PYMNTS

DECEMBER 23, 2016

This holiday season, studies say consumers are holding retailers to a higher standard than in past years. They want a seamless and enhanced shopping experience, and they also want those gifts sent fast (and perhaps they’re willing to pay for it ). And they weren’t stellar.

Retail 100

Retail Mobile Branding Customer Experience 100

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms.

Retail 123

Retail Online Customer Experience Trends 123

PYMNTS

DECEMBER 31, 2019

The PYMNTS 2019 end-of-year survey of 30 executives asked for payment-related predictions that could (theoretically) be placed in a time capsule to be unearthed 12 months hence. shoppers “finally [beginning] to embrace mobile payments and contactless cards to pay in-store.”. The end of one decade, the beginning of another.

eBook 170

eBook Millennials Cards Survey 170

PYMNTS

DECEMBER 20, 2016

Unattended retail will be a $275 billion-a-year industry in three years. To gain some insight into the unattended space, TNS surveyed consumers across the U.S., and Australia to better understand the consumer experience of interacting with unattended terminals. Which all comes down to … Data Point Number Three: 66 percent.

Security 100

Security Retail Payments Data 100

PYMNTS

MARCH 8, 2019

Mobile point-of-sale (mPOS) adoption is becoming increasingly high on retailers’ to-do lists. Both well-known and emerging brands are turning to mPOS solutions with the goal of delivering seamless, convenient customer experiences. Inside Reebok’s mPOS Approach.

Samsung 142

Samsung Survey Atlanta Mobile 142

PYMNTS

JUNE 19, 2018

Fifty-five percent of surveyed consumers in Q4 of 2017 said the most important reason they prefer their merchant was a third-party aggregator app. Twenty-six percent of surveyed consumers in Q4 of 2017 said the most important reason they prefer their merchant was delivery. Debit Cards. Gift Cards.

Survey 115

Survey Cards Study Innovation 115

Accenture

OCTOBER 14, 2019

Digital credit for consumers is an underpenetrated and underestimated opportunity for banks and retailers alike. In most European countries, for example, unsecured card lending is less than 18 percent of total unsecured consumer lending. 1 Accenture analysis of outstanding loan data from World Bank, Euromonitor 2019. 2 RatePAY.

Payments 150

Payments Lending Examples Innovation 150

PYMNTS

NOVEMBER 2, 2020

In years to come, it’ll be hard to find anything as studied and surveyed as COVID-19’s effects on commerce. Payments and banking products were pushed to the head of the digital-first line thanks to the pandemic, leading to the acceleration of contactless and card-not-present commerce.

Study 205

Study Cards Payments Innovation 205

PYMNTS

FEBRUARY 3, 2020

And while some imagined there’d be banks on Mars by 2020, few guessed that dull ATMs would one day reinvent retail banking. For legacy financial institutions (FIs) that hold leases on brick-and-mortar locations, supercharged ATMs solve some problems, namely, how to retain customers and stay relevant. Solving the Branch Conundrum.

ATM 165

ATM Digital Banking Innovation Video 165

FICO

NOVEMBER 16, 2022

Our recent global survey reveals the investment priorities and functionality requirements for enterprise-level fraud solution buyers. In August 2022, we commissioned a survey of 156 global executives and managers from retail banks and retail financial institutions. FICO Admin. Tue, 07/02/2019 - 02:45. by Andrew Manuel.

Fraud 52

Fraud Data Survey Regional 52

Abrigo

MAY 8, 2024

Yet 30% of financial services leaders ban the use of generative AI tools within their companies, according to a recent survey by American Banker publisher Arizent. They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience.

Examples 221

Examples Fraud Resources Risk Management 221

PYMNTS

NOVEMBER 29, 2018

Consumer Payments Experience: A Blueprint for Creating Positive Behaviors,” asked 2,425 customers about their bill-paying experiences. The survey showed that 60 percent of those questioned were anxious about their bills, 46 percent regularly paid late and 39 percent had to call someone about their accounts.

Report 122

Report Survey Tools Customer Experience 122

PYMNTS

FEBRUARY 20, 2017

We have made good progress, including rolling out our new Retail Banking incentive compensation program in January, but we have more work ahead as we remain focused on strengthening our relationships with existing customers and building new ones with potential customers,” Mack continued. percent, an increase compared to 76.4

Community Bank 100

Community Bank Trends Customer Experience Survey 100

PYMNTS

DECEMBER 1, 2016

“At the highest level, Verint’s mission is to help our customers optimize customer engagement using actionable intelligence,” said Ben Smith, senior vice president and general manager of customer experience solutions at Verint. “We Verint is a publicly traded company that generates over $1 billion in revenue.

Customer Experience 100

Customer Experience Retail Analytics Mobile 100

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Virtual card issuance. Business lending and corporate cards. Fraud prevention tools. Supporting merchant partner growth. Growing the internet economy.

Online 98

Online Company Retail Payments 98

PYMNTS

MAY 10, 2018

Mobile payment capabilities are on the forefront of retail executives and tech staff. In a survey by Zynstra , some 65 percent of retailers said they pegged mobile payments as their top priority for in-store technology, Chain Store Age reported. Card Payment Acceptance. Global Wireless POS Market Growth. Mobile Wallets.

America 114

America Regional Mobile Cards 114

NCR

MAY 17, 2017

Offering a seamless customer experience across channels is becoming more important in the retail banking industry. As a result, many banks are placing an emphasis on omni-channel service delivery – providing a seamless, unified customer experience across all channels, from the ATM to mobile and beyond.

Marketing 73

Marketing Customer Experience ATM Branding 73

PYMNTS

APRIL 30, 2020

This means it is critical that online merchants quickly learn which payment methods are most wanted in each country and identify the markets most receptive to more international purchasing tools like global credit cards. Cards can be critical to serving the U.K. and Scandinavia. Such payments are not as popular elsewhere, however.

Payments 131

Payments Cards Resources Online 131

FICO

APRIL 16, 2019

Of specific concern are transactions completed when neither the card nor the cardholder is physically present (card-not-present or CNP fraud), as well as cards taken out by criminals under false identities (application fraud). Over 50 percent of global online retail sales in 2018 originated from the region.

Fraud 40

Fraud Survey Regional Cards 40

Gonzobanker

FEBRUARY 19, 2020

Fintechs can provide better design capabilities, improved customer experience, research states. Among eight areas in which surveyed institutions plan to partner with fintechs, both banks and credit unions ranked new products and payments highest. These numbers represent an increase from 49% and 60%, respectively, in 2019.

Strategy 123

Strategy Fintech Study Customer Experience 123

PYMNTS

DECEMBER 21, 2016

According to a report on restaurant technology usage from Technomic, 79 percent of restaurant customers surveyed agree that technology improves their experience at an eatery. Unattended retail technology, or order-at-the-table systems, has become an increasingly popular form of modern technology at restaurants.

social media 100

social media Survey Retail Technology 100

Gonzobanker

JUNE 25, 2021

As providers like Amazon, Netflix, and Instacart showed consumers that they could easily conduct business from the comfort of their living rooms, it fell on financial institutions to step up their game and deliver virtual services that are consistently quick, simple, and personalized to customer preferences. Customer Experience.

Customer Experience 105

Customer Experience Fraud Policies Training 105

FICO

APRIL 8, 2021

As it turns out, money isn’t the only thing that can be muled — merchandise bought with stolen credit card information can be “laundered” through unsuspecting victims, too. with stolen credit card accounts, fraud rings avoid having to list their own addresses in Russia, Nigeria, Malaysia or other fraud hot zones as a delivery destination.

Video 72

Video Fraud Florida Cards 72

Celent Banking

AUGUST 13, 2015

Zil wrote almost a year ago about his experience using a foreign card in the US. I’m just back from an extended stay in the US, and was really struck by how inconsistent the experience is for a consumer. Check in at a hotel – swipe the card, pre-authorising a charge of $150 a day, no signature, no receipt.

Cards 100

Cards US Customer Experience Survey 100

PYMNTS

APRIL 16, 2020

Long before anyone had ever heard of the coronavirus or social distancing, eCommerce was slowly and steadily making progress and eating into the physical retail share of the shopping landscape. It takes that long to get feedback from consumers on credit card fraud. The Three Pillars Of Navigating The SCA Switch.

Meeting 170

Meeting Fraud Analysis Data 170

PYMNTS

APRIL 25, 2018

Quick Serve Restaurants have mastered making food and drinks, but they are nowhere close to mastering how customers want to be served these days. The latest Restaurant Readiness Index survey shows QSRs should be focusing on digital services to boost the customer experience — and with it, sales.

Study 111

Study Innovation Survey Mobile 111

PYMNTS

SEPTEMBER 26, 2016

Cards still remain the fastest-growing digital payment method since 2010, holding at 11.8 The evolution of increased and enhanced customer experience via technology engenders a higher level of customer expectations and benefits. China, to start, surpassed the U.K. As a result, the call for banks to keep pace continues.

Report 100

Report Payments blockchain Security 100

Celent Banking

DECEMBER 17, 2015

It’s a survey carried out by YouGuv on behalf of ACI Worldwide, with these headline stats. Of 2000 UK adults, the survey found that: 88% have no intention of switching bank accounts within the next 12 months. The rest of my spending is primarily on my credit card – which isn’t issued by my bank.

Mobile 100

Mobile Survey Customer Experience Cards 100

PYMNTS

NOVEMBER 5, 2019

Indeed, as Webster pointed out, the most transformative innovations in payments and commerce over the last decade are mostly the result of innovators making what was once visible, invisible: payments, stores, merchants, brands, issuers, even card networks. What the Consumer Wants.

Innovation 102

Innovation Report social media Data 102

FICO

JUNE 15, 2023

Gone are the days of reaching into my pocket for a wallet , counting out bills or wiggling a credit card free or (if you can even remember these days) finding a checkbook and filling out a paper check. Is Sending Money Too Simple? The main reason behind this is nearly 80% of consumers like how easy real-time payments are to use.

Fraud 52

Fraud South Carolina Survey Management 52

Independent Banker

AUGUST 31, 2021

consumers have shifted to digital channels for retail product purchases since COVID-19 hit, and close to 16% currently own or have previously owned some form of cryptocurrency, according to PYMNTS.com. That’s why this past year, even in the midst of COVID, it’s things like RTP, Zelle, card controls and others that we moved forward with.”.

Trends 91

Trends How To Payments Community Bank 91

Gonzobanker

MAY 14, 2019

OK, “Friction-Free” and “Customer Experience” are 1-2 contenders for buzzwords of the year, so we’ll skip the obvious and provide a few specific strategies we advise our clients to look at when evaluating their digital processes: 1. Get a debit card? Get back to a customer on a loan approval? Complete the application?

Customer Experience 142

Customer Experience Digital Banking System Strategy 142

ZootBlog

DECEMBER 14, 2015

In 2015, the financial industry made a point to enhance the customer experience by leveraging massive amounts of data from phone calls, emails, mobile apps, ATMs, and websites. For instance, analyzing Twitter comments posted by customers regarding their experience at the branch offers rich data sets. Advanced Analytics.

Mobile 70

Mobile Customer Experience Analytics social media 70

PYMNTS

SEPTEMBER 6, 2016

Payments had been relatively static with innovation around cash, checks and credit cards. Citing the 2014 North America Consumer Digital Banking Survey by Accenture, amazingly, 50 percent of people would use banking services from a Square app if they were offered one, and 41 percent would use banking services from PayPal.

Security 100

Security CA Payments Big Data 100

Celent Banking

APRIL 25, 2016

In a recent Celent survey 100% of the participants recognized that a scenario where all financial products get digitized needs to be addressed sometime in the next 7 years and 59% of them believe it needs to be addressed immediately. Digital is the new reality in Latin America.

America 100

America Digital Banking Strategy Fintech 100

FICO

MARCH 30, 2023

I will sheepishly admit that since post-COVID travel has picked up again, I’ve found myself traveling with physical card or two crammed into my minimalistic ID-holder, just for rare cases where digital won’t work. In Norway, 98% of the country has a debit card and less than 5% of transactions happen in cash.

Fraud 52

Fraud ATM South Carolina Management 52

Independent Banker

AUGUST 31, 2015

Today’s advanced technology provides new ways for ATMs to deliver a secure, enhanced customer experience, lower costs and increased revenues. Tapped by customers/members for quick and easy transactions, the ATM is a powerful self-service channel that is often strategically under-utilized. 2) mckinsey.com, The Future of S.

ATM 70

ATM Branding Technology Retail 70