Independent Banker

OCTOBER 31, 2018

This year, you’ve probably heard me say that ICBA is focused on three pillars: community bank advocacy, education and innovation. As I put on three hats—consumer, community banker, and ICBA president and CEO (in no particular order)—I see three specific opportunities for innovation. Most of my time will be spent in ICBA’s D.C.

Fintech 70

Fintech Community Bank Community Nashville 70

Independent Banker

MARCH 31, 2022

Executive committee members tell us what advocacy issues they’ll be focused on during their terms, while board members share their words of wisdom for up-and-coming community bankers: themselves. To sum it up, these leaders are all in and all heart for community banking. This is why sharing our customer stories is so important.

Community Bank 239

Community Bank Community Industry Texas 239

Independent Banker

DECEMBER 31, 2021

By investing in small businesses and creating jobs, community banks are helping support local economies throughout our nation. As prudent lenders, community bankers make every effort to mitigate risk. All too often, community banks fall prey to the we’ve-always-done-it-that-way mindset. By Charles Potts, ICBA.

Community Bank 91

Community Bank Community Innovation Leadership 91

Independent Banker

JANUARY 31, 2022

From new competition and new technology to new regulation, we have adapted and continued to offer the relationship-centric experience that our communities, customers and missions depend on. Take them to breakfast or lunch, or hold a virtual event. Communicate, communicate, communicate. My Top Three.

Community Bank 91

Community Bank Community US Regulation 91

PYMNTS

OCTOBER 21, 2016

With a strong penetration of smartphones and mobile commerce, Spain is quickly gaining visibility in the FinTech world, and its capital city is leading the charge. Considered a “dark horse” in FinTech, Madrid is making strides to improve conditions for startups to flourish and boosting record venture rounds for its homegrown companies.

Fintech 100

Fintech San Francisco Big Data Capital 100

Fintech Labs Insights

JULY 11, 2023

Below is our curated list of the best global banking tech events, conferences and trade shows in 2023. These are the largest events in the financial services industry geared towards banking technologists, program managers, marketers, developers and C-Suite execs at both legacy financial institutions and upstart banktech and fintech firms.

Las Vegas 12

Las Vegas San Diego Conference Austin 12

Insights on Business

FEBRUARY 26, 2018

It’s clear: Customer Experience is the battleground for banks, insurance, and financial services companies. Pressures from fintech competitors, regulators, cybercriminals threaten the relationships incumbent banks have built with their customers. Watch the video.

Las Vegas 122

Las Vegas Video Community Conference 122

Fintech Labs Insights

MAY 2, 2023

Below is our curated list of the best global banking tech events, conferences and trade shows in 2023. These are the largest events in the financial services industry geared towards banking technologists, program managers, marketers, developers and C-Suite execs at both legacy financial institutions and upstart banktech and fintech firms.

Las Vegas 12

Las Vegas San Francisco San Diego Conference 12

Fintech Labs Insights

JANUARY 18, 2023

Below is our curated list of the best global banking tech events and conferences in 2023. These are the largest events in the financial services industry geared towards banking technologists, program managers, marketers, developers and C-Suite execs at both legacy financial institutions and upstart banktech and fintech firms.

Las Vegas 12

Las Vegas San Diego Nashville Charlotte 12

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Among 300 U.S. Own It, Bankers!

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

Gonzobanker

MARCH 24, 2021

Events in the last year have pushed the conversation about digital transformation to a new level of focus for senior executives at financial institutions. Reality According to Customer Experience Executives. Community banks and credit unions, in total, have 56 million. —President Merkin Muffley, Dr. Strangelove.

Customer Experience 144

Customer Experience Strategy Community ATM 144

FICO

MARCH 28, 2023

I founded a FICO Women Leaders initiative that uses networking and the power of community to help women succeed as leaders in a highly complex technology firm. FICO has customers worldwide, and I am intent on increasing opportunities for women in technology and financial services. Join us there!

Leadership 52

Leadership Software Community Florida 52

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. Experian recently reported.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

Insights on Business

MAY 1, 2018

This summit is “the ideal meeting point for the Payments community to come together to understand the future-state of Payments,” and IBM is thrilled to be involved. As an executive sponsor, IBM will be featuring a keynote speech and panel discussions during the two and-a-half day event. Transformational change in Payments ecosystem.

System 126

System Payments blockchain Fraud 126

South State Correspondent

AUGUST 10, 2023

Maybe an incoming payment was not processed by another bank, for example, and the customer never received funds. It eats up a substantial number of resources for a bank and often causes a less-than-optimal customer experience. An “event” can be a payment, an internal balance adjustment, or a name change on an account.

System 195

System Examples Operations Data 195

Jeff For Banks

JULY 5, 2022

There is a fintech firm, SoFi, that was born in 2011, that focuses on millennials financial needs. So banks, even community banks like [bank name] must take a sharp pencil to prune their branch network to compete with the higher interest rates of online banks, make investments in people and technology, and deliver to their shareholders.

Millennials 78

Millennials Community Pennsylvania Community Bank 78

Gonzobanker

DECEMBER 22, 2020

And how did community banks and credit unions respond to the COVID craziness? Our clients showed banking at its best – obsessed with customer well-being, good corporate citizenship, and strong community focus. Jill is continually demonstrating just how loud a $300 million community bank can roar! Bravo Brett and team!

Idaho 181

Idaho Community Industry Strategy 181

Fintech Labs Insights

MAY 14, 2017

As part of our FinDEVr Feature series , which highlights some of the speakers you will see on stage at the event, we recently interviewed the developer community manager of one of the presenting companies, eSignLive by VASCO. It was an extremely successful model and one that I implemented when I joined eSignLive over two years ago.

Community 15

Community Management Analytics Case Study 15

Gonzobanker

JUNE 18, 2018

That dispute (speculatively) set off a chain of events that ultimately led to the Thoma Bravo announcement last week. CRIF’s ACTion product is its newest platform, currently being pitched to community banks and credit unions. GonzoLender is here today to talk about what this latest development in the lending space means.

Lending 60

Lending Leadership Community Bank System 60

FICO

APRIL 21, 2020

More Contactless Customer Experiences. We’ll likely see businesses continue certain practices for having less physical contact with their customers, as well as less contact among fellow customers themselves. Community banks need to take these concepts and move them into reality. But we can rebuild.

Community Bank 75

Community Bank Community Lending Fraud 75

Gonzobanker

MARCH 26, 2019

These major vendors are pursuing strategies to gain scale and build the firepower to invest in new technologies and customer experience capabilities. It’s clear that these recent mega deals by FIS and Fiserv are focused on positioning the companies more as payments players and not merely community bank and credit union core processors.

Community Bank 82

Community Bank Technology Payments Innovation 82

Insights on Business

FEBRUARY 10, 2019

The Thailand Blockchain Community Initiative (BCI) is a cross-industry initiative launched by Thailand’s top banks. The solution is designed to help simplify and expedite procedures for the Letter of Guarantee (LG) process, with the goal of improving the customer experience, strengthening security and reducing costs for clients and the bank.

blockchain 128

blockchain San Francisco Industry social media 128

William Mills

MAY 11, 2016

Helping banks with customer retention by transforming data into knowledge about their customer’s engagement and key events on their journey. This looks like a polling tool, to get quick client feedback, mostly about current events. Presenting a programmable cloud – a fintech platform. ^KT.

Video 40

Video Mobile social media Analytics 40

CB Insights

FEBRUARY 13, 2020

In an interview at CB Insights’ 2019 Future of Fintech conference, CFO and CPO William Gaybrick indicated that businesses are more constrained by developer resources than by capital. Stripe’s early success in acquiring customers was largely due to its mass appeal to the developer community. Source: Stripe. focus on developers.

Online 98

Online Company Retail Payments 98

South State Correspondent

JULY 25, 2022

The first half saw near-record volatility and a confluence of events that have never occurred before in the history of the world – a strong economy, rising rates, record inflation, and a reduction of liquidity. Now, more households and businesses are thinking about switching banks, and the customer experience is king.

Trends 195

Trends Lending Marketing Capital 195

PYMNTS

OCTOBER 29, 2019

CUs face external challenges as well: Bank adv ocacy groups such as the American Bankers Association (ABA) and the Independent Community Bankers of America (ICBA) have been waging war against CUs in recent years, aiming to erode the public’s trust in them via negative campaigns.

Data 103

Data Maine Analytics Case Study 103

CB Insights

AUGUST 23, 2018

This is in part because customers no longer need to rely on banks for financial services — 60% of US bank customers say they are willing to try a financial product from a tech firm they already use, and that number rises to 73% for customers aged 18 — 34. JPM leads banks in active digital customers. Fintech partnerships.

Cards 76

Cards Mobile Strategy Branding 76

Gonzobanker

DECEMBER 19, 2022

In 2021, there were more than 120 fintech IPOs in the U.S., 2022 was the year the fintech industry and venture capital firms figured out that banking is harder than everybody thought. Acquisition of the Year: Bank Acquiring a Fintech. Acquisition of the Year: Fintech Acquiring a Bank. Oh, what a mere 12 months can do.

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. We are in awe. Seriously in awe.

Fintech 195

Fintech Community Regional Technology 195

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Favorite Gonzo quote of the event: “For 16 years, we’ve said our technology sucks … because it’s never good enough.” General Sessions.

Chicago 98

Chicago Retail Branch Design Training 98

Fintech Labs Insights

JULY 22, 2015

At the upcoming FinDEVr , 60 leading fintech companies will present their developer-friendly APIs, SDKs, and other solutions to an audience of financial builders and their technical colleagues. It’s the one place to gather tips and techniques from a wide cross section of fintech players in just two days, all at an affordable price.

San Francisco 12

San Francisco Video Fintech Data 12

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. Entertainment: “Real world” goes online with virtual reality and virtual events. Virtual events. It’s a sad consequence, but there is no other way [to communicate].”. Industrial automation & robotics. Online grocery.

Industry 101

Industry Technology Online Video 101

Fintech Labs Insights

AUGUST 1, 2016

Eight companies are featured each week leading up to the September 8 & 9 event ( tickets now available ). Avoka’s customer acquisition platform integrates multiple fintech services to help banks, wealth managers and insurers use mobile and digital channels to onboard customers.

How To 12

How To Analytics Millennials Data 12

Gonzobanker

FEBRUARY 7, 2018

Sarver grew Alliance from a small $700 million community bank acquisition to a $20 billion powerhouse in less than 15 years. Hats off to the team at Bank Director for working to put FinTech clearly into AOBA – Cornerstone’s own Vincent Hui facilitated a panel of smart tech leaders. Source: Federal Reserve.

Taxes 76

Taxes Video Analytics Arkansas 76