PYMNTS

OCTOBER 8, 2020

Manheim Logistics will use its Ready Logistics and Central Dispatch brands with DHL's logistics engineering expertise and advanced technology, including advanced routing, to help customers speed up processes, according to the release. And there will be a new integrated user experience portal for use by shipping and operations workers.

Management 184

Management Detroit User Experience Resources 184

PYMNTS

NOVEMBER 9, 2020

We’re charging forward on our journey to revitalize the chain drug store experience — store by store, community by community — and today we’re ready and excited to invite customers to join us on this journey,” said Rite Aid Chief Operating Officer Jim Peters. The company is also upgrading its digital experience.

Retail 173

Retail Community User Experience Training 173

PYMNTS

MARCH 26, 2020

As Davis noted, larger banks, including regional players, tend to have their own technology platforms — and direct integrations into their own networks — to enable mobile and contactless payments. They are not always fast followers of newly introduced products and services from their larger banking brethren who operate on a national scale.

Community 247

Community Community Bank Mobile Cards 247

PYMNTS

SEPTEMBER 30, 2020

Many consumers consider familiar payments brands like Google Pay and Amazon Pay to be a sign of trustworthiness, while others look at the overall quality of a site when deciding whether to buy from it. This leaves many in the dark about the specific steps they should take to optimize their operations for their particular circumstances.

Report 230

Report Retail United States Online 230

PYMNTS

JANUARY 27, 2020

N26, a mobile bank and a subsidiary of one of Europe’s fastest-growing financial startups, has announced that after five months of operation in the U.S., N26 said it has always been focused on creating an exceptional user experience. it has gained 250,000 customers, according to a release.

User Experience 141

User Experience ATM Mobile Branding 141

PYMNTS

MARCH 9, 2020

That’s because headless commerce makes it easier for retailers and brands to get a holistic view of front end and back end user experience and tweak consumer-facing touchpoints and payment processes as needed. Years of research show tangible benefits from separating back end from front end in the name of speed and efficiency.

Retail 208

Retail User Experience Study UX 208

PYMNTS

JANUARY 6, 2021

In Mexico, the pandemic is moving the needle toward digital payments — specifically mobile payments — to become more widely embraced by businesses and consumers alike. To get there — to spur increased user adoption — he said that the SPEI user experience has had to improve. Solving For The Chicken And Egg Problem.

Payments 363

Payments User Experience System Mobile 363

PYMNTS

SEPTEMBER 9, 2019

It’s also the start of another football gambling season — one that involves mobile commerce and digital payments, and companies trying to innovate their way to success in this growing field of transactions. One of the ways that these websites are able to differentiate is through user experience. Some 15 percent of the U.S.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

JUNE 16, 2017

TeleSign , the world’s first end-to-end communications platform as a service, announced new iOS capabilities for its mobile app verification service, App Verify.

Fraud 100

Fraud Cyber Security User Experience Security 100

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. Wary of alienating existing customers, they do not want to alter their current branding.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

NOVEMBER 23, 2020

Here again, the sense is that established banks and FIs are quickly losing their comfortable lead as businesses leap into payment innovations – from instant to mobile – to meet imminent needs. Even B2B payments now need to be delivered with a better user experience, and much work remains. Deluxe itself has 4.5

Data 143

Data User Experience Fintech Lending 143

Celent Banking

NOVEMBER 12, 2014

GoBank recently announced that it was going to stop allowing account opening via the mobile device. Users will now have to purchase an account opening “kit” from a store, adding significant friction to the process. Indeed some of them have already begun offering digital services through a separate digital brand.

social media 232

social media Customer Experience Branding Mobile 232

PYMNTS

JANUARY 15, 2019

In the digital age, quick-service restaurants (QSRs) can use all sorts of technology to improve the customer ordering experience. From in-store kiosks to mobile apps, new innovations are giving diners the chance to ditch the line and order through other channels. percent of customers. percent of customers. percent of customers.

Innovation 125

Innovation Mobile Management Branding 125

PYMNTS

OCTOBER 10, 2019

The latest PYMNTS Order to Eat Tracker highlights how several major brands are embracing (or resisting) third-party delivery services, new models and new ordering solutions in an effort to win over customers. The virtual restaurant business model is becoming increasingly popular as technology improves the user experience.

Los Angeles 129

Los Angeles Branding Chicago User Experience 129

PYMNTS

OCTOBER 19, 2016

ContentSquare, an experience optimization platform for online and mobile businesses, announced Tuesday (Oct. In a press release , ContentSquare said it captures online and mobile behaviors to measure user experience , increase engagement and improve conversion rates.

User Experience 100

User Experience Analytics Online Mobile 100

PYMNTS

DECEMBER 10, 2018

Capital One made the headlines then – a genius move, many called it at that time, for an issuer that lacked demand in deposit accounts and had no other way to provide a debit-like offering that would make their brand sticky to consumers. Just like 2010, with the launch of ISIS, aka Softcard , and its merchant-friendly mobile payments scheme.

Branding 184

Branding Cards Payments New Jersey 184

PYMNTS

JANUARY 3, 2017

Retail is a dog-eat-dog world, operating at times on the thinnest of margins. Rewards can help lure customers to a brand and keep them there. I think merchants and issuers alike see the value of rewards in creating a storyline for customers, enhancing the relationship with the brand and driving stronger loyalty,” he added.

Retail 137

Retail UX Cards Branding 137

PYMNTS

NOVEMBER 19, 2019

Among the biggest debates is how to construct and operate the best card program possible – a decision that served as the foundation for a new PYMNTS interview with Jim Geeslin, head of strategy for Elan Financial Services , an agent credit card issuer. Branding matters, too, especially when outsourcing.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

JULY 5, 2017

Every brand is going through some type of digital transformation, and there is even greater need now to understand and meet the needs of companies redefining their customer experiences. Applause is massively expanding into helping top enterprises and brands perfect their digital experiences.

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

DECEMBER 11, 2017

The brand allows clients to pre-order complete looks immediately after runway shows — no waiting and no handwringing over the whims of department store buyers. The investment from Adrian Cheng will bolster that effort, particularly as the brand hones its focus on Asia more closely.

Branding 100

Branding Capital Retail User Experience 100

PYMNTS

NOVEMBER 13, 2018

All you have to do in the whole user experience is to find parking through voice recognition,” he said. Consumers’ increasing use of smart speakers and voice assistant technology makes it more likely that consumers will want to use the same tools and brands inside their vehicles, which in turn promotes seamless transactions.

Course 174

Course Software User Experience Technology 174

PYMNTS

APRIL 28, 2016

Even with its computer products, iOS is the only factory-approved operating system — though cracking the hood open and installing Linux isn’t out of the question. The point is: Apple has managed to establish a remarkably closed mobile ecosystem in an age of cross-platform compatibility.

Google 100

Google Apple Mobile User Experience 100

PYMNTS

SEPTEMBER 24, 2020

They’ve gotten used to what Shields termed “ease of use and delightful user experience” — being able to find and buy what they want using any number of payments options. They will want to see the predictive analytics of the bank’s AI-driven offers and experience tangible benefits beyond simple operational efficiency.

Payments 237

Payments Data Fintech User Experience 237

PYMNTS

JANUARY 14, 2019

To save physical retail, anyone who wants to operate a physical store must convince consumers that it’s worth their time to—how’s this for an insight?—go Aided and abetted by mobile devices, apps and payments and logistics innovations have substantially improved the consumer’s digital shopping experiences. go there to shop.

Retail 198

Retail Online Mobile Data 198

Perficient

MAY 28, 2020

More on How We’re Working with Pega Technology: Cloud-based business solution streamlines user experience and reduces costs. It’s exciting to be a key member of a project in which the end-solution will ultimately be used by everyone I know, including myself.” — Jeff Schimmel , Lead Business Consultant, Automation Consulting.

Leadership 467

Leadership Groups DC Management 467

NCR

JUNE 29, 2016

Coming of age during the last recession and being subjected to the barrage of headlines about financial executives misbehaving, many Millennials are distrustful of established financial brands and institutions. are in the bottom 10 of the least loved brands by Millennials. Technology, with an emphasis on Mobile. 75% of U.S.

Millennials 45

Millennials social media User Experience Branding 45

PYMNTS

JANUARY 25, 2017

Last week, Alphabet’s smart home brand, Nest, announced the launch of its line of products — like smoke and CO detectors, surveillance cameras and thermostats — in four new European markets. Also last week, Google bought up Fabric , a Twitter-owned business that creates software toolkits for mobile app developers, for an undisclosed sum.

Google 100

Google Software Mobile User Experience 100

PYMNTS

JANUARY 12, 2017

When we started, we only had the website; now, we have the site and a mobile app. A lot of optimizations have been made around the product sites to improve the user experience. PYMNTS: What is the impact of mobile to your business, and how do consumers engage with your business? How has that changed over the years?

Payments 100

Payments Mobile US Cards 100

PYMNTS

FEBRUARY 7, 2020

Retailers that sell products and services online have been slowly, but steadily, removing payment frictions and improving user experience to boost conversion rates. Google Launches Mobile Plan Browse, Recharge Feature In India. They have done so primarily by adding checkout features like refund policies or free shipping.

Google 123

Google Retail United States Online 123

Perficient

OCTOBER 19, 2020

Operational costs associated with PWAs are a fraction of its cost to run and maintain native apps long-term. PWAs are fast and do not request loading new pages for every user interaction. The end-user experience becomes much easier to keep consistent than across a myriad of touchpoint technologies.

User Experience 309

User Experience Technology Software Mobile 309

PYMNTS

AUGUST 3, 2016

including payments to non-Visa branded debit cards as well. With that infrastructure in place, Frew said, partners and developers are able to focus on the things that will make the funds transfer experience even more valuable, citing the user experience, which is now of great importance given the use of the mobile channel.

Payments 100

Payments User Experience Security Cards 100

PYMNTS

APRIL 19, 2017

From phone support and mobile apps to ATMs and chatbots — when it comes to customer service, banking automation has come a long way. Branding the Nadia avatar as a “trainee” helps the agency convey to users that the program is still learning how to interact in an emotionally intelligent manner.

Digital Banking 180

Digital Banking Technology Samsung Meeting 180

PYMNTS

OCTOBER 20, 2017

It did translate various product offerings into Chinese, but did not customize user experience or pricing for the local market. The market, he said, is much faster than other markets in which they may operate successfully. For example, Wang said, when Apple came to China, the company didn’t make many changes to its product.

How To 103

How To Apple Examples Payments 103

Fintech Labs Insights

MARCH 31, 2015

After whining about the current state of the mobile banking user experience yesterday , I was contacted by a reporter writing about mobile banking startups. He was curious about how the mobile user experience at the newcomers compares to that from major banks. compelling message for smartphone users.

Mobile 12

Mobile User Experience social media Security 12

Lex Sokolin

SEPTEMBER 3, 2020

How does software operate? Where does it operate? And products matter where their customers live, which is in attention platforms and other brand experiences. Proximity payments and QR-code based shopping rode the mobile and cloud networks of Alibaba. Who secures it? and is working on the ETH2 upgrade.

blockchain 52

blockchain Software Capital Technology 52

PYMNTS

JUNE 27, 2016

At launch, the service was positioned as an innovative replacement for a well-entrenched standard considered not well-suited for a mobile and digital world. Now, before you call me out for being too harsh, it’s not nearly half as harsh as the reality of how eligible users view Apple Pay today. Who knows that could be next.

Apple 165

Apple Mobile Cards Payments 165

FICO

AUGUST 27, 2020

89 percent of UK citizens say they would open a financial account digitally - using a mobile app or on a website - of those 83 percent would open a current account, 70 percent a credit card account and 74 percent would take out a mobile phone contract. Appropriate friction. Retaining customer trust.

Management 52

Management Fraud Security Examples 52