California Customer Experience Online Retail 
PYMNTS
NOVEMBER 24, 2020
Businesses and financial institutions (FIs) are constantly examining ways to make their customers’ accounts more secure, especially as more consumers go online to make purchases and transact during the ongoing COVID-19 pandemic. Developments From The Digital Consumer Onboarding Space. It also found that just 16 percent of U.S.
PYMNTS
AUGUST 13, 2020
To provide further same-day and next-day services to its customers, Lowe’s Companies, Inc. said in an announcement that it intends to open four online shopping fulfillment centers, seven bulk distribution hubs and 50 cross dock delivery terminals over the year and a half to come. The retailer unveiled an investment of $1.7
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PYMNTS
MARCH 30, 2020
California Consumer Privacy Act (CCPA), Washington Privacy Act (WPA) and other new privacy and online transaction standards are changing how businesses interact with consumers’ data in the U.S. Personalized experiences require merchants to have access to data — a crucial resource in helping them distinguish themselves from competitors.
PYMNTS
FEBRUARY 14, 2020
This year, they expect more customer experience improvements, a boost from the Golden State and an effort to keep a new generation of wine connoisseurs engaged. And the wine retailer of the year? The 2019 wine retailer of the year was online – specifically, it was a good year for Wine.com.
PYMNTS
APRIL 13, 2018
Traditional brick-and-mortar retailers are flocking to digital channels to avoid going out of business. Retail apocalypse skeptics have been saying it for some time: Brick-and-mortar retail isn’t dying; it’s just changing. And the problem with traditional retail was never that it lived in physical stores instead of digital ones.
PYMNTS
SEPTEMBER 6, 2019
Brick-and-mortar retailers are taking small-format, inventory-free locations to big cities: Nordstrom , for instance, is bringing its Nordstrom Local concept to the Big Apple. At the locations, customers will be able to access services such as returns, order pick-up and alterations. In Other Brick-and-Mortar News.
PYMNTS
JUNE 29, 2020
Wealthfront , the online investment service firm, has added checking features to its app. The Palo Alto, California startup said the no-fee account is the company’s latest move to build a next-generation banking service that is branchless, automated and optimizes every dollar.
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