PYMNTS

NOVEMBER 16, 2020

In Beyond the Card: Toward the Cardless and Contactless Future , a PYMNTS and i2c Inc. Physical cards are changing form, as some NFC-capable mini-cards are being embedded in rings and other wearables. Physical cards are changing form, as some NFC-capable mini-cards are being embedded in rings and other wearables.

Cards 239

Cards Payments Innovation Customer Experience 239

Chris Skinner

JULY 19, 2017

I just attended an EFMA conference where the opening presentation talked about the most innovative banks in the world. Here’s the result: Dronn Agent from Alior Bank Dronn is an intelligent virtual agent designed to communicate with customers verbally and guide them through a personalised conversation in a set of carefully selected use cases.

Innovation 298

Innovation Capital Conference Customer Experience 298

Bank Innovation

NOVEMBER 5, 2019

According to a Deloitte survey, discounts and cash back aren’t enough to maintain credit card customer loyalty, and providers need to look to more holistic personal financial management tools as differentiators. credit card consumers would be willing […].

Cards 186

Cards Company Customer Experience Study 186

PYMNTS

MAY 16, 2019

That provides a rough idea of some of the motivation behind Mastercard ’s latest effort in payments and commerce innovation — an effort described in depth in a new PYMNTS interview between Karen Webster and Amnah Ajmal, Mastercard’s executive vice president of core products. Not Just A Number. FinTech Role.

Innovation 170

Innovation Payments Fintech Cards 170

PYMNTS

OCTOBER 10, 2018

In fact, 62 percent of customers said innovations would make them more inclined to visit QSRs in the future, according to the latest PYMNTS Restaurant Readiness Index. That said, different customers have different expectations. That said, different customers have different expectations.

Innovation 152

Innovation Customer Experience Data America 152

PYMNTS

DECEMBER 21, 2020

Kroger customers can now expediently and simply order gift cards for curbside pickup in addition to their supermarket items at 1,900 of the chain’s locations throughout the nation, according to a Monday (Dec. 21) announcement from Blackhawk Network.

Cards 159

Cards Branding Customer Experience Innovation 159

PYMNTS

NOVEMBER 5, 2020

The Startup Accelerator is a portfolio of startup companies working across a varied set of fields, including customer experience, payments, marketing, risk and regulation, climate change and security, the release stated.

Cards 183

Cards User Experience Customer Experience Regulation 183

FICO

MARCH 9, 2022

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. Recent research we undertook looked at the connection between customer experience and fraud controls from a consumer perspective.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

PYMNTS

OCTOBER 1, 2019

It’s not hard to find experts who predict that, even with the new date, gas stations will fail to comply with the deadline, which is set by card networks. The number of EMV payment cards in circulation around the world stands at more than 7.1 Such issues will have to be worked out over the next 12 months. LISNR Offering.

Innovation 167

Innovation Customer Experience Retail Operations 167

PYMNTS

FEBRUARY 3, 2020

Citi Commercial Cards is introducing an intelligent virtual agent (IVA) capability at its U.S. The IVA is an example of the technology investment strategy being employed by Citi Commercial Cards to enhance its digital services. Citi’s Commercial Card cardholders can use their own words and speak in their own voices.

Cards 133

Cards Innovation Customer Experience Technology 133

Perficient

FEBRUARY 2, 2023

A biometric payment is a point-of-sale technology that authenticates payments by pairing a payment card with a physical identifier of the cardholder. Both Visa and Mastercard rolled out pilot biometric payment cards in 2022. To use this offering, cardholders enrolled a fingerprint to have securely stored on their card.

Industry 471

Industry Trends social media Payments 471

Bank Innovation

AUGUST 9, 2019

In this episode, Suman Bhattacharyya, deputy editor of Bank Innovation, speaks with Alyson Clarke, principal analyst at Forrester Research, about the following developments: With the much-awaited launch of Apple Card, the tech giant has taken a page […].

Apple 210

Apple Cards Video Fintech 210

Bank Innovation

OCTOBER 2, 2017

EXCLUSIVE— As recent hacks such as Equifax demonstrate, credit providers have work to do to gain back consumer trust, and doing so is going to require fixing the customer experience as well as data security.

Customer Experience 150

Customer Experience Security Data Online 150

PYMNTS

MARCH 2, 2020

There is no lack of good ideas in financial services, nor is there a lack of enthusiasm for putting them in place and enhancing the customer experience among banks and other financial service providers. Some players are innovating, but most seem unable to bridge the gap. So is the reliability and scale of its operations.

Innovation 165

Innovation Customer Experience Fintech Payments 165

PYMNTS

JUNE 19, 2020

Honest customer feedback can be critical to improving customers’ experiences at QSRs as restaurants reopen and invite consumers into reconfigured dine-in areas. The chain will often send customers who have had such experiences cards for free burritos or other items to encourage them to return. “If

Customer Experience 141

Customer Experience social media Ohio Operations 141

Bank Innovation

NOVEMBER 5, 2019

According to a Deloitte study, perks like cash back and discounts are continuing to drive the loyalty of credit card customers.

Cards 170

Cards Company Study Tools 170

Bank Innovation

FEBRUARY 20, 2020

Rapyd, a startup that converts international payments, announced a partnership with Visa this week to grow its card issuing business. “A A major opportunity for us, and we’re seeing this around the world from a sheer use-case perspective, is card issuing,” said Marc Winitz, chief marketing officer at Rapyd.

Cards 284

Cards US Marketing Payments 284

PYMNTS

NOVEMBER 19, 2019

Payments is in a state of constant change, with decision points shifting as fast as each innovation, disruption and tweak in consumer behavior. Financial institutions (FIs) face the issue of whether to outsource their credit card programs or do it themselves – a decision that will maintain its importance in the coming new decade.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

JULY 31, 2019

As PYMNTS readers know, the role and appeal of FinTech is increasing significantly as consumer demands rapidly change, and technology and regulatory efforts encourage further innovation in digital payments and global transactions. Whole Ecosystem. “If

Fintech 192

Fintech Innovation US Payments 192

Bank Innovation

MARCH 12, 2020

Splitit, a payments company that divides purchases into installments on customers’ existing cards, announced a partnership with Visa last week.

Payments 243

Payments Customer Experience Cards Company 243

PYMNTS

MARCH 26, 2019

The world knows by now that Apple has debuted its credit card — the Apple Card — in conjunction with Goldman Sachs and Mastercard. The card is available in both virtual and tangible, plastic forms. The broad outline is one where the digital version of the card can be used wherever Apple Pay is accepted. Not anymore.

Cards 238

Cards Apple Security Customer Experience 238

PYMNTS

JUNE 12, 2019

The myth of the lone (and possibly mad) scientist died out a long time ago, as the industrial age led to teams of researchers working together (or at healthy cross purposes) to enable innovation. This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”. Customer Journey.

Innovation 192

Innovation Retail Metro Case Study 192

Insights on Business

MAY 22, 2019

The multi-million-dollar deal supports BNZ’s efforts to provide frictionless and safer payments experience to their customers. Many conveniences that customers enjoy as a result of modern banking carry an increased risk of fraud. Protecting customers and the customer experience.

Customer Experience 87

Customer Experience Payments Fraud Security 87

PYMNTS

NOVEMBER 9, 2018

percent of retailers have said they innovate to improve customer loyalty. That, in fact, is one of the main findings in the new Retail Innovation Readiness Index from PYMNTS, powered by FinTech firm AEVI. Things have changed, though, he said — one reason why that innovation finding carries such weight. “I

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

JULY 16, 2019

Banks and credit unions looking for safer and more efficient digital and mobile services for debit and credit cards can now turn to the cloud. Ondot said its 4,000 banks and credit unions will see faster and easier upgrades while also gaining access to the latest innovations and functionality.

Innovation 128

Innovation Compliance User Experience Cards 128

Bank Innovation

JANUARY 31, 2020

This week, the Consumer Financial Protection Bureau filed suit against Citizens Bank, alleging violations of the Truth in Lending Act (TILA), including implementing Regulation Z and the Credit Card Accountability Responsibility and Disclosure Act.

Cards 259

Cards Lending Regulation Management 259

PYMNTS

DECEMBER 19, 2018

While quick-service restaurant (QSR) managers and customers might view the same menu, they might not always be on the same page when it comes to technology and innovation. However, a look at recent data found that many QSRs are not exactly quick to implement customers’ preferred innovations.

Innovation 123

Innovation Management America Customer Experience 123

PYMNTS

JUNE 15, 2017

There’s no disputing that the pace of innovation in consumer payments over the last several years has been quick and its reach broad. There’s been an abundance of innovation in where consumers shop, what they use to pay when they buy and the devices they use to enable those payments.

Innovation 161

Innovation Payments Cards Customer Experience 161

Bank Innovation

SEPTEMBER 13, 2019

Mastercard is doubling down on its prepaid card business, which it sees as fuel for the rise of many consumer-facing fintech companies. During its investor day on Thursday, the payments giant said its prepaid card business grew 19% in gross dollar volume from the first half of last year.

Cards 225

Cards Fintech Payments Company 225

Bank Innovation

MARCH 5, 2020

Brex, the corporate card and financial product startup, has partnered with human resources company TriNet to reach new customers through exclusive rewards. Brex aims to reach the more than 18,000 TriNet client companies through cash-back rewards on coffee, gyms and food delivery with the tie-up.? “If

Cards 195

Cards Resources Company Customer Experience 195

Perficient

JANUARY 12, 2021

Banks will spend a significant amount of time and money in 2021 to create that compelling customer experience. Smaller financial institutions will have to be more innovative and rely on third parties and as-a-service based solutions to specifically address the needs of the niche market they are servicing. reached 31.7

Trends 332

Trends Fintech Customer Experience Innovation 332

Bank Innovation

JANUARY 22, 2020

Brex, a corporate card and financial product startup aimed at businesses, plans to broaden its product ecosystem beyond bank accounts and cards.

Lending 273

Lending Innovation Cards Operations 273

PYMNTS

NOVEMBER 5, 2019

And it might not go so far in payments and commerce in the coming decade, at least going by the results of a new Mastercard collaboration with Harvard Business Review Analytics on what really works when it comes to innovation, companies and executives. 2020 Innovation Sparks. The report, released Tuesday (Nov.

Innovation 102

Innovation Report social media Data 102

Bank Innovation

NOVEMBER 15, 2019

Adyen, the Netherlands-based company that supports back-end payments capabilities for marketplaces like eBay and Etsy, is getting into card issuing. The product allows marketplaces to issue cards to merchants, allowing them to issue virtual or physical cards that can be used online, in-app or in-store.

Cards 186

Cards Online Payments Company 186

Perficient

SEPTEMBER 15, 2020

Savvy healthcare innovators leverage the power of consumerization by first observing what works in domains outside of their own, and then adapting those successes to address their own challenges. What might you learn from studying emerging innovations used by virtual personal trainers, e-learning platforms, or even credit card companies?

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

MARCH 24, 2020

The answers, as Payrix has discovered, may differ depending on whether a merchant customer is looking at payments from a monetization perspective or whether they are focused on payments from a customer experience standpoint. Consider the case of Uber, where, as Butler said, payments themselves are part of the product.

Innovation 141

Innovation Payments Software Customer Experience 141

FICO

MAY 27, 2021

Using artificial intelligence (AI) to analyze large volumes of data allows us to make any type of decision - granting credit, optimizing operations, authorizing card transactions, communicating with customers. Decisioning platforms operate with the same logic. by Alexandre Graff.

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52