Chris Skinner

JULY 3, 2017

People are increasingly using banking apps to access a broader range of services such as savings, credit cards and mortgage/investments accounts, rising by 30%. million customer-to-bank contacts made using web chat in 2016 – 510 every hour. Video chats are also growing in popularity, up 92% during 2016. There were 4.4

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Mobile Cards Video Management 286

Bobsguide

SEPTEMBER 5, 2022

So how can financial services operators build trust in this digital age? One approach is to ensure technology is being utilised to automate simple tasks, allowing bank staff to take on new more complex responsibilities. In turning remodelling its bank branches, Banca Carige has achieved just that. Customers at the core.

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Video Digital Strategies Digital Banking Security 97

Bobsguide

JUNE 3, 2022

The new Banca Carige smart branches operate in parallel with the traditional network and utilise greater automation and innovative digital banking capabilities enabled by Auriga’s #NextGenBranch solutions. It also enables Banca Carige to optimize highly skilled personnel and deploy staff to more valuable activities.

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Video Customer Experience Operations Digital Banking 78

Gonzobanker

AUGUST 17, 2022

Then, bad grades came in right as summer party season kicked off, mom and dad took away the car and credit card, and the Venmo transfers came to a screeching halt. Digital Engagement Had Great Attendance and Extracurriculars. First, there was the drama leading up to the breakup with the rich hottie.

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Fintech Lending Software Compliance 182

PYMNTS

FEBRUARY 28, 2020

In the February Digital-First Banking Tracker , PYMNTS explores the latest in the world of digital-first banking, including shifting customer opinions on the value of instant banking services, initiatives to help hearing-impaired customers, and the challenges that keep many banks face when undergoing their own digital pushes.

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ATM Study Analytics Meeting 159

Gonzobanker

APRIL 8, 2020

Pages should have calls to action in shareable content like blogs, videos and webinars that encourage consumer and business engagement, and they should be used across digital marketing mediums like blogs, alerts, calling/texting the contact center and auto-scheduling appointments. Email us for a list.

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Leadership Analytics System Digital Banking 169

PYMNTS

AUGUST 6, 2018

Monzo , the digital bank, announced Monday (Aug. 6) that it is making its bank accounts open to anyone in the U.K. In a blog post , the bank said that it won’t be offering a minimalist version of its accounts, but will be offering the same accounts that people over the age of 18 can open with Monzo.

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Video Digital Banking Apple Google 101

PYMNTS

JULY 30, 2020

They’re concerned about the number of other shoppers within a retail environment. … I think ATMs are starting to play a far more important role, [and] I believe banks are starting to see the value of those ATMs during challenging business times such as COVID-19.”. How can we use ATMs to open accounts and issue cards?”.

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ATM Strategy Examples Branding 296

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. After Retail Delivery had some mushy general sessions a few years ago, this is the second year in a row we have seen some provocative stuff on the main stage.

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Chicago Retail Branch Design Training 97

PYMNTS

APRIL 30, 2018

Digital banks. LendingClub makes unsecured personal loans to consumers, mostly to consolidate and pay off credit card debt and more recently to refinance auto loans. Launched in October of 2016 , Marcus is Goldman’s $2 billion annual hedge on threats to its core commercial banking and trading businesses. Digital Banks.

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Fintech blockchain Lending Digital Banking 183

Banking 2020

JANUARY 15, 2015

The retail banking industry has seen major changes occurring in the industry over the last few years with the adoption of mobile banking, the rise to prominence of the millennial demographic, narrowing margins, stagnant top line revenues, the future of the branch and continued regulatory changes. Digital Banking.

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Retail Trends Millennials Mobile 40

PYMNTS

AUGUST 26, 2016

According to AppleInsider , although some retailers have announced plans for Apple Pay in the past, some still have not supported Apple Pay; Anthropologie and Forever 21 are two examples. Clydesdale Bank, Yorkshire Bank and digital banking service B began supporting Apple Pay for U.K. cardholders a week ago. .:

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Apple social media Retail Strategy 100

PYMNTS

FEBRUARY 24, 2017

Further, insight from Javelin Strategy & Research indicates that over half of all mobile banking users across demographics have expressed interest in using voice commands as part of their digital banking experience. In the latter camp, U.K.

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Mobile Fintech Google User Experience 135

PYMNTS

NOVEMBER 8, 2017

Pundits prophesy a cashless society — and indeed, vast swaths of consumers are migrating to digital and mobile channels for many of their banking needs, as shown by a decline in the number of brick-and-mortar retail bank branches. One such advance has been the ability to transact without swiping a card.

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ATM Strategy Mobile Millennials 126

Insights on Business

FEBRUARY 27, 2019

They needed a digital agility layer to help them scale and meet their future roadmap. They chose the Backbase digital banking platform on the cloud, which provided the required elasticity and cost efficiency. When bank services are tightly integrated with the mobile device, the bank can move to the top of user choices.

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Customer Experience Mobile Millennials Examples 107

Fintech Labs Insights

MAY 24, 2021

I’ve been expecting digital banking disrupters in the SMB space since the beginning of the online banking era (late-1990s). The website ( see screenshot below ) has a modern look and feel and immediately highlights the startup’s USP: Banking designed for freelancers.” Choice Financial is the banking provider.

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Taxes United States FDIC ATM 15

Gonzobanker

DECEMBER 17, 2021

Goes to Larry Mazza and the crew at MVB Bank in West Virginia. Based on a clearly defined strategy, this team has established a dedicated fintech group that offers services ranging from BaaS to sponsoring card issuance and lending, to providing crypto services, to offering niche partnerships to the gaming industry.

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Fintech Strategy Leadership Lending 142

Fintech Labs Insights

MAY 24, 2021

I’ve been expecting digital banking disrupters in the SMB space since the beginning of the online banking era (late-1990s). The website ( see screenshot below ) has a modern look and feel and immediately highlights the startup’s USP: Banking designed for freelancers.” Choice Financial is the banking provider.

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Taxes United States FDIC ATM 15

Independent Banker

OCTOBER 29, 2014

Big-brand megabanks, the Visa and MasterCard networks, and big-box merchants had signed up to become partners with Apple’s universal retail smartphone app that uses Near Field Communication and tokenization technologies. So where do ballyhooed mobile banking and payments developments among the biggest players leave community banks? “By

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Mobile Community Bank Community Technology 105

PYMNTS

APRIL 29, 2020

Vélez recently spoke with PYMNTS to explain the considerations that go into enabling digital banking services as well as how the FI is adjusting to meet new customer needs during the pandemic. Building Trust Between Banks and Consumers Online. Potential customers are often wary of trusting their funds to newer digital banks.

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Digital Banking Cards Trends Online 263

Gonzobanker

OCTOBER 31, 2018

What is P2P and Venmo, and why should customers use debit cards or P2P payments instead of checks? Branch staff also needs to be able to help customers leverage those tools as they migrate to digital payments. What happens when customers use their debit cards? Is it better to use a PIN number or sign for a transaction?

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Training Fraud Management Tools 84

CB Insights

JUNE 3, 2020

These include Toast ( which cut 50% of its staff in early April ), TouchBistro ( which furloughed 20% of its workforce in April ), and Square ( card present volume down 60% in final 2 weeks of Q1’20 ). Most notably, Covid-19 is contributing to an explosion in e-commerce at the expense of physical retail. Banking and Lending.

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Lending Capital Online Marketing 75

William Mills

SEPTEMBER 7, 2016

Stay tuned for our video recap of Finovate Fall Day 2 later today! End of Day 1, check back later today for our video recap of Finovate Fall 2016! With CRMnext, replacing a lost card or request a new pin is a one button process. But came here to talk about BankJoy API –Which provides advance banking out of the box.

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Mobile Cards Fraud Data 40

William Mills

MAY 9, 2018

Demo video will be available soon. Samsung SDS provides purpose-built solutions & services for secure mobility, digital identity and authentication, advanced analytics and retail experience in a diverse range of industries including financial services, government, and retail. Good job AI Foundry!

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Security Samsung Strategy San Jose 40

PYMNTS

APRIL 23, 2018

Disintermediating the established intermediaries has become something of an art form in payments and retail these days. Physical retail is being disintermediated by a host of new players using digital technologies and data that further erode their relevance. Take retail. To name but a few. Yes, they do. All of it.

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Retail Maine Lending Software 117

William Mills

SEPTEMBER 9, 2016

Small banks just want a list of those that maybe leaving, which IBM can provide with an export. Larger banks want an API and dig-down. You can look at life events such as marriage, credit card, new job, etc. That will show the likelihood that a customer may take an action such as leaving the bank. William Mills and K.T.

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social media ATM Mobile Customer Experience 40

PYMNTS

JULY 9, 2018

Credit is being unbundled from the traditional line-of-credit, card-based products. The anecdote to the millennial’s so-called hatred of traditional banks hasn’t really taken off as investors envisioned. Even the largest and oldest digital banks have only converted a few million customers. A Bundle by Any Other Name.

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Strategy Millennials Online Branding 105

PYMNTS

NOVEMBER 18, 2019

That said, roughly a third of all consumers in that study said they might consider switching away from their current financial institution to a provider whose core business isn’t banking, as long as the right features and functions were offered. Which is probably not Google Pay. For the global and domestic players outside of the U.S.,

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Google Study Payments Branding 177

Fintech Labs Insights

JULY 22, 2015

Backbase will talk about its Digital Banking Platform and its Open Banking Marketplace. Fueled by a strong, open API strategy, Backbase’s platform gives FI’s the ultimate freedom and flexibility to work with any core and third party vendor, to create a best-of-breed digital banking offering for their clients.

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San Francisco Video Fintech Data 12

Fintech Labs Insights

JULY 16, 2015

D3 Small Business Banking brings omnichannel, data-driven, digital banking solutions for small business customers of financial institutions. Dynamics’ Next Generation Payment Cards crack a 30-year lack of card innovation by embedding a full computer architecture inside a payments card.

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Company Mobile Software Big Data 12

CB Insights

JUNE 17, 2020

Retail: Shopping goes even more online as grocery joins the e-commerce revolution. In fact, about 75% of doctor, urgent care, and ER visits “are either unnecessary or could be handled safely and effectively over the phone or video,” according to the American Medical Association. Remote learning technology. Online courses & content.

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Industry Technology Online Video 101

Fintech Labs Insights

JUNE 11, 2015

Backbase , offers digital banking solutions. Fidor Bank : a German-based financial institution that offers Web 2.0 products and services to its retail and commercial clients. Knox Payments : a cross-platform payments processor that eliminates the need for ACH and credit card forms.

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San Francisco Company Conference Software 12

Fintech Labs Insights

AUGUST 1, 2016

It leverages 45+ years of franchise operations experience to help retail investors finance franchises, helping to bring them to market quicker. Dynamics offers issuers and their cardholders interactive payment cards and an authorization-based, real-time loyalty processing system.

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How To Analytics Millennials Data 12