PYMNTS

JANUARY 14, 2021

Forty-two percent of respondents report using mobile apps as their main source for financial education, and 36 percent report using social media to learn about financial products. To learn how financial services firms are leveraging digital tools such as contextual video to engage with customers, download the report.

Video 224

Video social media Millennials Data 224

PYMNTS

JANUARY 19, 2021

Researchers found that FIs offering “innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experience, especially among younger generations like bridge millennials and millennials.”. In case you’re wondering, user interface didn’t escape unscathed. “An

Study 196

Study social media Millennials Retail 196

PYMNTS

JUNE 18, 2020

The pandemic is having monumental impacts on restaurants’ operations and interactions with potential diners, pushing to the forefront services that offer quick and seamless online ordering tools to reach customers stuck in their homes. Developing A Robust Guest Recovery Strategy. About the Tracker.

Report 189

Report Online Strategy social media 189

PYMNTS

NOVEMBER 5, 2019

The report, released Tuesday (Nov. The report comes at a time when innovation — and data — are building a new world of digital payments and commerce. It’s not just data and data analysis that are crucial to innovation, according to the Mastercard report. 2020 Innovation Sparks. A sense of adventure also matters.

Innovation 102

Innovation Report social media Data 102

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 71

Customer Experience Retail San Diego Study 71

South State Correspondent

MAY 18, 2022

At 19%, community banks ranked only above credit unions in delivering customers that were “extremely satisfied with the outcome of their problems and a whopping 35% that were “not satisfied.”. Why Customer Problem Resolution Matters. Solving problems is central to customer service. report on this topic can be found HERE.

social media 195

social media Training Customer Experience Community Bank 195

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. Image credit: iStock/Jirsak.

Customer Experience 80

Customer Experience Data Branding social media 80

PYMNTS

MAY 27, 2020

With thousands of customer interactions happening each day, we need a solution for our dealerships that is of the highest quality, personal and cost-effective,” said David Telfer , national manager of digital marketing at Lexus, in the announcement.

Online 151

Online Management social media Branding 151

PYMNTS

DECEMBER 10, 2018

Instagram , the Facebook -owned photo-sharing social media platform, has officially launched a new voice messaging feature on Instagram Direct. TechCrunch reported that the launch comes five years after Facebook launched a similar feature through Messenger. This is the latest feature launched by the social media site.

social media 141

social media Customer Experience Branding Report 141

PYMNTS

JUNE 18, 2019

Pinterest has rebranded its third-party partner program Marketing Partners into Pinterest Partners to facilitate a greater number of shopping experiences on its platform, according to a report by Retail Dive. For example, Pinterest teamed up with WooCommerce to help businesses build eCommerce sites and unique customer experiences.

social media 115

social media Study Retail Customer Experience 115

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

FEBRUARY 26, 2019

According to a report in Fintech Futures , HSBC started the beta test with 15 retailers in Hong Kong. They can now accept payments from customers that use HSBC’s eWallet. In the early part of 2017, HSBC announced the new payment app, geared toward millennials in Hong Kong who also wanted social media built in.

social media 178

social media Millennials Fintech Retail 178

Perficient

NOVEMBER 19, 2020

Seventy-five percent of banks report it takes longer than five minutes to open an account, with close to 30% taking longer than 10 minutes. Many banks continue to use knowledge-based authentication and out-of-wallet questions, which have challenges when customers have recently moved. Do you need to ask all the questions?

social media 309

social media Customer Experience Knowledge Base Mobile 309

Perficient

DECEMBER 8, 2020

Financial services companies that have implemented personalization report positive results , including: 60% increase in revenue per customer. 81% increase in customer retention. 87% increase in customer engagement. 75% increase in sales conversions. Challenges Require an Overhaul of Systems, Processes, and Leadership.

Analytics 309

Analytics Leadership social media Data 309

PYMNTS

JUNE 21, 2017

While several store closings and bankruptcy filings have been reported over the past year, the retail news cycle hasn’t exactly painted an inspiring image for the future of retail. It has to add to the experience, make it fun and interesting and make the customer want to spend more time in the store,” said Levy.

social media 195

social media Retail Branding Innovation 195

PYMNTS

JUNE 26, 2018

That’s because consumers, according to The PYMNTS Contextual Commerce Report , like contextual commerce. Though only 58 percent of consumers have tried contextual commerce, a full 84 percent report that they enjoyed it enough to want to do it again. Last year, we launched shopping on Instagram in the U.S.

social media 111

social media Branding Survey Community 111

Perficient

JULY 31, 2020

World Health Organization (WHO) Survey and Situation Report. Now here are the most trusted datasets that I personally use based on who they are and what they do: CDC COVID tracker. Johns Hopkins Research Center. Our world in Data (.gov). Every state website in the US. The Value of Data Through COVID-19. Why is this so important?

Data 354

Data Analytics Strategy social media 354

PYMNTS

SEPTEMBER 21, 2020

Providing features that enable customers to sample lip shades has led to 2.5 Cosmetics retailers Sephora and Ulta Beauty are also relying more on online as well as in-store virtual try-on experiences during the pandemic. times more consumer conversions for brands such as Estée Lauder, for example. reached 14.4

Retail 243

Retail Online social media Mobile 243

PYMNTS

MARCH 20, 2020

Phishing attempts surged 640 percent last year alone, with hackers placing malicious URLs on domains such as Apple, Dropbox, Facebook, Google, Microsoft and PayPal, according to a recent report. Malware targeting computers running the Windows 7 operating system were especially hard-hit, rising 125 percent, according to the report.

Industry 225

Industry Fraud social media Security 225

PYMNTS

JULY 9, 2020

percent reporting dining less at quick-service restaurants (QSRs) and 35.9 In a nod to community efforts to boost customer experienced, individual consumers can report on health efforts at Texas eateries — and whether they are enforcing standards such as social distancing and more official standards mandated by the state’s governor.

Texas 211

Texas Training social media Dallas 211

PYMNTS

APRIL 28, 2020

Brands are finding new ways to get in front of their customers as standard outlets like news and social media are loaded with misinformation and just plain disturbing news. The participants were asked to pick from pay-per-click (PPC) ads, content marketing, social media marketing, and email marketing.

social media 141

social media Branding Examples Marketing 141

Perficient

SEPTEMBER 9, 2022

In this blog, we will show a GIF as a report page tooltip when hovering over a visual. For this, we need to open the Power BI report and, over it open Screentogif. In this blog, we learned how to show report-level tooltips over any visual; we can create very cool instructional GIFs to guide the user to navigate the report.

Tools 294

Tools Cards Video US 294

South State Correspondent

MAY 13, 2024

of financial crimes are reported, and only a fraction of those have enough evidence or rise to the level of materiality to prosecute. Filing a suspicious activity report (SAR) is just one of many actions. Banks are reporting higher than planned receipt and send volumes.

Conference 195

Conference Payments Fraud Data 195

PYMNTS

DECEMBER 21, 2016

According to a report on restaurant technology usage from Technomic, 79 percent of restaurant customers surveyed agree that technology improves their experience at an eatery. McCann reported that IRT has found particular success in these kind of environments.

social media 100

social media Survey Retail Technology 100

PYMNTS

JULY 24, 2020

Nike unveiled multiple changes to its top leadership Wednesday (July 22) as it seeks to accelerate its digital business as well as streamline customer experiences with a Consumer Direct Acceleration (CDA) roadmap. Trackers And Reports. New Report: Mercado Pago On How Mobile Bridges The LatAm Banking Gap.

Fraud 159

Fraud Leadership Kentucky social media 159

PYMNTS

AUGUST 9, 2018

The store also offers Walmart’s “Scan & Go” option, where customers can simply use a mini program on WeChat (China’s top social media platform) to scan the barcodes on products as they shop. In fact, the system allows for home delivery in as few as 29 minutes to locations within two kilometers of the supermarket.

Tampa 100

Tampa social media Retail Online 100

PYMNTS

AUGUST 17, 2017

According to Engagement Labs’ “Leaders in Social Influence” report, rankings of the top teenage retail brands have shown that teen engagement is occurring more so in face-to-face conversations than in online engagements. It turns out that retailers geared toward this younger demographic are having a tough time engaging them online.

Retail 127

Retail social media Online Mobile 127

PYMNTS

NOVEMBER 1, 2019

PYMNTS recently spoke to O’Neill about how the company took cues from social media platforms to address key AR pain points. “By By and large, the AR process is very inwardly focused, which sounds kind of strange because it’s about collecting money from customers,” he explained.

social media 101

social media Tools System Payments 101

South State Correspondent

OCTOBER 20, 2022

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience. ” The result?

Policies 195

Policies Training Customer Experience Examples 195

Gonzobanker

JUNE 1, 2023

Finally, the board will be highly interested in feedback from both customers and investors, both qualitative comments and quantified feedback through surveys and polls. It’s important to demonstrate that management is deeply engaged in responding to outside conditions and all the bank’s stakeholders.

Capital 157

Capital Strategy social media Analysis 157

William Mills

FEBRUARY 7, 2017

Free report designed for the financial industry provides vendors and bankers better technology insights and a check against their own technology priorities. Download the full report here. The report also includes research and articles about what technology, solutions and services U.S. bankers will likely purchase in 2017.

Report 40

Report social media Customer Experience Industry 40

PYMNTS

SEPTEMBER 21, 2020

One report found that 1 percent of all restaurant purchases are targeted by fraudsters — a seemingly small yet deeply damaging rate for eateries that may already be struggling. Social media feedback is also collected and reported to track consumer sentiment. Pandemic-Driven Pivots.

Fraud 177

Fraud Mobile social media Customer Experience 177

PYMNTS

AUGUST 17, 2017

According to Engagement Labs’ “Leaders in Social Influence” report, rankings of the top teenage retail brands have shown that teen engagement is occurring more so in face-to-face conversations than in online engagements. It turns out that retailers geared toward this younger demographic are having a tough time engaging them online.

Retail 114

Retail social media Online Mobile 114

PYMNTS

OCTOBER 16, 2018

Seven in ten – 70 percent – of McDonald’s locations in Texas, Florida and Maryland have self-service kiosks available for customer use. With the addition of kiosks, McDonald’s is focusing on customer experience and choice. stores per quarter for an eight- to nine-quarter period, it was reported in June. Only a few – or 3.3

Innovation 183

Innovation Mobile Branding Maryland 183

PYMNTS

MARCH 19, 2020

The tool also connects third-party platforms, including eCommerce, ride-hailing and social media portals, with the ability to offer their own customers access to Standard Chartered loans, credit cards and savings accounts under their own brand names. The bank announced the acquisition of a 50.1 and Portugal. In a statement, U.S.

Fintech 159

Fintech Lending social media Data 159

PYMNTS

SEPTEMBER 8, 2020

While consumer onboarding for banks and FinTechs has seen immense innovation in recent years, the same cannot be said for business customers, according to Kyle Mack, CEO of Middesk. A Better Business Customer Experience. It's really governed a lot of the quality controls around consumer data.

Fintech 198

Fintech Compliance Fraud social media 198

PYMNTS

JULY 20, 2018

First-world economy, high uptake of technology and social media, affluent population, a robust regulatory environment and a population that lived globally but invested locally.”.

Fintech 101

Fintech social media Regional Customer Experience 101