PYMNTS

MARCH 12, 2019

Innovation has always been important for community banks, but the driving force of digitization over the last decade has greatly sped up the pace, said Kevin Tweddle, chief innovation officer for the Independent Community Bankers of America ( ICBA ). Community banking is no exception. Leveling the Playing Field.

Community Bank 205

Community Bank Community Innovation Fintech 205

Abrigo

MARCH 2, 2023

Banking technology decisions now affect future growth With the possibility of a recession, community financial institutions may consider a delay or cut in technology spending. A failure in back-office technology directly affects customer experiences. Experts say that would be a mistake.

Technology 195

Technology Lending Community Software 195

Independent Banker

JUNE 30, 2022

A new approach to loan protocols is just one way for community banks to grow in new and different directions. Amid changing economic conditions and rising rates, it’s a good time for community banks to re-evaluate their loan strategy with an eye on adaptability. David, Community Bank Consulting Services, Inc.

Lending 103

Lending Strategy Community Bank Community 103

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

PYMNTS

NOVEMBER 16, 2018

Small business credit analysis company PayNet is linking up with a community bank to streamline SMB lending for the institution. In another statement, BNB Bank EVP and Chief Lending Officer Kevin L. In another statement, BNB Bank EVP and Chief Lending Officer Kevin L. A report published by the U.S.

Community Bank 134

Community Bank Community Lending Analysis 134

ABA Community Banking

MARCH 9, 2023

How does a community bank whose bread and butter was mortgage lending make the business sustainable in a time when mortgages have increasingly moved to the nonbank sector? The post Podcast: How a community bank boosted its consumer mortgage program appeared first on ABA Banking Journal.

Community Bank 64

Community Bank Community Lending Customer Experience 64

Independent Banker

OCTOBER 31, 2021

Offering digital lending isn’t about the bells and whistles. It provides a real ROI, including increased efficiencies, more loan originations and a way to attract and retain customers. Community bankers tell us why. started developing its digital lending platform about three years ago—and the bank is really glad it did. “I’m

Lending 91

Lending Community Bank Community North Dakota 91

Gonzobanker

JANUARY 4, 2024

In 2024, Smarter Banks will go on offense and differentiate with the customer experience. When it comes to client experience in banking, the last three years have been a long, reactionary grind of responding to COVID, a white-hot labor market driving up turnover, and rapidly shifting competitive dynamics.

Customer Experience 148

Customer Experience Community Knowledge Base Tools 148

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195

Abrigo

SEPTEMBER 28, 2022

Construction loan administration Find out how today's technology has changed the shape of construction loan administration, creating a better customer experience and reducing risk. Takeaway 2 Improve the customer experience with a better system and faster turn around times. Construction Lending. CRE Lending.

Lending 195

Lending Software Customer Experience Management 195

Independent Banker

DECEMBER 1, 2021

For community banks who are known for putting their customers first, this could be an area of concern. However, data from PwC shows that community banks are finding complementary partnerships that evolve their operations and the service they provide customers. How to choose the right FinTech partner.

Community Bank 91

Community Bank Community Fintech Guidelines 91

PYMNTS

OCTOBER 22, 2019

New Jersey-based financial institution Investors Bank has announced a collaboration with online small business lending firm OnDeck to digitize its own small to medium-sized business (SMB) lending operations. The companies announced their collaboration in a press release Monday (Oct.

Lending 101

Lending New Jersey Online Customer Experience 101

Abrigo

FEBRUARY 3, 2017

Most notably, the institutions recognized that change was overdue for their business lending programs. At most institutions, the borrower’s experience typically follows this pattern: • As a potential business borrower, you fill out a form online, and a lender from the institution will get back to you sometime soon. •

Lending 150

Lending Community Bank Meeting Community 150

ABA Community Banking

JANUARY 5, 2022

What's on the community bank roadmap for digital process improvement in 2022? The post Podcast: The Community Bank Digital Transformation Roadmap for 2022 appeared first on ABA Banking Journal.

Community Bank 98

Community Bank Community Management Customer Experience 98

Bobsguide

MARCH 30, 2022

Finastra announced that 27 community bank customers are working with Finastra to upgrade their legacy core banking solutions to Fusion Phoenix. Additionally, Fusion Phoenix offers seamless connectivity to a suite of Finastra’s best-of-breed solutions for digital enablement, lending, mortgage, payments, and more.

Phoenix 60

Phoenix Community Bank Community System 60

Insights on Business

JANUARY 10, 2017

And Blockbuster, which in 2004 had about 60,000 employees and more than 8,000 stores, was in bankruptcy by 2010 because Netflix and other on-demand video providers figured out how to deliver a much more convenient and rewarding experience. RBS soon will deploy a chat bot using IBM’s Watson technology to answer customers’ questions.

Customer Experience 87

Customer Experience social media Video Innovation 87

Perficient

DECEMBER 1, 2022

She had a list of eligible prospects from community events she had recently attended, as well as current clients in mind that would benefit from tax-aware asset location. All of this contributes to higher ROI and elevated customer experiences, which work in tandem to boost brand reputation and loyalty.

Taxes 294

Taxes Customer Experience Marketing Compliance 294

PYMNTS

SEPTEMBER 25, 2020

The grants are part of the San Jose, California-based worldwide online payments system’s $530 million pledge made earlier this year to strengthen minority communities and fight for economic equality and racial justice. “To CFOs get typecast more than other executives as being just debit- and credit-oriented,” Rainey told PYMNTS.

San Jose 261

San Jose Baltimore Nebraska Community 261

Bank Innovation

APRIL 10, 2020

The technological upgrades Happy State Bank made prior to the COVID-19 crisis has helped the lender service and onboard customers digitally and deploy its own SBA Paycheck Protection Program platform in a matter of days, CEO J. Pat Hickman told Bank Innovation.

Community Bank 284

Community Bank Community Texas Innovation 284

Abrigo

MAY 5, 2022

Other podcasts might be internationally based and of little interest to community financial institutions or credit unions based in the U.S. Main Street Banking: A Podcast for Community Bankers 8. It also examines how community banks are different than other types of financial institutions, along with strategies for optimal operations.

Community 195

Community Lending Maine Resources 195

Abrigo

OCTOBER 20, 2020

From economic forecasts to company culture, there were important takeaways for all community financial institutions. . Millennium Bank, like many community financial institutions, is heavily concentrated in commercial real estate (CRE). Drive Growth. Understanding the current state of banking and future expectations.

Management 195

Management Lending Community Strategy 195

Abrigo

FEBRUARY 23, 2022

Making small business loans efficient and worthwhile Digitalizing the lending process can help financial institutions win small business loans and meet customers' needs. You might also like this webinar on small business lending best practices. Top problems in small business lending. Roadblocks to Success.

How To 195

How To Lending Software Survey 195

BankInovation

AUGUST 18, 2022

The Seymour Bank announced today that it will leverage Teslar Software to increase automation within its lending and customer experience platforms to boost efficiencies for bank clients and employees.

Software 52

Software Customer Experience Lending Community 52

Gonzobanker

JUNE 18, 2018

We all figured it would happen sooner or later, and now it has – by Thoma Bravo , which, as part of the deal, merged MeridianLink with CRIF Lending Solutions’ ACTion, Synergy and Achieve divisions. CRIF Lending has been a solid competitor in the consumer LOS space. The post Thoma Bravo acquires MeridianLink/CRIF Lending.

Lending 60

Lending Leadership Community Bank System 60

Gonzobanker

FEBRUARY 8, 2022

Maybe instead of Acquire or Be Acquired, this conference should be called Evolve or Be Acquired,” observed Eric Sprink, CEO of Coastal Community Bank in Everett, Wash., The winners in this next decade will press their advantages going deep with specialized expertise and niches – customer experience and strong talent will be table stakes.

Fintech 167

Fintech Customer Experience Conference Technology 167

PYMNTS

JULY 31, 2019

The company revealed that David Kowach has been named head of Community Banking, while Jim Hays has come onboard as president and head of Wells Fargo Advisors. Andy Rowe is Enterprise Customer Excellence executive, and Elli Dai has been hired as Small Business and Personal Lending Group executive.

Community Bank 147

Community Bank Lending Regional Strategy 147

NCR

DECEMBER 1, 2017

It’s an interesting time to be a community financial institution (FI) right now. For smaller community banks and credit unions in the US, it might seem like a difficult time to do business, with so much change, intensifying competition and regulatory compliance to contend with. Challenges for community financial institutions.

Community 56

Community Community Bank Michigan Lending 56

Independent Banker

MARCH 31, 2022

Executive committee members tell us what advocacy issues they’ll be focused on during their terms, while board members share their words of wisdom for up-and-coming community bankers: themselves. To sum it up, these leaders are all in and all heart for community banking. This is why sharing our customer stories is so important.

Community Bank 239

Community Bank Community Industry Texas 239

Abrigo

SEPTEMBER 11, 2023

Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when.

Risk Management 195

Risk Management Data Technology Fintech 195

South State Correspondent

AUGUST 15, 2022

At SouthState, our commercial lending teams use an online proposal generator, and we make that same app available to any community bank. Our customized online proposal generator is available to bankers to use, and we will even train your lending team on how to use it. Why The Loan Proposal Generator Works.

Tools 195

Tools Lending Online Training 195

South State Correspondent

AUGUST 15, 2022

At SouthState, our commercial lending teams use an online proposal generator, and we make that same app available to any community bank. Our customized online proposal generator is available to bankers to use, and we will even train your lending team on how to use it. Why The Loan Proposal Generator Works.

Tools 195

Tools Lending Online Training 195

Bank Innovation

APRIL 13, 2020

Rapidly deployed automation technologies are helping community and regional banks keep up with the deluge of applications. The Small Business Administration launched its Paycheck Protection Program loans more than a week ago and banks have been racing to keep up with the volume ever since.

Innovation 370

Innovation Regional Community Technology 370

Gonzobanker

MARCH 13, 2018

As many community banks focus on growing their commercial lending businesses, many are embarking on transformation initiatives to improve their capabilities and competitiveness. The Importance of the User Experience. Consumerizing the commercial customer experience—i.e.,

Lending 60

Lending Technology User Experience Data 60

Independent Banker

DECEMBER 31, 2022

The payments landscape is evolving, and customers’ needs are changing. Here’s how community banks can enhance their payments offerings. Increased competition signals that the payment relationship with the customer is up for grabs by a growing group of challengers. Create frictionless customer experiences.

Trends 140

Trends Payments Community Bank Texas 140

Abrigo

MARCH 15, 2022

Improved Customer Experience. Strong customer acquisition is imperative for financial institutions looking to grow. Lending & Credit Risk. Lending & Credit Risk. Small Business Lending. How Community Financial Institutions Can Regain the Small Business Lending Market. CRE Lending.

Online 195

Online Lending Survey Digital Banking 195

The Financial Brand

DECEMBER 15, 2021

The trend isn't the end of relationship banking, but partnering and a niche market focus will be essential, especially as CRE lending slows. The post The Convergence of Fintech & Banking Is Transforming Business Lending appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Lending 42

Lending Fintech Banking Trends Analysis 42

Bank Innovation

MARCH 26, 2020

Despite market strains caused by the novel coronavirus, providing funds for communities shouldn’t be a major issue for banks, according to Mike McCrary, first vice president of LSBX, Lincoln Savings Bank’s innovation lab.? “The The strength of […].

Community 273

Community Innovation Marketing Customer Experience 273