PYMNTS

JUNE 21, 2017

While several store closings and bankruptcy filings have been reported over the past year, the retail news cycle hasn’t exactly painted an inspiring image for the future of retail. One company that may have found an answer to today’s retailer conundrum is Brazilian-based fashion brand Melissa Shoes.

social media 195

social media Retail Branding Innovation 195

PYMNTS

DECEMBER 10, 2018

Instagram , the Facebook -owned photo-sharing social media platform, has officially launched a new voice messaging feature on Instagram Direct. TechCrunch reported that the launch comes five years after Facebook launched a similar feature through Messenger. This is the latest feature launched by the social media site.

social media 141

social media Customer Experience Branding Report 141

PYMNTS

JUNE 18, 2019

Pinterest has rebranded its third-party partner program Marketing Partners into Pinterest Partners to facilitate a greater number of shopping experiences on its platform, according to a report by Retail Dive. For example, Pinterest teamed up with WooCommerce to help businesses build eCommerce sites and unique customer experiences.

social media 115

social media Study Retail Customer Experience 115

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Perficient

JULY 31, 2020

World Health Organization (WHO) Survey and Situation Report. Now here are the most trusted datasets that I personally use based on who they are and what they do: CDC COVID tracker. Johns Hopkins Research Center. Our world in Data (.gov). Every state website in the US. The Value of Data Through COVID-19. Why is this so important?

Data 354

Data Analytics Strategy social media 354

PYMNTS

APRIL 28, 2020

Brands are finding new ways to get in front of their customers as standard outlets like news and social media are loaded with misinformation and just plain disturbing news. We have been one of the first brands to have gone into esports at a global level, and with League of Legends we have an exclusive partnership.”.

social media 141

social media Branding Examples Marketing 141

PYMNTS

JUNE 26, 2018

That’s because consumers, according to The PYMNTS Contextual Commerce Report , like contextual commerce. Though only 58 percent of consumers have tried contextual commerce, a full 84 percent report that they enjoyed it enough to want to do it again. The service is only in place for “select brands.”

social media 111

social media Branding Survey Community 111

PYMNTS

SEPTEMBER 21, 2020

Providing features that enable customers to sample lip shades has led to 2.5 times more consumer conversions for brands such as Estée Lauder, for example. Cosmetics retailers Sephora and Ulta Beauty are also relying more on online as well as in-store virtual try-on experiences during the pandemic. reached 14.4

Retail 243

Retail Online social media Mobile 243

PYMNTS

OCTOBER 16, 2018

Seven in ten – 70 percent – of McDonald’s locations in Texas, Florida and Maryland have self-service kiosks available for customer use. With the addition of kiosks, McDonald’s is focusing on customer experience and choice. stores per quarter for an eight- to nine-quarter period, it was reported in June. Only a few – or 3.3

Innovation 183

Innovation Mobile Branding Maryland 183

PYMNTS

SEPTEMBER 21, 2020

One report found that 1 percent of all restaurant purchases are targeted by fraudsters — a seemingly small yet deeply damaging rate for eateries that may already be struggling. Social media feedback is also collected and reported to track consumer sentiment. Pandemic-Driven Pivots. Gaining Insights .

Fraud 177

Fraud Mobile social media Customer Experience 177

PYMNTS

AUGUST 3, 2016

How influential will mobile and social media be to their purchasing habits? You’re starting to see this more and more now with a lot of successful brands and retailers as they grow out or place more emphasis on omnichannel. But what is that “changing face of retail” actually going to look like in a few years?

Retail 100

Retail social media Branding Online 100

PYMNTS

AUGUST 17, 2017

According to Engagement Labs’ “Leaders in Social Influence” report, rankings of the top teenage retail brands have shown that teen engagement is occurring more so in face-to-face conversations than in online engagements. In this study, teen-focused retailers were analyzed to learn more about this group of shoppers.

Retail 127

Retail social media Online Mobile 127

PYMNTS

AUGUST 17, 2017

According to Engagement Labs’ “Leaders in Social Influence” report, rankings of the top teenage retail brands have shown that teen engagement is occurring more so in face-to-face conversations than in online engagements. In this study, teen-focused retailers were analyzed to learn more about this group of shoppers.

Retail 114

Retail social media Online Mobile 114

PYMNTS

DECEMBER 4, 2018

Instagram users in India might be able to shop inside the app next year, according to a report from Mint. The move should increase sales for brands and eCommerce platforms, experts say, but it could also become a threat for online retailers, and especially fashion sites.

Customer Experience 146

Customer Experience Branding Online Retail 146

PYMNTS

OCTOBER 9, 2019

is putting more of its hopes into digital and mobile channels — and online culture — to expand revenue and its brand profile, and make up for declining wholesale sales. The success of that ongoing effort could provide lessons or warning for other venerable clothing brands as consumers of all types increasing use the web to buy apparel.

Branding 139

Branding Google social media Case Study 139

PYMNTS

SEPTEMBER 8, 2020

While consumer onboarding for banks and FinTechs has seen immense innovation in recent years, the same cannot be said for business customers, according to Kyle Mack, CEO of Middesk. A Better Business Customer Experience. It's really governed a lot of the quality controls around consumer data.

Fintech 198

Fintech Compliance Fraud social media 198

PYMNTS

MAY 30, 2018

The industry is booming, and consumers who shop for beauty products have no shortage of brand options in stores and online. There are traditional players, and now there are digital native brands and startups, so the cosmetics industry has become a very crowded industry,” he said. “So, Beauty Buyers Go Digital.

Data 110

Data Branding social media Online 110

South State Correspondent

OCTOBER 20, 2022

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience. ” The result?

Policies 195

Policies Training Customer Experience Examples 195

Independent Banker

OCTOBER 28, 2014

Gathering and reporting bankwide data is becoming a competitive norm. a bank software provider in Cedar Park, Texas, most community banks gather data well for reporting purposes. a bank software provider in Cedar Park, Texas, most community banks gather data well for reporting purposes. Reporting data. in Maplewood, Mo.,

Data 88

Data social media Community Bank Community 88

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. According to the 2018 Global Brand Counterfeiting Report , luxury fashion brands are a favored target. Social Media.

Online 101

Online Fraud Branding social media 101

Independent Banker

NOVEMBER 13, 2014

Gathering and reporting bankwide data is becoming a competitive norm. a bank software provider in Cedar Park, Texas, most community banks gather data well for reporting purposes. a bank software provider in Cedar Park, Texas, most community banks gather data well for reporting purposes. Reporting data. in Maplewood, Mo.,

Data 70

Data social media Community Bank Community 70

PYMNTS

FEBRUARY 22, 2018

It allows customers to pull in credit card, billing, and shipping info they’ve stored on the social media sites. More consumers are looking for ways to earn points toward future purchases, as evidenced by brands’ 64 percent increase in loyalty programs from last year. They provide a suite of tools…you can turn on and off.

social media 140

social media Online Branding Strategy 140

PYMNTS

MARCH 11, 2020

Its fourth-quarter earnings report, released at the end of February, showed a revenue jump of 88 percent from 2019 to $1.1 For example, as reported by Forbes, auditor Grant Thornton wrote that “management believes” it can meet its financial obligations through February 2021. billion, on an 82 percent increase in retail sales.

Company 130

Company Miami San Antonio Oklahoma City 130

PYMNTS

JULY 19, 2019

Beyond the sales, though, Amazon also reported a record day for signing on new members to its $119-a-year Prime service. Amazon reports that July 15 set a record for individual day sign-ons, and that July 16 (Prime Day part two) saw an almost equal number of signups. It sold out quickly. Slickdeals forum member “SoccerMomDeals” posted.

Branding 122

Branding Retail Customer Experience social media 122

PYMNTS

JUNE 15, 2017

As a result, fraud management in retailing may not be as well-informed as it could be when it comes to detecting and preventing fraud, while at the same time promoting an optimal customer experience. If an individual experiences a fraud incident, it can fragment or destroy that brand loyalty that was in place.”.

Fraud 115

Fraud Data Tools Management 115

Independent Banker

SEPTEMBER 30, 2021

But for most community banks, building a trustworthy brand isn’t a conscious effort. fashioned customer service. We have to have the mobile and web banking for the transactions that don’t need our assistance, but that frees the staff up to spend time with customers when they really need it. Use social media to build trust.

Community 139

Community Community Bank social media Security 139

PYMNTS

APRIL 30, 2018

QVC President and CEO Mike George said when the deal was announced,“By creating the leader in discovery-based shopping, we will enhance the customer experience, accelerate innovation, leverage our resources and talents to further strengthen our brands, and redeploy savings for innovation and growth. But Amazon could be back.

Branding 129

Branding Millennials Retail social media 129

NCR

AUGUST 2, 2016

The online review space has entered the social media era, and banks are struggling to catch up. The theme on every bank’s social media manager is “compliance.” Online Reviews Are Social Media. There is critical customer data out there in the form of online reviews. Tools That Can Help.

Online 40

Online social media Management Compliance 40

PYMNTS

FEBRUARY 8, 2018

said an industry shift to digital makes sense, as there is “a brutal combination for insurance carriers right now,” where brand loyalty is on the decline. It is now social media that cements the carrier/insured relationship. The initial focus of digitizing payments may move to the customer experience side of the equation.

Taxes 101

Taxes Payments social media Policies 101

PYMNTS

MAY 2, 2016

Some of the best applications of technology in stores in recent years have been by luxury brands, like Rebecca Minkoff and Nordstrom, which both implemented interactive technology into mirrors throughout their stores. The mirror technology allows customers to order a beverage (like tea, espresso or water) to sip on while they shop.

Retail 100

Retail Innovation Technology Arkansas 100

William Mills

SEPTEMBER 25, 2018

However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. Cashoff integrated with global brands. Showing reporting/analytics in excel. ^KT 09:34 am Cashoff. Tweet #Finovate.

Mobile 78

Mobile Customer Experience Lending Analytics 78

PYMNTS

AUGUST 4, 2020

Yotpo’s outlook is so bullish – from both its CEO’s perspective and from the venture capital perspective – because the company is creating a compressed marketing stack for eCommerce, whether it’s for Patagonia or for an up-and-coming DTC sneaker brand like Brooklyn, New York-based GREATS.

Branding 131

Branding social media Case Study Study 131

CB Insights

NOVEMBER 6, 2018

get the free 39-page beauty tech report. Download the full report to see how Amazon and other tech companies are revolutionizing beauty and personal care. In this report, we outline GAFA’s major initiatives around beauty and personal care. Search data helps brands understand shopper preferences. Looking ahead.

Google 72

Google Apple Industry Branding 72

William Mills

NOVEMBER 1, 2016

Personally, I found two other findings more exciting because of how they validated what I have observed among my peers and clients: CMOs having added responsibilities that may include tasks falling within customer experience or sales, for example; and. Rowe also observes marketing’s growing influence on the customer relationship. “We

Technology 40

Technology US Customer Experience Marketing 40

PYMNTS

JULY 26, 2016

If you’re a retailer or a brand, it seems as though eCommerce and the rise of smartphones and mobile shopping have made your customers more cost-savvy and price-aware than ever before. Well, the rise of eCommerce and mobile shopping doesn’t have to mean doom and gloom for luxury brands or retailers.

Branding 100

Branding social media Millennials Study 100

Gonzobanker

DECEMBER 14, 2023

Under Stuart’s leadership over the past 17 years, OnPoint has gone from under $2 billion in assets to knocking on the door of $10 billion, all while becoming the most recognized financial brand in the Portland market and achieving some of the industry’s best profitability in 2023. Oh, and along the way, OnPoint will provide an amazing $2.5

Fintech 195

Fintech Community Regional Technology 195

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Barclaycard discussed its social media and crowdsourcing, including a site where customers share travel stories and openly discuss product options.

Chicago 98

Chicago Retail Branch Design Training 98