PYMNTS

SEPTEMBER 18, 2019

It is NFC-enabled and connects directly to the customer’s digital wallet. The device runs on FeliCa technology, which is very popular in Japan and is also used to power the coffee company’s card system. The pen will go on sale in a week and will be available in black, silver and white.

Leadership 110

Leadership Branding Customer Experience System 110

FICO

OCTOBER 6, 2016

Scott, who is FICO's chief analytics officer, received the award for his leadership in developing new analytic technologies to reduce payment card fraud, by detecting rapidly changing criminal methods. billion payment cards worldwide. By adding adaptive analytics, one large U.S

Analytics 60

Analytics Fraud Leadership Training 60

Gonzobanker

DECEMBER 17, 2021

After leading a great and vibrant organization at Andrews Federal Credit Union, Jim and his family have taken on a new adventure, and the Gonzo team is confident Jim’s ambition and transparent leadership style will be welcome in Raleigh, N.C. Lifetime Leadership Achievement Awards. Congrats on a brave move and national recognition Jim!

Fintech 143

Fintech Strategy Leadership Lending 143

Gonzobanker

APRIL 16, 2020

card travel notices) and lack of decision-making powers is integral to overall contact center efficiency. Don’t Forget the Customer. It’s easy to lose sight of the customer experience in the midst of everything going on. If agents can’t do their jobs without a printer and fax machine, something’s broken.

Policies 88

Policies Leadership Training Technology 88

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Leadership and board members. Virtual card issuance. Business lending and corporate cards. Business lending and corporate cards.

Online 98

Online Company Retail Payments 98

PYMNTS

FEBRUARY 23, 2018

The ubiquity of mobile and credit card payments is enabling us to begin an exploration of cashless stores in the U.S,” Starbucks CEO Kevin Johnson said during a recent earnings report. “By By expanding capacity at peak, we now have the ability to offer Mobile Order and Pay to our non-rewards customers.”. million active members.

Online 101

Online US Payments Mobile 101

Gonzobanker

DECEMBER 22, 2020

Best Use of Card Rewards for Seat Upgrades We saw a Great Dane in the Comfort Plus section of the plane. Now let’s apply this same no-huddle scoring to the world of digital origination, customer analytics and front-to-back office workflow and start building a Smarter Bank. The Best Card Loyalty Reward Goes to ugh… CASH!

Idaho 172

Idaho Community Industry Strategy 172

PYMNTS

MARCH 18, 2016

But, as PYMNTS discussed yesterday (March 17), what was clear from the two-day, action-packed thought leadership event is that a year makes all the difference in the world. ” “Ride the rails that are already accepting these cards.” Especially when your talking innovations in payments.

Innovation 100

Innovation Security Industry blockchain 100

Fintech Labs Insights

OCTOBER 7, 2015

Token is focused on delivering the best Developer Experience to be had and allow developers to focus on their core mission. Learn how website and app developers improve conversion rates and customer experience with Token’s new payment rail. Gone are the troubles with payment cards and other antiquated payment methods.

Security 12

Security Payments Customer Experience Leadership 12

Gonzobanker

NOVEMBER 9, 2015

By 2019, eMarketer is forecasting $210 billion in spend and estimating that mobile payments will surpass payment cards. Only time will tell if that happens, BUT even if it’s close, financial institutions need to make sure their cards are loaded to the mobile wallet. Lots of talk about innovation and customer experience.

blockchain 60

blockchain Bitcoin Lending Innovation 60

Alex Jimenez

FEBRUARY 27, 2019

Also, during the Chairman’s Address we heard from IBM’s President and Chairman, Ginni Rometty, Hyundai Card CEO, Ted Chung, and Geico CIO, Greg Kalinsky. Chris Brasher, Head of Banking Ops at Regions Bank talked about using Watson not just to drive more self-service but also to help bank staff assist customers better and quicker.

blockchain 40

blockchain Conference Security Innovation 40

Fintech Labs Insights

APRIL 22, 2016

Dave has over eighteen years’ experience transferring technology into practical business applications. Under his leadership Featurespace has grown from a concept to a commercial success with many blue-chip customers. We enable our clients to monitor every individual customer in real-time.

Fraud 12

Fraud Analytics System Customer Experience 12

Gonzobanker

DECEMBER 20, 2019

Second Curve analyst Zack Maxfield opened a TD Bank checking account on his phone in nine minutes while he waited to speak with a teller at one of the bank’s branches, but waited an hour to fund the account and order a debit card. Its Baldrige-winning tenacity on customer experience is legendary and consistent. Well done, sir!

Idaho 148

Idaho Conference Data Marketing 148

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Visa had a quiet presence that was a large part of focus on anything related to credit cards. General Sessions.

Chicago 97

Chicago Retail Branch Design Training 97

PopularBank

FEBRUARY 25, 2020

Trainees receive close mentorship from managers and advisors, participate in leadership and community activities and initiate specific projects and solutions for different business areas of the organization. One of my projects focused on Popular’s commercial credit cards. How was the work engaging or impactful?

Puerto Rico 52

Puerto Rico Austin Study Meeting 52

Gonzobanker

MAY 8, 2020

By putting more rigor into the management of this revenue line and integrating it with marketing/usage campaigns, customer experience improvements and front-line training, banks can get a continuous lift in payments that they will miss if they remain passive. Build transparency around I.T. Ready … break! “In

Lending 104

Lending Analytics Analysis Capital 104

Independent Banker

SEPTEMBER 30, 2021

Once, before a holiday weekend, a customer messaged the bank to say that her ATM card wasn’t working. Hill arranged for a banker to call the customer after hours. “I If you want to develop trust on social media, you need to be there when your customers need you.”. Use these 3 technologies to safeguard customer data.

Community 139

Community Community Bank social media Security 139

Gonzobanker

DECEMBER 19, 2022

As if that wasn’t enough, regulators took a sledgehammer to debit fee income with Reg II changes that will begin reducing card-not-present interchange fees starting in July 2023. In January, we were discussing crypto and the need to formulate customer crypto strategies. Acronym of the Year – CCCA (Credit Card Competition Act).

Community 216

Community Fintech Industry Innovation 216

William Mills

MAY 9, 2018

Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Key Partnerships & Customers. They have a cool card. of the power card today.

Security 40

Security Samsung Strategy San Jose 40

Gonzobanker

DECEMBER 14, 2023

Under Stuart’s leadership over the past 17 years, OnPoint has gone from under $2 billion in assets to knocking on the door of $10 billion, all while becoming the most recognized financial brand in the Portland market and achieving some of the industry’s best profitability in 2023. The Bank Regulator Working for Merchants Award!

Fintech 194

Fintech Community Regional Technology 194

Gonzobanker

DECEMBER 19, 2016

Hats off to a decade of strong leadership and hard work. The Vanity is Alive Award – Goes to the Chase Sapphire Reserve card that went gangbusters with millennials who were willing to pay a $450 annual fee for a metal travel card. Gonzo Lifetime Leadership Award – John Glenn. Merger of the Year – Hope Bancorp.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Hats off to a decade of strong leadership and hard work. The Vanity is Alive Award – Goes to the Chase Sapphire Reserve card that went gangbusters with millennials who were willing to pay a $450 annual fee for a metal travel card. Gonzo Lifetime Leadership Award – John Glenn. Merger of the Year – Hope Bancorp.

Utah 60

Utah System Community Marketing 60