PYMNTS

AUGUST 16, 2018

Risk looms large with rampant growth in fraud, however, and financial institutions (FIs) must stay guarded to prevent cybercrime. The question becomes how you use those strengths and capabilities, and that’s really up to each individual bank.”. Reducing Risk By Fighting Fraud. The financial services industry is booming.

Digital Banking 101

Digital Banking Fraud Data Tools 101

PYMNTS

SEPTEMBER 29, 2020

This can lead to consumers contacting their banks, which could incur costs and waste time with unnecessary chargebacks. Mastercard, through its collaborative fraud and dispute resolution technology Ethoca , will now offer a new version of online statements with added logos and clear business names for each transaction.

Online 243

Online Guidelines Study Fraud 243

FICO

MARCH 30, 2023

I will sheepishly admit that since post-COVID travel has picked up again, I’ve found myself traveling with physical card or two crammed into my minimalistic ID-holder, just for rare cases where digital won’t work. This got me thinking about how the seemingly innocuous shift to digital is impacting things on a macro level.

Fraud 52

Fraud ATM South Carolina Management 52

PYMNTS

APRIL 28, 2020

He cited contactless cards and wearable devices as ways and means for consumers to continue to shift away from cash. Digital banking will also become more widespread. “As

Digital Banking 248

Digital Banking Online Fraud Customer Experience 248

PYMNTS

JUNE 27, 2019

For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

JUNE 17, 2020

Both of these channels are thus perfect targets for fraud, with cybercriminals posing as restaurants on social media and attempting to scam customers of their personal data, and fake reviews driving customers away from restaurants.”. Those chargebacks can lead to fees and expensive dispute monitoring programs.

Tools 141

Tools social media Fraud Mobile 141

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. The discussions were healthier, more compliance-focused, and with little expectations that banks were going to offer crypto to their customers any time soon.

Conference 221

Conference Las Vegas Fraud Case Study 221

FICO

MAY 19, 2020

History tells us that things like natural disasters, times of economic instability, and fears of recession or unemployment provide the perfect environment for increased fraud and financial crime. So, I thought I would outline my top 5 fraud manager considerations during COVID-19. Examples include fake emails from CDC, WHO, and FEMA.

Fraud 52

Fraud Management Handbook Cards 52

Independent Banker

DECEMBER 31, 2022

“You can ramp up a revenue source that you’ve not had in the past and offset some of the losses in revenue that we’ve experienced or may experience. Create frictionless customer experiences. A recent Salesforce study indicates that 88% of customers say the experience a company provides is as important as its product or services.

Trends 140

Trends Payments Community Bank Texas 140

PYMNTS

DECEMBER 28, 2018

Pierce said the consumer data shows that 13 percent of credit union members have been a victim of card fraud , and 4 percent have had their identities stolen in the last year alone. Moreover, Lynch told PYMNTS, the fraud is coming across on all channels. So, they are just as covered by fraud liability.

Fraud 131

Fraud Mobile Security Cards 131

PYMNTS

SEPTEMBER 17, 2019

Mobile banking apps have already enjoyed mass adoption, but what are consumers using them for? And, perhaps more importantly, what do they want from digital banking apps that they aren’t currently getting? How Consumers Currently Use Mobile Banking Apps. percent) use mobile banking apps to check account balances.

Mobile 187

Mobile Millennials Study Digital Banking 187

PYMNTS

SEPTEMBER 21, 2018

The popularization and widespread adoption of digital and mobile banking tools have presented banks with plenty of new opportunities, but they’ve presented new risks as well. Cybercriminals are finding new fraud opportunities as consumers turn to connected channels to manage their bank accounts. All told, 16.7

Fraud 100

Fraud Security Cards Mobile 100

PYMNTS

JANUARY 28, 2020

But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy. The problem can be especially acute when it comes to financial institutions (FIs), said John Owens, general manager of Elan Credit Card , in a new podcast interview with PYMNTS. The age of personalized service is upon us.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

PYMNTS

JULY 13, 2020

Account takeovers (ATOs) are a growing source of pain for financial institutions (FIs) and their customers, with losses from these attacks rising 164 percent in 2018. FIs must adopt fraud-fighting measures that are robust but do not create so much friction that legitimate customers find it difficult to access needed services.

Security 147

Security Fraud Survey Customer Experience 147

PYMNTS

MARCH 3, 2020

Banks looking to make the most out of these rare visits must use the latest technologies. Digital-first transformations can improve personalization and operating efficiencies, but they also bring challenges, including adoption-related costs and new avenues for fraud. Digital-First Banking’s Advantages. million.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

JUNE 29, 2020

A debit card can now be added to the Wealthfront Cash Account to make purchases and get cash from a nationwide network of fee-free ATMs. The demand to move to digital financial services has been greatly accelerated by recent events like nationwide shelter-in-place orders due to Covid-19.

Fintech 151

Fintech California New York ATM 151

Gonzobanker

JUNE 25, 2021

As providers like Amazon, Netflix, and Instacart showed consumers that they could easily conduct business from the comfort of their living rooms, it fell on financial institutions to step up their game and deliver virtual services that are consistently quick, simple, and personalized to customer preferences. Customer Experience.

Customer Experience 105

Customer Experience Fraud Policies Training 105

FICO

JUNE 15, 2023

Gone are the days of reaching into my pocket for a wallet , counting out bills or wiggling a credit card free or (if you can even remember these days) finding a checkbook and filling out a paper check. But if this deluge gives cover to fake new banks to shoulder up next to the legit ones – and I think it can – it is worrisome.

Fraud 52

Fraud South Carolina Survey Management 52

PYMNTS

SEPTEMBER 6, 2016

Jenkins sees two worlds — banks and payments — that both need to come together to address cybersecurity. Payments had been relatively static with innovation around cash, checks and credit cards. Bank branches are at their lowest numbers in a decade, around 93,000, according to Jenkins.

Security 100

Security CA Payments Big Data 100

Celent Banking

FEBRUARY 4, 2016

The bank has been going strong with its digital strategy for years, even closing branches and reducing overhead to drive adoption. Bank of America recently added features like touch ID, debit card toggling, two-way fraud alerts, and more to its app, and has been outspoken about the desire to personalize the digital experience.

Mobile 100

Mobile America Digital Banking Digital Strategies 100

PYMNTS

JULY 10, 2018

As financial institutions (FIs) explore new ways to remain competitive and introduce new revenue streams, online banking services are at the top of their list to continue innovating and improving the customer experience.

Online 100

Online Meeting Survey Analysis 100

PYMNTS

DECEMBER 6, 2016

The speed at which digital banking is being transformed by new technologies is rapidly increasing. From behavioral biometrics to new selfie technology, financial institutions are being presented with even more ways to distribute their services across digital channels to meet customers where they want to interact.

Innovation 100

Innovation Mobile Digital Banking Technology 100

PYMNTS

OCTOBER 8, 2019

Pairing those strengths with robust credit card offerings, he said, helps CUs market a full suite of financial offerings that are comparable to marquee FIs. “As Now the relationship has moved beyond writing checks to credit and debit cards. About faster payments, Fagan noted that PSCU has representation on the Faster Payments Council.

United States 102

United States Millennials Course Lending 102

NCR

FEBRUARY 17, 2017

Multichannel is about offering as many customer touchpoints as possible and can involve different strategies for different channels. Omnichannel is more focused on unifying the customer experience across all channels. Both approaches recognize the importance of consumer choice. Why the ATM is key to omnichannel.

ATM 85

ATM Mobile Strategy Fraud 85

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Fraud prevention tools. Virtual card issuance. Business lending and corporate cards. Broadly enabling online commerce. rate per transaction.

Online 98

Online Company Retail Payments 98

NCR

JULY 31, 2017

As we explored in the first part of this two-part guide, digital banking fraud is an escalating threat to financial institutions and their customers. Digital banking fraud can take many forms, such as identity fraud and account takeover , which are becoming increasingly common. million in 2016.

Fraud 74

Fraud Digital Banking social media Security 74

FICO

NOVEMBER 1, 2022

Application Fraud – Does Canada Need a New Approach? FICO’s Fraud, Identity and Digital Banking Survey 2022 shows that customers in Canada want slick onboarding processes, where fraud controls work but don’t delay account opening. And what does that mean for the future of your fraud management solutions?

Fraud 52

Fraud Survey Customer Experience Data 52

PYMNTS

SEPTEMBER 15, 2017

Letting a customer know his Comcast bill has spiked, or notifying him that his checking account has gotten low and asking if he would like to transfer funds from a savings account. Did the customer just make a major purchase at Best Buy? Or maybe the customer bought plane tickets from JetBlue.

Cards 111

Cards Data Branding Management 111

FICO

MAY 8, 2020

To understand customers’ perceptions of what matters in digital banking including account openings, FICO recently commissioned an independent consumer survey of nearly 5,000 people across ten countries including: Brazil. Taking out personal loans digitally was also popular. Philippines.

Customer Experience 52

Customer Experience Digital Banking Study Fraud 52

PYMNTS

JANUARY 19, 2021

And increasingly, those services are being leveraged in verticals such as online sports betting, where location must be verified at the time of the wager (to make sure the activity is in a legally permissible area) to help banks comply with international Know Your Customers (KYC) rules. Not all data are created equal, of course.

Data 227

Data Fraud Los Angeles Compliance 227

Gonzobanker

DECEMBER 17, 2021

Based on a clearly defined strategy, this team has established a dedicated fintech group that offers services ranging from BaaS to sponsoring card issuance and lending, to providing crypto services, to offering niche partnerships to the gaming industry. Enough said? The Technology Award – Goes to Synovus Bancorp.

Fintech 147

Fintech Strategy Leadership Lending 147

CB Insights

AUGUST 23, 2018

Learn about the playbooks of today’s top banks as they digitally re-position their consumer products. Today, JPMorgan (JPM) is using its capital and scale to build an entirely digital bank. JPM continues to improve its existing apps while also focusing on developing new ones (such as Finn) for future customers.

Cards 76

Cards Mobile Strategy Branding 76

Fintech Labs Insights

OCTOBER 20, 2020

Description : Platform for improving the collections process and customer experience. Description: Biometric authentication system to reduce fraud while protecting user privacy. Key customers: – Synchrony – Mastercard. Description: Automated expense/card management solutions for SMB customers. Founded: 2017.

Fintech 15

Fintech San Francisco NJ Arkansas 15

FICO

FEBRUARY 5, 2018

How is application fraud evolving? And what should fraud leaders be doing to manage fraud risk in a digitally connected world? To answer those questions, we spoke with a man with 25 years of experience in fraud management, Bob Shiflet. How did you liaise with other groups within the business?

Fraud 60

Fraud Management Analytics Strategy 60

South State Correspondent

JUNE 27, 2023

Bank data is much the same. You can survive as long as you use the same ecosystem, such as your core system and digital banking platform. This creates a standard set of business “objects” that are specific to banking. Data will be able to be leveraged across products and silos and banking automation will become easier.

System 195

System Data Examples Payments 195

NCR

DECEMBER 27, 2015

As the threat of fraud continues to rise around the world, a growing number of banks are looking at innovative ways to protect themselves and their customers – and one solution that’s gaining traction is the use of dynamic CVVs in order to cut down on card not present (CNP) fraud.

Fraud 40

Fraud Online Cards Security 40

Gonzobanker

DECEMBER 20, 2019

Second Curve analyst Zack Maxfield opened a TD Bank checking account on his phone in nine minutes while he waited to speak with a teller at one of the bank’s branches, but waited an hour to fund the account and order a debit card. The bank’s strategy is laser-focused. So many miles to go, retail bankers! Well done, sir!

Idaho 148

Idaho Conference Data Marketing 148