BMO advances digital strategy in Q1
BankInovation
FEBRUARY 28, 2023
BMO Financial Group continued to enhance its digital strategy in the first quarter of 2023 via new digital card options, investment in AI capabilities and other automated solutions.
Retailers Rethink Store Concepts, Digital Strategies Amid New Realities
PYMNTS
AUGUST 10, 2018
Traditional retail locations, ranging from fashion and home furnishings to hardware and department stores, have been forced to make significant changes in the face of heightened competition from eCommerce giants like Amazon and omnichannel powerhouses, like Walmart and its online unit, Jet.com.
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Retail Pulse: Zola Opens NYC Store; Kleinfeld Shop ‘Pops Up’ In NJ
PYMNTS
JANUARY 4, 2019
Digitally native retailers are opening stores to bring their virtual experiences into the real world, and Zola is one of the latest merchants to test out the brick-and-mortar waters. The wedding retailer opened a store in New York City’s Flatiron District that is billed as a “one-stop-shop for wedding planning.”.
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Retail Pulse: Chipotle Mexican Grill Unveils Alexa Skill; Kroger Goes Back To Basics
PYMNTS
NOVEMBER 22, 2019
Retailers are tapping into voice technology to help consumers order their favorite products such as restaurant takeout as they expand their artificial intelligence (AI) strategies. From 7-Eleven to Chipotle Mexican Grill, retailers are expanding their digital ordering strategy with the help of voice assistant technology.
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Walmart’s Nimble Footed Sizzle, Digital Watches And Wall Street’s Watch Big Retail Fizzle
PYMNTS
NOVEMBER 24, 2017
In the retail world, one pachyderm has been learning to dance in all manner of ways, displaying the chops to tango, watusi and foxtrot as situations demand. The bottom line can tell a lot about margins and strategy — namely, whether they’re working. Small, but smart : Dollar Tree shows smaller can be better in retail.
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Fraudsters And The Retail Identity Crisis
PYMNTS
NOVEMBER 1, 2017
billion Mastercard and Maestro-branded cards worldwide. He also noted the firm’s recent push to forge partnerships, particularly with PayPal , which has seen the implementation of Masterpass through Braintree to “broaden our digital acceptance footprint.” directly to their debit cards. Earnings per share came in at $1.34
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Gojek Debuts POS System For Indonesian Merchants That Accepts Cashless Payments
PYMNTS
DECEMBER 15, 2020
GoBiz Plus works to help merchants accept cashless payment methods for offline transaction and embrace new digital strategies. The cashless payment modes accepted include debit and credit cards, the standard Indonesian QR code system, and digital wallets like GoPay and LinkAja.
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Helping FI’s Develop Their ‘FinTech Sense’
PYMNTS
JANUARY 28, 2020
Everyone knows that digital and mobile services are key to success in the 2020s — not only in terms of more revenue, but also larger transformations. But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy. The age of personalized service is upon us.
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Preparing Merchants For The Coming Mobile Wallet Boost
PYMNTS
MAY 27, 2020
We’re still navigating the pandemic — which means doing what we used to do offline, increasingly, through digital means. As PYMNTS found in a recent consumer study, 40 percent of individuals are doing more of their daily retail and transactions online, partly because, well, there’s no other way to do it. As Good noted, four in 10 U.S.
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Germany’s Central Bank Says Tech Presents Hurdles, Opportunities
PYMNTS
MAY 21, 2019
“Digitalization is the biggest challenge for supervision since the financial crisis,” said Wuermeling, who is also a member of the European Central Bank ’s supervisory board. “It It remains unclear which digital strategies will remain in the long term, therefore digitalization has to be seen as a moving target.
USA Technologies Partnership Extend Micromarket Foothold
PYMNTS
MAY 25, 2017
USA Technologies (USAT), a payment technology provider of cashless and mobile transactions in self-serve retail , announced Wednesday (May 24) a strategic agreement with Five Star Food Service, a full-service vending, micromarkets, office refreshment services and corporate dining company, to expand their partnership.
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How Ghost Kitchens Are Altering The QSR Landscape
PYMNTS
JANUARY 21, 2020
These are just some of the ways companies are tapping into the latest restaurant innovations with the help of technologies such as artificial intelligence (AI) and automated retail: Among diners, 71 percent would be open to QSRs incorporating AI. The new law would require most retail outlets to accept physical currency.
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134 Taco Bell: Kiosks, The Ticket To QSR Order Customization
PYMNTS
JANUARY 7, 2019
After diners make those kind of decisions, they can use the kiosks to pay with their credit cards or the restaurant’s gift cards. The kiosks are part of Taco Bell’s digital strategy , which is dubbed “All Access” and is geared toward letting diners interact with the company in whatever manner they’d like.
FinTechs Prove Their Value During Pandemic
PYMNTS
NOVEMBER 30, 2020
Whether it be a personal loan or accounts receivable from credit cards, to get your money faster and control of your destiny means a ton,” he said. He uses 1990s Walmart as an example of a dominant global incumbent that went about its business while a startup from Seattle called Amazon exploded into the online retailing scene.
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Why Restaurants Are All In On Kiosks, AI Tech
PYMNTS
MARCH 27, 2019
To present brands that allow them to stand out from retail competitors, merchants in the hospitality space are turning to innovations. According to the PYMNTS Retail Innovation Readiness Index , nearly eight in 10 accommodation and food services merchants — or 77.4 percent — cite innovation as key for keeping them in the hunt.
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CellPoint Mobile Rebrands As CellPoint Digital To Power Travel Payments
PYMNTS
SEPTEMBER 3, 2019
Now, after several years of sustained growth, we can see the next step-change for travel companies is an integrated digital strategy based on real-time data and a seamless flow between mobile, web, live chat and app,” said Kristian Gjerding, co-founder and CEO of CellPoint Mobile and now CEO of CellPoint Digital.
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Ahold Delhaize: Why Grocery Innovation Is About Capturing Share Of Stomach
PYMNTS
MARCH 6, 2020
Even a decade ago it was obvious that the rise of mobile and the expansion of eCommerce was going to have a transformative effect on retail. I think we’re co-shaping it,” Siddiqi said of the future of grocery retail, “and how it is evolving.
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How financial services can build trust in the digital age
Bobsguide
SEPTEMBER 5, 2022
So how can financial services operators build trust in this digital age? Italian retail bank, Banca Carige, for example, has ‘digital branches’ that allow customers to conduct basic banking activities independently through remote workstations. The way forward.
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The Evolution Of eBay’s Global Payments Strategy
PYMNTS
JUNE 22, 2020
Credit and debit card penetration in markets like Mexico is still low compared to the U.S. For example, so many of Mexico’s consumers who might be interested in purchasing their products may not have credit or debit cards to pay for their purchases.
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Payment Security: Aligning To A Broader “Digital Business Transformation” Agenda
PYMNTS
AUGUST 1, 2016
These intelligent solutions not only let you build a secure e-commerce strategy centered on customer value, but also a broader digital business transformation plan focused on competitive advantage. Discover: – What technology, applications, and digital all have in common when it comes to the new e-commerce strategy.
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Integrated Digital Loyalty Is Dining Table Stakes For 2021
PYMNTS
DECEMBER 24, 2020
With credit card token data, we can compare the same consumers pre- and post-joining their loyalty programs, and every time, this analysis shows that we increase guest purchasing behavior by as much as 29 percent.”. That’s about optionality in its many forms, from menu item to payment method.
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Data Dive, Summer Heat Edition: Venmo Speeds Up, Amex Branches Out And Walmart Takes A Pass
PYMNTS
JUNE 26, 2017
PayPal lived up to a promise it made about a year ago when it was announcing new partnerships with the card networks and brought instant payments to Venmo; Amex is eying an insurance play; and Walmart and Amazon it seems both had their hearts set on having a Whole Foods to call their own. But as for the lazy, well not so much.
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AI and the rise of digital humans in financial services
Insights on Business
MARCH 6, 2019
Gartner credits this to the “maturation” of AI capabilities and how rapidly AI has become an “integral part” of digital strategies. [2] Digitally reinventing themselves, financial services firms are leveraging AI to achieve superior customer experiences, create new revenue streams and lower costs.
Alphabet’s New CEO, Millennial Black Friday Spending And Digital Drivers’ Licenses Top This Week’s News
PYMNTS
DECEMBER 6, 2019
Monzo , London’s digital unicorn, has appointed TS Anil to head U.S. The executive has more than 25 years of experience in payments, credit cards and banking, working globally across Europe, Africa and the Middle East as well as the Americas and Asia Pacific. operations. Google CEO Sundar Pichai Takes the Reins at Alphabet.
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Goldman And BofA Earnings: A Tale Of Two Banks (And Digital Strategies)
PYMNTS
JANUARY 18, 2021
For Bank of America , we’re likely to see some discussion on macro trends, on consumer and commercial spending, on cards and branch count. For Goldman , of course, the push downstream, toward retail, consumer banking continues apace. With a bit more granularity, card spending is rebounding. Bank Of America’s Take . million.
Post And Parcel Missing Out On Digitization, Says Accenture
PYMNTS
APRIL 18, 2017
Interestingly, the post and parcel sector is better than other industries — including energy, consumer goods and services, and insurance — when it comes to its digital performance. But compared to high-tech, communications, banking, utilities and retail, post and parcel falls flat.
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Digital banking is ready to take off in Latin America
Celent Banking
APRIL 25, 2016
In Latin America the major milestones in Digital development we had seen were Nubank (Brazil – Market Cap $500M) and Bankaool (Mexico – ~$142M in assets), until March of 2016 when Banco Original (~$1,67Bn in assets) launched in Brazil.
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QSRs Battle For US Sales With Online Delivery And Payments
PYMNTS
FEBRUARY 23, 2018
The ubiquity of mobile and credit card payments is enabling us to begin an exploration of cashless stores in the U.S,” Starbucks CEO Kevin Johnson said during a recent earnings report. “By The Starbucks loyalty program also grew by 11 percent in 2017 and now represents 14.2 million active members. Market Differentiation.
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Why QSRs Are Growing Digital Investments With Mobile, Partnerships
PYMNTS
DECEMBER 18, 2019
KFC , for its part, will look into new drive-thru technologies such as menu boards that are powered by artificial intelligence (AI) in its digital strategy for next year. The share of KFC orders made via drive-thru lanes is 65 percent. The restaurant chain also recently announced the addition of on-the-go mobile guest ordering.
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131 How QSRs Are Going Digital To Counter COVID-Related Sales Declines
PYMNTS
AUGUST 6, 2020
Instead, customers can use cash, cards or mobile wallets and still earn rewards points. As such unknowns proliferate, the winning digital strategy seems to involve casting a wider net – and making it easier for consumers to easily (and remotely) access QSRs whenever they choose instead of at traditional peak hours.
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Innovation All the Time
Independent Banker
NOVEMBER 25, 2015
Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. Retail offices: 85. But then again, Rockland Trust Co. is not typical. Alex Jimenez. Rockland Trust Co.
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Payments Rails, Laying New Tracks
PYMNTS
APRIL 14, 2017
Mastercard’s Malhotra said that as the card networks work, “we actually make these payments process within the blink of an eye.” The big question: Can the existing payment rails support the innovation that is needed? Innovation that rides on top of the rails can come from originators and receivers and software companies as well, said Estep.
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Top News In Payments: ECB Has Mulled Public Digital Currency; Grab Debuts Numberless Card In Batches
PYMNTS
DECEMBER 5, 2019
Also, Grab is introducing Asia’s first numberless card in batches. And Uber CEO Dara Khosrowshahi said the ride-hailing firm could potentially offer courier services for retail companies in the future. Grab Launches GrabPay Card. Uber Eyes Retail Delivery. ECB Has Considered Crypto to Cut Global Payment Costs.
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Mobile in the time of digital
Celent Banking
FEBRUARY 4, 2016
The bank has been going strong with its digital strategy for years, even closing branches and reducing overhead to drive adoption. Bank of America recently added features like touch ID, debit card toggling, two-way fraud alerts, and more to its app, and has been outspoken about the desire to personalize the digital experience.
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100 PDFs Are No Good — How, And Why, Governments Are Going Digital
PYMNTS
AUGUST 8, 2018
“In the second decade of the 21 st century, an alarming amount of critical state government business depends on IT systems that date back to the age of punch cards and green screens,” read the report associated with those survey results. Digital Strategies. Among the remedies? Like the U.K. — That trend may or may not hold.
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32 Corporate Innovation Labs In Retail
CB Insights
JANUARY 6, 2019
The impending “death of retail” has been projected for decades. But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Get the 54-page retail report.
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77 Major Core Vendors Are Failing Regional Banks
Gonzobanker
NOVEMBER 26, 2018
In recent years, technology and digital strategy have become integral parts of the bank shareholder value discussion, yet for the 90 or so banks in the $10 billion to $50 billion asset size range, core providers remain ill-equipped to assist regional banks in enabling the execution of their technology strategies.
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Partners Against Crime: Visa Leads Effort To Fight Fraud With New Dynamic CVV Codes
PYMNTS
NOVEMBER 17, 2020
The rising trend of digitization in commerce and the increased occurrence of card-not-present fraud were not created by the COVID-19 pandemic. What has changed, Steinman said, is the reality of the pandemic and the radical digital life shifts it has engendered.
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316 Verifone And Bridging Brick-And-Mortar’s Digital Divide
PYMNTS
JANUARY 24, 2017
Department stores, specialty retailers, grocery stores, hotels, quick-service restaurants and convenience stores — if they take payments for goods or services, then Verifone wants to make it possible to design that payment into a full digital strategy. It can get almost overwhelming,” Robson noted. So how do they do it?
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Airbnb’s IPO, Amazon Pharmacy, Mobile Banking Top This Week’s News
PYMNTS
NOVEMBER 20, 2020
Retailers around the country are reinstating measures to limit shopping crowds and prevent product shortages, all intended to counter the spread of COVID-19. Visa and Keyno have pioneered a new effort to serve dynamically generated security codes to fight card-not-present fraud, called dCVV2. The Weekender is here to catch you up.
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Are You Catering For The ‘Unhappy Path’ In Digital Journeys?
FICO
JUNE 16, 2021
Templating: Organizations can begin by identifying certain key dimensions in a template, say price, fee, card benefits, payment terms, hardship terms in their outcome-based decision framework, which can be personalized for each consumer based on their profile. That’s where the break in the happy path happens. by Aashish Sharma.
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The 2014 GonzoBanker Awards
Gonzobanker
DECEMBER 22, 2014
A keen industry mind who banks the highest tweets-per-minute ratio of anyone out there, Bradley departed his VP digital strategy position at California’s $3B Mechanics Bank to be North American head of innovation for $77B and Top 20 worldwide bank Santander. Retailer of the Year that Caused the Most Project Heartache in Bank I.T.
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How to Unlock the Power of Hyper-Personalization
FICO
MARCH 28, 2023
A link to apply for an Amazon Visa card. Nearly 60 percent of retail bank customers expect their bank to help them improve their financial health, according to a recent JD Power survey. Your ‘Digital Teams’ have become the productivity backbone of your digital strategy. Lower-priced ‘used’ options. Consider this.
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52 4 winners and losers from the American Banker Digital Banking 2018 Conference
Gonzobanker
JUNE 11, 2018
But what’s concerning me more than the gulf between big banks’ and community/regional banks’ digital adoption is the growing disconnect between bank strategy and digital strategy in community and regional banks. Is voice banking even a blip on your digital roadmap? And yes, you can humanize digital banking.
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