PYMNTS

JANUARY 13, 2021

All eyes are on the small business community in the commercial card world as industry players increasingly explore how card products can help Main Street recovery and stay in business. Small Business Card Use On The Rise. Small Business Card Use On The Rise. Amex Under Fed Scrutiny Over SMB Card Practices.

Cards 167

Cards Apple FDIC Samsung 167

PYMNTS

SEPTEMBER 29, 2020

Marqeta , the global card issuing platform, debuted its new Tokenization-as-a-Service (TaaS) product, which allows card issuers to access its tokenization technology, the Oakland, California-based company announced on Tuesday (Sept. It is used to instantly provision cards into a mobile wallet.

Cards 151

Cards Oakland Mobile California 151

PYMNTS

JANUARY 28, 2021

A transformation toward contactless payments is underway at the nation’s credit unions as the public shuns cash and even physical cards to lower infection risks with COVID-19. CUs that can push the digital envelope by meeting member demands for more variety in payment technologies are sure to see advantages in 2021 — and beyond.

Innovation 187

Innovation Millennials Payments Mobile 187

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. This survey highlights the progress the insurance industry is making on its digital transformation journey.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

NOVEMBER 9, 2018

percent of retailers have said they innovate to improve customer loyalty. That, in fact, is one of the main findings in the new Retail Innovation Readiness Index from PYMNTS, powered by FinTech firm AEVI. Things have changed, though, he said — one reason why that innovation finding carries such weight. “I Innovation Divide.

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

JULY 2, 2020

Although CU members want innovation in member loyalty and rewards, most credit unions are not delivering these programs up to the desired standards. Credit union members’ high expectations when it comes to loyalty innovation do not necessarily make or break their banking relationships. Loyalty Innovation Strategies .

Innovation 155

Innovation Branding Tools Innovation Strategies 155

PYMNTS

FEBRUARY 25, 2020

Banks and legacy financial institutions (FIs) might be wise to study what disruptive technologies recently did to the print publishing industry, taxi cabs, network TV, and a host of other businesses that were disintermediated with little to no warning in recent years. Mobile Cards: Make or Break? Follow the Smart(phone) Crowd.

Mobile 153

Mobile Cards social media Survey 153

PYMNTS

OCTOBER 28, 2019

CPI Card Group announced that it has launched Second Wave cards for markets including transit, hospitality, entertainment and more. First launched in September, Second Wave payment cards feature a core made with recovered ocean-bound plastic to reduce first-use plastic while diverting plastic waste from entering the ocean.

Cards 101

Cards Groups Marketing Survey 101

PYMNTS

OCTOBER 10, 2018

Consumers expect to be met with technology wherever they go, and quick-service restaurants (QSRs) are no exception. In fact, 62 percent of customers said innovations would make them more inclined to visit QSRs in the future, according to the latest PYMNTS Restaurant Readiness Index.

Innovation 152

Innovation Customer Experience Data America 152

PYMNTS

MAY 8, 2018

Small businesses (SMBs) prefer not to seek funding to finance their innovative endeavors, according to new research from BMO Wealth Management , which suggests SMBs are missing out on opportunities to drive growth. A survey of more than 1,021 small businesses in the U.S. A survey of more than 1,021 small businesses in the U.S.

Innovation 119

Innovation Survey Tools Management 119

PYMNTS

FEBRUARY 11, 2020

To help diners make the best use of their mobile devices to order meals, quick-service restaurants (QSRs) are tapping into mobile innovations. Technology that lets diners place their orders for pickup or delivery has become more common, and mobile devices are serving more restaurant functions than they have in the past.

Mobile 144

Mobile Innovation Fraud Branding 144

PYMNTS

SEPTEMBER 9, 2019

It’s also the start of another football gambling season — one that involves mobile commerce and digital payments, and companies trying to innovate their way to success in this growing field of transactions. And those payments, at least in general, are following larger consumer trends when it comes to methods and technology.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

OCTOBER 5, 2020

Retailers must protect customers’ card data from hackers who try to snatch payment details, and following best practices to ensure security requires adhering to the regulations established by the PCI SSC, a global payments industry forum. Compliance Complexities.

Cards 207

Cards Data Compliance Payments 207

PYMNTS

JANUARY 29, 2020

Virtual cards have been spreading across the B2B payment space because of their cost-saving benefits for both companies and suppliers. These cards’ account numbers correspond with certain vendors, and have predetermined spending limits, enabling accounts payable (AP) professionals to better manage expenses, control cash flow and fight fraud.

Cards 130

Cards Strategy Fraud Minneapolis 130

PYMNTS

SEPTEMBER 15, 2020

Scotland-based Tesco Bank has announced that it’s the first financial institution (FI) in the United Kingdom to introduce technology that allows its 2.6 million credit card customers to more easily manage and pay their balances. We expect this functionality to be widespread in the market in the coming years.

Cards 140

Cards Payments Regional Survey 140

FICO

APRIL 20, 2023

According to FICO’s latest survey of consumers from 14 countries around the globe, 90% of all consumers have sent a real-time payment, and at least 95% of consumers have used real-time payments in India , Indonesia , the Philippines , and Brazil. Throughout the countries we surveyed, RTP usage shows no signs of slowing.

Survey 52

Survey Payments Fraud Management 52

PYMNTS

OCTOBER 22, 2019

It advises that financial institutions should turn to outsourcing and technology before the economy slows down. Newer FIs are also more likely to offer credit cards and other big revenue products. Mergers and acquisitions will continue, Rajgopal said, and it’s a smart way for banks to lower expenses and innovate with new technology.

Survey 101

Survey Fintech Innovation Report 101

PYMNTS

APRIL 7, 2020

But the numbers tell a tale, and recent stats in the March 2020 Credit Union Innovation Index show the need for CUs to step up their efforts to innovate. As detailed in the report, which surveyed the attitudes and perceptions of more than 3,900 U.S. CUs are increasingly moving investments toward innovation and new technologies.

Innovation 142

Innovation Digital Banking Resources Apple 142

FICO

APRIL 26, 2023

Home Blog FICO Survey: Do Customers Think Banks Are Fair to Scam Victims? According to the 2023 FICO Global Scams Survey , 51% of consumers worldwide believe their friends or family members have been victims of similar scams. More than 10% of these reports involved losses, which totaled A$96 million.

Survey 52

Survey Fraud Management Customer Experience 52

PYMNTS

FEBRUARY 19, 2019

Those who work in and around high tech and innovation are lulled into a narrative about progress being on a march ever forward, rarely slowing, never stopping and certainly never turning around and marching in the wrong direction. . Once one gets outside of the top 25 banks in the U.S., The Soft Middle in Financial Services.

Innovation 160

Innovation Fintech Marketing Study 160

PYMNTS

MARCH 25, 2016

It appears that more and more consumers are getting better connected with loyalty programs by linking their cards to them. “Card-linking has a network effect, and it is accelerating,” stated Silvio Tavares, CardLinx president and CEO, in a press release.

Cards 100

Cards social media Survey Comparison 100

PYMNTS

APRIL 2, 2019

Storing a card on file is an integral part of the shopping experience for many consumers, as eCommerce continues to explode across the retail landscape. Late last month, SentiLink , which uses technology to detect and prevent synthetic fraud, raised $14 million in a Series A round earmarked for a number of initiatives.

Cards 108

Cards Survey Fraud Security 108

PYMNTS

JUNE 13, 2018

It was once the case that innovation — no matter the industry — took time. Thus, when it comes to payments, the name of the game is innovation on the fly. Innovation in real time, you might say, is key in bringing new technologies and new methods to markets. Judicious planning. Trial and error. How to scale with speed?

Innovation 134

Innovation System Payments Cards 134

PYMNTS

SEPTEMBER 9, 2020

9) news release, Mastercard said a recent survey revealed 80 percent of central banks are engaged in some form of CBDCs, while 40 percent have moved from research to experimenting with concept and design, according to by the Bank for International Settlements. In a Wednesday (Sept. In a Wednesday (Sept.

cryptocurrency 330

cryptocurrency Regional Survey blockchain 330

PYMNTS

NOVEMBER 5, 2019

And it might not go so far in payments and commerce in the coming decade, at least going by the results of a new Mastercard collaboration with Harvard Business Review Analytics on what really works when it comes to innovation, companies and executives. 2020 Innovation Sparks. The report, released Tuesday (Nov.

Innovation 102

Innovation Report social media Data 102

PYMNTS

DECEMBER 3, 2019

They are trading the experience of sitting down in a booth or at a table for the convenience of having their meals arrive at their doors with mobile technology that provides access to a variety of menu items with a few taps in the digital age. The current value of the eGift card market is $31.8

Innovation 130

Innovation Mobile Fraud Cards 130

PYMNTS

NOVEMBER 8, 2019

Innovations — some more fantastical than others — keep emerging, though. The machine offers those who answer yes the option of remembering a previous order either by facial scan or by personally identifiable information (PII) like a phone number or credit card used to place the previous order. Vein recognition? Voice patterns?

Innovation 120

Innovation Fraud Security Data 120

PYMNTS

APRIL 25, 2018

The latest Restaurant Readiness Index survey shows QSRs should be focusing on digital services to boost the customer experience — and with it, sales. Each restaurant is then graded from 0 to 100, representing no innovation at all to most innovative. So what makes an innovative restaurant?

Study 111

Study Innovation Survey Mobile 111

PYMNTS

OCTOBER 30, 2018

Twenty percent of companies surveyed by PYMNTS said they dislike using checks for B2B payments because of fraud concerns, while another 18 percent said checks are too expensive. Yet, almost half of the businesses surveyed use checks to send or receive payments on a daily basis. Change is overdue, and most businesses know that.

Data 176

Data Payments Survey Innovation 176

FICO

FEBRUARY 16, 2022

FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management. . Survey Findings: Digital Dominates, But Customer Experience Remains Important. You can read the press release issued today for further insights on our Fraud survey. .

Survey 52

Survey Fraud US Customer Experience 52

PYMNTS

JULY 22, 2019

Much of the excitement surrounding automated retail — aka cashierless retail — has been driven by Amazon Go, but the enthusiasm for “just-walk-out” technology has been tempered by the stores’ limited locations. French retail giant Carrefour SA has also been testing camera and image-recognition technology in grocery stores.

Innovation 125

Innovation San Francisco Retail Study 125

FICO

FEBRUARY 16, 2022

FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management. . Survey Findings: Digital Dominates, But Customer Experience Remains Important. You can read the press release issued today for further insights on our Fraud survey. .

Survey 52

Survey Fraud US Customer Experience 52

PYMNTS

JUNE 23, 2020

Braun faces charges of accounting fraud and market manipulation designed to artificially inflate the financial technology company’s balance sheet to make it look more appealing to investors and customers. Verizon Debuts Visa Credit Card With Rewards. NEW DATA: How Credit Unions Are Innovating To Help Micro Businesses.

Payments 159

Payments Survey Innovation Fraud 159

PYMNTS

AUGUST 13, 2019

Even so, the trade group said that “with fewer families surveyed saying they have children in grades K-12, spending is expected to total $26.2 College is also a notable location for the rise of other retail innovation — including technology that is changing the quick-service restaurant (QSR) word, mobile order-ahead.

Retail 127

Retail Innovation Course Trends 127

PYMNTS

DECEMBER 31, 2019

Might the coming year be marked by innovation at the point of sale (POS)? The PYMNTS 2019 end-of-year survey of 30 executives asked for payment-related predictions that could (theoretically) be placed in a time capsule to be unearthed 12 months hence. That shift will be driven, in part, by more card issuance from banks, said Garg.

eBook 170

eBook Millennials Cards Survey 170

PYMNTS

JULY 14, 2020

The service, built with the technology American Express acquired with its purchase of acompay in 2019, will aim to help businesses process supplier payments in a more efficient, modern digital way, working seamlessly with the systems they already have in place, according to the release.

Payments 254

Payments System Survey Cards 254

PYMNTS

SEPTEMBER 5, 2017

Top credit card companies are taking an early opportunity to ensure their corporate cards work with new smartwatches. The move is a sign of support for contactless and mobile payments for corporate use; with the Fitbit and Vioactive watches, users can integrate their commercial cards for use within apps on the smartwatches.

Cards 125

Cards Mobile America Survey 125