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Return Season Hits Hard; Some Retailers See Bright Side Of Customer Experience

PYMNTS

With Mastercard putting a 49 percent tag on the eCommerce spike for the holidays, this year will be the toughest on record for handling what is a resource- and capital-intensive task. In fact, forward-thinking retailers are looking at the return process as a chance to create a positive customer experience.

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Brand Differentiation – How One Bank Is Producing 132% Profit Growth

South State Correspondent

If your bank struggles to create a clear value proposition and brand differentiation, then we have a case study for you. Their secret – fanatical customer service. Instead of marketing, the Bank strategically focuses on two areas – product development and customer service. and became the most valuable bank in Latin America.

Branding 221
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Addressing the Need for Personalization in the Financial Services Industry

Perficient

Across financial services – industries such as banking, wealth management, and insurance – the need for greater personalization has been a theme for several years. Your brand is the beacon of authenticity for a personal experience. What does your brand portray to the market?

Industry 294
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Solving the Three-Body Problem in Banking

South State Correspondent

Banking has a similar physics problem when management juggles strategy, risk/profitability, and customer behavior. This article will discuss the challenge of managing three potentially opposing forces and look towards physics to help us solve the mystery. Here, customer behavior is known, monitored, and managed.

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Report: Instacart Is Mulling IPO

PYMNTS

8) that it had received $200 million in new capital from existing investors Valiant Peregrine Fund and D1 Capital Partners, boosting Instacart's valuation to $17.7 Representatives of grocery-delivery powerhouse Instacart have met with investment bankers to explore taking the company public, the Financial Times (FT) reported.

Report 268
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Steal This 5-Step Banking Innovation Playbook from Gentle Monster

South State Correspondent

Honkook Kim and his Gentle Monster Brand is a perfect example. The Banking Innovation Playbook – Step 1: Find a Niche Kim looked at the market and knew he needed traction in at least a single segment where he could create a brand and a following for Gentle Monster. Find the gap in one segment and build success from there.

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Modal, Honda Collaborate On Financing For eCommerce Platform

PYMNTS

"Our new financing will allow us to further distinguish our offerings and customer experience as an industry innovator," said Modal CEO and Founder Aaron Krane. American Honda has worked with Modal, formerly Drive Motors, since late 2018 to create branded online buying tools for Honda and Acura.

Oklahoma 253