Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

OCTOBER 15, 2018

Recent reports indicate an uptick in fraudsters targeting large FIs, and headlines surrounding security breaches and cyberattacks fill the news on a near-daily basis. Visa and Mastercard designed the 3DS protocols and provide them under the names Verified by Visa and Mastercard Secure Code. s upgrades, however. For example, 3DS 2.0

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

OCTOBER 2, 2020

plans to bring seasonal workers on board to help in its brands' fulfillment hubs, customer contact centers and brick-and-mortar stores. will hire workers online to make the process more simple and secure. also said it is offering greater flexibility to customer experience center workers over the holidays.

Customer Experience 252

Customer Experience Branding Retail Online 252

PYMNTS

JUNE 8, 2020

The COVID-19 pandemic has led consumers to try digital tools for grocery shopping, and the total number of online grocery orders in the U.S. That month saw 40 million customers head online to shop for groceries, and these customers are expecting their preferred chains to keep up with that shift. . reached a record 62.5

Online 144

Online Mobile Tools Retail 144

Perficient

JULY 15, 2020

It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most. What is Phase 0 in terms of Customer Experience Mapping for our customers? Security Architects.

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

DECEMBER 17, 2020

In the December edition of the Digital Fraud Tracker® , PYMNTS explores the latest in the world of fraud prevention, including the expanding threat of promotion abuse fraud, holiday season cyb ercrime schemes retailers are facing and the new fraud-fighting initiatives from retailers, banks and third-party security companies.

Fraud 255

Fraud Online Retail Examples 255

PYMNTS

OCTOBER 16, 2020

Going straight to the heart of the matter, PYMNTS’ October Digital Identity Tracker® , done in collaboration with Jumio , states that “consumers’ growing digital habits are prompting many digital identity solution providers to view verification as part of the consumer engagement process as well as a means to ensure security and privacy.”.

Security 189

Security Knowledge Base Customer Experience Retail 189

PYMNTS

AUGUST 11, 2020

Along with the security benefits, Kount’s product will also ensure “marketing campaign efficiency and conversion,” the company added. Kount added that this means its business customers “are able to optimize marketing and sales efforts, personalize customer experiences, and reduce the time spent vetting prospects.”.

Fraud 234

Fraud Industry Idaho Customer Experience 234

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

APRIL 2, 2019

In the latest Mobile Order-Ahead Tracker , PYMNTS looks at how these apps — and QSRs in general — are dealing with this increased competition, as mobile becomes the norm for customers looking for food, drinks and service as fast as possible. Additional brands, like Burger King and Taco Bell , are trying out similar promotions.

Security 152

Security Mobile Branding User Experience 152

PYMNTS

JANUARY 8, 2019

While the holiday retail rush meant big gains for some retailers, it also came with an influx of fraud, both in-store and online, as fraudsters took advantage of a high-pace, high-volume period of transactions. In fact, over 5 percent of online retail revenue is now lost to fraud. By 2020, it’s estimated that U.S. Last year, the U.S.

Fraud 166

Fraud Retail Security Branding 166

PYMNTS

JULY 17, 2020

Financial institutions and merchants that are hypervigilant with security will be rewarded with loyalty. The ‘shove’ toward eCommerce means more businesses are offering new digital experiences,” said Brad Wiskirchen , CEO at Kount. Rejecting the Status Quo: Cumbersome Manual Reviews and Customer Insults.

eBook 222

eBook Customer Experience Fraud Mobile 222

PYMNTS

AUGUST 1, 2019

Box-of-the-month services constantly struggle to secure their payment processes and remain a step ahead of bad actors. KiwiCo , a monthly science, technology, engineering, and math (STEM) subscription box for children, is improving its security practices by partnering with third-party providers. Keeping Fraudsters Out Of The Box.

Security 108

Security Cards Fraud Survey 108

PYMNTS

MAY 23, 2019

“What ends up being really, really important is offering a balanced approach, and making sure that those channels are integrated, so that if I start a process online or in person, I can change channels to finish it,” Chambers said. Consumers, he added, are accustomed to those experiences in the rest of their lives.

Online 123

Online Millennials Digital Banking Maine 123

PYMNTS

JULY 15, 2020

On the upside, however, is the return of restaurant dining, many cool new takes on it, and the ways that financial institutions (FIs) and FinTechs are partnering to make dining yummy and secure. Meanwhile, loyalty (and closely-related customer experience) is deciding winners and losers. Some must stop immediately.

Fraud 150

Fraud Mobile Customer Experience Online 150

PYMNTS

FEBRUARY 6, 2020

Canadian global point-of-sale (POS) and eCommerce firm Lightspeed is teaming up with Silicon Valley payments platform Stripe to advance in-store and online payments for retailers and restaurants in the U.S. Restaurants and retailers will be able to process in-store payments and personalize readers with their own branding. .

Retail 184

Retail Payments Online Customer Experience 184

PYMNTS

MARCH 30, 2020

California Consumer Privacy Act (CCPA), Washington Privacy Act (WPA) and other new privacy and online transaction standards are changing how businesses interact with consumers’ data in the U.S. Personalized experiences require merchants to have access to data — a crucial resource in helping them distinguish themselves from competitors.

United States 131

United States Retail Customer Experience Data 131

Banking 2020

FEBRUARY 1, 2016

The future of digital banking isn’t online, however; it’s on the smartphone — and that’s where banks need to sink their digital resources right now. And once customers discover the ease and efficiency of mobile banking, it’s hard to go back to anything else. Anything that can be done online should also feature on the app.

Customer Experience 40

Customer Experience Online Mobile Digital Banking 40

PYMNTS

MAY 22, 2019

“Interac e-Transfer is the go-to way to move your money securely in Canada, as represented by the millions of people who use it each day for their personal and business affairs,” said Peter Maoloni, vice president, product and platform delivery, Interac in the press release. “Consumers and businesses today operate globally.

Payments 192

Payments National Branding Customer Experience 192

PYMNTS

JULY 29, 2020

As virtual marketplaces displace (and replace) the physical variety at a dizzying pace, payments speed and security are paramount concerns. Online transactions are lifelines for small to mid-sized businesses (SMBs) that may no longer be able to sell in person. The scams may be variations on the old bait-and-switch, but they do damage.

Payments 269

Payments Fraud Customer Experience Resources 269

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. For instance, a QSR brand “will promote and market an app,” then take a measure of joy as downloads run into the hundreds, thousands and perhaps tens of thousands.

How To 144

How To Fraud Online Mobile 144

PYMNTS

JULY 15, 2020

The platform to bring malls online — or create a virtual mall — is being led by an Alibaba-owned company called Lazada. It connects shoppers to more than 18,000 leading international and local brands. For brands and sellers,” the company says, “LazMall offers an opportunity to create a customized experience for their customers.”.

Groups 153

Groups Branding Retail Taxes 153

PYMNTS

JULY 13, 2020

Account takeovers (ATOs) are a growing source of pain for financial institutions (FIs) and their customers, with losses from these attacks rising 164 percent in 2018. FIs must adopt fraud-fighting measures that are robust but do not create so much friction that legitimate customers find it difficult to access needed services.

Security 147

Security Fraud Survey Customer Experience 147

PYMNTS

APRIL 15, 2020

Customers of Microsoft can access digital purchase receipts through Canadian tech services firm Ethoca , a subsidiary of Mastercard , and its partnerships with a growing matrix of banks. Ethoca’s Digital Receipts service offers transparency about online purchases to make it easier for people to keep track of what they buy.

Fraud 167

Fraud Cards Tools Online 167

PYMNTS

JUNE 22, 2020

Bad actors, are, increasingly, targeting online card applications, using stolen personally identifiable information to apply for credit, leveraging those ill-gotten credit lines to make fraudulent purchases. A poor customer experience can cause FIs and enterprises to lose customers, of course.

Fraud 193

Fraud Cards Risk Management Customer Experience 193

PYMNTS

DECEMBER 3, 2018

Sometimes, buying something brand new just won’t cut it. Customers and merchants instead turn to digital marketplace platforms like eBay , Amazon , letgo and OfferUp , which create new ways for sellers and buyers to connect through online channels. The Future Of Digital Fraud Prevention.

Fraud 108

Fraud Customer Experience Security Analytics 108

Gonzobanker

MARCH 28, 2024

Importantly, the company’s announced migration of “CEB” customers to D1 is a major lift and cheese-moving event for FIS customers. Jack Henry continues to build out its Banno platform from a prior acquisition and is rapidly moving its customer base away from the NetTeller internet platform.

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

PYMNTS

OCTOBER 16, 2019

At the conclusion, Shubert announced its ticketing division was going to launch a pilot in 2020 with True Tickets’ secure mobile ticketing service. Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents.

blockchain 108

blockchain Boston US Customer Experience 108

Perficient

SEPTEMBER 29, 2020

On the website, Gina finds a Health Bot that advises she try Urgent Care and shares the nearest location and online scheduling. She ignores the first one, but responds to later emails and schedules online. She books an appointment online. It’s the Google experience. Because they want to build a truly engaging experience.

social media 294

social media System Retail Online 294

PYMNTS

NOVEMBER 2, 2016

XPS was originally designed by IBM strategic partner and investment Fluid to hold online conversations with shoppers and assist them with purchases. The acquisition included XPS’ technology, its customers and the people who designed it. It’s a recreation of the in-store customer experience. But that’s just the beginning.

Customer Experience 100

Customer Experience Online Branding Security 100

PYMNTS

OCTOBER 16, 2019

At the conclusion, Shubert announced its ticketing division was going to launch a pilot in 2020 with True Tickets’ secure mobile ticketing service. Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents.

blockchain 100

blockchain Boston US Customer Experience 100

PYMNTS

JUNE 5, 2020

And the field of targets is richer and wider than ever, as merchants have expanded their digital presence to meet a new crop of consumers making their initial steps into online commerce. Consumers are buying online products that they didn’t buy online before. Now, consumer preference is shifting toward digital payments.

Fraud 151

Fraud How To Online Meeting 151

Cisco

APRIL 12, 2022

Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. In essence it is about technology that enables and improves experience, execution, and optimization of the physical branch. Branches must be adaptive to serve evolving customer expectations.

America 109

America Customer Experience Operations Survey 109

PYMNTS

MARCH 13, 2019

Additionally, as many as 46 percent expect to see better customer experiences. And it is customer experience that has spurred 56 percent of companies to embrace open banking , with 53 percent citing the need to be innovative and competitive across financial services.

Study 155

Study Customer Experience Fintech Survey 155

PYMNTS

DECEMBER 21, 2020

As the new Tracker states, “eateries are turning to online and mobile ordering as well as delivery to stay afloat, with online order volume from food chains spiking by 225 percent since the pandemic began. A system that can protect customer information can help businesses avoid brand and operational damage.

Mobile 151

Mobile Fraud Policies Study 151

PYMNTS

JULY 19, 2019

The parent of the Toys R Us brand, Tru Kids , plans to bring stores under the legendary name to the United States for the 2019 holiday season. Tru Kids has entered into a joint venture with the software-powered experiential retailer b8ta to offer a new store experience with curated toys in “highly immersive, smaller-format spaces.”.

Retail 150

Retail US New York United States 150

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. For instance, a QSR brand “will promote and market an app,” then take a measure of joy as downloads run into the hundreds, thousands and perhaps tens of thousands.

How To 108

How To Fraud Mobile Online 108