Gonzobanker

SEPTEMBER 4, 2018

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center.

Technology 125

Technology Resources Fraud Strategy 125

Perficient

DECEMBER 2, 2020

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. We know it’s impossible to make it work without the right strategies and technologies, and many different solutions are required to get it right. All of the above?

Data 294

Data Customer Experience Case Study Branding 294

Perficient

SEPTEMBER 26, 2022

Breakout sessions on the topic and embedded platform technologies abound. We also know that a robust digital strategy and API development plan are required to be successful: Partnerships and experiences will be an extension of carrier brands, so they must be carefully cultivated.

Data 275

Data Conference Analytics Industry 275

PYMNTS

JUNE 21, 2018

Putting a digital spin on makeup try-ons, L’Oréal is using augmented reality (AR) to enable beauty advisers to virtually put suggested products on a customer’s face as part of a consultation. The feature, which is dubbed Live Makeup Consultation, will launch for L’Oréal’s NYX Cosmetics brand, Retail Dive reported.

Video 142

Video Branding Digital Strategies Technology 142

PYMNTS

AUGUST 2, 2018

In order to reach frequent shoppers and boost their brand images, beauty brands have a receptive audience for virtual beauty advisors. According to an Automat study, about half of consumers are ready to use the technology, Retail Dive reported.

Branding 101

Branding Video Survey Digital Strategies 101

PYMNTS

MARCH 19, 2018

The acquisition is part of L’Oreal’s plan to accelerate its digital strategy and to provide its 34 international brands with innovative technologies that enhance the beauty experience. Its technology is used by almost all of the major beauty brands, L’Oreal said in the press release.

Branding 116

Branding Innovation Digital Strategies Technology 116

PYMNTS

JANUARY 20, 2021

On a conference call with analysts , P&G Vice Chairman, Chief Operating Officer and Chief Financial Officer Jon Moeller said the mid- to long-term impacts of the pandemic are accelerating top and bottom-line growth as the quality and relevance of its many brands resonates with consumers. “We Constructive Disruption.

Online 292

Online Report Strategy Trends 292

PYMNTS

APRIL 2, 2019

The technology looks at prior purchases to ensure the item a customer is asking for ends up in the shopping cart. The more times a customer uses it, the better the technology will get. That means customers won’t have to say the brand, size or type of milk but just say milk. He is reportedly heading to Pinterest.

Google 165

Google Digital Strategies Technology Strategy 165

Perficient

OCTOBER 29, 2020

For any brand that promises to entertain, motivation should center on pleasure. Quibi also improved on the standard means of delivery, investing in a technology called Turntable to make mobile TV-watching easier. In the FBM, motivation is defined as the reason for action. Score one for Quibi.) In portrait mode, you see close-ups.

US 294

US social media User Experience Digital Strategies 294

PYMNTS

DECEMBER 5, 2019

Quick-service restaurants (QSRs) have heard the call for innovative digital ordering capabilities, with several major brands stepping up their investments in this area. Pizza chain Domino’s , for example, is planning to test self-driving vehicle technology in one major metro region. Chipotle Folds AI Into its Digital Offerings.

Innovation 131

Innovation Houston Metro Mobile 131

The Financial Brand

MARCH 3, 2021

Many banking providers are so focused on digital strategy and new technologies that they ignore how their people fit into the puzzle. The post Digital Culture: The Missing Piece in Digital Banking Strategies appeared first on The Financial Brand.

Strategy 43

Strategy Digital Banking Digital Strategies Branding 43

PYMNTS

DECEMBER 15, 2017

Today, it’s also about telling a story and building an experience that makes customers want to shop with the brand again. Yet luxury brands have been slower than most other retailers to embrace digital innovation – for storytelling or for anything else. They saw technology as antithetical to that.

Retail 129

Retail Branding Mobile Tools 129

PYMNTS

DECEMBER 6, 2019

Fast casual chain Chipotle Mexican Grill became one of the first major restaurant brands to pioneer the mobile ordering experience in 2008. The company has since expanded its digital ordering portfolio to include artificial intelligence (AI)-powered phone ordering, drive-thru pickup lanes and a reordering feature through Amazon’s Alexa. .

Strategy 130

Strategy Innovation Digital Strategies System 130

PYMNTS

JANUARY 11, 2021

Whether businesses were establishing their modernization roadmaps for the first time or simply accelerating the plans they already had in place, the COVID-19 crisis drove organizations to embrace technology at unprecedented levels in order to manage a remote workforce, supply chain disruptions and economic uncertainty.

Payments 198

Payments Strategy Fintech Tools 198

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. The QSR began as a hot dog stand in New York City’s Madison Square Park in 2001 and has since grown to become a global brand, with more than 250 locations around the world. .

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

MARCH 27, 2019

To present brands that allow them to stand out from retail competitors, merchants in the hospitality space are turning to innovations. Restaurant Brands International CEO Jose Cil told CNBC , “We thought the coffee subscription would be a good way to bring people in, raise some excitement at Burger King.” More than half — or 54.2

Innovation 130

Innovation Branding Retail Meeting 130

PYMNTS

JANUARY 21, 2020

From Chipotle Mexican Grill to DoorDash , quick-service restaurants and technology platforms are making it easier for consumers to order their favorite foods. QSRs are incorporating the technology into their business models. At the time, it was noted that Dynamic Yield enables over 300 brands in six continents.

Tampa 134

Tampa Detroit Philadelphia Technology 134

PYMNTS

JUNE 5, 2019

“Together, we are uniquely positioned to offer consumers in Russia and neighboring countries an innovative shopping experience by combining social platforms with commerce, as well as enabling regional brands and [small businesses (SMBs)] to sell their products locally and globally.”. Group ,” said Gevork Vermishyan, CEO of MegaFon.

Digital Strategies 122

Digital Strategies Groups Mobile Regional 122

PYMNTS

MAY 5, 2020

For example shipping specialist Optoro announced a strategic partnership this morning with Returnly , which focuses on digital return experiences and post-purchase payments.

Florida 205

Florida Retail Tampa Customer Experience 205

Insights on Business

MAY 12, 2017

To further complicate the landscape, customer expectations continue to evolve, as they anticipate seamless service and experience across brand touchpoints. But this does not mean that workforces will be replaced with new technology. Want to learn more about how insurance institutions can adapt to the evolving marketplace?

Customer Experience 154

Customer Experience Fintech Analytics New York 154

PYMNTS

DECEMBER 18, 2019

These are just some of the ways that these companies, among others, are allowing consumers to order their favorite menu items from burgers to coffee with the help of mobile technology: The number of McDonald’s restaurants offering delivery is 23,000. And the company is growing its delivery efforts. The number of U.S.

Mobile 131

Mobile New York City Innovation New York 131

PYMNTS

FEBRUARY 23, 2018

Taco Bell is living más as it pulls ahead of Burger King as the fourth-largest quick-service restaurant (QSR) brand with new delivery options and, yes, nacho fries. Touchscreen self-ordering kiosks, a new mobile pay app, dedicated pickup areas for mobile orders, digital menu boards and, yes, in-store WiFi will make up its digital strategy.

Online 101

Online US Payments Mobile 101

Abrigo

MARCH 6, 2017

2) @GonzoBanker – Cornerstone Advisors’ totally opinionated take on technologies, strategies, vendors and “anything else we run across in the trenches of the banking industry.” 10) @CU_Times – Credit Union Times magazine has Tweets on regulatory changes, awards and technology.

social media 150

social media Lending Community Community Bank 150

PYMNTS

MAY 20, 2019

Some changes, advances and adjustments are expected – they are clearly part of a long-term strategy playing out, or an obviously useful pivot that expands what a brand can do. Julie Harris, head of BoA’s global banking digital strategy, said the latest move comes as part of the bank’s continuing focus on digitization.

Data 115

Data Apple America Innovation 115

The Financial Brand

APRIL 2, 2023

This article Digital Marketing Maturity Still Lags in Spite of More Tools in the Toolbox appeared first on The Financial Brand. Regulatory compliance, legacy technology and lack of expertise prevent banks and credit unions from achieving maturity in their digital market efforts. What's the hold-up?

Tools 30

Tools Marketing Compliance Branding 30

PYMNTS

OCTOBER 11, 2019

This week the big headline generator wasn’t anything that either brand was selling, or doing in service or sales, but instead what a spokesperson said — specifically what they said about the current controversy over Amazon’s place in claiming the consumer’s whole paycheck. Big Plays of the Week: The Digital Brand Reshuffles .

Leadership 100

Leadership Apple Branding Retail 100

PYMNTS

NOVEMBER 1, 2017

. “We are executing well on our strategy and are pleased to deliver another quarter of record results,” said Banga. Our investments in technologies like biometrics, tokens, encryption and artificial intelligence are redefining the way both consumers and transactions are protected.” ” By The Numbers. As of Sept.

Cards 122

Cards Security Branding Florida 122

Cisco

OCTOBER 19, 2020

Digital confidence: How to ensure a promising future for companies, employees, customers and the community. With Mariano O’kon, Director of Sales of Architectures for Latin America at Cisco, we saw how a strong technological base allows us to transform challenges into opportunities.

User Experience 71

User Experience America Security Digital Banking 71

PYMNTS

NOVEMBER 1, 2017

. “We are executing well on our strategy and are pleased to deliver another quarter of record results,” said Banga. Our investments in technologies like biometrics, tokens, encryption and artificial intelligence are redefining the way both consumers and transactions are protected.” ” By The Numbers. As of Sept.

Retail 112

Retail Cards Security Branding 112

Gonzobanker

NOVEMBER 26, 2018

In recent years, technology and digital strategy have become integral parts of the bank shareholder value discussion, yet for the 90 or so banks in the $10 billion to $50 billion asset size range, core providers remain ill-equipped to assist regional banks in enabling the execution of their technology strategies.

Regional 114

Regional Strategy Technology Innovation 114

PYMNTS

DECEMBER 6, 2019

Colorado is one of 12 states developing a digital driver’s license program, with the launch of its myColorado app in October. In a feature story, PYMNTS spoke with Russell Castagnaro, director of digital transformation at the Colorado Governor’s Office of Information Technology , about the ins and outs of the functionality of myColorado.

Millennials 101

Millennials Colorado Google Leadership 101

Insights on Business

MAY 3, 2019

We’re beginning to see investment advisory firms expand their brands into non-financial areas such as nutrition, health, wellness and exercise, forming complete centers of influence for their clients. Learn more about IBM’s digital strategy and transformation consulting practice.

Management 87

Management Data Meeting Branding 87

Perficient

NOVEMBER 6, 2020

It takes deliberate, thoughtful planning to orchestrate the right people, processes, products, and, yes, technologies to do it well and to do it consistently. This is especially true for digital experiences where the user experience will dominate the customer experience more than any single factor.

Customer Experience 427

Customer Experience UX User Experience Branding 427

PYMNTS

JANUARY 4, 2019

At the same time, the space seeks to inspire engaged couples by showing them how other couples used the company’s technology to send out invitations and create websites for their weddings. “We Ma told Fortune in December that going forward, the company does not intend to shift away from its main digital strategy.

NJ 129

NJ Retail New York City New York 129

PYMNTS

SEPTEMBER 10, 2019

But, as is the case with so much in banking, technology can make the ATM a potent tool for customer engagement — boosting ROI, too — if financial institutions (FIs) leverage a holistic approach with the machines themselves, with a focus on self-service use cases. “So

ATM 158

ATM Examples Course Strategy 158

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. How Chatbots and Voice are Shaping the Future of Banking (The Financial Brand).

Trends 64

Trends Cyber Security Big Data Analytics 64

PYMNTS

AUGUST 10, 2018

Online ads that are so personal they feel creepy — an ad related to a TV show you just watched, or an aggressive pitch for weight loss products that follows a brief web search for a new gym — have taught consumers about the power of personalized marketing technology. One recent survey found that 78 percent of U.S. Healthcare Concerns.

Online 101

Online social media Baltimore Data 101