PYMNTS

FEBRUARY 17, 2017

Businesses are taking notice and looking for ways to source crowd insights, sentiment and authentic user experiences to leverage the sway social content has over prospective buyers. Enter Feelter , a technology startup that looks to bring the power of social media sentiment to brands. We bring the truth.

Branding 107

Branding social media Video Big Data 107

PYMNTS

APRIL 15, 2016

When smartphones first emerged as yet another viable medium of retail, many merchants needed help getting themselves set up on the then-foreign mobile platform. That’s why Gear Commerce created SOHO VR, which offers one solution for branding your products in a VR space.”.

Retail 100

Retail User Experience Branding Technology 100

PYMNTS

MARCH 17, 2017

Sometimes all it takes is a new way of looking at things to open up a world of possibilities — at least, that’s what retailers investing in augmented reality (AR) and virtual reality (VR) believe. Meanwhile, other industry projections show that more than 800 million AR apps for retailers will be downloaded by consumers by 2019.

Retail 102

Retail Online Technology National 102

PYMNTS

SEPTEMBER 29, 2020

is in talks for as much as a $25 billion stake in a Mumbai, India conglomerate that is planning to launch a “ super app ” designed to offer a mega selection of retail products, sources told Mint. In May, Tata Capital, a division of Tata Group, introduced a mobile app that promised a better user experience for getting loans.

Groups 199

Groups User Experience Capital Retail 199

Perficient

FEBRUARY 18, 2021

I presented on this topic, along with my colleague Scott Albahary – Chief Strategist for Financial Services here at Perficient and Jim Marous – Co-Publisher of The Financial Brand , to approximately 500 financial services industry folks. Then we present an outside industry (automotive, retail, etc.) The Approach.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

PYMNTS

JANUARY 9, 2019

Retailers raked in more than $850 billion during the 2018 holiday season, marking the fastest holiday retail sales growth seen in the past six years. Luxury retailers have been slower to move online than some other retailers, but the impact of online sales in this industry can already be seen.

Fraud 109

Fraud Retail Security Online 109

PYMNTS

JUNE 17, 2016

It’s a question that USA Technologies, a leader in digitizing payments for unattended retail , wanted answered with respect to the use of mobile payments to buy goodies in vending machines. Early indicators report that there is a strong connection between the use of Apple Pay and increased sales at these retail locations.

Apple 100

Apple Retail Study Louisiana 100

Perficient

NOVEMBER 3, 2020

Here’s why: Traditionally users weren’t able to purchase items through social media platforms. Social influencers could promote brands through their channels and direct users to “swipe up” or click a link in their bio to purchase. 70% of people will trust a recommendation from someone they don’t know.

social media 332

social media Google Branding Training 332

FICO

MAY 18, 2023

The innovative pay-as-you-go solution allows Dock’s clients, including banks, fintechs, and retailers, to intercept fraudulent transactions and protect their operations, while also improving the user experience. Currently, Dock has 250 clients that use FICO technologies to fight fraud.

Fraud 52

Fraud Technology social media Innovation 52

PYMNTS

OCTOBER 8, 2020

She said the biggest and best-in-class brands had been on that path long before the pandemic. But the pandemic-inspired shift to digital commerce has raised consumer expectations for seamless simplicity in multichannel journeys and pressured retailers slower to enter the world of omnichannel to work double-time to catch up. .

Customer Experience 160

Customer Experience Branding Video Data 160

PYMNTS

SEPTEMBER 30, 2020

The only question is: What do retailers have to do to win them over? Many consumers consider familiar payments brands like Google Pay and Amazon Pay to be a sign of trustworthiness, while others look at the overall quality of a site when deciding whether to buy from it.

Report 230

Report Retail United States Online 230

Perficient

JANUARY 16, 2023

It was a 1970s version of a retailer offering a financial product – credit, to enable sales and, if mom didn’t pay the charge in full at the end of the month, increase profits on the transaction via charging interest. You may be wondering if embedded finance conflicts with distributed ledger technologies such as blockchain.

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

OCTOBER 5, 2020

This new software expands the user experience and expands digital capabilities of ATMs,” said Frank Hauck , president and general manager, NCR Corporation , in a statement. “In Banks can also customize the new software platform, incorporating their own branding and design features through HTML and CSS. “It

ATM 158

ATM Atlanta Software User Experience 158

PYMNTS

JULY 3, 2019

Founded in 2018, Joko’s loyalty program already works with dozens of major retailers including McDonald’s, Uber, Starbucks, Zara and more. Instead, the user is notified after their purchase and can check their points in the app, trading them for gift cards to several retailers or converting them into charitable donations.

Cards 135

Cards Fintech Retail User Experience 135

PYMNTS

JULY 30, 2020

The Salt Lake City payment processing platform has joined with Plaid, a Visa subsidiary based in San Francisco, that builds financial technology platforms to connect bank accounts and initiate automated clearing house (ACH) transfers. Plaid is connected to more than 11,000 financial institutions. “ACH

San Francisco 159

San Francisco User Experience Cards Customer Experience 159

PYMNTS

JUNE 29, 2017

From credit card companies to retailers and consumers, there are many key stakeholders in the commerce process, both on and offline. Without proper payment processes in place, it’s likely that the entire retail ecosystem would either grind to a halt or favor one side over another. Is true streamlining possible?

Payments 143

Payments Retail Branding User Experience 143

PYMNTS

JANUARY 9, 2020

In the webinar, case studies will show how merchants can differentiate themselves by successfully bridging digital and physical retail settings. In the webinar scheduled for Jan. To do so, according to Parsons, businesses must embrace what she terms “an ecosystem of partners.”

Payments 151

Payments Case Study User Experience Millennials 151

South State Correspondent

APRIL 27, 2022

In this article, we walk through why banks should focus on total experience (TX) and give you the ten critical factors that can catapult your bank ahead of almost every bank in the industry. What Is Total Experience? Total experience is the latest evolution of providing superior service. That is a big difference.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. Wary of alienating existing customers, they do not want to alter their current branding.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

JULY 6, 2017

The latest company to move the ball for chatbots is fashion designer brand Tommy Hilfiger. Just before the Fourth of July holiday break, news was shared on how the brand took chatbots to a new level via integrating it into autoplay video advertisements. It’s likely that this will serve a multi-purpose function for the fashion brand.

Video 100

Video Branding social media America 100

PYMNTS

OCTOBER 18, 2018

In general, tokenization offers “added security, higher approval rates and, on top of that, [lifecycle] management, [which] leads to a better consumer experience.”. Mastercard will work with Adyen, Digital River, Stripe, Square, Worldpay and its own eponymous gateway services to bring tokens to retailers. Digital Commerce Umbrella.

Cards 150

Cards Security Online Branding 150

PYMNTS

MARCH 1, 2017

The retail landscape is changing fast in the face of new technologies and shifts in buyer behavior and consumer demand. Consumers no longer want to just be transacted with—consumers want to be in relationships with the retailers and brands that know them well.”. They’re now circling your brand.

Branding 100

Branding Retail Software User Experience 100

PYMNTS

APRIL 23, 2018

Brick-and-mortar retail has spent the last decade building bridges to the digital world so a new generation of digital consumers can move fluidly between them. What’s been largely left behind, however, is a payments experience that moves just as seamlessly between those worlds. Sang Ahn, VP and general manager of Samsung Pay U.S.

Samsung 167

Samsung Payments Retail Cards 167

PYMNTS

MARCH 26, 2018

“The meal kit market is crowded, but it’s also growing rapidly, so there’s room for a lot of types of brands,” McDevitt told PYMNTS. The acquisition is a sign that others are seeing the rising trend in consumer demand for healthy products, which validates our brand position and gives us confidence for continued growth in our sector.”.

Branding 121

Branding User Experience Trends National 121

PYMNTS

MAY 26, 2017

The data collected through these online communities gives brands the insights they need to make real-time decisions that serve the commerce king: the customer. According to Forrester, brands face a 50 percent higher revenue risk in 2017. Brands must either disrupt or be disrupted. . — as if they were on a social network.

Branding 103

Branding Community Survey Data 103

PYMNTS

FEBRUARY 7, 2020

He said per reports, “The economic cost of building siloed systems in a world where citizens travel globally is really stupid, and where crime travels globally is even more stupid, and where technology is completely global is even three times more stupid.”. Stripe Powers Digital, In-Store Payments For Lightspeed Retail, Restaurant Customers.

Google 123

Google Retail United States Online 123

Cisco

OCTOBER 19, 2020

In our event Oportunidades Emergentes: El nuevo paradigma financiero , we analyzed the great opportunities that arise for Latin America, as well as real experiences in terms of the growth of digital bank use and access to financial services by a greater number of clients.

User Experience 71

User Experience America Security Digital Banking 71

PYMNTS

DECEMBER 10, 2018

Capital One made the headlines then – a genius move, many called it at that time, for an issuer that lacked demand in deposit accounts and had no other way to provide a debit-like offering that would make their brand sticky to consumers. Just like 2012, with the launch of MCX and CurrentC merchant-branded, ACH-linked mobile payments products.

Branding 184

Branding Cards Payments New Jersey 184

PYMNTS

FEBRUARY 12, 2019

The ideal — the goal of ongoing work across much of the digital payments and commerce industries — is to join two related, but distinct, tasks in the hopes of bringing more security and convenience to financial and retail transactions. According to Pointner, that would be facial recognition technology. The Hot Thing. Face Familiarity.

St. Louis 144

St. Louis Mississippi User Experience Knowledge Base 144

PYMNTS

APRIL 7, 2017

Amazon recently focused a bit of attention on smoothing out one of the rougher patches marring user experience and accessibility. Amazon recently fixed an early point of friction: the requirement that users enable Alexa’s skills via smartphone or web browser before they can use them. Here’s what we mean.

Google 101

Google User Experience Apple Retail 101

Celent Banking

NOVEMBER 12, 2014

Neo-banks are acquired and rolled into larger digital channels offerings : I wrote earlier this year about banks acquiring technology companies, thereby acting more like tech companies than traditional banks. Indeed some of them have already begun offering digital services through a separate digital brand. What do you think?

social media 232

social media Customer Experience Branding Mobile 232

PYMNTS

OCTOBER 10, 2019

The latest PYMNTS Order to Eat Tracker highlights how several major brands are embracing (or resisting) third-party delivery services, new models and new ordering solutions in an effort to win over customers. The virtual restaurant business model is becoming increasingly popular as technology improves the user experience.

Los Angeles 129

Los Angeles Branding Chicago User Experience 129

PYMNTS

SEPTEMBER 14, 2016

Retailers have been conditioned to think that fraud is simply an unavoidable cost of doing business. But Michael Reitblat , cofounder and CEO of Forter , thinks that’s a backwards way of looking at fraud and invests $20 million a year in technology to support an entirely different conversation.

Fraud 100

Fraud Retail User Experience System 100

PYMNTS

JANUARY 28, 2019

And the concept is not unfamiliar to customers who, according to recent data, are already receptive to mobile technology. From third-party apps like TwentyTables to the mobile technology of QSR chains such as Starbucks , technology is connecting restaurants with diners ready to place orders. In fact, Yum!

Mobile 153

Mobile Technology User Experience Online 153

PYMNTS

DECEMBER 12, 2016

But not brand. Not only is mobile making gift giving easier and faster, but it is also making the recipient of the gift have that much more of a better user experience because they can store their gift card in their mobile wallets, in their mobile apps, and have them with them all the time.”. Therein lies a conundrum.

Cards 100

Cards Mobile Branding Retail 100

PYMNTS

DECEMBER 31, 2018

It was an experience anchored in a fixed location that was dependent on and defined by power and connectivity capabilities. Over the past 10 years, the point of sale has been evolving as mobile technology has trained consumers to expect richer interactions while enabling the processing of the transaction to “come to them.”

eBook 162

eBook Mobile User Experience Training 162

PYMNTS

DECEMBER 4, 2018

That comes as digital payments are entering the mainstream, driven by technology and demographics. When it comes to a loyalty program, it’s all about a good user experience. Webster noted that along with technology, the demographics picture is shifting a bit. It’s time to shop – and shopping takes time.

Payments 191

Payments Millennials Cards Course 191