PYMNTS

AUGUST 7, 2020

With foreign exchange (FX) rates changing from one day to the next, but the rate at the time of purchase will also probably be different from the rate when a transaction actually settles several days later — making for some nasty surprises on consumers’ card statements.

Policies 302

Policies Online Retail Payments 302

PYMNTS

SEPTEMBER 21, 2018

They are eyeing juicy targets such as gift cards and loyalty programs, both of which are of increasing importance to merchants’ holiday revenues. They are setting up fences and other methods to sell stolen goods — as well as rewards points and those gift cards — and win paydays. Attack can be a simpler proposition than defense.

Fraud 145

Fraud Retail Online Course 145

PYMNTS

JANUARY 28, 2020

The problem can be especially acute when it comes to financial institutions (FIs), said John Owens, general manager of Elan Credit Card , in a new podcast interview with PYMNTS. But that’s not the whole story, of course. But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

South State Correspondent

OCTOBER 26, 2023

Identity management, ID proofing, preventing account takeovers, limiting card-not-present risk, the rise of social engineering on remote workers, and more cyber-crime-as-a-service offerings had most of the buzz. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

MARCH 2, 2020

There is no lack of good ideas in financial services, nor is there a lack of enthusiasm for putting them in place and enhancing the customer experience among banks and other financial service providers. An ever-larger number of players in the consumer ecosystem are recognizing the need to custom-fit payment modalities to services.

Innovation 165

Innovation Customer Experience Fintech Payments 165

PYMNTS

MAY 21, 2019

At the same time, it was reported that India saw 10 million new credit cards between March of 2018 and March of this year, while 64 million additional debit cards emerged over that timeframe. Poland, Finland, Ireland and Spain, among other countries, can use their cards from Monese where the digital payment method is accepted.

Apple 108

Apple Retail Mobile National 108

PYMNTS

NOVEMBER 26, 2018

The company said it has plans to expand to more stores during the course of the next few months. 7-Eleven is redefining convenience for our customers across the globe, which includes providing mobile payment solutions,” Gurmeet Singh, chief digital officer and chief information officer of 7-Eleven, said in the press release.

Mobile 139

Mobile Customer Experience Course Payments 139

PYMNTS

SEPTEMBER 14, 2016

In a world where transactions now take seconds rather than minutes, hours or days to process and approve, the prevention controls must be exercised in real time with intelligence applied across the medium of channels that might be used in today’s digital world, including cards and online banking transactions. million in 2007 to £52.5

Fraud 100

Fraud Payments Customer Experience Exercises 100

PYMNTS

MARCH 6, 2019

There is no longer much tolerance, or enthusiasm, on the part of consumers for digging into one’s pocket to find money or a payment card, or doing the mental math (well, OK, a smartphone has a calculator) to figure out how much to tip a driver. Nowadays, one’s card is on file with the ride-hailing service.

Retail 148

Retail Payments Online Course 148

PYMNTS

JANUARY 8, 2019

There’s more to consumer life than purchase history — and more to card acquisition, too. Consumers want engagement and experiences, and issuers that can provide that can not only gain new customers, but keep tighter and more profitable holds on their cardholders. That’s easier said than done, of course. Real-Time Data.

Cards 140

Cards Software Regional Data 140

PYMNTS

DECEMBER 16, 2020

Clarity would also help issuers and merchants avoid the hundreds of millions of dollars in chargebacks that add to friction in commerce (and additional operating costs, of course). In addition, and adding to the confusion, distribution from different centers may result in multiple authorizations on a credit card.

Retail 228

Retail Management Fraud Omaha 228

PYMNTS

JULY 10, 2019

It reported that “fast-food chains are looking to deploy cameras that recognize license plates in order to identify customers, personalize digital menus and speed up sales.” The report stated that the coffee chain has “began trialing such a system in Korea last year, with customers who preregistered their cars, but restaurants in the U.S.

Course 100

Course Retail Software Innovation 100

PYMNTS

MAY 20, 2020

False positives are the bane of fraud fighters everywhere, as they penalize legitimate customers due to the behavior of bad actors illicitly armed with credentials, card numbers and accounts. Turning away a good order is so damaging,” Rich Stupp y, chief customer experience officer at Kount, told PYMNTS.

Fraud 130

Fraud Mobile System Data 130

PYMNTS

JUNE 17, 2019

In case you didn’t hear, Target faced a register outage that lasted for about 90 minutes on Sunday (June 16), which meant the retail chain couldn’t process cards or other forms of payment. Commerce is done across brick-and-mortar and online conduits, with plastic cards and in-app payments.

Retail 138

Retail Payments Metro Software 138

PYMNTS

NOVEMBER 25, 2019

Near-field communication (NFC) has emerged as an especially intriguing way for QSRs and other businesses to tie ordering and loyalty experiences to today’s mobile users’ needs. You can get rid of the loyalty card. It’s a frictionless experience.”. If you are already a member, we link you with a new pass.

Payments 225

Payments Mobile Dallas Apple 225

PYMNTS

AUGUST 8, 2019

Loyalty is a tricky proposition, especially as plastic cards have given way to mobile payments, and there is little mercy for those businesses that get loyalty wrong. Most of the purchases they make, most of the cards they choose, have loyalty rewards attached to them,” Stevens told Webster. Customer Experience.

Fraud 124

Fraud Innovation Customer Experience Branding 124

PYMNTS

JUNE 18, 2019

By some estimates, cybercrime will have cost the world $6 trillion by 2021 in damaged and destroyed data, stolen money, lost productivity, theft of intellectual property, theft of personal and financial data, embezzlement, fraud and post-attack disruption to the normal course of business. percent result.

Fraud 179

Fraud Data Cards Security 179

PYMNTS

MARCH 24, 2020

To integrate payments in the most efficient way, it, of course, helps to define what integrated payments actually mean, across a constantly shifting payments ecosystem. Determining a company’s main motivation is especially important since the lines between payments monetization and customer experience continue to blur.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

JUNE 25, 2019

Banks feel threatened that they’re going to lose the customer experience layer, which may gradually move to the third parties,” Zachariadis noted. The third parties will [then] have a lot of the information that we hold [and give] to the end customers. SCA and the Future of Banking.

Fintech 122

Fintech Customer Experience Data User Experience 122

PYMNTS

FEBRUARY 13, 2020

Among the key focal points for NCR looking ahead lies expanding card management and commerce capabilities. It’s really about extending out the capability of your card to the commerce ecosystem,” he said. Offering a continuum of digital banking services, of course, brings to mind the advent of Open Banking.

Millennials 231

Millennials Digital Banking Mobile Course 231

PYMNTS

JULY 31, 2019

They talked about how the payment card network is investing to help accelerate innovation in the FinTech space, and what that could mean for all of kind of companies — upstarts and relatively longer-term players alike — in the realm of digital payments. Whole Ecosystem. Whole Ecosystem. “If

Fintech 192

Fintech Innovation US Payments 192

Insights on Business

FEBRUARY 27, 2019

The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience. We need to consider the needs of all types of customers. And people in China prefer this app over their plastic cards.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

JUNE 2, 2020

The system is designed to knock back chargebacks, decrease false positives and manual reviews while keeping customers fully compliant with SCA regulations. card transactions. Delay their decision and the abandonment rate goes up alongside the dissatisfaction rate, and it’s harder to deliver that customized experience,” he said.

Compliance 137

Compliance Fraud Security Regulation 137

PYMNTS

MAY 18, 2018

With the enablement of eCommerce transactions, customers can essentially leverage a “mobile order ahead” function for their cannabis products. That’s not only inconvenient, says Eide, but it makes legitimate customers feel like criminals. This, said Eide, is yet another way in which cannabis retail has yet to be normalized.

Online 114

Online Retail Cards Industry 114

Celent Banking

AUGUST 13, 2015

Zil wrote almost a year ago about his experience using a foreign card in the US. I’m just back from an extended stay in the US, and was really struck by how inconsistent the experience is for a consumer. Check in at a hotel – swipe the card, pre-authorising a charge of $150 a day, no signature, no receipt.

Cards 100

Cards US Customer Experience Survey 100

Celent Banking

SEPTEMBER 19, 2016

The press is full of stories about slow transactions, inconsistent customer experiences and slow merchant adoption. And yet, while the end customer experience clearly must improve, real progress has been made. And yet, while the end customer experience clearly must improve, real progress has been made.

US 100

US ATM Customer Experience Course 100

PYMNTS

JANUARY 1, 2019

Johnnies-come-lately were jumping aboard to set up mining rigs as fast as they could get their hands on graphics cards. There were, of course, the naysayers, who were drawing parallels with the Dutch tulip bubble of the 1630s, cautioning that a currency based on burning CPU cycles would not be sustainable.

Bitcoin 168

Bitcoin Payments Conference cryptocurrency 168

PYMNTS

JULY 15, 2019

A lot of criminal actors start to get it into their heads that because they’d be using the nontraditional medium of cryptocurrency, there’s no course for law enforcement, so trading platforms like ourselves along with regulators need to catch these actors,” he said. But that’s not the case [for businesses that are staying vigilant].”. “A

cryptocurrency 193

cryptocurrency Fraud Security Bitcoin 193

PYMNTS

OCTOBER 8, 2019

To get there, to increase awareness and interest on the part of younger consumers, CUs, of course, must look to digitize their products and services. Pairing those strengths with robust credit card offerings, he said, helps CUs market a full suite of financial offerings that are comparable to marquee FIs. “As

United States 102

United States Millennials Course Lending 102

PYMNTS

JUNE 20, 2018

At the same time, a host of newer POS technology, including touchscreens and Android-based devices, are offering new merchant and customer experiences. That especially includes the ability to handle loyalty and gift cards, and the related points and rewards. Byrne said he anticipates an increasingly biometric future.

Payments 135

Payments Cards System Operations 135

PYMNTS

JANUARY 22, 2019

Not to mention, all those late nights desperately striving to absorb all the information we should have learned over the course of weeks instead of hours, had we the good sense to keep pace with the work. We all remember cramming — all that coffee and/or soda, all those books, notes and ink stains.

How To 144

How To Fraud Online Mobile 144

PYMNTS

JANUARY 22, 2021

As with any payment method, fraud attacks and human errors can upend customer experiences unless companies have strong security strategies in place. Alvarez explained in a recent PYMNTS interview how effectively securing real-time transactions requires thorough contingency planning and advanced customer verification methods.

Security 141

Security Fraud Tools Customer Experience 141

PYMNTS

OCTOBER 24, 2018

Those are, of course, the accounts that are created when a customer presents their identity to a new institution via the web in hopes of taking out credit cards, obtaining loans or opening bank accounts — all the while looking to make transactions online.

Fraud 138

Fraud Training Data Customer Experience 138

Perficient

OCTOBER 29, 2020

Creating promotional offers and providing them to eligible customers, etc. To address these challenges, you need a strong solution that not only streamlines your sales process but also helps you to create a better customer experience. Vlocity Cart, built upon Cards Framework in Vlocity, helps you place orders for your customers.

Management 247

Management Industry Customer Experience Examples 247

NCR

APRIL 24, 2017

Using technology to reinvent customer experience. The Canadian provider focuses on delivering the front-end technology and services required to achieve the customer experience it is looking for, leaving traditional bank functions such as card issuing and money holding to Canada’s OSFI-regulated Peoples Trust.

Retail 75

Retail Customer Experience CA Innovation 75

PYMNTS

MAY 9, 2016

It might be fun to wave a phone at a POS (at least the first few times), but it’s not really all that much better or even really qualitatively different than swiping a card. But that of course assumes that one is purchasing something smaller than a breadbox, which luckily most consumers are during the vast majority of purchases.

Mobile 100

Mobile Customer Experience Course US 100

FICO

JUNE 27, 2022

Build Winning Customer Experiences Without Tanking Efficiency. Consumers spent hundreds of thousands, even millions, on banking and insurance products over the course of their lifetimes. 73% of all people point to customer experience as an important factor in their purchasing decisions. Tue, 07/02/2019 - 02:45.

Customer Experience 52

Customer Experience Analytics Strategy Management 52