PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

Innovation 155

Innovation Study Technology Millennials 155

PYMNTS

JULY 16, 2019

Ondot said its 4,000 banks and credit unions will see faster and easier upgrades while also gaining access to the latest innovations and functionality. For new clients, the cloud service addresses the digital demands of today’s consumers with easy integration and low maintenance.

Innovation 128

Innovation Compliance User Experience Cards 128

Bobsguide

FEBRUARY 22, 2022

Through focused, innovative products, services, and a redefined operating model, BDB has been stimulating and driving entrepreneurial activity in the country. The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences.

Innovation 78

Innovation Customer Experience Strategy Operations 78

Bank Innovation

JULY 26, 2019

OceanFirst Bank is seeing more consumers and businesses choosing to interact with the bank via video and, as a result, it is preparing for a future when bankers will be comfortable working in that channel. based community bank recently trained all 538 of its customer-facing employees in digital banking with a seven-week […].

Video 199

Video Training Community Bank Community 199

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. We are in awe. Seriously in awe.

Fintech 194

Fintech Community Regional Technology 194

Abrigo

OCTOBER 21, 2019

A farmer, a university student, and a business owner walk into a bank. It sounds like the beginning of a joke, but for many community financial institutions, a spectrum of different customers and banking needs is something that they see every day. Technology, like banking, isn’t “one-size-fits-all.”

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

Gonzobanker

DECEMBER 19, 2022

Hats off to Thomas Shara at Lakeland and Tony Labozzetta of Provident for architecting the new $25 billion super-community bank in New Jersey. Let’s see how this new scale allows for big investments in future innovation. She was a trailblazer and an early innovator in analytics. Provident Financial Services, Inc.

Community 216

Community Fintech Industry Innovation 216

PYMNTS

OCTOBER 31, 2019

According to the bank’s CEO Peter Horton, the FI’s endeavor to upgrade its infrastructure “is a big step toward driving our transformation agenda,” and added that Intellect’s offering is “highly flexible and innovative.”

Innovation 101

Innovation Community Bank Customer Experience Operations 101

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. billion-asset, 85-branch community bank based in Rockland, Mass., Alex Jimenez.

Innovation 70

Innovation Community Bank social media Community 70

Gonzobanker

FEBRUARY 23, 2022

Early adopters are earning prestige while investors and a hoard of community banks explore the opportunity to tap into this new source of revenue. As the gold rush period shakes out, Cornerstone predicts only one in five banks will have a strong enough I.T. Pursuing BaaS doesn’t have to take focus away from primary customers.

Community Bank 117

Community Bank Strategy Risk Management Fintech 117

South State Correspondent

OCTOBER 26, 2023

The catalyst was likely a panel led by the CEO of Taktile (AI Underwriting), a Partner from Bain Capital, a partner for Andreessen Horowitz, the chief data scientist from Branch International (digital banking fintech for India and Africa), and a tech correspondent for CNBC.

Conference 221

Conference Las Vegas Fraud Case Study 221

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

South State Correspondent

JUNE 27, 2023

It’s a way for banks to speak with each other, and it started to be phased in during the first quarter of this year with the goal of a complete conversion by 2025. While this is mostly the domain of large banks, there are three reasons why your community bank should consider adopting this language to increase future bank performance.

System 195

System Data Examples Payments 195

PYMNTS

AUGUST 12, 2020

Banking technology company Agora Services recently announced its plans to white-label its offerings for smaller financial institutions (FIs) with a focus on small business and teen banking solutions. Recent improvements in the customer experience have made open banking more attractive for Funding Circle, added Jacobs.

North Carolina 193

North Carolina Fintech Technology Community 193

South State Correspondent

OCTOBER 28, 2022

Banks are just starting to realize this. AI, payments, data, and other aspects of innovation are dropping behind the scenes. During the two weeks, there were over a hundred significant cyberattacks by nation-states on national and regional banks that you could watch unfold in near real-time (bel0w) at Gartner and Money 20/20.

Conference 195

Conference Technology Las Vegas Trends 195

Gonzobanker

DECEMBER 22, 2020

Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did community banks and credit unions respond to the COVID craziness? Bad things about the banking industry. John Beale , longtime CIO of City National Bank.

Idaho 170

Idaho Community Industry Strategy 170

Independent Banker

DECEMBER 31, 2022

We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year. Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023. Koger Propst.

Community Bank 91

Community Bank Community Tampa North Carolina 91

PYMNTS

OCTOBER 22, 2018

Despite the rise of FinTech firms and challenger banks hoping to offer small businesses (SMBs) a better banking experience, large traditional financial institutions (FIs) continue to hold the dominant position in the SMB financial services (FinServ) space.

Fintech 155

Fintech Maine Survey Regulation 155

Banking 2020

JANUARY 25, 2016

A product is often built with the latest and greatest software stack, but as time passes, the community for that stack tends to decay as bigger and better stacks make their way into the market. None of these benefits on their own are life changing, but together they add up to a great customer experience.

Tools 40

Tools Digital Banking Software Trends 40

Gonzobanker

DECEMBER 20, 2019

Mark Turner, Executive Chairman of the Board, WSFS Bank – We have to give the nod to an early 2019 retirement of Turner, who had one hell of a run in 12 years at the helm of a great community and wealth bank. It was always clear how much Jones loves his credit union, his team and his community. Change Agent of the Year.

Idaho 148

Idaho Conference Data Marketing 148

Gonzobanker

DECEMBER 17, 2021

Huntington and TCF merge to create the $170 billion Midwest dynamo and vault them into one of the top 10 banks in the country. This is an innovation-seeking franchise that has built a solid brand and never got over its skis in execution. GonzoBanker of the Year – Bank. Goes to Eric Sprink, Coastal Community Bank , Everett, Wash.

Fintech 142

Fintech Strategy Leadership Lending 142

Gonzobanker

MAY 21, 2019

The following memo outlines my assessment and recommendations concerning our purchase of Acme Bank, a $5 billion institution located in Metropolis, USA. Acme has doubled its size in the past five years with acquisitions of smaller community banks. We have to reshape Acme Bank quickly for the future.

Customer Experience 112

Customer Experience Analytics Management Operations 112

Gonzobanker

FEBRUARY 11, 2021

There’s a saying that “some things never change,” and when it comes to mid-size banks’ and credit unions’ technology priorities, there’s some truth there. Improving the customer experience” has been financial institutions’ (FIs) top tech priority for the past three years with roughly three-quarters of institutions citing it as a top priority.

Lending 128

Lending Fintech Technology System 128

Gonzobanker

MARCH 26, 2019

These major vendors are pursuing strategies to gain scale and build the firepower to invest in new technologies and customer experience capabilities. Yet, while mega-payments players could potentially improve their future service offerings, the reality is it leaves bank and credit union executives with fewer vendor choices.

Community Bank 75

Community Bank Technology Payments Innovation 75

FICO

APRIL 21, 2020

In the third installment of my series , here are some insights about the future of banking and what small business lenders should prepare for in a post-Coronavirus economy. More Contactless Customer Experiences. Community banks need to take these concepts and move them into reality. But we can rebuild.

Community Bank 75

Community Bank Community Lending Fraud 75

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Innovation Showcase & Global Innovation Awards. General Sessions. Many of the sessions lacked demos and trafficked in platitudes.

Chicago 97

Chicago Retail Branch Design Training 97

Fintech Labs Insights

JULY 11, 2023

Come for the wall-to-wall innovations, bring back actionable plans Sep 11-13 | Marriott Marquis | NYC Book Now If we are missing anything, please drop me a note. Event Spotlight Tech meets finance in New York City Save 10% with discount code: FKV2474LABS 75 demos. 200 speakers. 2,000 attendees (1,000 from financial institutions).

Las Vegas 12

Las Vegas San Diego Conference Austin 12

Fintech Labs Insights

MAY 2, 2023

Come for the wall-to-wall innovations, bring back actionable plans May 23-25 | Marriott Marquis | San Francisco Book Now If we are missing anything, please drop me a note. And prices tend to rise as the event draws closer. Event Spotlight Tech meets finance in San Francisco 60+ demos. 100+ speakers.

Las Vegas 12

Las Vegas San Francisco San Diego Conference 12

CB Insights

FEBRUARY 13, 2020

Stripe’s early success in acquiring customers was largely due to its mass appeal to the developer community. As a result of its product innovation efforts, Stripe has seen explosive growth in product adoption and valuation. A decade of online payments innovation. A decade of online payments innovation.

Online 98

Online Company Retail Payments 98

CB Insights

AUGUST 23, 2018

Learn about the playbooks of today’s top banks as they digitally re-position their consumer products. Today, JPMorgan (JPM) is using its capital and scale to build an entirely digital bank. Chase prioritizes hiring technical talent to lead innovation. JPM’s evolving suite of digital banking apps.

Cards 76

Cards Mobile Strategy Branding 76

Gonzobanker

DECEMBER 19, 2016

Kim, the executives and the boards of both organizations who put rivalry aside to gain scale in the new world of banking where differentiation matters and community can be more than geography. The FinTech Partner Best Practice Award – Goes to Cambridge Savings Bank and SigFig for their digital investment platform partnership.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Kim, the executives and the boards of both organizations who put rivalry aside to gain scale in the new world of banking where differentiation matters and community can be more than geography. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool! Check it out on YouTube.

Utah 60

Utah System Community Marketing 60

PYMNTS

SEPTEMBER 23, 2016

Nine years after the introduction of the iPhone to the market — and the subsequent great mobile leap forward — the verdict is pretty much in on mobile banking applications: Consumers like it, verging on loving it, and are eager for more of it. The first is the obvious issue: They lack the massive scale and deep IT pockets of the large banks.

Mobile 100

Mobile Community Bank Tools Community 100

PYMNTS

FEBRUARY 15, 2019

There is something of a strange dichotomy when one looks at the types of things bank brands are developing, particularly around mobile and digital banking services, and the kinds of things consumers say they want. As consumers’ needs are changing, they don’t want to have to figure out multiple channels and platforms. “I

ATM 155

ATM Mobile Digital Banking Online 155

Lex Sokolin

AUGUST 19, 2020

The first was a dissatisfaction with British banks, whose customer experiences were poor and expensive (while being seen as prestigious). Starling leans towards small business banking and larger average accounts, which we think creates more complex math once at scale. Neobanks grew up out of three themes.

Comparison 52

Comparison Fintech Lending Analysis 52

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78

FICO

JANUARY 9, 2019

FICO Xpress Mosel is available by downloading the FICO Xpress Community License. In fact, more than half (55%) of bankers plan to increase spending on customer experience initiatives [CSI], and nearly 80% consider it important to deliver guidance to customers in real-time [The Financial Brand]. Read the full post.

Analytics 40

Analytics Fraud Training Data 40