I floated it.”. For example, we’re going to have these digital billboards in Vegas.

Hawaii 141

Hawaii social media Innovation Digital Strategies 141

PYMNTS

JUNE 1, 2017

This new role, which builds off his current position as senior VP, eCommerce, will focus on all of the company’s digital-related activities, with Moffitt responsible for transforming Office Depot’s digital platforms, driving digital strategy and innovation and accelerating its online and mobile growth.

Leadership 100

Leadership Digital Strategies Retail Customer Experience 100

PYMNTS

JANUARY 21, 2020

The company intends to make a “hybrid” ghost kitchen out of an old Chick-fil-A that will offer items such as garlic crab fries and grouper sandwiches. Diners will place orders via third-party online food delivery platforms, phone or the restaurant’s website.

Tampa 134

Tampa Detroit Philadelphia Technology 134

PYMNTS

JUNE 28, 2016

In a statement, D3 Banking CEO Mark Vipond said the new funding will help the company keep up with shifting market demands from these financial institutions. “As a company we have successfully completed the largest replacement projects in the history of the industry.”

Security 100

Security Tennessee Analytics Digital Banking 100

FICO

FEBRUARY 9, 2021

The winner of the 2021 FICO Decisions Award for Customer Onboarding & Management used FICO® Origination Manager to create a self-serve online ‘instant mortgage’ service. OCBC has a reputation for innovation,” said Dinesh Suresh, head of digital strategy, consumer secured lending at OCBC Bank. by Nikhil Behl.

Digital Strategies 52

Digital Strategies Management Innovation Data 52

PYMNTS

NOVEMBER 22, 2019

According to the company, the process is as easy as asking, “Alexa, tell Chipotle to reorder my favorite for delivery.” In addition to Alexa, the restaurant chain is also turning to other digital innovations. The company intends to refresh stores at a slower clip to keep more locations fully operational.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

JUNE 22, 2020

The company has had to take a very different approach to localizing its payments for other international markets, such as South America. Developing a comprehensive payments orchestration strategy can thus help businesses overcome the logistical challenges that come with expanding into new markets.

Strategy 230

Strategy Payments America Examples 230

CB Insights

NOVEMBER 3, 2017

From new booking engines to events/activities to person-to-person platforms like Airbnb, there is innovation all over in travel. In 2013 the largest corporate-backed travel tech deal was a $57M Series D raised by Chinese online travel agency Qunar , which saw participation from Baidu. How is Tech Disrupting the Travel Industry?

Digital Strategies 46

Digital Strategies Trends Google Capital 46

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. Founded: 2015.

Innovation 77

Innovation Retail Branding Technology 77

NCR

JUNE 3, 2016

Organizations are looking for the next innovation that will transform the way they interact with customers. These companies have set the bar very high. Your customers have likely interacted with a few of these companies on a smartphone, and expect the experience you deliver via your app to measure up. banking industry by many.

Mobile 40

Mobile Customer Experience Software Strategy 40

Perficient

SEPTEMBER 29, 2020

And for those of you who don’t know me, I’ve been involved in digital marketing for over 20 years. I was the founder of a company called Stone Temple that got acquired by Perficient back in 2018. It’s been a pleasure working with you and bringing some of your ideas to our digital strategies as well.

Marketing 294

Marketing Branding Data Industry 294

PYMNTS

FEBRUARY 6, 2020

The very best among them have large digital strategies that address the full guest experience, from ordering on a mobile device to purchasing on-site right up through food delivery and encouraging the next visit. Innovation Sparks. The stakes are too high to stay behind the pack for too long. So does better customer engagement.

Mobile 191

Mobile Operations Technology Payments 191

Javelin Strategy & Research

FEBRUARY 1, 2022

2022 Buy Now, Pay Later Scorecard Javelin Report Date: November 22, 2022 Authors: Marco Salazar , Daniel Keyes Research Topic(s): Tech & Infrastructure The buy now, pay later industry—widely known as BNPL—has become so popular and competitive that Javelin Strategy & Research is rolling out its first scorecard of the major players in the space.

Report 40

Report Digital Banking Fraud Mobile 40

CB Insights

MAY 10, 2018

Before Bruce Doolin Henderson opened the doors of Boston Consulting Group on July 1, 1963, the concept of “competition” barely existed in American business culture, let alone the concept of strategy. There were great, successful companies. Those companies made plans. State of Innovation Report. ” —Walter Kiechel.

Strategy 78

Strategy Management Analytics Tools 78

FICO

JUNE 21, 2022

Digital decision platforms have been driving a diverse mix of innovations. But with the mass adoption of digital channels, it’s now estimated nearly two-thirds (65%) of online customers will try an instant finance option within the next 12 months. Key Steps on the Digital Decision Platform Journey.

Management 52

Management Customer Experience Regional Strategy 52

PYMNTS

DECEMBER 15, 2017

Those physical and virtual prepaid products can be used to pay online and at stores, anywhere Mastercard is accepted. And why a payment card at all, when banking services are overwhelmingly shifting to digital , and when the digital-first generation is the product’s prime target? What Millennials Want. The Pros Of Prepaid.

Millennials 134

Millennials Management Cards Security 134

CB Insights

MAY 15, 2019

As fintech plays a larger role in the financial ecosystem, companies are looking for ways to use tech to solve problems and find new opportunities in the space. One popular approach: in-house financial innovation labs. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78

Gonzobanker

DECEMBER 22, 2014

The pickup of 240 branches for BB&T gets this acquisitive company into the Northeast. Award – In an interview with an EVP in a holding company headquartered in a rural area, discussing whether they should build out their I.T. The Technology Company that Caused the Most Project Heartache in Bank I.T. EVP: Hell no.

Los Angeles 101

Los Angeles Apple Risk Management California 101