PYMNTS

JANUARY 22, 2020

Commercial cards remain only a fraction of the B2B payments space, but FinTech firms, banks and other financial service providers continue to develop new solutions aimed at boosting adoption. For companies like SmartEquip and Unified Payments Group , that means introducing new ways to lift the burden of suppliers accepting cards.

Cards 131

Cards New York Lending Strategy 131

PYMNTS

OCTOBER 6, 2020

For example, Chime CEO Chris Britt recently said that unlike traditional banks that earn money off of fees and interest from loans, his company’s profits come mostly from card usage. We’re a mobile app, and that’s how we deliver our services.”. billion people – will likely be using online and mobile banking services by 2024.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

PYMNTS

MARCH 26, 2020

As Davis noted, larger banks, including regional players, tend to have their own technology platforms — and direct integrations into their own networks — to enable mobile and contactless payments. They are not always fast followers of newly introduced products and services from their larger banking brethren who operate on a national scale.

Community 247

Community Community Bank Mobile Cards 247

Perficient

SEPTEMBER 15, 2020

Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users. What might you learn from studying emerging innovations used by virtual personal trainers, e-learning platforms, or even credit card companies? Consumer needs simply must come first.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

SEPTEMBER 9, 2019

It’s also the start of another football gambling season — one that involves mobile commerce and digital payments, and companies trying to innovate their way to success in this growing field of transactions. One of the ways that these websites are able to differentiate is through user experience. Some 15 percent of the U.S.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

FEBRUARY 26, 2020

Motor carrier industry software and solutions developer CarrierHQ has announced a mobile-friendly portal that’s now accessible in California, amid the AB5 legislative environment, according to a press release. . The solution is meant to aid transportation companies to avoid “major pitfalls” and “increase operational capacity.”.

CA 141

CA California User Experience Industry 141

PYMNTS

JANUARY 27, 2020

N26, a mobile bank and a subsidiary of one of Europe’s fastest-growing financial startups, has announced that after five months of operation in the U.S., N26 said it has always been focused on creating an exceptional user experience. Also, users can get their pay up to two days earlier with direct deposit.”.

User Experience 141

User Experience ATM Mobile Branding 141

PYMNTS

SEPTEMBER 6, 2018

corporate expense management solutions provider Fraedom , which was recently acquired by Visa , will be providing its commercial card technology to U.S.-based “Our new suite of commercial card services will enable them to achieve enhanced operational efficiencies and help ease customers’ day-to-day needs.”

Management 100

Management User Experience Cards Mobile 100

PYMNTS

DECEMBER 28, 2020

But careful examination of what tech is needed — and where — can result in positive ripple effects that improve operations well beyond the corporate treasury department. They’re embedding payments within a specific workflow and have the opportunity to create seamless user experiences around payments.

Payments 215

Payments Innovation Software Fintech 215

PYMNTS

MARCH 17, 2020

While user experience is key, these tools must also be agile enough to rise to small- to medium-sized businesses’ (SMBs’) digital-native foundations. But when platforms can promote automation without adding complexity to the user experience, these technologies will be able to find traction within SMBs everywhere.

Millennials 168

Millennials User Experience Alabama Tools 168

PYMNTS

APRIL 4, 2019

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations. It might mean incorporating innovative payment experiences like Zelle directly into their mobile offerings.

Mobile 169

Mobile Study Security social media 169

PYMNTS

JULY 30, 2019

They must satisfy two authentication hurdles (out of three on offer) — which can be something they know, such as a password; something they have, such as a mobile device; or something they are, which includes biometric identification. Roughly three quarters, or 74 percent, of issuers see SCA spurring a decline in user experience.

Survey 172

Survey User Experience Report Security 172

PYMNTS

APRIL 16, 2019

While brick-and-mortar stores can employ customer retention strategies, kiosk and vending machine operations don’t always have the same tools available. There’s no sales associate to offer a loyalty card at a traditional self- serve solution, after all. Unattended Loyalty . It allows for a higher [rate] of consumers joining.”.

Retail 162

Retail social media Mobile User Experience 162

PYMNTS

JULY 3, 2020

Forward-thinking CUs are already on top of the situation and have been digitally transforming operations from back-end automation to mobile apps that delight and satisfy members. Thirty percent said their CUs released user experience innovations during this timeframe as well, up from 20.8 Dividends of Loyalty Innovation.

Innovation 154

Innovation User Experience Tools Technology 154

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. There will always be people who want to go in and use their card face-to-face,” she noted. Finding Flexibility.

Payments 160

Payments Cards Customer Experience User Experience 160

PYMNTS

OCTOBER 11, 2018

For example, get ready for a mobile phone from Pundi X geared toward bringing blockchain into the literal hands of millions. Thus, in two separate announcements from one company, we might glean a sense of blockchain underpinning various user experiences in daily life. for a Coca Cola that would normally cost $1.

blockchain 199

blockchain Payments cryptocurrency Data 199

PYMNTS

JANUARY 17, 2018

The traditional strategy of handing an employee a corporate card, hoping they make responsible purchases and depending on accurate expense reports has evolved into a market that embraces automation, artificial intelligence, mobility and an array of card products, from P-cards to virtual numbers.

Fintech 187

Fintech Data Cards Innovation 187

PYMNTS

JANUARY 3, 2017

Retail is a dog-eat-dog world, operating at times on the thinnest of margins. credit cards, 1.3 debit cards and 1.3 store affinity cards. credit cards, 1.3 debit cards and 1.3 store affinity cards. Rewards can help lure customers to a brand and keep them there.

Retail 137

Retail UX Cards Branding 137

PYMNTS

DECEMBER 10, 2018

It’s the decoupled debit card. Merchants paid less when they accepted those cards. Aside from a handful of special use cases , there wasn’t mass adoption of decoupled debit cards, and merchants didn’t end up issuing many. Just like 2010, with the launch of ISIS, aka Softcard , and its merchant-friendly mobile payments scheme.

Branding 184

Branding Cards Payments New Jersey 184

PYMNTS

JANUARY 15, 2019

In the digital age, quick-service restaurants (QSRs) can use all sorts of technology to improve the customer ordering experience. From in-store kiosks to mobile apps, new innovations are giving diners the chance to ditch the line and order through other channels. About the same share — or 63.7 percent of customers.

Innovation 125

Innovation Mobile Management Branding 125

PYMNTS

OCTOBER 10, 2019

Over 80 percent of restaurant operators agree that the use of technology in a restaurant provides a competitive advantage and nearly four in 10 plan to invest more in expanding their off-premises business in 2019. The virtual restaurant business model is becoming increasingly popular as technology improves the user experience.

Los Angeles 129

Los Angeles Branding Chicago User Experience 129

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. The delay has been too long.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

SEPTEMBER 25, 2019

Among the biggest ongoing challenges and opportunities in payments – and a trend that will hold well into the 2020s, which are just about to start – is using mobile technology to bring more consumers into the formal financial sector. That’s not all. There is no Pan-African digital bank,” Hainy said.

How To 130

How To Lending Digital Banking Examples 130

PYMNTS

JULY 2, 2020

PYMNTS’ Credit Union Innovation Playbook found that nearly 50 percent of the 2,000 CU members polled said they want their financial institutions (FIs) to focus on loyalty innovations, such as rewards offerings, in-app coupons and card-based cash back programs. percent from CUs with no loyalty innovation track record. Likewise, 33.3

Innovation 155

Innovation Branding Tools Innovation Strategies 155

PYMNTS

DECEMBER 31, 2020

percent made purchases via mobile in the last 24 hours. This study assessed how restaurants’ customer engagement strategies have evolved since the pandemic's onset, and helped identify the key digital innovations that can help restaurants deliver improved user experiences and boost their average unit volumes (AUVs).

Data 277

Data Innovation Payments Millennials 277

Celent Banking

SEPTEMBER 10, 2014

Yesterday Apple announced entering the payments space with Apple Pay, a new way to pay in physical stores and mobile apps. As we predicted in March, Apple did NOT launch an open wallet available on all mobile devices, including those using Android and Windows operating systems. How will the consumers react?

Apple 180

Apple Payments Mobile Cards 180

PYMNTS

JUNE 9, 2020

Customers are engaging more actively with their FIs across digital channels as a matter of necessity, as bank branches have largely been shuttered or are operating with reduced hours. The broader the coverage of the data, the better because that all factors into the value of the user experience,” he said.

Data 151

Data Security Online User Experience 151

NCR

JUNE 3, 2016

In the financial services industry, remote deposit capture first entered the market in the early 2000s, and now according to a recent survey by the American Bankers Association, one in seven Americans use mobile check deposit. The customer sees an offer from a mobile news app they’re browsing during their child’s soccer practice.

Mobile 40

Mobile Customer Experience Software Strategy 40

PYMNTS

JANUARY 12, 2017

When we started, we only had the website; now, we have the site and a mobile app. A lot of optimizations have been made around the product sites to improve the user experience. PYMNTS: What is the impact of mobile to your business, and how do consumers engage with your business? How has that changed over the years?

Payments 100

Payments Mobile US Cards 100

PYMNTS

MAY 20, 2020

We’re transacting across mobile phones, tablets and laptops, buying everything from toilet paper to meat, and having goods delivered to our doorsteps. Some merchants, operating primarily across offline channels, have had to go digital in a hurry. Triangulating all of that information helps give a holistic view of the customer.

Fraud 208

Fraud Examples Data Tools 208

PYMNTS

JUNE 2, 2016

Just about a decade ago, the checkout process at a retail shop was pretty simple — customers would wait in line to give their purchases to the cashier, who stood at a fixed point in the store, and then pay using cash or a credit card. Oh, how the times have changed.

Retail 100

Retail Software User Experience Payments 100

PYMNTS

SEPTEMBER 24, 2020

They’ve gotten used to what Shields termed “ease of use and delightful user experience” — being able to find and buy what they want using any number of payments options. They will want to see the predictive analytics of the bank’s AI-driven offers and experience tangible benefits beyond simple operational efficiency.

Payments 237

Payments Data Fintech User Experience 237

Gonzobanker

DECEMBER 2, 2014

First, the Passbook app has to be set up to accept credit/debit cards, which means agreeing to all of the necessary terms and conditions, which are not very different from any other app in the marketplace. Next, the cards within Passbook need to be set up. It is super-fast, and from my experience quite reliable.

Apple 110

Apple Cards Mobile Strategy 110

MyBankTracker

FEBRUARY 23, 2021

Mobile-focused banks or financial services companies are changing the traditional banking model. This Chime Spending Account review offers a closer look at the features, fees, and overall user experience you can expect when you move your money here. Mobile check deposit. Fee-free mobile payments to friends and family.

ATM 52

ATM Cards Mobile Online 52

Perficient

MAY 28, 2020

If you’ve driven a car, used a credit card, submitted a claim, or performed countless other everyday tasks, you’ve likely interacted with Pega. More on How We’re Working with Pega Technology: Cloud-based business solution streamlines user experience and reduces costs. According to our clients , our Pega team is top notch.

Leadership 467

Leadership Groups DC Management 467

PYMNTS

NOVEMBER 13, 2018

Upon arrival, the gate opens after a driver’s license plate is recognized, then payment is later added to that driver’s stored payment card account. All you have to do in the whole user experience is to find parking through voice recognition,” he said. Autonomy Rising. So, what’s next, then? That would be autonomous vehicles.

Course 174

Course Software User Experience Technology 174

PYMNTS

JULY 5, 2017

Traditional providers like credit card companies, digital-only services like PayPal and retail companies, are all investing in digital experiences in different ways, though it remains to be seen what approach customers will fully embrace. Regardless, the ecosystem for creating these solutions is incredibly intricate.

Innovation 121

Innovation Customer Experience Mobile Security 121