PYMNTS

OCTOBER 21, 2016

While HSN looked to grow its mobile shopper base, both Chase and Best Buy sought to do the same after reaching an agreement to allow the credit card company to offer its digital wallet, Chase Pay, via the retailer’s mobile app.

UX 100

UX Mobile Retail Online 100

PYMNTS

OCTOBER 24, 2016

Some of the factors that play a role in the abandonment include having a poorly designed website, failing to keep customers engaged, having security concerns and the “cumbersome” process of entering card numbers and billing and shipping addresses on mobile devices, he added. Importance of nailing UX.

UX 100

UX Mobile Apple Trends 100

PYMNTS

MARCH 24, 2020

So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage? Consumers who are dissatisfied with card controls, sending money to friends and relatives and paying bills are all more likely to cite this as their reason, with 24.1 percent, 25.5

UX 150

UX User Experience Survey Meeting 150

PYMNTS

OCTOBER 23, 2017

Linden said it’s worth it to “belly up” with card brands and security companies that are more well-known and sophisticated, even though their products are also more expensive. After all, there’s a reason the value is higher.

UX 116

UX Security User Experience Millennials 116

PYMNTS

JANUARY 25, 2021

According to the company, one of the reasons for PayDirect’s development is the clunky state of the customer journey associated with card-based payments and the resulting low conversion. PayDirect is higher-converting, primarily because it just has a much better UX (user experience) than online card payments or bank transfers,” he explained.

Online 300

Online Meeting Payments Cards 300

Bank Innovation

SEPTEMBER 28, 2018

The report, released yesterday, took into account convenience, seamless digital offerings, UX, strong checking account […]. Power's annual National Banking Satisfaction Study, beating last year's winner PNC Bank by a few points, but the rest of the contenders stayed in the same place as last year.

UX 150

UX Report Study National 150

Perficient

MARCH 3, 2021

Joseph Willet, a Director of Experience Design at Perficient and alumni of Savannah College of Art and Design (SCAD), recently mentored a team of students that participated and won the Fan Favorite award at the 2021 STARTUP competition, the week-long yearly competition hosted by the Future Leaders of UX (FLUX) Club.

UX 539

UX Meeting social media Strategy 539

CB Insights

AUGUST 2, 2018

One of the biggest trends in fintech today is the rise of digital banking products like mobile checking accounts and new debit cards. From Square to Paypal, a host of fintechs are creating products that let consumers spend money directly out of digital accounts using a physical card. turning Digital p2p payments into debit cards.

Cards 71

Cards Fintech UX Strategy 71

Perficient

SEPTEMBER 29, 2022

Uber users input their payment information upon account creation, eliminating the need to dig through a messy purse or fumble through a wallet to find cash or a credit card to pay for a ride. By “cashing out,” earnings are transferred to drivers’ linked debit cards – all of this occurs without users having to leave the Uber app. .

Customer Experience 294

Customer Experience Software Cards Data 294

PYMNTS

SEPTEMBER 18, 2020

That’s especially true when looking at Chime’s model, which, though underpinned by some significant tailwinds wrought by the pandemic, rests on debit and prepaid cards, and on user interfaces … and, for would-be investors anticipating an IPO, an implied bet that challenger banks will dislodge incumbents. billion, as CNBC reported.

Los Angeles 231

Los Angeles UX Cards FDIC 231

PYMNTS

JANUARY 14, 2020

Cohen pointed to regulations like PCI-DSS, developed by the Payment Card Industry Security Standards Council for merchants that accept in-person and digital payments to safeguard the data of their customers and payment cards, as well as GDPR (General Data Protection Regulation) in Europe. Greater Security Without Compromising UX.

User Experience 253

User Experience Security Payments Compliance 253

BankNXT

NOVEMBER 17, 2017

Why you should pay more attention to card designs. A story about the humble bank card, and how they're still important, by Benedict Shegog of 11:FS. How to design a modern bank card on BankNXT.

How To 65

How To Cards User Experience UX 65

PYMNTS

SEPTEMBER 18, 2020

That’s especially true when looking at Chime’s model, which, though underpinned by some significant tailwinds wrought by the pandemic, rests on debit and prepaid cards, and on user interfaces … and, for would-be investors anticipating an IPO, an implied bet that challenger banks will dislodge incumbents. billion, as CNBC reported.

Los Angeles 140

Los Angeles UX Cards FDIC 140

Fintech Labs Insights

JANUARY 31, 2023

These are the largest events in the financial services industry geared towards payments and card technologists, program managers, marketers, developers and C-Suite execs at both legacy financial institutions and upstart payments firms and card issuers. Payments UX: Zelle Confuses

Las Vegas 15

Las Vegas Conference Industry San Diego 15

PYMNTS

DECEMBER 22, 2016

Ultimately, users want open ecosystems and global acceptance — and that’s where alternative payment mechanisms, such as globally accepted prepaid cards, are making their impact. But that promise of a seamless UX must implicitly extend to the payment processes that facilitate these transactions.

eBook 100

eBook Payments UX Cards 100

PYMNTS

JANUARY 3, 2017

credit cards, 1.3 debit cards and 1.3 store affinity cards. And of those 500 users, 38 percent said card usage is driven by how much cash they have on hand; another 25 percent said their choice to use plastic is driven by the rewards that come with those chosen payment methods.

Retail 137

Retail UX Cards Branding 137

Fintech Labs Insights

JULY 29, 2019

So I had to wait for a week for my ATM card and PIN number to arrive a week later by mail. It also demonstrates the UX disconnect often found at large enterprises. This is another smaller UX issue, there were several activity thresholds to meet to earn the $50. Related: UX Tips: U.S.

UX 12

UX National Seattle ATM 12

American Banker

OCTOBER 28, 2016

SourceMedia, the publisher of American Banker, has unveiled a major content and user experience upgrade to PaymentsSource, its flagship resource for the payments industry.

UX 28

UX User Experience Resources Industry 28

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. Recently, Digital Insurance issued the findings from Keynova Group on the 2022 Mobile Insurance Scorecard.

Mobile 294

Mobile Survey User Experience Analytics 294

Fintech Labs Insights

NOVEMBER 8, 2016

It has Capital One Labs , it runs an innovation centre in the Bay Area, and now offers the most advanced set of mobile apps in the card-issuing business. The post Mobile UX: A First Look at “Second Look” Transaction Alerts from Capital One appeared first on Finovate. Its latest innovation?

UX 17

UX Capital Mobile User Experience 17

Tomorrow's Transactions

AUGUST 2, 2016

A taxpayer who bought and handed over £15,000 in Apple iTunes gift card vouchers is one of “hundreds” of HMRC customers to be defrauded in the past month, a scam bulletin says. Against this, card fraud is a miserable half a billion, about a quarter of a percent. From UK payment cards annual fraud losses hit £567.5

Fraud 30

Fraud Cards UX Apple 30

PYMNTS

JULY 24, 2019

Conventional wisdom seems to hold that challenger banks will eat traditional financial institutions’ collective lunch in the race for deposits, for checking, even for credit cards. As Cohen told Webster, financial institutions are where consumers deposit their paychecks, where they link debit cards. There are nuances to consider.

Digital Banking 160

Digital Banking UX Online Innovation 160

Fintech Labs Insights

JUNE 17, 2021

With Brex’s arrival on the scene in 2018 followed by a meteoric rise to multi-unicorn status, there has been considerable attention to, and investment in business credit/charge cards ( see definition below ). Here is a list of the 15 challenger business credit cards currently active in the United States. Tribal Credit. FunnelDash.

Cards 15

Cards Utah Online Austin 15

Fintech Labs Insights

JUNE 17, 2021

With Brex’s arrival on the scene in 2018 followed by a meteoric rise to multi-unicorn status, there has been considerable attention to, and investment in business credit/charge cards ( see definition below ). Here is a list of the 15 challenger business credit cards currently active in the United States. Tribal Credit. FunnelDash.

Cards 15

Cards Utah Online Austin 15

Fintech Labs Insights

MARCH 4, 2019

youth to obtain a credit card. So most rely on debit cards for spending. However, debit cards don’t help in establishing credit for the estimated 45 million American adults without a credit score ( see note 1 ). Even before ubiquitous Visa/Mastercards, students in the ’70s and ’80s students easily obtained gasoline charge cards.

UX 12

UX Austin Security Cards 12

Celent Banking

OCTOBER 10, 2016

There’s still plenty of fragmentation in the market : Android is an open system utilizing Host Card Emulation (HCE), while Apple is a closed system using a secure element. While the system is safer than traditional cards, the perception that it’s less safe is keeping many users from adopting it.

Mobile 100

Mobile Payments Apple Samsung 100

Fintech Labs Insights

OCTOBER 5, 2016

And one of the easiest ways to do that is when a merchant refund appears on a credit or debit card account. Discover Card merchant refund notification email (29 Sep 2016). Discover Card merchant refund notification email (29 Sep 2016). But after clicking through the email, the user experience (UX) gets a bit gummed up.

Cards 16

Cards UX User Experience ATM 16

Fintech Labs Insights

SEPTEMBER 17, 2015

Omni-Channel to Encap means truly uniting all channels for customers: telephone, card, ATM, in-branch, online/mobile or anything else. The post Encap’s Omni-Channel Enablement Platform Offers a Consistent & Secure UX Across Channels appeared first on Finovate. ” Presenting Adam Dolby (VP, Bus. Founded: 2007.

UX 12

UX Security CA User Experience 12

BankNXT

NOVEMBER 23, 2016

How SACU launched mobile card controls using Facebook Messenger on BankNXT. Mike Lawson talks to Adele Glenn from SACU about using Facebook Messenger to create an omni-channel experience for its customers.

Mobile 40

Mobile Cards UX Video 40

PYMNTS

APRIL 3, 2019

UX, Payments and App Innovation. We built a payment card, where you can just scan the card and [the app] will automatically populate [the card’s information] … you just put [the] security details in and make your payment,” Sharif said.

Mobile 101

Mobile Innovation UX Security 101

Fintech Labs Insights

DECEMBER 8, 2022

Challenger Bank UX: Mercury Shines with Startup Focused Website. Related Stories Small Business Card Provider Jeeves Provides Free Airport Lounge Access The Small Businesses (SMB) Love/Hate Relationship with their Bank The 7 Key Features of the Best Digital Credit/Charge Cards for Small Businesses (SMB).

Conference 15

Conference Las Vegas San Francisco Nashville 15

Gonzobanker

MAY 17, 2022

While it’s been a tradition since the punch card days for bank executives to complain about their technology vendors, today these challenges run so deep they are threatening these institutions’ ability to survive competitively. team focused on UX, data, integration, and risk. Mandate #3: Build a next-gen I.T.

Technology 145

Technology Regional Community Bank Community 145

PYMNTS

OCTOBER 13, 2016

NanoPay is finding that for mobile payments to take off, even among early adopters, using a phone to pay must be much more rewarding and convenient than tapping a card. “You want to get into as many use cases as possible,” said Greg Weed, director of card performance research at Phoenix Marketing International.

Mobile 100

Mobile Payments Apple Samsung 100

PYMNTS

AUGUST 5, 2019

Another in-demand feature was secure virtual card offerings, with 49.8 percent of respondents saying they would be interested in downloading a merchant’s app if they could use it to store their card information digitally. An astounding 85.1

Report 143

Report Payments Mobile Retail 143

Fintech Labs Insights

JULY 20, 2022

Financial services, primarily credit card processing and insurance, are the biggest ongoing expense items by far (not counting labor). Do an annual UX audit with real customers; then communicate about shortcomings and fixes : Find out what the irritation points are in your digital banking. Night and day in terms of net promoter.

UX 15

UX Digital Banking Examples Conference 15

Fintech Labs Insights

APRIL 21, 2017

Discover’s responsive page dedicated to selling its Cashback Checking is a thing of beauty from top to bottom (though we have some suggestions on a few of the finer points of the UX ). But the card giant makes it easy to compare against four other major brands ( US Bank , Wells , Capital One and Fifth Third ).

Comparison 16

Comparison UX Branding Tools 16

Celent Banking

MAY 5, 2017

Systems had to be rebuilt, and customers had issues with using debit cards, not being US citizens , and just recently, losing their accounts (Simple said it wasn’t able to transfer everyone before its relationship with The Bancorp Bank ended). Monzo (formerly Mondo) out of the UK had multiple issues inside of a week.

UX 125

UX Technology Groups US 125