Fintech Labs Insights

NOVEMBER 8, 2016

One of the paradoxes of the early digital banking era (1995 to 2007) was why Capital One was a laggard? The new company (spun out from Signet Bank in 1994) was widely revered as a data analytics and marketing master. As recently as 2010 they were the last major bank to launch a native mobile banking app.

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UX Capital Mobile User Experience 17

Fintech Labs Insights

JULY 20, 2022

Financial services, primarily credit card processing and insurance, are the biggest ongoing expense items by far (not counting labor). Do an annual UX audit with real customers; then communicate about shortcomings and fixes : Find out what the irritation points are in your digital banking. Related: Top 12 U.S.

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UX Digital Banking Examples Conference 15

Celent Banking

MAY 5, 2017

Systems had to be rebuilt, and customers had issues with using debit cards, not being US citizens , and just recently, losing their accounts (Simple said it wasn’t able to transfer everyone before its relationship with The Bancorp Bank ended). Challenger institutions have been an important part of the banking ecosystem.

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UX Technology Groups US 125

CB Insights

JULY 11, 2019

get the building the bank of the future report. Download the free report to find out about the rise of digital banking, challenger bank strategies and how incumbents are fighting back. Product engagement and maintaining a clean UX/UI. As a result, consumer adoption is at an all-time high.

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Fintech Labs Insights

OCTOBER 2, 2020

Q&A with Envel Bank Co-Founder Steve Le Roux (4 Feb 2020). I was a huge fanboy of Simple Bank back in the day. Sure they had great tech, refreshing UX and a talented team. Obviously, that edge was destined to fade away under big-bank ownership (it was acquired by Compass/BBVA in 2014). Real language. Real humor.

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Fintech Kansas City Boston UX 15

PYMNTS

JULY 23, 2020

Narayan said it helps to start by picking the right jumping-off point — card relationships. Perfecting The Card Relationship. Debit and credit cards are critical, Narayan said, because they are today’s key tools of the digital commerce ecosystem. The depth of these experiences available in card management is so robust.”.

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Fintech Labs Insights

DECEMBER 2, 2019

Financial institutions are in an enviable position to profit from this consumer behavior by gamifying debit/credit cards and mobile app usage. While MasterCard and Visa have run year-end card purchase sweeps off and on during the past 20 years, few banks or credit unions have mounted serious long-running usage-based games.

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UX Digital Banking Mobile Taxes 15

Fintech Labs Insights

APRIL 16, 2020

. – Stimulus packages: Bonus for banking stimulus checks, enhanced unemployment assistance, paycheck advance, overdraft fee waivers. Community service: Food-bank fundraisers, gift card marketplace for local businesses, etc. 2021 to 2023: Digital-first (on our way to digital-only). 2024+ Digital-only era. –

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Fintech Labs Insights

MARCH 4, 2020

The first pure-play digital bank Security First Network Bank (SFNB) launched in 1995, just a year after Amazon.com. But unlike ecommerce, digital-only banking was slow to catch on. I don’t believe they need to be regulated as a bank as long as they facilitate the big three products under one UI: deposits (e.g.,

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Digital Banking San Francisco UX Austin 15

Gonzobanker

DECEMBER 20, 2019

Second Curve analyst Zack Maxfield opened a TD Bank checking account on his phone in nine minutes while he waited to speak with a teller at one of the bank’s branches, but waited an hour to fund the account and order a debit card. The 2019 Industry Oh Sh*t Moment Award – Goes to Apple and Goldman Sachs for the Apple Card launch.

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Idaho Conference Data Marketing 148

Fintech Labs Insights

OCTOBER 3, 2016

I love the minutiae of digital banking. Others may be fascinated with how the blockchain will disrupt global payments or the impact of Dodd-Frank on debit card rewards. And as luck would have it, Bank of America obliged in its latest iOS update ( Sep 22, v7.1 ). Me, I just need a shiny new button to make my day.

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America Mobile blockchain Digital Banking 17

Gonzobanker

MAY 1, 2018

The Payments GonzoBankers have just returned from the PSCU member forum and the biggest announcement (among many) was the launch of Lumin Digital , a new digital banking platform that is currently available only to credit unions. PSCU is touting the solution as truly member first, not digital first. Initial Reaction.

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System UX Data Tools 97

PYMNTS

NOVEMBER 25, 2019

Google’s expertise is in UX design,” he noted. “By As VB explained, if Google’s brand and role are more prominent, that’s a fairly different experience than if the bank is more prominent. Consider, he said, how the Apple Card came into the market.

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Google Fintech Payments Apple 272

Fintech Labs Insights

FEBRUARY 4, 2022

Lending : Our largest category tracks 33 digital alt-lenders predominantly lending to small-and-medium U.S. Cards : Currently, 16 startups offer charge cards (or credit cards) and business expense management services in the United States. 7 card payment processors. – Top 33 Digital Lenders to U.S.

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Fintech Payments UX United States 15

Gonzobanker

DECEMBER 19, 2022

Financial institutions that relied on mortgage banking fee income as a key earnings component have been left to make big adjustments. As if that wasn’t enough, regulators took a sledgehammer to debit fee income with Reg II changes that will begin reducing card-not-present interchange fees starting in July 2023. Goes to Sen.

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Community Fintech Industry Innovation 216

Fintech Labs Insights

APRIL 22, 2020

Someone with $50k in the bank isn’t going to risk dropping down a tier because they charged one-too-many meals to their debit card (e.g., $125 The bank is also moving forward with a credit card rollout to some of its customers. Related: Fintech’s Third Crisis is Tipping Point to a Digital-Only Future.

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Taxes CA UX Digital Banking 15

CB Insights

APRIL 29, 2019

As of this publication, LinkedIn showed active listings for a UX design alchemist at Critical TechWorks and a product and solutions development alchemist at Together Abroad. Digital Prophet. “Digital prophet” was the calling card of David Shing, the Australian thought leader who took on the role at AOL in 2011.

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Innovation Software Taxes Google 78

Fintech Labs Insights

FEBRUARY 15, 2016

Underwrites & guarantees high-risk credit card transactions . Digital banking app. Tags: B2B, consumer, compliance, sales, on-boarding, UX, Silicon Valley Bank (lender). Source: Crunchbase. Latest round: $25 million Series B. Total raised: $30.7 HQ: Tel Aviv, Israel. Source: Crunchbase. Mobile point of sale.

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Company Fintech New York City Comparison 12

PYMNTS

JUNE 4, 2020

The degree to which consumers’ lives have gone digital over the past two or three months can’t be overstated. Those he termed “digital laggards” — FIs that have been slow to connect their card offerings to their mobile apps — have noticed more than a 50 percent reduction in their transaction spend of late.

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Mobile UX Cards Payments 141

Fintech Labs Insights

JUNE 1, 2016

My favorite website of all time was from the ill-fated dot-com “fintech” card issuer, NextCard. If only it had been equally savvy in its underwriting skills , it would be a digital banking giant by now. In 1999, it was light years ahead of its time in design and UI.

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Seattle Google Washington Maine 12

PYMNTS

MARCH 24, 2020

customers since Revolut announced last year that it would bring its “financial super app” and debit card across the pond. In the Consumer-Centric Authentication Playbook: The Path To Banking App Adoption Edition, PYMNTS asked 2,835 consumers to better understand how FIs can enhance their apps’ UX to boost engagement.

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US Fintech Payments UX 101