FICO

APRIL 26, 2023

Home Blog FICO Survey: Do Customers Think Banks Are Fair to Scam Victims? According to the 2023 FICO Global Scams Survey , 51% of consumers worldwide believe their friends or family members have been victims of similar scams. More than 10% of these reports involved losses, which totaled A$96 million.

Survey 52

Survey Fraud Management Customer Experience 52

PYMNTS

JANUARY 29, 2020

Virtual cards have been spreading across the B2B payment space because of their cost-saving benefits for both companies and suppliers. These cards’ account numbers correspond with certain vendors, and have predetermined spending limits, enabling accounts payable (AP) professionals to better manage expenses, control cash flow and fight fraud.

Cards 130

Cards Strategy Fraud Minneapolis 130

PYMNTS

NOVEMBER 5, 2019

And it might not go so far in payments and commerce in the coming decade, at least going by the results of a new Mastercard collaboration with Harvard Business Review Analytics on what really works when it comes to innovation, companies and executives. 2020 Innovation Sparks. The report, released Tuesday (Nov.

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Innovation Report social media Data 102

PYMNTS

APRIL 25, 2018

Quick Serve Restaurants have mastered making food and drinks, but they are nowhere close to mastering how customers want to be served these days. The latest Restaurant Readiness Index survey shows QSRs should be focusing on digital services to boost the customer experience — and with it, sales.

Study 111

Study Innovation Survey Mobile 111

Perficient

JULY 11, 2022

Afterpay does not perform a hard credit check on users, but it can still affect credit if users have a credit card as the form of payment connected to their Afterpay account or if they fail to pay back their loans. Although this is certainly expensive for merchants, it has proven to be a worthy investment. According to Kristen E.

Fintech 474

Fintech Trends South Dakota Apple 474

Accenture

MAY 22, 2019

For years, banks have enjoyed a low bar on CFO expectations around payment product sophistication and innovation. In fact, our survey reveals that commercial banking customers put payments in the top three areas where their businesses could be improved in partnership with their bank. No cash, check or credit card required.

Payments 150

Payments Customer Experience Survey Capital 150

PYMNTS

DECEMBER 31, 2019

Might the coming year be marked by innovation at the point of sale (POS)? The PYMNTS 2019 end-of-year survey of 30 executives asked for payment-related predictions that could (theoretically) be placed in a time capsule to be unearthed 12 months hence. That shift will be driven, in part, by more card issuance from banks, said Garg.

eBook 170

eBook Millennials Cards Survey 170

PYMNTS

DECEMBER 1, 2017

The latest survey by Capital One suggests treasurers still have an appetite for new tools and technologies. Capital One’s Treasury Management Services published its latest survey at the Association of Financial Professionals’ annual conference, held last month.

Tools 100

Tools Capital Mobile Survey 100

PYMNTS

JUNE 19, 2018

And though some restaurants are making strides on technological innovation, some restaurants still have a way to go. As restaurants seek to innovate with consumer preferences in mind, here are some online features that consumers look for in their preferred restaurants: Third-Party Aggregator App. Debit Cards. Gift Cards.

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Survey Cards Study Innovation 115

PYMNTS

NOVEMBER 2, 2020

In years to come, it’ll be hard to find anything as studied and surveyed as COVID-19’s effects on commerce. Payments Innovation Leads the Way . Payments and banking products were pushed to the head of the digital-first line thanks to the pandemic, leading to the acceleration of contactless and card-not-present commerce.

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Study Cards Payments Innovation 205

Accenture

OCTOBER 14, 2019

In most European countries, for example, unsecured card lending is less than 18 percent of total unsecured consumer lending. A large bank in Spain now offers its consumers the ability to select debit card transactions and to convert these transactions into installments via their mobile banking app. 2 RatePAY.

Payments 150

Payments Lending Examples Innovation 150

PYMNTS

MARCH 14, 2018

A report released this week by the companies found ASEAN financial institutions are increasing their payments innovation investments, with real-time payments largely viewed as the primary catalyst to digital transformation for both consumer and corporate services.

Payments 110

Payments Regional Survey Innovation 110

PYMNTS

FEBRUARY 3, 2020

ATMs have come full circle — starting life as the best tech innovation the public had ever seen (from banks), then becoming utterly routine, and to the present day — when ATMs are suddenly sexy again. Innovations like easy PIN authentication turn a debit card into a valid ID when using the ITM. Solving the Branch Conundrum.

ATM 165

ATM Digital Banking Innovation Video 165

PYMNTS

NOVEMBER 29, 2018

Consumer Payments Experience: A Blueprint for Creating Positive Behaviors,” asked 2,425 customers about their bill-paying experiences. The survey showed that 60 percent of those questioned were anxious about their bills, 46 percent regularly paid late and 39 percent had to call someone about their accounts.

Report 122

Report Survey Tools Customer Experience 122

PYMNTS

JANUARY 26, 2021

Recent research highlighted in the December issue of the Delivering On Restaurant Rewards report, which is based on a survey of 2,123 U.S. Advanced learning technologies, such as artificial intelligence (AI), can enhance loyalty programs and help quick-service restaurants (QSRs) keep customers engaged and returning for more.

Seattle 266

Seattle Mobile Customer Experience Survey 266

PYMNTS

DECEMBER 1, 2020

The Omnichannel Grocery Report: Leveraging Digital Purchasing Channels To Boost Conversion , a PYMNTS and ACI collaboration, provides an overview of how grocers can improve their digital shopping and contactless payment offerings to enhance the customer experience. PYMNTS surveyed a census-balanced panel of 2,066 U.S.

US 196

US Data Online Meeting 196

PYMNTS

APRIL 4, 2019

So it is with financial services – and so it is, specifically, with innovation within financial services. In a podcast with Karen Webster, Amir Wain, CEO of i2c , discussed the state of readiness among the top-performing financial sector innovators. After all, consumers now expect their cards to work anywhere.

Innovation 119

Innovation Fintech Survey Customer Experience 119

FICO

NOVEMBER 16, 2022

Our recent global survey reveals the investment priorities and functionality requirements for enterprise-level fraud solution buyers. In August 2022, we commissioned a survey of 156 global executives and managers from retail banks and retail financial institutions. Enterprise Fraud Solution Buyers Want More Agility, More Data.

Fraud 52

Fraud Data Survey Regional 52

PYMNTS

JULY 10, 2018

Use of online banking portals for corporates is ubiquitous — 99 percent of executives recently surveyed by JPMorgan said they conduct business banking online. Most survey respondents told JPMorgan that, though they conduct banking online, there are some processes that require in-person or over-the-phone interactions with their banks.

Online 100

Online Meeting Survey Analysis 100

FICO

MARCH 10, 2022

I’ve been writing recently about the results of our recent global consumer fraud survey. But like most things, it’s not as simple as it sounds, as large customer groups are likely to switch banks if they are dissatisfied with their response to a fraud management incident (more on that in a moment). Possession – something you have (e.g

Fraud 52

Fraud Survey Cards Customer Experience 52

PYMNTS

JANUARY 22, 2021

QSRs are realizing the benefits of offering customized rewards geared toward patrons’ specific needs through the channels they use most. One PYMNTS survey revealed up to 84 percent of consumers are choosing businesses that customize their engagement efforts to their needs.

Data 144

Data Customer Experience United States Policies 144

PYMNTS

DECEMBER 24, 2020

And that shift has persisted throughout a year where mobile and digital expansion and innovations have been a rare bit of bright spot in an otherwise incredibly challenging environment. Digital Innovations Will Outlast the Pandemic That Inspired Them. Shake Shack Head of Digital Experiences Steph So.

Study 206

Study Industry United States Innovation 206

NCR

MAY 17, 2017

Offering a seamless customer experience across channels is becoming more important in the retail banking industry. As a result, many banks are placing an emphasis on omni-channel service delivery – providing a seamless, unified customer experience across all channels, from the ATM to mobile and beyond.

Marketing 73

Marketing Customer Experience ATM Branding 73

FICO

SEPTEMBER 8, 2022

The trend towards mobile payments has bolstered the use of mobile devices for financial transactions and spurred innovation across industries, while real-time payments have delivered incredible efficiency and convenience by providing a digital equivalent of physical cash that allows people to pay for things instantaneously.

Fraud 52

Fraud Payments Survey Security 52

Independent Banker

AUGUST 31, 2021

How do you navigate the constant churn of innovations or disruptors? Experts point to a strategy built on customer input and relationship-building. In fact, one in five community banks had deployed APIs before 2020 and another quarter planned to do so this year, a 2020 Cornerstone Advisors survey found. The customer connection.

Trends 91

Trends How To Payments Community Bank 91

PYMNTS

DECEMBER 20, 2016

In this week’s Data Drivers installment, Keegan joined Karen Webster to discuss the data that’s driving both innovation and growth across the unattended space as well as how operators are overcoming the payments security challenges in this fast-changing marketplace. Here are the three data points they dug into.

Security 100

Security Retail Payments Data 100

PYMNTS

SEPTEMBER 6, 2016

Payments had been relatively static with innovation around cash, checks and credit cards. Then, there was sudden exponential growth in innovation. Payments security is no longer the passenger but the driver of a great experience for the bank, the payments enabler and the consumer. The Pace Of Business Transformation.

Security 100

Security CA Payments Big Data 100

PYMNTS

AUGUST 29, 2016

“The loyalty industry needs a lifeline,” said Webster, by way of introduction, noting studies that have concluded that many loyalty programs rank poorly when measured in terms of both innovation and customer satisfaction. That, Quaranta said, is what makes the blockchain so appealing. ”

blockchain 117

blockchain Study Industry Innovation 117

PYMNTS

DECEMBER 21, 2016

Americans, especially millennials, are hungry for restaurant innovation. According to a report on restaurant technology usage from Technomic, 79 percent of restaurant customers surveyed agree that technology improves their experience at an eatery.

social media 100

social media Survey Retail Technology 100

Celent Banking

APRIL 25, 2016

In a recent Celent survey 100% of the participants recognized that a scenario where all financial products get digitized needs to be addressed sometime in the next 7 years and 59% of them believe it needs to be addressed immediately. Digital is the new reality in Latin America.

America 100

America Digital Banking Strategy Fintech 100

PYMNTS

MAY 10, 2018

In a survey by Zynstra , some 65 percent of retailers said they pegged mobile payments as their top priority for in-store technology, Chain Store Age reported. In addition, mPOS systems can provide smoother customer experiences and allow retailers to make better staffing decisions, according to the PYMNTS May mPOS Tracker.

America 114

America Regional Mobile Cards 114

PYMNTS

MAY 26, 2016

Riehle says that technology can clearly help to boost productivity and efficiency in restaurant operations, but it also has to simplify, not complicate, the customer experience. Because the customers’ information is encrypted, it’s one less thing restaurateurs need to worry about protecting on the back end.”.

Mobile 132

Mobile Payments Las Vegas Operations 132

PYMNTS

SEPTEMBER 26, 2016

Cards still remain the fastest-growing digital payment method since 2010, holding at 11.8 The evolution of increased and enhanced customer experience via technology engenders a higher level of customer expectations and benefits. China, to start, surpassed the U.K. As a result, the call for banks to keep pace continues.

Report 100

Report Payments blockchain Security 100

PYMNTS

OCTOBER 15, 2020

PYMNTS’ and Ingo’s data have also shown that limited communications lead to another problem: differing perceptions of what payments options are even available to business customers. But the reality is that that’s not really broadly available to a company’s customer base. Edwards said there’s also a tendency to misuse terms.

Payments 151

Payments System Examples Management 151

William Mills

FEBRUARY 7, 2017

Key trends in this year’s report include the continued evolution of payments technology, increased adoption of self-service and innovative branch automation technology, and further enhancements to mobile banking – all converging as part of an overlying strategy to improve the customer experience. Download the full report here.

Report 40

Report social media Customer Experience Industry 40

PYMNTS

MARCH 3, 2020

This enables banks to reduce their overhead by decreasing their real estate costs, and customers can use these tools to quickly and efficiently access in-branch services, even if they have to travel farther to do so. Other digital-first banks are leaning heavily on ATMs to reduce their overall footprints.

ATM 151

ATM Fraud Study Regional 151

FICO

MAY 27, 2022

A significant proportion were (and still are) willing to switch companies for a better digital experience. During 2021, we saw the optimization of the customer experience top the agenda within organizations. For fraudsters, this sharp and hasty shift to digital and the intense focus on customer experience has opened doors.

Fraud 52

Fraud Customer Experience Data Examples 52