CB Insights

NOVEMBER 6, 2018

GAFA’s search data, smart home devices, advertising and marketing capabilities, and more offer compelling use cases for the beauty industry. Simultaneously, the beauty industry is looking towards tech to provide an edge in an increasingly crowded market. Search data helps brands understand shopper preferences.

Google 72

Google Apple Industry Branding 72

PYMNTS

MAY 5, 2020

With the retail industry sliding into Mother’s Day in just a week, the return issue is bound to raise its head. And if a retailer charges too much (or charges at all) 57 percent of millennials will bail on future business. Some stats around the issue show just how substantial it is for retailers. Now add a pandemic.

Policies 185

Policies Retail Study Washington 185

Insights on Business

OCTOBER 10, 2017

Modernize transactions – the technology choices banks make today on cloud, via APIs and in application development, will determine their ability to innovate new customer engagement tactics, optimize back-end efficiency, monetize data streams and reinforce their leadership in the banking sector in years to come.

blockchain 87

blockchain Customer Experience Compliance Fraud 87

Digital Growth Institute

JUNE 28, 2023

In a digital world where face-to-face interactions are becoming less common, how can financial brands establish trust with their customers? Trust is the foundation of successful relationships, and in the financial services industry, it is crucial for building credibility and loyalty.

social media 15

social media Millennials Customer Experience Google 15

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. According to the 2018 Global Brand Counterfeiting Report , luxury fashion brands are a favored target. Online Resale. Social Media.

Online 101

Online Fraud Branding social media 101

PYMNTS

MAY 23, 2019

As of 2019, three quarters of customer interactions with credit unions are digital — the remaining 25 percent is split between branch visits, ATM stops and call center calls. On a demographic level, Gen X and baby boomer customers still tap into physical channels. That result, Chambers noted, is just an average.

Online 123

Online Millennials Digital Banking Maine 123

Social Assurance

APRIL 13, 2021

For most financial brands, Artificial Intelligence, Machine Learning, and Cognitive Banking are still concepts and buzz words that we hear at a conference or read in an industry-related article (not like this one you’re currently reading) that leaves you more intimidated than empowered. How can financial brands use AI?

Branding 15

Branding Fraud Arizona Data 15

Banking 2020

MARCH 26, 2015

Debt collection is an industry with deeply entrenched practices; it’s slowly growing, subject to macro economic trends and credit cycles, and rife with litigation. These are the hallmarks of a mature industry, one that isn’t expected to demonstrate extraordinary technical foresight and innovation. However, change is coming.

Industry 40

Industry Guidelines social media Technology 40

PYMNTS

AUGUST 17, 2017

According to Engagement Labs’ “Leaders in Social Influence” report, rankings of the top teenage retail brands have shown that teen engagement is occurring more so in face-to-face conversations than in online engagements. Teens also want a more personalized experience where brands take a more proactive approach in each interaction.

Retail 127

Retail social media Online Mobile 127

NCR

APRIL 16, 2018

Like many regions across the globe, the Gulf is currently going through a period of change in the banking industry, which is presenting challenges for local institutions but also creating opportunity. “Laggards will fail to deliver engaging digital experiences, will lose market share and become irrelevant within three to five years.”

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

PYMNTS

AUGUST 17, 2017

According to Engagement Labs’ “Leaders in Social Influence” report, rankings of the top teenage retail brands have shown that teen engagement is occurring more so in face-to-face conversations than in online engagements. Teens also want a more personalized experience where brands take a more proactive approach in each interaction.

Retail 114

Retail social media Online Mobile 114

PYMNTS

APRIL 19, 2018

They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”. Here’s how retailers are adapting to the future of unattended retail and why the industry is poised for growth: — 60 percent of consumers would visit a QSR more often if it offered self-service kiosks.

Retail 102

Retail eBook Customer Experience Ohio 102

PYMNTS

JULY 18, 2019

That being said, as an industry, the financial services space recognizes the need for innovation, where as many as 68 percent of banks of all sizes plan to make innovation a priority in the years ahead. As millennials rise through the ranks and within the ranks, we see the rise of what he termed “digital natives.”. An Analogy.

Innovation 155

Innovation Study Technology Millennials 155

PYMNTS

JANUARY 9, 2017

The Customer Experience . Inside each Wegmans is the equivalent of 8 to 10 other supermarkets,” noted Burt Flickinger, who is the managing director of consumer industry consulting firm Strategic Resource Group Flickinger. There is something a little bit off about call Wegmans’ “small” since each individual store is massive.

Millennials 100

Millennials Massachusetts Course Training 100

Cisco

MAY 25, 2021

Financial Services Bank, Insurance & Wealth industry participants are actively addressing how to balance and deliver a safe return to work, with the right mix between a Secure Remote Workforce and Trusted Workplace to ensure business resiliency for all types of work, independent of work locations.

Strategy 71

Strategy Mobile Study System 71

NCR

FEBRUARY 17, 2017

Omnichannel: it’s a popular buzzword in the banking industry right now, but what does it really mean, in its truest sense? Multichannel is about offering as many customer touchpoints as possible and can involve different strategies for different channels. One important distinction to make is between omnichannel and multichannel.

ATM 85

ATM Mobile Strategy Fraud 85

Celent Banking

MARCH 16, 2015

As expected, it was a great way to read the temperature of the banking industry. While in the store, customers can scan QR codes on each product to bring up specific measurements and statistics. This is the essence of an omnichannel experience. There were a couple of overarching themes throughout the event.

Conference 100

Conference Retail Community Community Bank 100

NCR

DECEMBER 20, 2016

It is also a good indicator and predecessor of loyalty, which is an ultimate goal of any customer-brand relationship. Today, it is widely accepted that customers’ expectations are shaped through their cross-industry experience. Studying customers’ needs becomes paramount to deliver value.

Retail 40

Retail Video Millennials Mobile 40

PYMNTS

JULY 26, 2016

If you’re a retailer or a brand, it seems as though eCommerce and the rise of smartphones and mobile shopping have made your customers more cost-savvy and price-aware than ever before. Well, the rise of eCommerce and mobile shopping doesn’t have to mean doom and gloom for luxury brands or retailers.

Branding 100

Branding social media Millennials Study 100

NCR

AUGUST 2, 2016

Most compliance departments treat online reviews as a form of social media, and the trend of customer intelligence has opened up a whole new way of understanding customers and building trust. Many brands are already using social media in their marketing and sales, and many are using it as an extension of their service.

Online 40

Online social media Management Compliance 40

NCR

SEPTEMBER 5, 2017

In today’s economic climate, building a more diverse, sustainable revenue stream and increasing consumer trust and loyalty is key for almost every industry. Traditional banks must now work twice as hard to retain their existing customer base and entice younger generations into the fold. This trend resonates across other industries too.

How To 45

How To User Experience Analysis US 45

CB Insights

SEPTEMBER 17, 2018

Around the middle of the twentieth century, there was what The Atlantic called a “Cambrian explosion” of brands. Tide, Crest, Band-Aid, Lipton, and other branded packaged goods — and the conglomerates that manufactured them — reigned. Store brands from retailers were seen as down-budget choices. Table of Contents.

Industry 67

Industry Branding Retail US 67

William Mills

MAY 11, 2016

From my understanding of their offering they let mid to large financial planners/consultants utilize state-of-the-art data tools in real time coupled with NLQ AI for a better customer experience, allowing a financial planner to do a better job for more clients in less time. Ryan Wilk (VP, Customer Success) and Robert Capps (VP, Bus.

Video 40

Video Lending social media Analytics 40

William Mills

MAY 11, 2016

Customers can store all of their online profiles in one secure location to improve user experience. Branded version is available. ^KT. In 2015, 70% of customers preferred to open bank accounts through mobile channels. Fiserv is meeting that need for FIs and millennials. Propelling mortgage industry.

Video 40

Video Mobile social media Analytics 40

BankBazaar

FEBRUARY 17, 2020

Our Chief Marketing Officer, Aparna Mahesh was recently in conversation with the Hindu Business Line to talk about the recent shift in the narrative of marketing and how brands are coping with it. ?. Millennials and GenZ are demanding and quite unforgiving. Interestingly, they also hold brands to very high standards.

Marketing 78

Marketing Branding Millennials Video 78

CB Insights

SEPTEMBER 7, 2017

Companies in this category provide tools and services that include workout apps, wearables, AR/VR use cases for the fitness industry, and more. Fitness tech companies are leveraging software and technology to create new paradigms for the fitness industry and digitize a traditionally physical space. Track fitness tech startups.

New York 48

New York Exercises Training Maryland 48

Gonzobanker

DECEMBER 20, 2019

Kent Oram, CEO, Idaho Central Credit Union – As evolution, revolution and occasional shareholder dilution occur across the industry, a leader in Idaho has quietly worked over the past 12 years on accumulating legendary performance. In an industry changing slowly, the Gonzo team has to salute Pierre Naude, CEO of nCino.

Idaho 148

Idaho Conference Data Marketing 148

PYMNTS

JANUARY 21, 2020

Functioning as a subsidiary of ARC, nuTravel will enable its new parent to, according to a statement about the deal, “accelerate its offerings of feature-rich, omnichannel retailing solutions to airlines, travel agencies and corporate travelers to provide an integrated customer experience. That’s not all. Other Areas of Change.

Innovation 101

Innovation Millennials Trends Examples 101

Insights on Business

JUNE 23, 2017

No industry today is immune from the assault of disruptive competitors. And the banking industry took notice. The challenge for banks, of course, is to capture the business of the tech-loving millennials while continuing to serve the older, more affluent customers in a cost-effective manner.

Fintech 154

Fintech Innovation Technology Branding 154

PYMNTS

SEPTEMBER 20, 2017

Could the secret to winning the grocery wars lie not in groceries, but in adjacent brands and services? The partnership with Hy-Vee will add 26 new stores in seven Midwest states, while also listing Wahlburgers-branded items on Hy-Vee’s in-store restaurant menu. That will make Hy-Vee the largest single Wahlburgers franchisee.

Iowa 100

Iowa Retail Exercises Branding 100

Fintech Labs Insights

OCTOBER 31, 2016

Artificial intelligence (AI) is not new to fintech, but in the past two years we’ve seen a jump in the sophistication and scale of its use across the industry. Consumers are now accustomed to the types of seamless mobile experiences provided by apps like Uber and Airbnb and want better banking experiences.”

America 12

America Millennials Mobile social media 12

FICO

JANUARY 19, 2018

The financial industry is undergoing a major digital transformation. While it’s not unusual for any industry to reinvent itself periodically, this latest evolution doesn’t resemble most of the scenarios of the recent past. And one of the clouds obscuring the financial industry’s future ought to be in the shape of a smartphone.

Analytics 45

Analytics Millennials Retail Data 45

PYMNTS

DECEMBER 7, 2017

With 5,300 store closures through June of 2017 and as many as 20 retailers this year alone shuttering operations — across marquee names as diverse as Toys R Us and Abercrombie & Fitch — the retail industry is not all that far from the 6,163 stores that closed in 2008. Yatskan queried.

Retail 101

Retail Branding Customer Experience Online 101

PYMNTS

SEPTEMBER 23, 2016

What those core vendors are offering, Fossella noted, is “good enough” when compared to earlier mobile standards but not keeping pace with larger banks’ current offerings from a customer experience perspective. Those features can be combined with branding elements.

Mobile 100

Mobile Community Bank Tools Community 100

NCR

NOVEMBER 15, 2017

With so much innovation and competition happening in financial services right now, it’s easy to think that the industry is becoming more and more complex. It has been suggested that simplicity is a particularly important concept for younger people and millennials. “They just want to live their lives,” he said.

Customer Experience 59

Customer Experience Mobile Digital Banking Millennials 59

CB Insights

JUNE 17, 2020

In some cases, the technological changes inspired by Covid-19 will come in the form of an acceleration of existing trends — for example, industrial automation and contactless payments. Manufacturing: 3D and automation technology boost industry’s agility and flexibility. Industrial automation & robotics. 3D printing.

Industry 101

Industry Technology Online Video 101

Gonzobanker

OCTOBER 6, 2015

While bankers may be a bit fatigued this year by articles about payments, the more enlightened Gonzo bankers are paying close strategic attention to the single most impactful payments trend in our industry: the shift from a plastic card to a “card-not-present” world. Fight the good fight to build a kick-butt payments self-service experience.

Cards 60

Cards Fraud Apple Google 60