PYMNTS

FEBRUARY 24, 2020

One of the most commonly talked-about and executed strategies in the 2020 connected commerce world is experiential marketing. For retailers, it can be as simple as an in-store event or a high-profile design that consumers will travel to visit. So, what constitutes experiential marketing for retailers? Golf games at the mall?

Retail 210

Retail Branding New York City Indiana 210

Gonzobanker

MAY 14, 2018

Financial Brand Forum , an exponentially growing event now in its fifth year – targeted at the morphing worlds of financial marketing, sales and service – is a well-oiled machine with several coats of highly buffed wax. The event included a mix of CLOs, COOs, CEOs and board members, not mainly CMOs anymore.

Branding 127

Branding Industry Apple Marketing 127

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. Having become a pro at Zoom meetings during the pandemic, I’m excited to up my game a notch this Wednesday, September 30.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

Fintech Labs Insights

MARCH 14, 2024

It’s time to register for the events you’re considering. For financial marketers, especially those in credit unions and community banks, the biggest event of the year, The Financial Brand Forum , is just two months away. But there is much more to choose from.

Conference 15

Conference Fintech Marketing Las Vegas 15

PYMNTS

JUNE 9, 2016

’s Gamer Network and its flagship event, the EGX gaming convention. Their obsessive focus on customer experience fits perfectly with our attendees’ discerning taste. We’re extremely pleased to have the backing of another market-leading partner.”. However, that comes with just as many of its own dangers.

Retail 100

Retail Resources Online Data 100

PYMNTS

JULY 1, 2020

That estimate comes from market intelligence company GlobalData, which predicts that total spending in the region will dip to $60.3 GlobalData analysts say the closure of a number of luxury-branded stores across Asia Pacific makes a short-term recovery unlikely. billion in 2020, compared to $62.4 billion in 2019.

Branding 246

Branding Regional United States Groups 246

PYMNTS

SEPTEMBER 15, 2020

"Consumers today are looking for a guided experience when purchasing products, and hold brands they trust to an extremely high standard," TVPage CEO and Co-founder Allon Caidar said in the announcement. The brand teamed with multiple TikTok influencers to offer tailored denim in this year’s Levi’s Haus Miami activation.

Miami 130

Miami Video Branding Online 130

Perficient

NOVEMBER 21, 2023

With nearly three decades of experience directing commercial lending, corporate finance, and insurance for leading brands, Perficient’s Insurance Principal, Brian Bell, stands at the forefront of our financial services practice. Join our team and experience a culture that challenges, champions, and celebrates our people.    

Industry 221

Industry Conference Meeting Maine 221

PYMNTS

APRIL 28, 2020

Brands are finding new ways to get in front of their customers as standard outlets like news and social media are loaded with misinformation and just plain disturbing news. Sponsorships, perhaps more than any other marketing area, have been turned on their collective heads. No PGA events. championships. championships. “We

social media 141

social media Branding Examples Marketing 141

South State Correspondent

OCTOBER 20, 2022

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience. The result? The result?

Policies 195

Policies Training Customer Experience Examples 195

PYMNTS

FEBRUARY 25, 2020

Experiential marketing is one of the most commonly discussed and executed strategies in the 2020 connected commerce world. Anthropologie , for its part, is renowned for its creativity and innovation in experiential marketing, while Macy’s is focusing on experiential stores as part of its comeback plan for the year.

Retail 130

Retail Millennials Tools Innovation 130

Gonzobanker

MARCH 28, 2024

Importantly, the company’s announced migration of “CEB” customers to D1 is a major lift and cheese-moving event for FIS customers. The digital players are working to differentiate based on stronger customer experience features and tight integrations in areas such as financial health, data-driven marketing and fraud/security.

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

PYMNTS

OCTOBER 16, 2019

Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents. Digital ticketing platforms for events and entertainment are evolving to become more than places to score tickets to the latest show — they are also introducing features to reduce friction at checkout.

blockchain 108

blockchain Boston US Customer Experience 108

PYMNTS

OCTOBER 16, 2019

Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents. Digital ticketing platforms for events and entertainment are evolving to become more than places to score tickets to the latest show — they are also introducing features to reduce friction at checkout.

blockchain 100

blockchain Boston US Customer Experience 100

Insights on Business

MAY 12, 2017

To further complicate the landscape, customer expectations continue to evolve, as they anticipate seamless service and experience across brand touchpoints. In an industry, where the never-ending battle is for customer experience, loyalty, and top talent, what are the ways in which incumbent firms can reinvent their businesses?

Customer Experience 154

Customer Experience Fintech Analytics New York 154

Insights on Business

FEBRUARY 13, 2019

Next is a digital bank, completely disassociated from the Bradesco brand. Social-based marketing. With Next, Bradesco is able to test innovative ways to capture customer’s attention, evolve and integrate new products into digital channels. –> Explore IBM Banking and Financial Markets Solutions. IBMLive Twitter.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

FICO

MAY 15, 2023

With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As You can read more about this story in the full media release.

Payments 52

Payments Video Customer Experience social media 52

Perficient

SEPTEMBER 29, 2020

In August, we surveyed 154 marketing executives to find out what they think is likely to happen this holiday season and how they’re preparing for it. I’m the Principal for the Digital Marketing Solutions Business Unit here at Perficient. With me today is Jim Hertzfeld, our Chief Digital Strategist. Eric: Awesome.

Marketing 294

Marketing Branding Data Industry 294

PYMNTS

JULY 19, 2019

The parent of the Toys R Us brand, Tru Kids , plans to bring stores under the legendary name to the United States for the 2019 holiday season. Tru Kids has entered into a joint venture with the software-powered experiential retailer b8ta to offer a new store experience with curated toys in “highly immersive, smaller-format spaces.”.

Retail 150

Retail US New York United States 150

PYMNTS

OCTOBER 5, 2020

That meant the company, which has historically stressed the in-store nature of the customer experience through sophisticated technology, had to pivot to a digital-first strategy. Despite its 37 -state footprint, Werder noted that Fleet Feet thinks of itself as both a national brand and a community retailer.

Technology 131

Technology Retail North Carolina National 131

PYMNTS

JULY 30, 2020

That led him to looking for clusters of market density where he could take over the kitchen of one hotel and provide turnkey room service to other hotels within a delivery zone. “We We provide a really solid food experience through packaging, menu design, local sourcing and really kind of being a partner to the guest,” he said. “We

Chicago 185

Chicago New York Branding Conference 185

Insights on Business

MAY 25, 2018

“Your architecture is how you build trust with your customers.” . This quote from IBM Senior Vice President of Industry Platforms, Bridget van Kralingen, speaking at the Reinventing Financial Services event, captures what the day was about. Over the next few weeks, we will make insights from the event sessions available on-demand.

Technology 93

Technology Training Customer Experience blockchain 93

PYMNTS

AUGUST 8, 2019

Food trucks have been around since the 1970s, when taco trucks began making the rounds in New York City, but didn’t become a national sensation until 2008 when two events coincided in such a way as to make a long extant — but largely niche — subsegment of the restaurant game into a mass market phenomenon. It’s the social aspect.

New York City 134

New York City Cleveland social media National 134

PYMNTS

AUGUST 7, 2020

Comparing the Amazon numbers to overall streaming service market share, Kantar says new subscriptions in Q2 actually did not spike as much during the pandemic as other at-home providers. As Amazon continues to keep its Prime Day cards close, its decision to launch the event in India has come under scrutiny. During Q2, 9.1

Video 181

Video Retail Seattle United States 181

PYMNTS

MARCH 29, 2019

What works today – or, at least, what is supposed to work – are commerce and payments experiences. The thing is, someone, or some organization, has to give birth to those experiences and the ecosystems that support them. Today, the U.S.

Retail 108

Retail Detroit Michigan Branding 108

PYMNTS

NOVEMBER 9, 2016

Rue21 is a $1 billion retailer that caters to the teen market with the latest fashion trends at affordable prices. The improvements at rue21 are very much in keeping with the spirit of the brand,” Gillin said. “We We never stand still; we are always on the move to stay relevant to our customers and associates.”.

Retail 175

Retail Strategy Analytics Operations 175

PYMNTS

JULY 19, 2019

Members purchased millions of Alexa-enabled devices, received tens of millions of dollars in savings by shopping from Whole Foods Market and bought more than $2 billion of products from independent small and medium-sized businesses. Huge thank you to Amazonians everywhere who made this day possible for customers.”.

Branding 122

Branding Retail Customer Experience social media 122

South State Correspondent

MAY 1, 2024

Honkook Kim and his Gentle Monster Brand is a perfect example. The Banking Innovation Playbook – Step 1: Find a Niche Kim looked at the market and knew he needed traction in at least a single segment where he could create a brand and a following for Gentle Monster. Find the gap in one segment and build success from there.

Innovation 195

Innovation social media Branding Marketing 195

PYMNTS

JULY 30, 2018

The pop-up store , in an era where retail is resetting rapidly all around, has become a popular option for all types of businesses, including eTailers looking to put feelers out into physical commerce without a big commitment, or even physical retailers trying to test-drive an expansion into a new market.

social media 103

social media New York City New York Metro 103

PYMNTS

MAY 2, 2016

The Walmart Lab 415-C “Technology Innovation Open Call” event is part of the larger 2016 Northwest Arkansas Technology Summit. While the event is regional, it is certain to attract a larger pool of candidates from across the country, eager to introduce their tech solutions to Walmart.

Retail 100

Retail Innovation Technology Arkansas 100

NCR

MARCH 12, 2018

Some of the most significant recent trends in financial services – such as the ongoing growth of the mobile channel and the expansion of the fintech market – have demonstrated that the evolution of the industry is being driven by technology. Image: chombosan via iStock.

Analytics 75

Analytics Digital Banking Analysis Branding 75

PYMNTS

SEPTEMBER 7, 2018

In 2015, Safeway took over three Albertsons stores and poured $30 million in bringing the West Coast brand to Publix country. The experiment crashed and burned.”. Dominance in its home market aside, Publix is looking to expand its footprint and menu of offerings. So, what makes Publix so unassailable on its home turf?

Florida 105

Florida South Carolina Tampa Regional 105

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing.

Trends 64

Trends Cyber Security Big Data Analytics 64

William Mills

SEPTEMBER 25, 2018

However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. Cashoff integrated with global brands. While this is true everywhere, this is a particular challenge in a market like India.

Mobile 78

Mobile Customer Experience Lending Analytics 78

PYMNTS

JULY 26, 2016

But how can real-time data, real-time tracking and real-time interaction with the customer actually lead to better business results? In a webinar earlier this month that asked the question “How Can Real-Time Decisions Improve the Customer Experience?”

Analytics 100

Analytics Customer Experience Fraud Case Study 100

PYMNTS

SEPTEMBER 12, 2018

Today, Simpson believes it’s easier than ever before to build a brand online with tools like Instagram and Facebook. And entrepreneurs from many different verticals are tapping into their expertise to offer unique destination experiences for travelers.

Millennials 108

Millennials Customer Experience Online Course 108

Celent Banking

MARCH 16, 2015

The conference was well attended, with broad representation from all institution sizes and markets. There were a couple of overarching themes throughout the event. Smaller institutions are finding it hard to overcome some of the barriers of resources and marketing that arise as the competitive landscape broadens.

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Conference Retail Community Community Bank 100