Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195

Abrigo

DECEMBER 22, 2023

download NOW Takeaway 1 The most popular blog posts on the Abrigo site reflect many of the priorities community banks and credit unions had in 2023. Takeaway 3 Articles specific to small community banks were among the most-read blogs, with best practices for construction lending at the top of the list.

Lending 221

Lending Risk Management Community Management 221

PYMNTS

JANUARY 30, 2020

Farfetch will use the capital to continue growing and expanding into new markets, particularly China. We are excited to build on our cooperation with Farfetch and support the company as it accelerates its growth in China and enhances its customer experience and offerings in the region,” said Martin Lau, Tencent’s president.

San Francisco 228

San Francisco Leadership Technology Branding 228

ABA Community Banking

JULY 15, 2020

When COVID-19 accelerated customer movement into mobile and online banking solutions, and triggered consumers to push their funds into bank accounts, banks that had made investments in the digital customer experience were positioned to capitalize.

Digital Banking 122

Digital Banking Customer Experience Capital Mobile 122

Gonzobanker

FEBRUARY 8, 2022

Maybe instead of Acquire or Be Acquired, this conference should be called Evolve or Be Acquired,” observed Eric Sprink, CEO of Coastal Community Bank in Everett, Wash., The winners in this next decade will press their advantages going deep with specialized expertise and niches – customer experience and strong talent will be table stakes.

Fintech 166

Fintech Customer Experience Conference Technology 166

Independent Banker

MARCH 31, 2022

Executive committee members tell us what advocacy issues they’ll be focused on during their terms, while board members share their words of wisdom for up-and-coming community bankers: themselves. To sum it up, these leaders are all in and all heart for community banking. This is why sharing our customer stories is so important.

Community Bank 239

Community Bank Community Industry Texas 239

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Other banks focused on the customer experience, while others looked at technology that enhanced cross-selling.

Conference 195

Conference Retail Community Bank Technology 195

PopularBank

OCTOBER 28, 2020

Popular is committed to meeting the needs of our customers and communities, guided by our 127-year legacy. We are confident that this repositioning will improve the performance of Popular Bank as we continue to meet the growing and diverse needs of our customers, employees and communities throughout our markets.”.

Puerto Rico 52

Puerto Rico New York Metro Community 52

Independent Banker

DECEMBER 31, 2022

The payments landscape is evolving, and customers’ needs are changing. Here’s how community banks can enhance their payments offerings. Increased competition signals that the payment relationship with the customer is up for grabs by a growing group of challengers. Create frictionless customer experiences.

Trends 140

Trends Payments Community Bank Texas 140

Abrigo

MAY 5, 2022

Other podcasts might be internationally based and of little interest to community financial institutions or credit unions based in the U.S. Main Street Banking: A Podcast for Community Bankers 8. It also examines how community banks are different than other types of financial institutions, along with strategies for optimal operations.

Community 195

Community Lending Maine Resources 195

PYMNTS

JUNE 3, 2020

Chief Executive Officer Tim Baxter said in the announcement, “The impact of the COVID-19 pandemic on our industry, economy, communities, associates and customers over the last few months is unlike anything we have experienced before, and the protests and demonstrations across the country over the last week create even more uncertainty. .”

Columbus 130

Columbus Illinois Ohio Guidelines 130

PYMNTS

DECEMBER 18, 2018

Through gpi, SWIFT and its community have managed to radically innovate the very core of correspondent banking, in what has been the biggest innovation in SWIFT’s 40 year history,” said SWIFT Chief Marketing Officer Luc Meurant in a press release providing the business update.

Customer Experience 139

Customer Experience Innovation Payments Community 139

PYMNTS

DECEMBER 30, 2020

To create a good customer experience, merchants need to adjust their checkout experience to match the specific needs and requests of that market. That could, for example, be to offer local payment methods to give the customer the option to pay with their preferred method.".

Online 302

Online Meeting Payments Fintech 302

PYMNTS

OCTOBER 22, 2019

21), outlining an alliance that sees Investors Bancorp subsidiary Investors Bank collaborating with OnDeck Capital subsidiary ODX to digitize the bank’s loan origination platform for digital loan services in select markets. The companies announced their collaboration in a press release Monday (Oct.

Lending 101

Lending New Jersey Online Customer Experience 101

South State Correspondent

OCTOBER 26, 2023

The catalyst was likely a panel led by the CEO of Taktile (AI Underwriting), a Partner from Bain Capital, a partner for Andreessen Horowitz, the chief data scientist from Branch International (digital banking fintech for India and Africa), and a tech correspondent for CNBC. You have never heard so many intelligent people sound not so smart.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

SEPTEMBER 24, 2020

In an interview with Karen Webster, John Rainey , chief financial officer and executive vice president of global customer operations at PayPal , noted that CFOs (including himself) have learned to pivot, too, with ground-level, tech-driven insights that move well beyond simply tracking money flows. They’re not,” said Rainey.

Analytics 293

Analytics Examples Trends Operations 293

PYMNTS

SEPTEMBER 19, 2019

The companies want to take advantage of the pilot endeavor to get products to customers in minutes, and continue to develop the technology. . Walgreens continues to explore partnerships to transform and modernize our customer experience and we are proud to be the first retailer in the U.S.

Virginia 109

Virginia United States Customer Experience Retail 109

BankInovation

JULY 8, 2020

Hope Credit Union and Local Initiative Support Corporation (LISC), two financial institutions that received part of Netflix’s $100 million commitment to support Black communities, are injecting the capital into Black-owned businesses and affordable housing.

Community 64

Community Capital Customer Experience Innovation Strategies 64

Independent Banker

DECEMBER 31, 2022

We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year. Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023. By Beth Mattson-Teig.

Community Bank 91

Community Bank Community Tampa North Carolina 91

Gonzobanker

MARCH 22, 2023

Here are seven key areas where bank executives need action plans to address burning challenges: Communication – Bankers have been working to calm their customers and community, but the quantity and quality haven’t yet met the standard in an always-on social media world where the public is sniffing for transparency and authenticity.

social media 78

social media Capital Risk Management Strategy 78

PYMNTS

NOVEMBER 12, 2018

Rolling out later this month, the DBS MAX tool is designed to promote the adoption of ePayments among the small business community and address friction SMBs experience in managing cash flow and finances. It is also critical to their success and overall viability.

Payments 158

Payments Tools Mobile Customer Experience 158

Gonzobanker

JULY 10, 2020

Regardless of their viewpoints on capital recovery, now is the time for banking leaders to reevaluate their planning strategies. In a recent Fortune survey, 55% of corporate executives said they expect to return to 2019 capital spending levels sometime in 2021. What businesses need capital in the interim? Capital will be king!

Risk Management 88

Risk Management Capital Strategy social media 88

PYMNTS

NOVEMBER 18, 2016

Asia outpaced North America in funding volume for the FinTech world, and this week’s B2B venture capital roundup seems to reflect that, with several deals from VCs in the region. Community Funded. Future Venture Capital spearheaded yet another funding round in the U.S. Community Funded revealed Thursday (Nov.

Fintech 100

Fintech US Capital Community 100

Jeff For Banks

DECEMBER 28, 2023

I work for The Kafafian Group, a community bank consulting firm based in Bethlehem, Pennsylvania. Many of my readers might not know what my firm does, so I want to dedicate this post to the problems we help community bankers solve.

Groups 85

Groups Capital US Community 85

Perficient

NOVEMBER 21, 2023

Describe a typical day in the life. Perficient, though not new to insurance, is consistently realigning to capitalize on the industry’s digital transformation potential. In my role as our Insurance Principal within our Financial Services business unit, I spearhead our strategy and delivery efforts in insurance.

Industry 221

Industry Conference Meeting Maine 221

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. And, quite frankly, they’re struggling.

Leadership 155

Leadership Industry Management Resources 155

Abrigo

FEBRUARY 27, 2020

Many community bankers expect a recession will start by at least mid-2021, according to the most recent Community Bank Sentiment Index. I’m surprised at how inefficient and poorly automated things are,” said David O’Connell, Senior Analyst with research firm Aite Group , after reviewing the survey results.

Lending 243

Lending Survey Data System 243

PYMNTS

MARCH 11, 2020

The analyst community balked at longer-term questions about the company’s liquidity even though 2019 was the company’s sixth straight year of triple-digit revenue growth with over 177,000 cars delivered and just shy of $4 billion in revenue. billion, on an 82 percent increase in retail sales. Garcia said the firm is in a good position.

Company 130

Company Miami San Antonio Oklahoma City 130

South State Correspondent

MARCH 23, 2022

It would do that by using technology, design, and data science to provide a customer experience that would generate its publicity. Not only was credit better, but customer lifetime value was a multiple of the average. They underinvest in pre-purchase advertising and overinvest in the customer experience.

Branding 221

Branding social media Strategy Data 221

PYMNTS

FEBRUARY 27, 2017

billion, with other investors including SoftBank Group and GPI Capital. SoFi’s platform — equal parts technology, community and exceptional customer experience — is rapidly transforming personal finance,” said Mike Bingle, managing partner of Silver Lake. “We

United States 100

United States Customer Experience Community Technology 100

PYMNTS

NOVEMBER 7, 2018

CEO Scott Sanborn said that results benefited partly as the firm was and has been able to serve broad range of investors across the company’s platform, marked by varying cost of capital and risk appetites.

Taxes 159

Taxes Management Risk Management Capital 159

PYMNTS

JUNE 14, 2019

in the last year, a low number of customer reviews, which affects search result ranking, and a low response rate to online consumer concerns. Capital One had the highest overall reputation score at 405, followed by TD Bank (374) and Chase Bank (370). Customer experience in all channels directly affects satisfaction.

Retail 103

Retail Study Online Mobile 103

Jeff For Banks

JULY 5, 2022

They are/were the business owners, demanders of capital and loans, and significant depositors. So banks, even community banks like [bank name] must take a sharp pencil to prune their branch network to compete with the higher interest rates of online banks, make investments in people and technology, and deliver to their shareholders.

Millennials 78

Millennials Community Pennsylvania Community Bank 78

PYMNTS

OCTOBER 21, 2016

With a strong penetration of smartphones and mobile commerce, Spain is quickly gaining visibility in the FinTech world, and its capital city is leading the charge. In this week’s installment of PYMNTS’ Weekly Tech Center Roundup , Madrid takes center stage and showcases why the tide is changing within its tech community.

Fintech 100

Fintech San Francisco Big Data Capital 100

Abrigo

FEBRUARY 23, 2022

With stiff competition from alternative lenders, non-bank financial institutions, and money service businesses who are pushing the boundaries of the traditional lending model, financial institutions can’t afford to deny the efficiencies and convenient customer experience of digitally enhanced loan systems. Knowing Your Customer.

How To 195

How To Lending Software Survey 195

Jeff For Banks

DECEMBER 24, 2018

Although the magi's perils were greater and their journey quite significant than the modern day banker, I too see headwinds for community financial institutions, and wish for three gifts for them during this holiday season. And balance the interests of your constituencies: shareholders, customers, employees, and communities.

social media 60

social media Training Resources Community 60

PYMNTS

JANUARY 17, 2017

Accel, Andreessen Horowitz, Index Ventures, Kleiner Perkins Caufield & Byers, Spark Growth and Social+Capital are all involved in the fund. Guilfoyle, as well as other experts, see investing in the bot community as a smart move for Slack. As for new bots this week, Digit launched one.

San Francisco 100

San Francisco Community Branding Customer Experience 100