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[Podcast] What If? So What? Episode 4: What if Every Brand Went Direct to Consumer?

Perficient

In a world where retail has changed and consumers remain at home, how do brands reimagine the task of getting products to customers? podcast , we interview Jon Bostock, best-selling author, innovator, co-founder and CEO of Truman’s and learn how brands that innovate will win in a rapidly changing digital-first economy.

Branding 441
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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

The American Customer Satisfaction Index’s recent COVID-19 special retail study showed satisfaction declines across 75% of the retail companies. But the ASCI study showed a decline of almost 5% in customer sat for internet retailers versus just a 1.3% decline for Department & Discount stores.

Online 421
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Conversational Commerce Finds Its Voice In Digital Retail

PYMNTS

Herrick expects that ReplyBuy and Airship will create a holistic ecosystem, allowing retailers to use its engagement technology to acquire customers and then use conversational commerce to retain them and grow their value. The voice activation may come back with one brand or a few, as well as suggested websites or stores. To her home?

Retail 188
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Look To Gen Z For More Retail Trend-Setting

PYMNTS

So-called Generation Z is also driving much of the innovation when it comes to retail. To reach consumers on the hunt for offerings that are “clean and natural,” the retail chain rolled out its Everspring household brand. And six in 10 shoppers said it factored into their decision of where to transact, Retail Dive reported.

Retail 148
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Retail Waste Backlash Provides eCommerce Opportunity

PYMNTS

By 2023, manufacturers and retailers will have to donate, reuse or recycle the goods” under a program that the French prime minister called the first of its kind from any national government. Amazon apparently played a part, indirectly at least, in turning public opinion against such retail waste. Amazon’s Role. Liquidation Trends.

Retail 146
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USAT: Bridging The ‘Consumer Gap’ In Unattended Retail

PYMNTS

In this case, it’s the gap between interest and intent, the chasm that lies between consumer awareness of unattended retail and actually taking the plunge in buying at the kiosk and vending machine. At a high level, according to PYMNTS data , unattended retail is reaching only one-tenth of its potential. Hurdles For Larger Merchants.

Retail 131
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Luxury Retail Finds New Avenues As Brick-And-Mortar Fades

PYMNTS

Luxury retail is being revised — and in some cases, reinvented — and those trends are worth attention as the 2019 holiday shopping season approaches. Not only that, but the luxury online consignment retailer opened a brick-and-mortar store on New York City’s famed Madison Avenue. Indeed, in its recent U.S. has notched $300 million.

Retail 123