Perficient

NOVEMBER 23, 2020

An eMarketer article reported that “US B2B Digital Healthcare Ad Spend will grow by 41.2% As eMarketer accurately points out, not only is there an increased demand for healthcare products (specifically PPE) within healthcare facilities, new customers have entered this vertical who have never purchased these types of products before.

Company 354

Company Customer Experience Conference Guidelines 354

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. The issue is critical as retailers either move online or put more effort behind their eCommerce capabilities. Eighty percent said providing a positive digital customer experience (CX) was a “challenge” as a result of the pandemic.

Retail 144

Retail Customer Experience social media User Experience 144

Bank Innovation

JANUARY 27, 2020

customers, the company confirmed to Bank Innovation on Monday. The company, which launched in the U.S. in August 2019, has 5 million customers globally. What’s made us successful is that we’ve had a number of years globally to figure out what design, usability and overall customer approach […].

US 243

US Digital Banking Innovation Company 243

Perficient

SEPTEMBER 29, 2022

This blog marks Part 1 of our Embedded Finance Blog Series and will introduce the overarching concept of embedded finance, setting us up to discuss embedded payments, embedded lending, and embedded insurance (all of which fall under the embedded finance umbrella) in future blogs. Use Cases . The Technology Behind Embedded Finance .

Customer Experience 294

Customer Experience Software Cards Data 294

PYMNTS

APRIL 26, 2017

Developing a cohesive environment where both customers feel a sense of community and the website brand matches that can be a challenge. Women’s outdoor and athletic apparel retailer Title Nine is looking to make those changes by adding Kibo’s eCommerce solution to its system. Kibo helped us achieve those goals.”

Customer Experience 100

Customer Experience Branding Community Retail 100

PYMNTS

JULY 28, 2017

Over the last few years, chatbots have taken the retail space by storm, helping to automate several key aspects of customer service. As such, it’s important to explore whether or not integrating chatbots into companies is having a positive or negative effect on its operations. Are they helping or hindering?

Retail 179

Retail Case Study Customer Experience Technology 179

PYMNTS

APRIL 27, 2020

But after that initial download, retailers and purchase aggregators pretty much let users run the course of their screens, never thinking that advanced applications would someday become important. Some companies have been trying to bring retailers into the new world of “necessary” location-based app technology for mobile retailing.

Retail 160

Retail Mobile Examples Technology 160

PYMNTS

JULY 24, 2020

When Indochino launched in 2007, the company wasn’t out to create a new template for the entire retail sector, just a better product with better prices and a better buying experience. The pandemic pushed Indochino to add virtual shopping guides to its online channel, something the chain’s data revealed customers really wanted.

Retail 225

Retail Training Customer Experience System 225

Perficient

OCTOBER 20, 2020

While this may seem like an ideal solution, there are automated supply chain methods companies can implement that benefit both businesses and consumers. When companies fail to manage inventory properly, delivery times can be extended which can jeopardize customer relationships.

System 324

System How To Customer Experience Meeting 324

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). That’s the tech part.

Innovation 192

Innovation Retail Metro Case Study 192

The Paypers

APRIL 18, 2023

Customer experience management (CXM) company OvationCXM has partnered with Shopwave to expand its POS software offerings and footprint into the US retail market.

US 36

US Customer Experience Software Retail 36

PYMNTS

MARCH 1, 2017

Brian Billingsley, CEO North America at Klarna , joined Karen Webster to discuss those partnerships and the benefits that it believes its more streamlined financing options can bring to the consumer purchasing experience. The Revolving Difference. Financing For Consumer Segments. Klarna launched its financing platform in the U.S.

Customer Experience 100

Customer Experience Millennials Branding Cards 100

Perficient

MARCH 3, 2023

In our last blog, How Embedded Finance is Changing Purchasing & Borrowing Behaviors , we looked at embedded payments and loans and why companies would want to offer (increased sales, lower inventory, processing costs, data gathering) these bank-like services. If they did their job poorly, dependents would get paid.

Meeting 275

Meeting Customer Experience Apple Innovation 275

PYMNTS

OCTOBER 5, 2020

“The pandemic seems to have had a strong positive impact on participation in the entire sport of running,” Fleet Feet’s Director of Retail Experience Matt Werder told PYMNTS. Even now that its stores are open, the retailer has discovered that its eCommerce, curbside pickup and virtual fitting services remain popular with customers.

Technology 131

Technology Retail North Carolina National 131

NCR

MARCH 17, 2017

Retail banking is a complex industry, subject to an array of outside factors that have a significant impact on account holders and their experiences in banking. The customer experience in retail banking. All customers have different experiences based on their needs. Fair and responsible banking.

Customer Experience 49

Customer Experience Retail Compliance Examples 49

Perficient

JANUARY 24, 2023

In this blog, we will look at how a non-banking company can offer bank-like perks to its clients and workers. When a non-financial firm offers embedded banking, they offer a branded checking account to hold funds and make payments for the betterment of the company and its clients or workers. Consider the evolution of eBay.

Branding 472

Branding Cards Strategy US 472

PYMNTS

SEPTEMBER 19, 2017

The retail death spiral drags on, and this week we have a new victim: Toys “R” Us. The nation’s largest specialty toy store faces $400 million in debt payment due in 2018, which was onerous enough that the company hired Kirkland & Ellis, a law firm that specializes in corporate restructurings, in June.

US 103

US Retail Customer Experience National 103

NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. The post End-to-end digitization – the key to outstanding customer experience? ” Overcoming the obstacles.

Customer Experience 74

Customer Experience Digital Strategies Leadership Technology 74

PYMNTS

APRIL 30, 2018

Consumers may have only two to three shopping apps on their phones – even though there is a whole universe of eCommerce companies with mobile apps. Brands and retailers face a dilemma then: How do companies reach consumers through their phones? They may also want to know the location of the brand or retailer’s nearest store.

Retail 118

Retail Branding Customer Experience Knowledge Base 118

PYMNTS

AUGUST 23, 2019

Online furniture retailers are stepping further into the world of physical retail with permanent brick-and-mortar stores. Wayfair , for instance, opened a store at the Natick Mall in suburban Boston, where consumers can experience products firsthand before making a purchase, after debuting a pop-up shop there last year.

Retail 109

Retail Boston Kentucky New Jersey 109

Bank Innovation

MARCH 2, 2020

s brokerage website experienced technical issues Monday with some customers unable to make trades on a day when the market was rebounding from last week’s rout. New York time, the company posted a statement on the website […]. Robinhood Markets Inc.’s A system-wide failure began as the U.S. At 11:18 a.m.

Online 273

Online US New York System 273

PYMNTS

NOVEMBER 22, 2019

Retailers are tapping into voice technology to help consumers order their favorite products such as restaurant takeout as they expand their artificial intelligence (AI) strategies. According to the company, the process is as easy as asking, “Alexa, tell Chipotle to reorder my favorite for delivery.” In Other Brick-and-Mortar News.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

AUGUST 12, 2019

Subscription commerce is attractive to entertainment platforms as well as retail businesses because it locks in revenue streams, and customer data can help with planning and forecasting. The downsides are that the subscription model is subject to customer churn and high acquisition costs.

Retail 118

Retail Video Security Software 118

Perficient

FEBRUARY 2, 2023

Security/Biometric Payments With the widespread popularity of digital payments continuing to grow, security remains at the forefront of concern for payment companies and their vendor partners. For example, many companies have reaped the benefits of using Instagram’s shopping capabilities. million this year and 94.4

Industry 471

Industry Trends social media Payments 471

South State Correspondent

MAY 1, 2024

Instead of thinking traditionally, Gentle Monster pursued a strategy of innovation and creativity to become the hottest sunglass company globally, creating a company currently valued at $900 million. NuBank has generated unprecedented customer growth on the back of their marketing, customer experience and new product design strategy.

Innovation 195

Innovation social media Branding Marketing 195

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 127

Retail social media Online Mobile 127

PYMNTS

NOVEMBER 9, 2018

It’s not your father’s customer loyalty anymore. Still, it’s striking — or, perhaps, significantly hopeful, in a retail sense — that 65.4 percent of retailers have said they innovate to improve customer loyalty. There is still an innovation divide that is based on company size. Times have changed,” he told Webster.

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

DECEMBER 26, 2019

This year, apps aimed to make it easier and more convenient for consumers to order their favorite foods and sundries, with restaurants and other retailers tapping into delivery. To help bring these options to more consumers, retailers and technology companies decided to join forces. Hoffmann said at the time, “Grubhub is No.

Retail 134

Retail New York City Los Angeles New York 134

PYMNTS

APRIL 26, 2019

Direct-to-consumer wedding brands are opening stores in real life — and personalizing the customer experience within them through digital technology. When a customer arrives in the store, her “favorite styles” will be in a private suite along with a custom playlist and a “digital wedding moodboard.”

Branding 123

Branding Retail New York New York City 123

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 114

Retail social media Online Mobile 114

PYMNTS

SEPTEMBER 23, 2020

We've raised an additional $460 million in subsequent closings to our Series G to support our core product and customer experience and new offerings like cash management and recurring investments,” the representative noted. With this funding, we’ll continue to invest in improving our core product and customer experience.”.

Arizona 178

Arizona Customer Experience Texas Millennials 178

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Today, it works with companies in over 120 countries spanning every industry, company size, and business model. Online and offline payments.

Online 98

Online Company Retail Payments 98

PYMNTS

OCTOBER 11, 2019

Brick-and-mortar retailers are creating next-generation stores that incorporate interactive features into their designs with the help of technology. The mPOS, as well as the Vbook mobile selling app from The Vitamin Shoppe, will let the health enthusiast associates have easy access to customer and product information.

Retail 101

Retail New Jersey Groups Innovation 101

PYMNTS

APRIL 11, 2019

Amazon may be firing on all cylinders, but Chief Executive Jeff Bezos realizes not all of its efforts will see success, warning investors in the company’s annual shareholder letter of the potential for multi-billion dollar failures. “As a company grows, everything needs to scale, including the size of your failed experiments.

Retail 129

Retail Customer Experience Course Tools 129

PYMNTS

APRIL 13, 2018

Traditional brick-and-mortar retailers are flocking to digital channels to avoid going out of business. Retail apocalypse skeptics have been saying it for some time: Brick-and-mortar retail isn’t dying; it’s just changing. And the problem with traditional retail was never that it lived in physical stores instead of digital ones.

Retail 116

Retail New York City Branding New York 116

PYMNTS

DECEMBER 14, 2018

Retailers are bringing experiential stores to big cities, and Starbucks is no exception: The coffee chain was set to open its Starbucks Reserve Roastery New York City on Friday (Dec. According to the announcement, the offering is available on the retailer’s eCommerce site and at its 1,400 retail locations.

Retail 161

Retail New York San Francisco Chicago 161

Bank Innovation

MARCH 2, 2020

s brokerage website experienced technical issues Monday with some customers unable to make trades on a day when the market was rebounding from last week’s rout. New York time, the company posted a statement on the website […]. Robinhood Markets Inc.’s A system-wide failure began as the U.S. At 11:18 a.m.

Online 195

Online US New York System 195