Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. Recently, Digital Insurance issued the findings from Keynova Group on the 2022 Mobile Insurance Scorecard.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

JULY 24, 2019

Conventional wisdom seems to hold that challenger banks will eat traditional financial institutions’ collective lunch in the race for deposits, for checking, even for credit cards. That’s especially a challenge for legacy FIs as digital transactions and the online economy continue to take root. There are nuances to consider.

Digital Banking 160

Digital Banking UX Online Innovation 160

Fintech Labs Insights

JUNE 17, 2021

With Brex’s arrival on the scene in 2018 followed by a meteoric rise to multi-unicorn status, there has been considerable attention to, and investment in business credit/charge cards ( see definition below ). Here is a list of the 15 challenger business credit cards currently active in the United States. Tribal Credit. FunnelDash.

Cards 15

Cards Utah Online Austin 15

Fintech Labs Insights

JUNE 17, 2021

With Brex’s arrival on the scene in 2018 followed by a meteoric rise to multi-unicorn status, there has been considerable attention to, and investment in business credit/charge cards ( see definition below ). Here is a list of the 15 challenger business credit cards currently active in the United States. Tribal Credit. FunnelDash.

Cards 15

Cards Utah Online Austin 15

Fintech Labs Insights

NOVEMBER 8, 2016

But it was practically a digital no-show for more than a decade, offering just a minimum level of functionality online. It has Capital One Labs , it runs an innovation centre in the Bay Area, and now offers the most advanced set of mobile apps in the card-issuing business. Exhibit 2: Second Look’s transaction analysis.

UX 17

UX Capital Mobile User Experience 17

PYMNTS

APRIL 3, 2019

Now, five years later, many coffee brands are clamoring to compete with mobile apps, loyalty points, online payments and even home delivery services. UX, Payments and App Innovation. Since then, the chain’s mobile orders have more than doubled and, as of 2018, made up 13 percent of all U.S. Costa Coffee , the U.K.’s

Mobile 101

Mobile Innovation UX Security 101

Fintech Labs Insights

SEPTEMBER 17, 2015

Omni-Channel to Encap means truly uniting all channels for customers: telephone, card, ATM, in-branch, online/mobile or anything else. The post Encap’s Omni-Channel Enablement Platform Offers a Consistent & Secure UX Across Channels appeared first on Finovate. ” Presenting Adam Dolby (VP, Bus. Founded: 2007.

UX 12

UX Security CA User Experience 12

Fintech Labs Insights

OCTOBER 5, 2016

And one of the easiest ways to do that is when a merchant refund appears on a credit or debit card account. And there is a huge button at the bottom to check out the transaction online (not that you’d really need to). Discover Card merchant refund notification email (29 Sep 2016). Netflix credit is nowhere to be seen.

Cards 16

Cards UX User Experience ATM 16

PYMNTS

OCTOBER 13, 2016

NanoPay is finding that for mobile payments to take off, even among early adopters, using a phone to pay must be much more rewarding and convenient than tapping a card. Carrier billing allows uses to make online payments. Samsung Pay provides gift cards from Dunkin’ Donuts, and users earn money with its own rewards prepaid card.

Mobile 100

Mobile Payments Apple Samsung 100

BankNXT

NOVEMBER 23, 2016

How SACU launched mobile card controls using Facebook Messenger on BankNXT. Mike Lawson talks to Adele Glenn from SACU about using Facebook Messenger to create an omni-channel experience for its customers.

Mobile 40

Mobile Cards UX Video 40

PYMNTS

MARCH 21, 2018

The problem, Mohammad Hashemi , general manager of financial services at Shopify , told Karen Webster in a recent conversation, is that the checkout experience “is a weird three-page mess that really hasn’t evolved over the now almost three decades people have been shopping online.”. It probably won’t ever be entirely universal, he noted.

Google 152

Google Data Retail UX 152

Celent Banking

MAY 5, 2017

In late 2014, a systems upgrade lead to a number of glitches , including bill payment going down, online banking being inaccessible, and the safe-to-spend feature showing incorrect balances. Some accounts were locked for more than 24 hours. The transition process to BBVA also presented issues with integration.

UX 125

UX Technology Groups US 125

Fintech Labs Insights

JULY 20, 2022

Financial services, primarily credit card processing and insurance, are the biggest ongoing expense items by far (not counting labor). Do an annual UX audit with real customers; then communicate about shortcomings and fixes : Find out what the irritation points are in your digital banking. Night and day in terms of net promoter.

UX 15

UX Digital Banking Examples Conference 15

Fintech Labs Insights

JUNE 23, 2016

Showcasing the latest tools, technologies, APIs, platforms, case studies and tutorials, we help CTOs, developers, software architects, UX designers, engineers, product managers and other technologists create the next wave of fintech innovation. Once you’re ready to move forward, submit the online application.

UX 15

UX Case Study California Conference 15

Tomorrow's Transactions

AUGUST 24, 2016

From The EMV chip credit card transition in the US has been a disaster — Quartz. Tap, swipe, dip, PIN or sign, hand over the card or keep it… every transaction is an adventure. Chargebacks for card-present transactions increased 50% following the Oct. As far as I know, neither of these is true. Krebs on Security.

Cards 30

Cards US ATM UX 30

PYMNTS

JULY 23, 2020

These investments have to shift toward making more channels easily available … whether it’s app or online or voice or chat-based instruction. Narayan said it helps to start by picking the right jumping-off point — card relationships. Perfecting The Card Relationship. How Banks Can Beat Big Tech.

UX 165

UX Cards Google User Experience 165

Fintech Labs Insights

MAY 25, 2016

Showcasing the latest tools, technologies, APIs, platforms, case studies and tutorials, we help CTOs, developers, software architects, UX designers, engineers, product managers and other technologists create the next wave of fintech innovation. Once you’re ready to move forward, submit the online application.

UX 15

UX Case Study Leadership California 15

Bank Innovation

JULY 17, 2018

Banking consumers take a middling view of today’s mobile banking applications, according to a study by Bank Innovation. In the survey conducted this month by Bank Innovation, banking consumers gave mobile banking a net promoter score of 12, which is in the bottom 25% to 50% of all NPS scores. NPS scores range from -100 to […].

Innovation 210

Innovation Mobile Study Survey 210

Fintech Labs Insights

MAY 30, 2017

” SuperMoney also hosts a wealth of personal financial information on topics ranging from auto insurance and business credit cards to tax planning and wealth management. Our Loan Offer Engine transparently allows consumers to submit a single, soft-pull loan application to all the leading online lenders and returns real loan offers back.

UX 22

UX Online Comparison Lending 22

PYMNTS

NOVEMBER 18, 2020

For instance, she noted that while Mastercard Send is a great platform for a push to a card, it’s even better when combined with Ingo’s various connections to all kinds of payment types. They’ve brought new treasury banking partners online and recently even won an RFP (which they can’t offer details on yet). What Happens Next .

Payments 218

Payments UX System Resources 218

Fintech Labs Insights

JULY 12, 2016

Online insurance. Prepaid debit card for youth. Micro-payments for online content. Tags: Institutions, B2B2C, mobile banking, UX/UI. Total dollars raised YTD is now $16 billion, nearly double the $8.4 billion raised during the same period a year ago. ——-. Fintech deals by size from May 28 to 3 June, 2016: Partners Life.

New York City 12

New York City Company Fintech San Francisco 12

Gonzobanker

MAY 1, 2018

The new platform is built for the cloud with single page technology responsive design for online and mobile usage. The platform is said to provide an integrated digital experience that connects card processing, bill payment, core data and more into a “seamless and integrated solution.” Initial Reaction. Final Thoughts.

System 97

System UX Data Tools 97

PYMNTS

NOVEMBER 25, 2019

Google’s expertise is in UX design,” he noted. “By Consumers are increasingly using online and mobile channels – and living in ecosystems like Google and Amazon where they shop for, discover and buy products. Consider, he said, how the Apple Card came into the market. He offered a general illustration to make that point.

Google 272

Google Fintech Payments Apple 272

Fintech Labs Insights

FEBRUARY 4, 2022

Cards : Currently, 16 startups offer charge cards (or credit cards) and business expense management services in the United States. 7 card payment processors. – Related: Top 17 Online Digital Corporate Credit Cards for Small Businesses (Feb 2022). businesses. 7 subscription payment & management providers.

Fintech 15

Fintech Payments UX United States 15

Gonzobanker

DECEMBER 20, 2019

Second Curve analyst Zack Maxfield opened a TD Bank checking account on his phone in nine minutes while he waited to speak with a teller at one of the bank’s branches, but waited an hour to fund the account and order a debit card. The 2019 Industry Oh Sh*t Moment Award – Goes to Apple and Goldman Sachs for the Apple Card launch.

Idaho 148

Idaho Conference Data Marketing 148

PYMNTS

FEBRUARY 19, 2018

In the age of voice-activated UX [user experience] in general,” Gurukula told Karen Webster in a recent conversation, “users expect that a transition to a conversational mode of interacting should mean that ‘technology’ just fills in a lot of the usual information gaps without having to ask the consumer.”. Elegance Meets Security.

Payments 125

Payments User Experience Security Examples 125

CB Insights

APRIL 29, 2019

As of this publication, LinkedIn showed active listings for a UX design alchemist at Critical TechWorks and a product and solutions development alchemist at Together Abroad. “Digital prophet” was the calling card of David Shing, the Australian thought leader who took on the role at AOL in 2011. Weekend Happiness Concierge.

Innovation 78

Innovation Software Taxes Google 78

Fintech Labs Insights

MARCH 30, 2015

Note: The online survey was fielded in December of each year. But I''m convinced that part of the problem is a flawed mobile banking UI/UX. It turns out that the company that has boasted the most online banking users in America for going on 20 years neglected to create an intuitive start page for mobile banking. Education helps.

Mobile 12

Mobile UX Alaska America 12

CB Insights

OCTOBER 31, 2019

Customer journey: Using chat to get people from online to brick-and-mortar. For banks, that complexity is in the form of things like long, dense loan agreements and derivatives; for consumers, it’s in budgets, bank accounts, credit card statements, and subscriptions. Crafting a simple UX for a personal finance app is a tall order.

Industry 78

Industry Examples Tools Retail 78

Fintech Labs Insights

FEBRUARY 15, 2016

Underwrites & guarantees high-risk credit card transactions . Online stock brokerage. Online mortgage advisor. Tags: B2B, consumer, compliance, sales, on-boarding, UX, Silicon Valley Bank (lender). Source: Crunchbase. Latest round: $25 million Series B. Total raised: $30.7 HQ: Tel Aviv, Israel. Source: Crunchbase.

Company 12

Company Fintech New York City Comparison 12

CB Insights

OCTOBER 10, 2017

These companies are making it easier to make a budget, invest, and buy stocks, as well as to get loans and credit cards. The content Mint created for SEO was made based on various keywords they’d identified as high traffic: “budgeting,” “spending plan,” “financial management,” “save for college,” “how do credit cards work.”.

Tools 78

Tools Millennials US Maine 78

Fintech Labs Insights

JUNE 1, 2016

My favorite website of all time was from the ill-fated dot-com “fintech” card issuer, NextCard. None of those are particularly enticing jumping off points for the casual online visitor. In 1999, it was light years ahead of its time in design and UI. What I loved about its website was the almost total lack of copy.

Seattle 12

Seattle Google Washington Maine 12