South State Correspondent

MARCH 14, 2024

That $1 invested in a new product to an existing customer base is usually above 20%. This all compares to about a 40%+ return invested in improving processes (loan, branch, cash management, etc.) and about an 80%+ return spent on reducing customer churn, increasing lifetime value and/or helping cross-sell.

Innovation 195

Innovation Strategy Capital Comparison 195

Perficient

JULY 12, 2022

Across financial services – industries such as banking, wealth management, and insurance – the need for greater personalization has been a theme for several years. In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

Perficient

JANUARY 25, 2023

2023 has commenced, and rates are climbing, inflation is bubbling, and banking customers are continuing to demand hyper-personalized products and experiences from their institutions. Banks are focused on efficiency initiatives to optimize their operations and lower costs. Another example is Eno , Capital One’s virtual assistant.

Banking Trends 474

Banking Trends Trends United States FDIC 474

South State Correspondent

JANUARY 3, 2024

To do this, we teamed up with Jack Hubbard, Managing Partner of the Modern Banker , to bring you our collective favorites. Each book applies to any banker in a management position who faces a customer in the branch or field or any banker thinking about improving organizational performance.

Leadership 370

Leadership Management Strategy How To 370

PYMNTS

MAY 22, 2018

based company whose artificial intelligence-powered software platform enables in-home network security for network operators, after a Series B funding round. The platform helps various departments reduce costs, save time and deliver additional value to their customers.”. International expansion is on tap for CUJO , a U.S.-based

Security 108

Security Capital Customer Experience Mobile 108

Abrigo

DECEMBER 22, 2023

Takeaway 2 The top lending and credit blog posts focused on the benefits of banking technology, interest rate management, and developing risk ratings. They’ve also focused on managing interest rate risk in a rising rate environment. The institution can more easily capitalize on opportunities and avoid unnecessary risk.

Lending 222

Lending Risk Management Community Management 222

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. And, quite frankly, they’re struggling.

Leadership 154

Leadership Industry Management Resources 154

FICO

MAY 17, 2023

FICO is on a mission to unlock the potential of Applied Intelligence and create a connected end-to-end customer experience. As a company we have spent a tremendous amount of capital and resources, in building and developing what is going to be a platform that will power this vision.

Customer Experience 97

Customer Experience Innovation Trends Strategy 97

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Strike early and often to keep the customer building their relationship with your bank. However, this was the most common structure.

Conference 195

Conference Retail Community Bank Technology 195

PYMNTS

AUGUST 23, 2019

million in venture capital. As reported by The Business Times , in Singapore, Tin Men Capital, a venture capital firm focused on B2B tech startups, led a $5 million Series A funding round to invest in RateIt. Ratelt operates as a real-time customer experience management platform, according to reports.

Online 179

Online Metro Capital Customer Experience 179

PYMNTS

SEPTEMBER 24, 2020

In an interview with Karen Webster, John Rainey , chief financial officer and executive vice president of global customer operations at PayPal , noted that CFOs (including himself) have learned to pivot, too, with ground-level, tech-driven insights that move well beyond simply tracking money flows. What’s Important To Merchants.

Analytics 293

Analytics Examples Trends Operations 293

Gonzobanker

FEBRUARY 8, 2022

Instead, stories and conversations were salted with examples of fintech investments, BaaS opportunities, customer experience transformation, crypto integration, and even blockchain experiments and the potential of DeFi. The grassroots of community and regional banking will no longer be vanilla operations geographically focused.

Fintech 165

Fintech Customer Experience Conference Technology 165

PYMNTS

NOVEMBER 24, 2020

Technology giant IBM and Dublin-based client lifecycle management solutions company Fenergo recently partnered to use AI and analytics on the IBM Cloud to help FIs more easily onboard customers. More than two-thirds of marketers are still failing to capitalize on this outreach method, however, spotlighting a massive missed opportunity.

Online 272

Online Report Customer Experience Analytics 272

Cisco

MAY 5, 2021

Earlier this year Cisco completed its acquisition of imimobile, adding an enterprise-grade, digital-first client interaction management platform to Cisco’s industry-leading collaboration and contact center solution portfolio. Meeting customers where they are has been a common phrase and goal that customers share with us.

Customer Experience 126

Customer Experience Branding Tools Strategy 126

PYMNTS

SEPTEMBER 8, 2020

Thunes, the FinTech startup that operates a global cross-border payments network for emerging economies, announced on Tuesday (Sept. Capital Management is seeking to keep the $175 million it received when Citigroup accidentally paid out several Revlon lenders around $900 million in total.

Payments 141

Payments California Apple Video 141

PYMNTS

JULY 15, 2019

Human resources management firm ThinkHR is strengthening its payroll footprint with a merger announced Friday (July 12). through their network of partners in the payroll, insurance, professional employer organization, and human capital management arenas. Together, the firms service a combined 350,000 employers in the U.S.

Resources 100

Resources Software Training Capital 100

PYMNTS

NOVEMBER 27, 2019

At Funding Circle, we are committed to the best customer experience, which includes creating flexibility for our borrowers,” said Funding Circle U.S. Managing Director Bernardo Martinez. operations moved to quell concerns over investors’ inability to withdraw funds. In October, Funding Circle’s U.K. Funding Circle U.K.

Customer Experience 132

Customer Experience Lending Operations Capital 132

PYMNTS

DECEMBER 9, 2020

The takeover signaled an evolution of the company's business model from a traditionally business-to-consumer (B2C) seller, to one that includes business-to-business (B2B) operations. Technology today can automate a range of workflows surrounding a B2B payment, including invoicing, payment term management and payment processing.

Innovation 297

Innovation Fintech Cards Payments 297

Abrigo

FEBRUARY 23, 2022

Another option is to make small business lending more efficient and borrower-friendly so that the financial institution can win, process, and manage more loans without big increases in staffing or other expenses. That leaves two options: purchasing custom software or modifying one-size-fits-all software to fit their circumstances. .

How To 195

How To Lending Software Survey 195

Gonzobanker

MARCH 22, 2023

It’s a good time to surround the executive team with a diversity of smart advisors and capital market players. Capital – Losses on bonds on banks’ held-to-maturity portfolios have reduced bank tangible equity by roughly 200 basis points. The slow, evolving maturity of a bank’s enterprise risk program needs to speed up fast.

social media 78

social media Capital Risk Management Strategy 78

Abrigo

FEBRUARY 3, 2020

Financial institutions generally are moving away from self-managed, on-premise technology and are finding hosted solutions that provide the security and scalability they need. Creating more efficient operations and improving customer experiences are the goals driving technology strategies and investments at many U.S.

Resources 150

Resources Security Customer Experience Fraud 150

South State Correspondent

JULY 25, 2022

Providing a narrative around your “fortress balance sheet,” ever-more-efficient operations, and defensive vision is now critical. Now, more households and businesses are thinking about switching banks, and the customer experience is king. Stakeholders want to know how are you making life better for your customers?

Trends 195

Trends Lending Marketing Capital 195

South State Correspondent

JANUARY 23, 2023

With the capital raised by Elon Musk, Microsoft, and others, this year, banks look to license the technology utilizing a paid professional version and leverage the tool through the Microsoft Office Suite to accomplish a variety of tasks more efficiently. How should I pitch treasury management services?

Tools 370

Tools Examples Analysis Data 370

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

Bank Innovation

SEPTEMBER 17, 2019

Greenlight Financial, which just raised $54 million in Series B funding, is acquiring customers by pitching itself as a personal finance and banking hub for kids. Greenlight is a digital-only banking startup that is designed to teach kids how to manage their finances as they grow into adulthood.

Operations 225

Operations How To Management Customer Experience 225

PYMNTS

OCTOBER 8, 2020

Fusion Payments To Go offers “best-practice” features and operating rules for supported settlement and clearing functions, in addition to standard integration with outside applications, according to the announcement. Linear Capital served as the head investor, while additional help originated from KZM & Company Group.

Innovation 301

Innovation Technology Fintech Payments 301

PYMNTS

JANUARY 11, 2021

To that end, and as reported, NCR is looking to buy Cardtronics , in a deal that takes place amid recent news that Apollo Global and Hudson Executive Capital, private equity firms, were also gunning for Cardtronics. Banks, he noted, are increasingly having to embrace a digital-first experience. Brown said. “So

ATM 142

ATM Strategy Capital Bitcoin 142

PYMNTS

DECEMBER 30, 2020

“The B2B buyer is rapidly evolving and becoming more sophisticated, and, in turn, expectations are shifting [toward purchasing] with their payments of choice,” Anjali Shah , director of client management for online merchants at American Express, told PYMNTS in the February 2020 B2B eCommerce report , a collaboration with American Express.

Online 302

Online Meeting Payments Fintech 302

PYMNTS

DECEMBER 8, 2017

It was a mixed bag of funding, with a few startups working in more traditional B2B technology, including expense management and SaaS. Expense Management. Axiom Capital, AME Cloud Ventures and other investors also participated in the funding, which brings Happay’s total valuation to as high as $55 million.

Bitcoin 139

Bitcoin Analytics Payments Capital 139

PYMNTS

JUNE 15, 2020

And if consumers return to webrooming, the research also explored the areas in which they want to improve their in-store experiences. The operative issue is how the tide will turn now that consumers have declared their shift to online shopping and their fear of returning to physical stores.

Retail 175

Retail Survey Comparison Online 175

PYMNTS

OCTOBER 16, 2020

That’s why Mastercard and Stride , which operates a portable-benefits platform for gig workers, are joining forces to make it easier for independent contractors to shop for, select, enroll in and pay for healthcare coverage. With gig-economy participation rising and U.S. million gig workers save more than $1 billion on benefits.

America 291

America Innovation Customer Experience Industry 291

South State Correspondent

MAY 1, 2024

How Banks Can Leverage: While not exactly a banking innovation, banks can better allocate capital to COIs. One of the best tips we ever received was to target retiring executive managers from companies and trade organizations and offer them part-time work to advise and introduce the bank to their network.

Innovation 195

Innovation social media Branding Marketing 195

PYMNTS

JULY 31, 2019

an effort that was already operating in Europe and Asia-Pacific. Those companies, so young and without much of familiarity with payments, will usually need bank sponsors, program managers and other such types of partners , he said. “We They include the money transfer operation InstaReM , and the digital wallet operation Razer.

Fintech 192

Fintech Innovation US Payments 192

PYMNTS

MAY 1, 2017

Founded in 2012, the Phoenix-based company sells cars through its website and operates automated towers that store cars in U.S. are acting as joint book-running managers for the offering. William Blair & Company, LLC, BMO Capital Markets Corp. and JMP Securities, LLC are acting as co-managers. “I Baird & Co.,

Nashville 128

Nashville Tennessee Phoenix Austin 128

PYMNTS

NOVEMBER 18, 2016

Asia outpaced North America in funding volume for the FinTech world, and this week’s B2B venture capital roundup seems to reflect that, with several deals from VCs in the region. Future Venture Capital spearheaded yet another funding round in the U.S. Coming in at a close second for B2B venture capital value this week is Womply.

Fintech 100

Fintech US Capital Community 100

South State Correspondent

AUGUST 10, 2023

It eats up a substantial number of resources for a bank and often causes a less-than-optimal customer experience. Unfortunately, banks have purchased various systems such as digital/mobile banking, account opening, treasury management, and other banking services from their core service providers because it was easy.

System 195

System Examples Operations Data 195

Perficient

OCTOBER 15, 2020

The OCI Streaming Service is fully managed so companies don’t have to worry about the complexity and operational burden of running all their data streams. OCI Streaming Service and Kafka Connect – excellent Oracle blog on use cases, set up and benefits of OCI Streaming Service and Kafka Connect.

Analytics 332

Analytics Data Video Big Data 332