Independent Banker

MARCH 31, 2022

Executive committee members tell us what advocacy issues they’ll be focused on during their terms, while board members share their words of wisdom for up-and-coming community bankers: themselves. To sum it up, these leaders are all in and all heart for community banking. This is why sharing our customer stories is so important.

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Community Bank Community Industry Texas 239

Fintech Labs Insights

MARCH 14, 2024

It’s time to register for the events you’re considering. For financial marketers, especially those in credit unions and community banks, the biggest event of the year, The Financial Brand Forum , is just two months away. Some events pay referral or listing fees, which could impact positioning.

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Conference Fintech Marketing Las Vegas 15

BankInovation

MAY 26, 2020

Dear Community Member, Last year, we inaugurated the Bank Innovation Build conference to bring together industry participants to share best practices and ideas for exceptional banking innovation operations at financial institutions. Bank Innovation Build is the one event […]. Bank Innovation Build is the one event […].

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Innovation Conference Community Operations 98

Perficient

NOVEMBER 21, 2023

With nearly three decades of experience directing commercial lending, corporate finance, and insurance for leading brands, Perficient’s Insurance Principal, Brian Bell, stands at the forefront of our financial services practice.

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Industry Conference Meeting Maine 221

Bank Innovation

MARCH 31, 2020

Dear Reader, For 25 years, Royal Media, Bank Innovation’s publisher, has dedicated itself to serving its business communities with professionalism and integrity. Today, the coronavirus pandemic has created significantly more complexity and uncertainty in our daily lives.

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Community Innovation Customer Experience Resources 243

Independent Banker

OCTOBER 31, 2018

This year, you’ve probably heard me say that ICBA is focused on three pillars: community bank advocacy, education and innovation. As I put on three hats—consumer, community banker, and ICBA president and CEO (in no particular order)—I see three specific opportunities for innovation. Most of my time will be spent in ICBA’s D.C.

Fintech 70

Fintech Community Bank Community Nashville 70

FICO

APRIL 24, 2020

This session was the first breakout session in our month-long virtual event entitled Building Resiliency—Adapting to the Challenges of Today. This requires rethinking customer treatment strategies and outcomes, especially for areas like collections. Account Management: Increase profitability and customer satisfaction.

Analytics 52

Analytics Customer Experience Community Bank Case Study 52

South State Correspondent

MARCH 23, 2022

It would do that by using technology, design, and data science to provide a customer experience that would generate its publicity. Nubank started with a credit card offering, followed by deposit accounts, then lending, and then payments, investing, and insurance. Nubank follows the formula of some of the best companies on earth.

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Branding social media Strategy Data 221

Jeff For Banks

DECEMBER 28, 2023

I work for The Kafafian Group, a community bank consulting firm based in Bethlehem, Pennsylvania. Many of my readers might not know what my firm does, so I want to dedicate this post to the problems we help community bankers solve. We offer an online portal where clients can view their reports down to the general ledger level.

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Groups Capital US Community 85

Gonzobanker

JANUARY 17, 2020

For execs who climbed the ladder in finance, lending or branches, buckle in because the techies are about to steal the show. Community banks and credit unions do not fear each other. Here’s a great question for community bank executives: What would it take for your local competitors to fear you as much as a Top 5 player?

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Customer Experience Fintech Regional Cards 127

Celent Banking

MARCH 16, 2015

There were a couple of overarching themes throughout the event. The conference was full of community bankers discussing evolving business models and the pressures its placing on their ability to gather deposits. Customer centricity is forcing a convergence of traditionally segregated value propositions.

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South State Correspondent

AUGUST 10, 2023

Maybe an incoming payment was not processed by another bank, for example, and the customer never received funds. It eats up a substantial number of resources for a bank and often causes a less-than-optimal customer experience. An “event” can be a payment, an internal balance adjustment, or a name change on an account.

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System Examples Operations Data 195

Gonzobanker

DECEMBER 22, 2020

And how did community banks and credit unions respond to the COVID craziness? Financial institutions went from having no PPP lending program at all to funding their first loan in 90 days – and this with literally last-minute regulatory guidance. Jill is continually demonstrating just how loud a $300 million community bank can roar!

Idaho 181

Idaho Community Industry Strategy 181

FICO

APRIL 21, 2020

More Contactless Customer Experiences. We’ll likely see businesses continue certain practices for having less physical contact with their customers, as well as less contact among fellow customers themselves. Community banks need to take these concepts and move them into reality.

Community Bank 75

Community Bank Community Lending Fraud 75

Gonzobanker

SEPTEMBER 1, 2016

Creating more valuable new customer conversations in that environment could be a struggle for the industry. Community events? How does the conversation help with revenue, efficiency, retention and experience? GonzoCast: Chief Customer Experience Officers: Doomed to Fail? Don’t you think? Bank-at-work?

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Strategy Lending Customer Experience Study 60

William Mills

DECEMBER 12, 2017

Customer experience, automation, machine learning, artificial intelligence (AI), ease of use, flexibility – all of these were part of the discussions at this year’s SourceMedia’s Small Business Banking Conference in Austin, Texas. Think Quicken Loans® on steroids but for small business lending. www.miradortech.com.

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Conference Innovation Lending Customer Experience 40

FICO

JULY 29, 2020

In poker, a game can change significantly with the fourth community card laid out by the dealer. Is this the event that will turn the way we interact, learn, play, communicate, run our businesses, and our lives in general? All of which can lead to quicker lending decisions. So it got me thinking, is COVID-19 ’the Turn’ ?

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Cards Exercises Lending Examples 52

South State Correspondent

MAY 1, 2024

With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a community bank. How Banks Can Leverage: Niche markets abound in banking, and community banks are in the perfect position to create a following on a national level should they desire.

Innovation 195

Innovation social media Branding Marketing 195

William Mills

MAY 11, 2016

Helping banks with customer retention by transforming data into knowledge about their customer’s engagement and key events on their journey. This looks like a polling tool, to get quick client feedback, mostly about current events. This is an extension of business services, powered by a local community bank.

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Video Mobile social media Analytics 40

South State Correspondent

JULY 25, 2022

The first half saw near-record volatility and a confluence of events that have never occurred before in the history of the world – a strong economy, rising rates, record inflation, and a reduction of liquidity. Now, more households and businesses are thinking about switching banks, and the customer experience is king.

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Trends Lending Marketing Capital 195

CB Insights

FEBRUARY 13, 2020

Stripe’s early success in acquiring customers was largely due to its mass appeal to the developer community. Business lending and corporate cards. Additionally, the company must underwrite risk, and is on the hook in the event of fraud or returned items. Stripe makes money from the fees it charges its customers.

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Online Company Retail Payments 98

Independent Banker

JUNE 30, 2021

As they bantered back and forth, I was struck by how much the conversation reflected the nature of community banking. Relationships drive all that we do, so community bankers are in it for the long haul, sitting with our customers as they write each page of their stories. We have been and will continue to be here for you.

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Community Bank Community Customer Experience Course 91

ABA Community Banking

SEPTEMBER 4, 2019

"We just never felt like we wanted to join that rhetoric of sameness," Tim Marshall says of his marketing approach at Bank of Ann Arbor. The post Podcast: Avoiding the ‘Rhetoric of Sameness’ in Marketing appeared first on ABA Banking Journal.

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Marketing Customer Experience Community Bank Community 40

Gonzobanker

JUNE 26, 2019

Idaho Central Credit Union and Delta Community Credit Union successfully deployed CRM in the contact center. The primary focus was integrating authentication with the credit union’s digital banking system to improve the online lending experience with prefilled applications. This helps the team seek out new, high-value events.

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Idaho Michigan System Lending 140

CB Insights

NOVEMBER 6, 2018

Partnerships & Events. Beyond brand partnerships, Google appears to be focusing more on beauty events with industry leaders. At the event, Google highlighted an increase in personalized searches for beauty products that meet specific user needs — again using search data to help beauty brands make consumer-focused decisions.

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Google Apple Industry Branding 72

Gonzobanker

DECEMBER 19, 2022

SoFI gets a commercial bank that brings deposits, compliance, AND business lending. Hats off to Thomas Shara at Lakeland and Tony Labozzetta of Provident for architecting the new $25 billion super-community bank in New Jersey. Acquisition of the Year: The No Time to Breathe Award. Provident Financial Services, Inc. Bravo April!

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Community Fintech Industry Innovation 216

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Favorite Gonzo quote of the event: “For 16 years, we’ve said our technology sucks … because it’s never good enough.” General Sessions. Online delivery?

Chicago 98

Chicago Retail Branch Design Training 98

CB Insights

AUGUST 23, 2018

Points earned from credit spending can be cashed in via transfer to travel partners (1:1 point swap), gift cards, travel, cash back, experiences (which range from VIP treatment at concerts to restaurants to sporting events), and more. For example, Chase has begun offering discounted mortgages to Sapphire members.

Cards 76

Cards Mobile Strategy Branding 76

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. We are in awe. Seriously in awe.

Fintech 195

Fintech Community Regional Technology 195

Fintech Labs Insights

AUGUST 1, 2016

Eight companies are featured each week leading up to the September 8 & 9 event ( tickets now available ). Backbase offers 60-second onboarding for financial services companies to accelerate customer acquisition with a simple, fast, and seamless omni-channel onboarding journey. It’s a lot to take in; pace yourself!

How To 12

How To Analytics Millennials Data 12

Gonzobanker

FEBRUARY 7, 2018

Sarver grew Alliance from a small $700 million community bank acquisition to a $20 billion powerhouse in less than 15 years. Banks have driven earnings by turning on the lending spigot in the past seven years, but with rates rising, funding has become the front and center strategic challenge for banks. Source: SNL.

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Taxes Video Analytics Arkansas 76