PYMNTS

MAY 14, 2020

The pandemic required full-on digitization for many businesses to keep revenue flowing, but simply setting up shop online is no longer enough to keep customers happy. Indeed, according to Laura Miller , president of JPMorgan Merchant Services , customer loyalty is now more important than ever.

Payments 169

Payments Branding Customer Experience Strategy 169

PYMNTS

JANUARY 22, 2019

In a new PYMNTS interview, Karen Webster and Rich Stuppy, chief customer experience officer at Kount , talked about all the recent digital and mobile strides that QSRs have been making — and why they are still behind the curve when it comes to protecting their technology, customers and brand reputations from online criminals.

How To 144

How To Fraud Online Mobile 144

Perficient

FEBRUARY 1, 2021

When done correctly, chatbots increase efficiency while also delivering better customer experiences. While there are OEM-to-dealer complexities to consider, this AI advancement can help solve challenges automotive companies and their customers face every day. Transition from Brand Site to Dealer Site. Servicing/Ownership.

Strategy 409

Strategy Branding Online Marketing Strategies 409

PYMNTS

JUNE 5, 2020

And the field of targets is richer and wider than ever, as merchants have expanded their digital presence to meet a new crop of consumers making their initial steps into online commerce. Consumers are buying online products that they didn’t buy online before. Now, consumer preference is shifting toward digital payments.

Fraud 151

Fraud How To Online Meeting 151

The Financial Brand

APRIL 11, 2021

In-branch selling is more effective, but four steps related to the digital onboarding experience can help overcome the deficit. The post Bank Accounts Opened Online Are Less Profitable: How to Change That appeared first on The Financial Brand.

How To 35

How To Online Branding Customer Experience 35

PYMNTS

JANUARY 22, 2019

In a new PYMNTS interview, Karen Webster and Rich Stuppy, chief customer experience officer at Kount , talked about all the recent digital and mobile strides that QSRs have been making — and why they are still behind the curve when it comes to protecting their technology, customers and brand reputations from online criminals.

How To 108

How To Fraud Mobile Online 108

Perficient

FEBRUARY 4, 2021

Being able to order groceries, prescriptions, and other essential products online can be a challenge for people with disabilities in the best of times. The COVID-19 pandemic demonstrated the need to engage, communicate, and support customers who cannot visit a physical store, which made the need for an accessible presence more critical.

UX 531

UX Guidelines Compliance Study 531

Perficient

FEBRUARY 17, 2023

In the first two blogs in this series, Getting Started On Embedded Finance and Embedded Finance: Bolstering Brand Experiences, we defined embedded finance and looked at the goals and strategies that firms should take at the outset of their modern embedded finance journey, as well as how and why firms should consider getting embedded banking.

San Francisco 275

San Francisco Cards Online Payments 275

PYMNTS

NOVEMBER 16, 2020

But a lot of them are not so great at the technology and understanding how to actually build pages and handle the front end as well as the back end of their business. If brands want to get online, and you want to have something that looks bespoke, that’s typically going to mean paying a developer or paying an agency quite a bit of money.

Retail 226

Retail Regional Branding Tools 226

PYMNTS

JANUARY 8, 2021

But for all the challenges thrown up by 2020, the surge of consumers online has forced merchants to raise the level of their digital checkout game, according to the latest edition of the PYMNTS Checkout Conversion Index. percent for online and 1.4 percent for online and 1.4 The year 2020 saw the overall index score rise by 2.2

Retail 261

Retail Online Mobile Customer Experience 261

Social Assurance

MARCH 1, 2021

It takes less than 30 seconds to look up a financial brand, learn where they are located, and explore the services they provide. During this time, customers can also read through a couple of reviews, forming a first impression that can be hard to change. In order for your financial brand to stand out, you have to cover all your bases.

Branding 15

Branding social media Online Case Study 15

PYMNTS

SEPTEMBER 1, 2016

Sharma is a retail veteran with stints at Apple, Walmart and Williams-Sonoma, where he helped transform delivery and logistics into a critical part of the customer experience. That experience is often undersold and often ignored. And the irony is that where the online channel came about was all about convenience.

How To 101

How To Retail Customer Experience Online 101

South State Correspondent

OCTOBER 20, 2022

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience. ” The result?

Policies 195

Policies Training Customer Experience Examples 195

PYMNTS

JANUARY 27, 2021

Healthcare providers needed to remove the barriers to swift, timely payments and to determine how to keep patients coming into the office or making telehealth appointments, despite the pandemic’s catastrophic impact on in-office healthcare access. Now, healthcare providers have to work to maintain loyalty just like any other brand.

Payments 263

Payments Data Survey Report 263

PYMNTS

MARCH 30, 2020

California Consumer Privacy Act (CCPA), Washington Privacy Act (WPA) and other new privacy and online transaction standards are changing how businesses interact with consumers’ data in the U.S. Personalized experiences require merchants to have access to data — a crucial resource in helping them distinguish themselves from competitors.

United States 131

United States Retail Customer Experience Data 131

PYMNTS

FEBRUARY 24, 2020

According to a recent report from Forrester and Adobe , brands defined as “experience-driven” grow at a clip of 19 percent per year, compared to 13 percent for others. The consumer now has a candle with a personal brand. Yankee Candle gets data, engagement and a satisfied customer. And so does the recipient.

Retail 210

Retail Branding New York City Indiana 210

PYMNTS

FEBRUARY 19, 2018

Iconic French fashion house Chanel has inked a strategic partnership deal with online designer marketplace Farfetch that will focus on deploying the latter’s operating system within the confines of Chanel’s physical boutiques, according to industry news source Business of Fashion. Fashion cannot be digitized like music.

Customer Experience 122

Customer Experience Online Strategy Retail 122

PYMNTS

APRIL 15, 2020

Customers of Microsoft can access digital purchase receipts through Canadian tech services firm Ethoca , a subsidiary of Mastercard , and its partnerships with a growing matrix of banks. Ethoca’s Digital Receipts service offers transparency about online purchases to make it easier for people to keep track of what they buy.

Fraud 167

Fraud Cards Tools Online 167

South State Correspondent

AUGUST 15, 2022

At SouthState, our commercial lending teams use an online proposal generator, and we make that same app available to any community bank. In this article, we step through why it works and how you can get it. An online loan proposal generator is one of the least costly tools your bank can offer lenders. Conclusion.

Tools 195

Tools Lending Online Training 195

South State Correspondent

AUGUST 15, 2022

At SouthState, our commercial lending teams use an online proposal generator, and we make that same app available to any community bank. In this article, we step through why it works and how you can get it. An online loan proposal generator is one of the least costly tools your bank can offer lenders. Conclusion.

Tools 195

Tools Lending Online Training 195

PYMNTS

APRIL 28, 2020

Brands are finding new ways to get in front of their customers as standard outlets like news and social media are loaded with misinformation and just plain disturbing news. We have been one of the first brands to have gone into esports at a global level, and with League of Legends we have an exclusive partnership.”.

social media 141

social media Branding Examples Marketing 141

PYMNTS

DECEMBER 30, 2016

The use of deep data science and artificial intelligence (AI) is paving the way for more contextual promotions, virtual reality technologies are becoming more affordable for virtual product demos, and customer experience expectation is driving the need for a more seamless checkout process. The payments ecosystem is being redefined.

eBook 140

eBook Payments Customer Experience Retail 140

Perficient

SEPTEMBER 29, 2020

Patients don’t know who they need to see, how often, how to schedule, how to get there, what follow-ups are needed, and so on. On the website, Gina finds a Health Bot that advises she try Urgent Care and shares the nearest location and online scheduling. She books an appointment online. It’s the Google experience.

social media 294

social media System Retail Online 294

PYMNTS

DECEMBER 23, 2020

Whether it is with a small, medium or mega-sized merchant, Hondal said businesses need to reimagine their loyalty strategies to manage customer experiences and ensure that they are consistently delivered throughout the organization. It needs to be about the whole experience and my relationship with you as a brand.

Strategy 266

Strategy Marketing Marketing Strategies Branding 266

Perficient

AUGUST 15, 2020

They search for immediate care, find the right option, schedule online, get reminders and directions, receive care, have automated follow-ups – each seamlessly connected to the other to take the guesswork and missed care needs out of the healthcare journey. Create stickiness – by aligning users with your brand. Improve ROI.

System 332

System Branding Groups Customer Experience 332

The Financial Brand

SEPTEMBER 7, 2020

Here's how to manage them efficiently. The post Online Reviews Can Reveal Blind Spots in Banking Transformation appeared first on The Financial Brand. Financial marketers must embrace reviews, good or bad, as a key part of the consumer digital journey.

Online 32

Online Branding Marketing How To 32

PYMNTS

OCTOBER 16, 2019

Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents. From Eventbrite to TodayTix, ticketing platforms are aiming to change the way that consumers buy access to events online — and how organizers market their gatherings through the web in the digital age.

blockchain 108

blockchain Boston US Customer Experience 108

PYMNTS

FEBRUARY 4, 2019

“The plan from our perspective was to create a user experience online first that would enable shoppers to easily customize a piece,” said Royer. The marketing tool that ended up working best for the brand was opening a physical store — and giving customers a chance to interact with their line of couches.

San Francisco 122

San Francisco Branding Austin Customer Experience 122

PYMNTS

JULY 13, 2017

At the recent Future Stores retail conference, retailers from around the country were discussing just how to deal with eCommerce’s impact on their stores. In IBM’s 2017 Customer Experience Index Study , it was revealed just how much the eCommerce arena, and subsequently DTC, is having an impact on customer expectations.

Branding 104

Branding Retail Study Meeting 104

PYMNTS

OCTOBER 16, 2019

Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents. From Eventbrite to TodayTix, ticketing platforms are aiming to change the way that consumers buy access to events online — and how organizers market their gatherings through the web in the digital age.

blockchain 100

blockchain Boston US Customer Experience 100

PYMNTS

MARCH 18, 2019

There is no shortage of up-and-coming cosmetics brands promising consumers a more personalized, customized experience. Jouer , a makeup brand that entered the scene 11 years ago, has seen many such up-start competitors rise … and fall. Then there are older brands that are luxury , but there is not much middle ground.

Branding 108

Branding social media Strategy Video 108

PYMNTS

SEPTEMBER 21, 2020

Companies are therefore investing in solutions and strategizing how to better distinguish between legitimate customers and fraudsters taking advantage of the higher volumes of digital activity. Friendly fraud often develops around online promotions at restaurants. A Proactive Approach To Friendly Fraud. Pandemic-Driven Pivots.

Fraud 177

Fraud Mobile social media Customer Experience 177

PYMNTS

NOVEMBER 28, 2017

“Nearly 90 percent of organizations say they are focused on personalizing customer experiences, yet only 40 percent of shoppers say that information they get from retailers is relevant to their tastes and interests,” said Brendan Witcher, a principal analyst at Forrester Research Inc. Adobe Systems Inc.

Retail 129

Retail Marketing Customer Experience Online 129

PYMNTS

DECEMBER 15, 2017

Today, it’s also about telling a story and building an experience that makes customers want to shop with the brand again. Yet luxury brands have been slower than most other retailers to embrace digital innovation – for storytelling or for anything else. If they’re not there, they’re losing out to other brands who are.

Retail 129

Retail Branding Mobile Tools 129

PYMNTS

APRIL 13, 2020

AI can also help retailers deliver a better customer experience. As the customer journey becomes more complex with multiple devices playing a role and options like in-store pickup vs. shipping in the mix, AI can capture and manage that data, too, creating personalized recommendations for all customers.”.

Big Data 256

Big Data Retail Data Analysis 256

South State Correspondent

JANUARY 23, 2023

ChatGPT is a powerful language model that can understand a variety of languages, including emojis, that can assist banks with increasing the productivity of bankers, improving their customer experience, automating repetitive tasks, and providing personalized financial advice to customers.

Tools 370

Tools Examples Analysis Data 370

Insights on Business

APRIL 28, 2017

Some of the most important elements mentioned by analysts and professionals can be divided into four models: Digital bank brands: Many established, full-service banks find it difficult to appeal to millennials. Wary of alienating existing customers, they do not want to alter their current branding.

Digital Banking 171

Digital Banking User Experience Branding social media 171