Mastercard’s Lifestyle Manager Aims To Build More Effortless Consumer Journeys
PYMNTS
OCTOBER 19, 2018
How it goes wrong — Francis Hondal, president of loyalty and managed services at Mastercard , told Karen Webster — is usually not as important as the fact that things did go wrong, at least from the consumer perspective. Travel is the ultimate experience. Of course, the definition of “sideways” varies from customer to customer.
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