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FinTech Innovation Eases B2C Sellers’ Entrance Into The B2B World

PYMNTS

There’s a huge opportunity [in B2B payments] for businesses that have traditionally focused on the consumer,” David Disque , president of Corporate Spending Innovations (CSI), said in an interview with Karen Webster. The card rails, in particular, offer a way for traditionally B2C merchants to ease their expansion into B2B payments, he said.

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Five financial innovations you may have missed

Chris Skinner

I just attended an EFMA conference where the opening presentation talked about the most innovative banks in the world. The natural language interfaces combine artificial intelligence and voice recognition to provide an exceptional customer experience. These are the ones I quite liked, so it’s not exhaustive.

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Survey: When Do Fraud Controls Ruin the Customer Experience?

FICO

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. Recent research we undertook looked at the connection between customer experience and fraud controls from a consumer perspective.

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How A Retail Incubator Could Produce The Next Big Innovation

PYMNTS

The myth of the lone (and possibly mad) scientist died out a long time ago, as the industrial age led to teams of researchers working together (or at healthy cross purposes) to enable innovation. This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”. Customer Journey.

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FICO’s Take On Debit Security

PYMNTS

This payment rail’s use is going strong in the United States, with debit card penetration reaching 78 percent in 2018. Consumers also show continued interest in debit even as they adopt newer payment instruments, and a 2019 report found that 61 percent of mobile wallet users linked debit cards. Card fraud is an ever-present threat.

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Decision Platforms and The Customer Experience Revolution

FICO

Using artificial intelligence (AI) to analyze large volumes of data allows us to make any type of decision - granting credit, optimizing operations, authorizing card transactions, communicating with customers. Decisioning platforms operate with the same logic. by Alexandre Graff.

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Tokenization And Getting A 360-Degree View Into Consumer Spending

PYMNTS

“Consumers have a lot of different choices on where and how they purchase their items and services, [so] it’s really important that the merchant provides a quality, seamless customer experience in the hopes that they’ll come back for a repeat of it. Tokenization Can Help Build Sales. Smart Merchants Will Be Proactive.