Cards Customer Experience Leadership Risk Management 
Gonzobanker
DECEMBER 14, 2023
Under Stuart’s leadership over the past 17 years, OnPoint has gone from under $2 billion in assets to knocking on the door of $10 billion, all while becoming the most recognized financial brand in the Portland market and achieving some of the industry’s best profitability in 2023. The Bank Regulator Working for Merchants Award!
Gonzobanker
DECEMBER 17, 2021
After leading a great and vibrant organization at Andrews Federal Credit Union, Jim and his family have taken on a new adventure, and the Gonzo team is confident Jim’s ambition and transparent leadership style will be welcome in Raleigh, N.C. Lifetime Leadership Achievement Awards. Congrats on a brave move and national recognition Jim!
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Gonzobanker
DECEMBER 20, 2019
Second Curve analyst Zack Maxfield opened a TD Bank checking account on his phone in nine minutes while he waited to speak with a teller at one of the bank’s branches, but waited an hour to fund the account and order a debit card. Its Baldrige-winning tenacity on customer experience is legendary and consistent. Might be time to.
Gonzobanker
MAY 8, 2020
So far, bankers have taken comfort in the soundbite that “this crisis is different” because of the strong capital levels and risk management rigor that has developed since the Great Recession. The problem today is that most banks are not applying a true product management discipline to the debit and credit business.
Gonzobanker
DECEMBER 22, 2020
Best Use of Card Rewards for Seat Upgrades We saw a Great Dane in the Comfort Plus section of the plane. Now let’s apply this same no-huddle scoring to the world of digital origination, customer analytics and front-to-back office workflow and start building a Smarter Bank. The Best Card Loyalty Reward Goes to ugh… CASH!
Gonzobanker
DECEMBER 19, 2016
Since Richman and about 100 other bankers from LaSalle Bank in Chicago joined PrivateBancorp nearly a decade ago, the bank has grown to an $18 billion solid niche player with $10 billion in assets under management. Hats off to a decade of strong leadership and hard work. Gonzo Lifetime Leadership Award – John Glenn.
Gonzobanker
DECEMBER 19, 2016
Since Richman and about 100 other bankers from LaSalle Bank in Chicago joined PrivateBancorp nearly a decade ago, the bank has grown to an $18 billion solid niche player with $10 billion in assets under management. Hats off to a decade of strong leadership and hard work. Gonzo Lifetime Leadership Award – John Glenn.
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