PYMNTS

SEPTEMBER 6, 2018

Big brands have a complicated relationship with Amazon : The eCommerce retailer serves both as a potential competitor and as a retail partner that could open up new sales channels. Among others, J.Crew has joined the likes of Nike and Party City to become the latest brand to offer its products through the eCommerce site.

Branding 101

Branding Online Millennials Retail 101

PYMNTS

MAY 5, 2020

And if a retailer charges too much (or charges at all) 57 percent of millennials will bail on future business. For online shopping the return policies range from Amazon (90 days) to Target (varied and depends on product). Now add a pandemic. But it warns against making it too easy as it could undermine profit.

Policies 185

Policies Retail Study Washington 185

PYMNTS

JANUARY 22, 2020

The webinar featured Karen Webster from PYMNTS and Amy Parsons, senior vice president of global acceptance at Discover Financial Services and its payments brand, Discover Global Network. By comparison, 32 percent of Gen Z, 35 percent of millennials and 22 percent of Gen X consumers buy online from the same store. Trust Issues.

Retail 137

Retail Millennials New York City social media 137

PYMNTS

FEBRUARY 21, 2020

As Pizza Hut stumbles financially and Domino’s races ahead, the commitment to the customer experience is under a microscope, and home delivery is a critical element of that experience. Restaurants need to meet guests where they are – and remain on-brand throughout the experience.

Customer Experience 146

Customer Experience Operations Millennials Online 146

PYMNTS

MARCH 6, 2020

Price reductions from consumers’ favorite brands would solve their issues, but retailers cannot drop prices as low as some might like. The latter launched a BNPL option from provider Afterpay in 2019, enabling installment payments online and through its mobile app. Millennials and members of Gen Z are already on board with BNPL.

Retail 131

Retail Branding Millennials Mobile 131

PYMNTS

MARCH 12, 2019

It’s why well-established, digitally native brands like Warby Parker and Peloton are deploying stores. The cost of acquiring customers online is going up, and lifetime value is going down. Of course, there’s a transactional element to the whole experience.

New York 144

New York Retail Branding Online 144

PYMNTS

APRIL 2, 2019

In the latest Mobile Order-Ahead Tracker , PYMNTS looks at how these apps — and QSRs in general — are dealing with this increased competition, as mobile becomes the norm for customers looking for food, drinks and service as fast as possible. Additional brands, like Burger King and Taco Bell , are trying out similar promotions.

Security 152

Security Mobile Branding User Experience 152

PYMNTS

AUGUST 17, 2017

While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time. It turns out that retailers geared toward this younger demographic are having a tough time engaging them online.

Retail 127

Retail social media Online Mobile 127

PYMNTS

OCTOBER 15, 2018

Both solutions provide increased fraud protection to online transactions made via debit or credit cards. Instead, these processes have been integrated into the site’s existing shopping and payment experiences. Improving customer experiences was not the sole focus of 3DS 2.0’s s upgrades, however. For example, 3DS 2.0

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

AUGUST 14, 2019

Moving deeper into the quarter, inventory became a mounting problem due to a combination of factors, including a miss on key women’s sportswear private brands, a slow sell-through of warm-weather apparel and accelerated decline in the international tourism business. Our customers love the expanded selection,” he said.

Columbus 100

Columbus DC Branding Google 100

PYMNTS

AUGUST 17, 2017

While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time. It turns out that retailers geared toward this younger demographic are having a tough time engaging them online.

Retail 114

Retail social media Online Mobile 114

Insights on Business

APRIL 28, 2017

Some of the most important elements mentioned by analysts and professionals can be divided into four models: Digital bank brands: Many established, full-service banks find it difficult to appeal to millennials. Wary of alienating existing customers, they do not want to alter their current branding.

Digital Banking 171

Digital Banking User Experience Branding social media 171

NCR

AUGUST 2, 2016

The impact of online reviews is growing, according to ReviewTrackers research. More than 1 in 3 people won’t eat at a restaurant with 3-stars on online review websites like Yelp, Facebook and Google. The online review space has entered the social media era, and banks are struggling to catch up. Online Reviews Are Social Media.

Online 40

Online social media Management Compliance 40

Insights on Business

FEBRUARY 27, 2019

We moved from telephone banking to online or internet banking. The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience. We need to consider the needs of all types of customers.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

APRIL 30, 2018

QVC President and CEO Mike George said when the deal was announced,“By creating the leader in discovery-based shopping, we will enhance the customer experience, accelerate innovation, leverage our resources and talents to further strengthen our brands, and redeploy savings for innovation and growth.

Branding 129

Branding Millennials Retail social media 129

PYMNTS

SEPTEMBER 12, 2018

Fixers , among other platforms, comes as part of a huge movement from a new generation of travel entrepreneurs: “They are creating a completely unique set of experiences,” Fixers Founder and Chief Creative Officer Lisa Simpson told PYMNTS.com in an interview. Millennials make up about a third of the U.S.

Millennials 108

Millennials Customer Experience Online Course 108

PYMNTS

DECEMBER 19, 2018

These are some of the reasons, among others, that customers choose a grocer: Nearly three in 10 — or 27.1 percent — of shoppers visit a grocery retailer because they can well-coordinate online and in-store shopping. Bridge Millennials, for example, “are predisposed to online shopping,” according to the index.

Retail 108

Retail Colorado Online Mobile 108

PYMNTS

MAY 17, 2018

In an era that has seen physical retail locations — particularly large box stores — suffer from consumers becoming increasingly enamored with the online experience, it was still a bit of a surprise to see shoe retailer DSW log something of a bumpy 2017. The whole idea… is to evolve our customer experience.”. Will it work?

Columbus 108

Columbus Retail Branding Ohio 108

The Financial Brand

DECEMBER 8, 2020

Disconnect between the views of Millennials and community banking leaders over rate sensitivity gives handful of institutions a big opening. The post Big Banks Are Deposit Vacuums: How Other Institutions Can Slow the Flow appeared first on The Financial Brand.

Millennials 36

Millennials Community Bank Community Branding 36

NCR

MAY 9, 2017

Bankrate’s conversion of the Quizzle app (purchased from Quicken Loans in 2016) to Score & Report, white-labeled for use by community banks and credit unions, enables a branded and cost effective solution for quick adoption of new technology. US Bank has 42 branded apps in the App Store. One App Is Not Enough. BBVA has 34.

Fintech 75

Fintech Hawaii Community Bank San Francisco 75

PYMNTS

AUGUST 26, 2019

The latest Payments And The Platform Economy Playbook examines how marketplaces are using technologies like AI to innovate the customer experience. What else can it do, though, especially for online marketplaces? Much has been written about artificial intelligence (AI)-powered tools for fraud detection and security.

Customer Experience 109

Customer Experience Millennials Retail social media 109

NCR

APRIL 16, 2018

One of the defining characteristics of the Gulf region’s financial services industry is that it is overbanked, with a disproportionately high number of competing providers for the available customer base. The United Arab Emirates (UAE) is one key market where this trend of overbanking is particularly notable. Digital demands.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

PYMNTS

APRIL 29, 2019

“You have to create great experiences for customers,” he said, adding that providing a friction-free, relevant and even fun experience matters, particularly to younger consumers like millennials. Not to mention, those experiences go beyond pumpside deliveries. Food Partners.

Mobile 152

Mobile Maine Trends Retail 152

PYMNTS

AUGUST 26, 2019

Retailers looking to engage tech-savvy millennials and Gen Z consumers are quickly doubling down on their efforts to offer more visual content and enhance the discoverability of their products and services. A survey conducted last year found that 62 percent of millennials prefer visual search over other search methods.

Millennials 185

Millennials Retail Tools social media 185

NCR

NOVEMBER 6, 2017

Banks have spent a lot of time in the last few years trying to attract the attention of affluent millennial consumers – those born between the early 80s and mid-90s, who are currently an immensely attractive segment for financial institutions. Don’t mix them up with millennials. hours a day on their smartphones.

Millennials 73

Millennials Study Groups Mobile 73

ForwardBanker

AUGUST 24, 2015

I agree that brands of all types need to adopt a more holistic approach towards developing customer loyalty. In fact, surveys of Millennials and other consumers who are comfortable in the digital world shows they seek transparency and value that goes beyond the purchase.

Millennials 28

Millennials Customer Experience Survey Tools 28

ForwardBanker

AUGUST 24, 2015

I agree that brands of all types need to adopt a more holistic approach towards developing customer loyalty. In fact, surveys of Millennials and other consumers who are comfortable in the digital world shows they seek transparency and value that goes beyond the purchase.

Millennials 28

Millennials Customer Experience Survey Tools 28

NCR

FEBRUARY 17, 2017

Multichannel is about offering as many customer touchpoints as possible and can involve different strategies for different channels. Omnichannel is more focused on unifying the customer experience across all channels. Both approaches recognize the importance of consumer choice. Why the ATM is key to omnichannel.

ATM 85

ATM Mobile Strategy Fraud 85

Celent Banking

MARCH 16, 2015

While in the store, customers can scan QR codes on each product to bring up specific measurements and statistics. This is the essence of an omnichannel experience. It´s not about doing everything from every channel—it´s about optimizing the customer experience across the variety of methods used to interact with the retailer (or bank).

Conference 100

Conference Retail Community Community Bank 100

CB Insights

NOVEMBER 6, 2018

Search data helps brands understand shopper preferences. Beauty brands partner with Google Assistant and Home. Messenger taps brands for beauty bots. Instagram powers digital beauty brands. Google’s search data helps brands understand beauty shopper preferences. YouTube powers beauty influencers.

Google 72

Google Apple Industry Branding 72

NCR

DECEMBER 20, 2016

For banking customers, engagement comes from the power of habit, as many of them stick to the local vendor they once chose, once and for all. It is also a good indicator and predecessor of loyalty, which is an ultimate goal of any customer-brand relationship. Studying customers’ needs becomes paramount to deliver value.

Retail 40

Retail Video Millennials Mobile 40

PYMNTS

JULY 26, 2016

If you’re a retailer or a brand, it seems as though eCommerce and the rise of smartphones and mobile shopping have made your customers more cost-savvy and price-aware than ever before. Well, the rise of eCommerce and mobile shopping doesn’t have to mean doom and gloom for luxury brands or retailers.

Branding 100

Branding social media Millennials Study 100

NCR

SEPTEMBER 5, 2017

Every customer is different, and should be treated as such. A loyalty program is made up of a diverse collection of consumers, from baby boomers to digitally native millennials, all with different expectations of loyalty programs and what the accompanying rewards and promotions should be. The value of choice.

How To 45

How To User Experience Analysis US 45

William Mills

MAY 11, 2016

Do no go online and get another online loan. Under the scenario the consumer can transfer much-needed cash as well get cash (that was earned, not paid yet) so no payday or online lending debt is added. Ryan Wilk (VP, Customer Success) and Robert Capps (VP, Bus. Showing using a brand new device on a brand new connection.

Video 40

Video Lending social media Analytics 40

Banking 2020

MARCH 26, 2015

As debt collection will soon be measured on Net Promoter Score and general customer satisfaction, it’s time for banks and credit unions to start thinking about customer experience with debt collection. The shift towards treating debt collection as another step of the customer life cycle has started.

Industry 40

Industry Guidelines social media Technology 40

William Mills

MAY 11, 2016

Chip card reader for when customers are shopping online to improve security. Integrate with any online merchant site. Customers can store all of their online profiles in one secure location to improve user experience. Branded version is available. ^KT. Digital customers are more profitable customers.

Video 40

Video Mobile social media Analytics 40

BankBazaar

FEBRUARY 17, 2020

Our Chief Marketing Officer, Aparna Mahesh was recently in conversation with the Hindu Business Line to talk about the recent shift in the narrative of marketing and how brands are coping with it. ?. Millennials and GenZ are demanding and quite unforgiving. Interestingly, they also hold brands to very high standards.

Marketing 78

Marketing Branding Millennials Video 78