PYMNTS

JANUARY 14, 2021

Restrictions on in-branch interaction are now causing financial institutions (FIs) to better engage with consumers and offer personalized banking experiences with mobile apps, online chat and contextual video content. One-third are very interested in using it for learning purposes, as well.

Video 224

Video social media Millennials Data 224

Bank Innovation

JUNE 27, 2018

The bank's innovation team, which unveiled its SoftBank Robotics-run robot Pepper yesterday, hopes that this will draw more traffic into the branch, and thus increase business. PREMIUM - If you walk into HSBC's flagship New York branch, the chances that you will be greeted by a robot are pretty high. The innovation team at HSBC […].

Video 207

Video New York Innovation social media 207

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models. Frame your financial literacy content accordingly.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

PYMNTS

SEPTEMBER 23, 2020

Walmart countered with an announcement that it will focus on toys and other gift categories as the retail industry prepares for an early start to the holiday season. The long-postponed Prime Day will reportedly now be held Oct. Report: Overcoming ID Fraud’s Technology Blind Spots. Online Gaming’s Winning Payouts Plan.

Google 187

Google Guidelines Fraud Video 187

PYMNTS

FEBRUARY 3, 2020

They quickly faded into the décor of banks and street corners, becoming a prosaic feature of everyday life. And while some imagined there’d be banks on Mars by 2020, few guessed that dull ATMs would one day reinvent retail banking. Solving the Branch Conundrum. Interactive Teller Machines March On.

ATM 165

ATM Digital Banking Innovation Video 165

PYMNTS

JANUARY 6, 2021

And according to Doug Brown, senior vice president and general manager of digital banking at NCR , simplicity and innovation have turned what could have been a disastrous year into a transformational pivot for the better. Tackling those tougher problems to simplify things — and that’s true in banking, retail and restaurants.”.

Innovation 318

Innovation Data Examples Community Bank 318

PYMNTS

SEPTEMBER 21, 2020

As China prepares to debut digital currency, JD.com Inc., one of the biggest eCommerce businesses in China, has partnered with the central bank to advance the technology. CoinTelegraph.com reported the retailer has entered into a partnership with the Digital Currency Research Institute of the People’s Bank of China (PBoC).

DC 142

DC Video blockchain Technology 142

PYMNTS

JANUARY 19, 2021

There’s a reason that bank apps and websites ask, “was this information helpful?”. That simply won’t fly in the digital-first decade. Findings from PYMNTS Retail Banking Services’ Paradigm Shift speak volumes about the shifts happening in customer preference, and how FIs can capitalize on new information formats.

Study 196

Study social media Millennials Retail 196

Bobsguide

SEPTEMBER 5, 2022

So how can financial services operators build trust in this digital age? One approach is to ensure technology is being utilised to automate simple tasks, allowing bank staff to take on new more complex responsibilities. In turning remodelling its bank branches, Banca Carige has achieved just that. Customers at the core.

Video 97

Video Digital Strategies Digital Banking Security 97

PYMNTS

DECEMBER 7, 2020

Mastercard Reviews Ties With Pornhub Over Alleged Assault Videos. Mastercard is investigating the website Pornhub.com after a withering New York Times column alleged that it hosts videos of children and adults being sexually assaulted. NCR: Bank Disruption on the Horizon; Banking M&A Deals to Follow.

Payments 131

Payments Apple Video New York 131

Bobsguide

JUNE 3, 2022

The new Banca Carige smart branches operate in parallel with the traditional network and utilise greater automation and innovative digital banking capabilities enabled by Auriga’s #NextGenBranch solutions. It also enables Banca Carige to optimize highly skilled personnel and deploy staff to more valuable activities.

Video 78

Video Customer Experience Operations Digital Banking 78

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. To satisfy customers in an increasingly competitive market, banks must identify and optimize on critical opportunities to connect with customers in more personalized, meaningful ways, both in branch and remotely.

Customer Experience 72

Customer Experience Retail San Diego Study 72

Banking 2020

APRIL 28, 2015

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

Celent Banking

SEPTEMBER 12, 2014

In October 2013, Banco Sabadell in Spain became one of the first banks to create a retail app that allowed users to locate the nearest ATM, check account balances, and use video conferencing for technical support. Simply put, these devices are not yet worth the investment by banks.

Google 201

Google Video Strategy ATM 201

Gonzobanker

AUGUST 17, 2022

Digital Engagement Had Great Attendance and Extracurriculars. Digital banking provider Alkami acquired data analysis and marketing campaign management provider Segmint Digital banking and payments provider Bottomline was acquired by Thoma Bravo for $2.6B.

Fintech 184

Fintech Lending Software Compliance 184

Bank Innovation

FEBRUARY 21, 2020

In this episode, editors discuss the following news developments: Implications from LendingClub’s acquisition of Radius Bank; How Ally’s acquisition of the non-prime lender CardWorks boosts the bank’s long-term plans; and The launch of digital banking startup Level […].

Fintech 243

Fintech Digital Banking Customer Experience Innovation Strategies 243

Gonzobanker

APRIL 8, 2020

Pages should have calls to action in shareable content like blogs, videos and webinars that encourage consumer and business engagement, and they should be used across digital marketing mediums like blogs, alerts, calling/texting the contact center and auto-scheduling appointments. Email us for a list.

Leadership 170

Leadership Analytics System Digital Banking 170

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. To satisfy customers in an increasingly competitive market, banks must identify and optimize on critical opportunities to connect with customers in more personalized, meaningful ways, both in branch and remotely.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

MARCH 2, 2020

How important are humans to your retail banking experience? It’s a fair question given that ATMs and mobile banking can now make the whole “teller in a window” thing disappear permanently. It’s one of the themes explored in the February 2020 Digital-First Banking Tracker® , done in collaboration with NCR Corporation.

ATM 191

ATM Millennials Retail Video 191

PYMNTS

FEBRUARY 28, 2020

In the February Digital-First Banking Tracker , PYMNTS explores the latest in the world of digital-first banking, including shifting customer opinions on the value of instant banking services, initiatives to help hearing-impaired customers, and the challenges that keep many banks face when undergoing their own digital pushes.

ATM 159

ATM Study Analytics Meeting 159

Chris Skinner

JULY 3, 2017

People are increasingly using banking apps to access a broader range of services such as savings, credit cards and mortgage/investments accounts, rising by 30%. million customer-to-bank contacts made using web chat in 2016 – 510 every hour. Video chats are also growing in popularity, up 92% during 2016. There were 4.4

Mobile 286

Mobile Cards Video Management 286

Bobsguide

JUNE 3, 2022

Auriga is helping banks to deal with these banking industry challenges and develop stronger mobile propositions, alongside better digital and omni-channel engagement. King also makes the case that in addition to the push for #nextgenbranches, there is a shift in consumer banking behaviour.

Video 78

Video Training Customer Experience Mobile 78

PYMNTS

AUGUST 6, 2018

Monzo , the digital bank, announced Monday (Aug. 6) that it is making its bank accounts open to anyone in the U.K. In a blog post , the bank said that it won’t be offering a minimalist version of its accounts, but will be offering the same accounts that people over the age of 18 can open with Monzo.

Video 101

Video Digital Banking Apple Google 101

PYMNTS

DECEMBER 3, 2020

When you look at retail banking, there have been a couple of newcomers in the market in recent years who come in with shiny, new apps," he said. "So So far, corporate banking users are always left out in the cold.". The Drive To Upgrade.

User Experience 264

User Experience Fintech Innovation Technology 264

Bank Innovation

DECEMBER 7, 2018

JPMorgan Chase released a new online ad for its digital bank Finn on Wednesday. Finn is a digital bank account offered by JPMorgan as part of a strategy to attract new customers without the expense of supporting branches […].

Online 150

Online Digital Banking Strategy social media 150

PYMNTS

JUNE 8, 2020

BBVA Switzerland , meanwhile, is leaning on video technologies to help enable safer and more seamless onboarding via digital means for new customers. The bank is utilizing what is known as a “zero contact” method for KYC checks of potential new users where it verifies individuals’ identities via video calls.

Mobile 157

Mobile Video Tools Security 157

Banking 2020

JANUARY 15, 2015

The retail banking industry has seen major changes occurring in the industry over the last few years with the adoption of mobile banking, the rise to prominence of the millennial demographic, narrowing margins, stagnant top line revenues, the future of the branch and continued regulatory changes. Digital Banking.

Retail 40

Retail Trends Millennials Mobile 40

PYMNTS

JULY 30, 2020

They’re concerned about the number of other shoppers within a retail environment. … I think ATMs are starting to play a far more important role, [and] I believe banks are starting to see the value of those ATMs during challenging business times such as COVID-19.”. They’re concerned about human contact. How many transactions?

ATM 296

ATM Strategy Examples Branding 296

PYMNTS

JULY 30, 2019

In July, midwest-based Cobalt Credit Union introduced video banking services and the ability to transact and open a new account remotely. Thynk Digital and The Financial Brand recently conducted a survey that found 70 percent of bank and credit union executives think their FI could not survive without physical branches.

Innovation 115

Innovation Fraud Mobile Video 115

PYMNTS

APRIL 30, 2018

Digital banks. In an interview in 2013 , Founder and then-CEO Renaud Laplanche boasted that incumbent banks like Chase were “like Blockbuster Video” in a world in which tech and new lending models like LendingClub’s would bury them. Digital Banks. Blockchain. Marketplace lending. Blockchain.

Fintech 183

Fintech blockchain Lending Digital Banking 183

PYMNTS

AUGUST 26, 2016

According to AppleInsider , although some retailers have announced plans for Apple Pay in the past, some still have not supported Apple Pay; Anthropologie and Forever 21 are two examples. Clydesdale Bank, Yorkshire Bank and digital banking service B began supporting Apple Pay for U.K. cardholders a week ago. .:

Apple 100

Apple social media Retail Strategy 100

Celent Banking

DECEMBER 15, 2015

Rather than copying other financial institutions, mBank sought to deliver a best-in-class digital experience inspired from the world’s best retailers. Video banking inspired by Skype and Google Hangouts. Retailers across most all segments get this too. For example: • Its Virtual Store inspired by Zappos.

Branding 100

Branding Retail social media Video 100

Chris Skinner

MARCH 28, 2017

That may be scary for some as we see bank branches disappearing off the high street to be replaced by our mobile apps, but it’s a clear trend that is unstoppable. The good news is that it opens up the way for new retail space. What is really happening here is the dominant shift to digital. But that’s not happening either.

Trends 150

Trends Video Online Retail 150

PYMNTS

APRIL 11, 2019

After the June 2007 announcement of Apple’s first-ever iPhone and the ensuing buzz around iOS apps, financial institutions (FIs) began developing offerings to ease digital banking. Twelve years later, however, mobile banking has become ubiquitous across much of the global financial ecosystem.

Mobile 123

Mobile ATM Innovation Strategy 123

PYMNTS

FEBRUARY 24, 2017

Further, insight from Javelin Strategy & Research indicates that over half of all mobile banking users across demographics have expressed interest in using voice commands as part of their digital banking experience. In the latter camp, U.K.

Mobile 135

Mobile Fintech Google User Experience 135

PYMNTS

MAY 28, 2020

Business Banking, Too. Beyond the shifts in retail banking, FIs are still navigating changes in their relationships with corporate clients, particularly small- to medium-sized businesses (SMBs). The employee gets a receipt validating the amount and the deposit that’s been made,” said Powley.

ATM 174

ATM Examples Digital Strategies Operations 174

PYMNTS

DECEMBER 9, 2020

As it stands today, the bank’s unique asset is that they are on both sides of closing the loop. The bank has the retail customer and the business customer.”. Lukies said that banks can learn how to function as a conduit between businesses and customers. And from that trust comes a powerful position in the market. “As

Innovation 306

Innovation Fintech Payments Regulation 306