PYMNTS

OCTOBER 16, 2019

Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents. True Tickets works on the IBM Blockchain and will integrate its ticketing service into targeted components of Shubert’s ticketing operation. “At

blockchain 100

blockchain Boston US Customer Experience 100

South State Correspondent

MAY 25, 2022

It is no surprise that these banks not only have higher customer experience performance but have a higher return on equity numbers. A better customer experience means less churn, a longer account life, more repurchases, more cross-sell, lower operating cost, greater trust, and more forgiveness.

Customer Experience 195

Customer Experience Survey Examples Branding 195

Insights on Business

MAY 12, 2017

To further complicate the landscape, customer expectations continue to evolve, as they anticipate seamless service and experience across brand touchpoints. In an industry, where the never-ending battle is for customer experience, loyalty, and top talent, what are the ways in which incumbent firms can reinvent their businesses?

Customer Experience 154

Customer Experience Fintech Analytics New York 154

PYMNTS

JULY 19, 2019

The parent of the Toys R Us brand, Tru Kids , plans to bring stores under the legendary name to the United States for the 2019 holiday season. Tru Kids has entered into a joint venture with the software-powered experiential retailer b8ta to offer a new store experience with curated toys in “highly immersive, smaller-format spaces.”.

Retail 150

Retail US New York United States 150

PYMNTS

MAY 5, 2020

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. For example shipping specialist Optoro announced a strategic partnership this morning with Returnly , which focuses on digital return experiences and post-purchase payments.

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

SEPTEMBER 17, 2019

It is based on the operating system that runs on phones and tablets, but was modified to work with cars. The services will be embedded into the car’s operating system, so drivers can access the same features they use on their phones from their vehicles. Google Play.

Google 171

Google Retail Customer Experience System 171

PYMNTS

NOVEMBER 9, 2016

Retail TouchPoints announced the award as part of its fifth annual Store Operations Superstar Awards, which recognize companies with the most creative and successful store operations strategies. The award follows a retooling of rue21’s store operations by Vice President of Store Operations Lori Gillin.

Retail 175

Retail Strategy Analytics Operations 175

PYMNTS

MAY 26, 2016

But according to newly released research by the NRA (National Restaurant Association — or buns, not guns, as it is fond of saying), a third of restaurant operators say they are behind in tech use. Finding cost-efficient solutions and convincing arguments as to their importance are paramount for restaurant operators,” Stensson said.

Mobile 132

Mobile Payments Las Vegas Operations 132

PYMNTS

MARCH 29, 2019

What works today – or, at least, what is supposed to work – are commerce and payments experiences. The thing is, someone, or some organization, has to give birth to those experiences and the ecosystems that support them. Today, the U.S.

Retail 108

Retail Detroit Michigan Branding 108

PYMNTS

DECEMBER 21, 2020

Rich Stuppy, chief customer experience officer at Kount, told PYMNTS that his company’s platform is armed to repel this new wave of digital dining devils. Kount Control applies protection, policy customization and reporting to give restaurants [a] complete [safeguard against] account takeover,” he said.

Mobile 151

Mobile Fraud Policies Study 151

FICO

MAY 15, 2023

“With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As

Payments 52

Payments Video Customer Experience social media 52

Insights on Business

FEBRUARY 13, 2019

Next is a digital bank, completely disassociated from the Bradesco brand. They use the Bradesco infrastructure, but they operate in parallel. They studied Instagram, WhatsApp, iFood, Apple, Facebook, Amazon Customer Experience, and Uber to learn how to integrate into a digital minded audience. Hyper-connected journey.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

PYMNTS

AUGUST 7, 2020

As Amazon continues to keep its Prime Day cards close, its decision to launch the event in India has come under scrutiny. Based on global coverage of India’s event, it has become evident that employee safety has as much to do with Prime Day as the revenue it will generate. Is India’s Prime Day a Test Case? .

Video 181

Video Retail Seattle United States 181

Insights on Business

MAY 25, 2018

“Your architecture is how you build trust with your customers.” . This quote from IBM Senior Vice President of Industry Platforms, Bridget van Kralingen, speaking at the Reinventing Financial Services event, captures what the day was about. Over the next few weeks, we will make insights from the event sessions available on-demand.

Technology 93

Technology Training Customer Experience blockchain 93

PYMNTS

OCTOBER 5, 2020

That meant the company, which has historically stressed the in-store nature of the customer experience through sophisticated technology, had to pivot to a digital-first strategy. Despite its 37 -state footprint, Werder noted that Fleet Feet thinks of itself as both a national brand and a community retailer.

Technology 131

Technology Retail North Carolina National 131

PYMNTS

NOVEMBER 20, 2019

Providing a top consumer experience is becoming more important and is a rising trend in retail, and that will almost certainly increase in the 2020s. The upscale apparel brand, according to a recent report , is opening an “experiential store” in the Mall of America in Minneapolis on Wednesday (Nov. Physical Retail Efforts.

Retail 109

Retail New York City Minneapolis Branding 109

PYMNTS

NOVEMBER 2, 2018

Digitally native brands often test the retail waters with pop-up shops, and, after some offline success, they may expand their concepts with permanent locations. It will also offer a larger jewelry selection and exclusive brands like Sidney Garber, who has bracelets that sell for $8,600 and up. In Other Brick-and-Mortar News.

New York 116

New York Los Angeles Retail New York City 116

PYMNTS

JULY 26, 2016

But how can real-time data, real-time tracking and real-time interaction with the customer actually lead to better business results? In a webinar earlier this month that asked the question “How Can Real-Time Decisions Improve the Customer Experience?”

Analytics 100

Analytics Customer Experience Fraud Case Study 100

PYMNTS

FEBRUARY 16, 2018

“As new companies grow, they start to look more like the incumbents,” Blumenthal said in an interview with The Wall Street Journal at an event in New York hosted by consulting firm A.T. Many digital brands have been expanding into the brick-and-mortar space to boost online sales. Warby Parker and Bonobos are not exactly unique.

New York 101

New York Retail Online Meeting 101

Cisco

APRIL 7, 2019

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. How Chatbots and Voice are Shaping the Future of Banking (The Financial Brand). Visited a local retail branch?

Trends 64

Trends Cyber Security Big Data Analytics 64

PYMNTS

DECEMBER 11, 2018

Ripco Real Estate Principal and Chief Operating Officer Mark Kaplan told CNBC that retailers can attract shoppers from online retailers “if the in-store experience offers something more.” In addition, the store was to offer a kid-focused grocery shopping experience as well as magic shows. In the U.K.,

Retail 166

Retail US New York City Los Angeles 166

NCR

FEBRUARY 24, 2017

In the future, we can expect to see this channel expanding its functionality to include things like loading funds onto prepaid cards and buying train, flight or event tickets. Brand exposure. Offering unrivalled portability, ATMs operate everywhere from the Swiss Alps to the Antarctic. ” New customer experiences.

ATM 85

ATM Customer Experience Examples Innovation 85

PYMNTS

MARCH 7, 2018

Thriving or just surviving in the omnichannel age means offering comprehensive in-store and online features that both engage customers and connect them with brands. So, our focus has been on delivering a customer experience that adds value.”. That’s how we built a lot of our services, and really our brand, online.”.

Online 100

Online Branding Retail Mobile 100

PYMNTS

SEPTEMBER 7, 2018

Outside the southeastern United States, Publix is neither a household name, nor an everyday experience. A highly regional grocery store chain, it’s only known in the six states where it actually operates. In 2015, Safeway took over three Albertsons stores and poured $30 million in bringing the West Coast brand to Publix country.

Florida 105

Florida South Carolina Tampa Regional 105

Abrigo

OCTOBER 20, 2020

Increase efficiency and improve the overall borrower experience. For Jill Hudson, VP, Operations Officer at Vision Bank Vision Bank, it was important to learn strategies regarding supporting a strong company culture during this time. There is a demand coming from our customer base to make things easier, less cumbersome, and faster.

Management 195

Management Lending Community Strategy 195

FICO

NOVEMBER 29, 2018

From airlines, hotels, and entertainment events to perhaps the most well-known e-retailer, Amazon, these companies have been using dynamic pricing to improve profitability relative to rapid changes in supply and demand. Personalization: Using AI to deliver optimal customer experiences, in real-time.

Customer Experience 40

Customer Experience Analytics Data Industry 40

Cisco

APRIL 7, 2019

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. How Chatbots and Voice are Shaping the Future of Banking (The Financial Brand). Visited a local retail branch?

Trends 48

Trends Cyber Security Big Data Analytics 48

PYMNTS

AUGUST 29, 2016

That, he said, lets companies promote their brand, create stronger partnerships and strengthen consumer loyalty. He said that blockchain technology and smart contracting supports a sort of “pop-up” partnership so that loyalty providers can provide customization and partner with the firms that make the most sense for the customer.

blockchain 117

blockchain Study Industry Innovation 117

NCR

SEPTEMBER 1, 2017

Many hugely successful companies and globally recognized brands have demonstrated what can be achieved when design is placed at the heart of how a business operates. It now operates six Workbenches at its branches in Dublin, Galway, Limerick and Cork. The case for design in business. Embracing design thinking.

Customer Experience 100

Customer Experience Strategy Innovation Virginia 100

Insights on Business

NOVEMBER 22, 2017

The changes we see in the global payments landscape, driven by innovative technologies, are fundamentally changing the industry, but they come with a brand new set of challenges. Over the past decade, sophisticated fraudsters have learned to rapidly scale up their attacks, making them more skilled at exploiting payment systems.

Fraud 125

Fraud Payments Innovation Industry 125

PYMNTS

OCTOBER 7, 2016

Large global firms such as RBS and BNY Mellon already call Manchester home, and the city also holds the IT centers for other global financial services brands, such as Lloyds and Barclays,” Manchester’s Inward Investment Agency recently announced. The city’s FinTech reputation and tech sector are on the rise.

Fintech 201

Fintech Industry Big Data Trends 201

South State Correspondent

MAY 1, 2024

Honkook Kim and his Gentle Monster Brand is a perfect example. The Banking Innovation Playbook – Step 1: Find a Niche Kim looked at the market and knew he needed traction in at least a single segment where he could create a brand and a following for Gentle Monster. Find the gap in one segment and build success from there.

Innovation 195

Innovation social media Branding Marketing 195

Gonzobanker

SEPTEMBER 4, 2018

Long-neglected contact center operations are finally getting attention from the C-suite. Just last month, customer experience player Avtex acquired competitor and fellow Genesys re-seller/integrator Adapt Telephony Services. Today’s contact center is the critical human voice of successful multi-channel delivery.

Technology 117

Technology Resources Fraud Strategy 117

PYMNTS

APRIL 7, 2017

Moving large items can be one of the more stressful events in life. When one of these variables falls out of place, the whole operation can be out of whack. We hope to grow the Truxx brand to a national scale. We pride ourselves on delivering world-class customer service, but it’s a lot of hard work.

Louisville 116

Louisville Philadelphia Atlanta Retail 116

CB Insights

NOVEMBER 6, 2018

Search data helps brands understand shopper preferences. Beauty brands partner with Google Assistant and Home. Messenger taps brands for beauty bots. Instagram powers digital beauty brands. Google’s search data helps brands understand beauty shopper preferences. Partnerships & Events.

Google 72

Google Apple Industry Branding 72

PYMNTS

JANUARY 20, 2017

Currently, more than 18 merchants on the list of top 25 eCommerce companies operate physical stores. While providing free returns and exchanges might be a pain point for some retailers, digital-only merchants like Zappos see it as an opportunity to work closely with their customers to fulfill their needs and, in turn, build brand loyalty. “We

Las Vegas 100

Las Vegas Retail Online Strategy 100

Perficient

FEBRUARY 25, 2021

Our story so far has explored the gap between what customers expect and what brands deliver. To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. Maybe not just yet.

Meeting 309

Meeting Customer Experience Branding Leadership 309