PYMNTS

MAY 29, 2020

We have deep dives on Main Street’s digital shift, ATM innovation and PPP loans. Innovating The ATM Beyond Cash. How To Keep Fraudsters From Scamming Banks Across Every Nook And Channel . Retailing 2020: Five Things To Watch. Retail Reopening Hinges On Dangerous Discounts. The Flaw In Demonizing Big Tech.

Maine 130

Maine ATM Innovation Millennials 130

PYMNTS

MAY 4, 2017

“There’s an immediacy aspect of cash,” Bailey said, whether done at the teller in a branch or increasingly at the ATM. Cardtronics has recently struck partnerships with FIs for cardless cash services, and with attendant offerings such as ATM locators and fee alerts (for ATMs levying fees) via SMS.

ATM 192

ATM Millennials United States Study 192

PYMNTS

FEBRUARY 26, 2020

Digital banking and payments firm i2c is partnering with next-generation commerce firm Sightline Payments to deliver cashless, mobile and omnichannel programs to over 45 gaming resorts, state lotteries, digital gaming and sports betting sites across eight states, i2c announced on Wednesday, Feb.

Oregon 232

Oregon Pennsylvania Innovation Operations 232

PYMNTS

DECEMBER 28, 2020

One-quarter of respondents said that they wanted shorter teller lines, while 31 percent desired longer operating hours for greater access to financial services. Many branches are deploying self-service kiosks and upgraded ATMs to meet these requests. Deep Dive: How The Events Of 2020 Will Affect The Future Of Digital-First Banking.

ATM 182

ATM Meeting United States Industry 182

NCR

FEBRUARY 17, 2017

That includes growth areas like mobile banking, of course, but also covers traditional cornerstones of retail banking like the ATM. Why the ATM is key to omnichannel. According to Retail Banking Research , the number of ATMs worldwide rose by five percent to 3.2 million in 2015.

ATM 85

ATM Mobile Strategy Fraud 85

PYMNTS

DECEMBER 31, 2020

“Almost overnight, many [banks] had to stand up systems and set up processes that would allow them to service small business PPP loans, their digital solutions were pushed to the brink and they had to learn how to operate almost 100 percent remote,” Douglas Brown, senior vice president and general manager NCR Corporation, told PYMNTS.

ATM 307

ATM Massachusetts Study Operations 307

PYMNTS

MAY 28, 2020

At a high level, said Powley, FIs are looking to recommendations from the Centers for Disease Control and Prevention (CDC) and local municipalities for what needs to be done to operate in as normal a setting as possible. Namely, people will want to transact digitally, but interact physically. Business Banking, Too.

ATM 174

ATM Examples Digital Strategies Operations 174

Bobsguide

JUNE 3, 2022

The new Banca Carige smart branches operate in parallel with the traditional network and utilise greater automation and innovative digital banking capabilities enabled by Auriga’s #NextGenBranch solutions. It also enables Banca Carige to optimize highly skilled personnel and deploy staff to more valuable activities.

Video 78

Video Customer Experience Operations ATM 78

PopularBank

JUNE 10, 2021

It is particularly meaningful given the unprecedented environment that both Popular Bank and the financial industry have had to navigate. We greatly appreciate BauerFinancial’s five-star rating,” said Manuel Chinea, Chief Operating Officer, Popular Bank. To learn more, visit PopularBank.com or call 1-800-377-0800.

New Jersey 98

New Jersey New York Florida Community 98

PYMNTS

FEBRUARY 28, 2020

In the February Digital-First Banking Tracker , PYMNTS explores the latest in the world of digital-first banking, including shifting customer opinions on the value of instant banking services, initiatives to help hearing-impaired customers, and the challenges that keep many banks face when undergoing their own digital pushes.

ATM 159

ATM Study Analytics Meeting 159

Bobsguide

SEPTEMBER 5, 2022

So how can financial services operators build trust in this digital age? One approach is to ensure technology is being utilised to automate simple tasks, allowing bank staff to take on new more complex responsibilities. Other banks have taken different approaches, including the use of video banking.

Video 97

Video Digital Strategies Digital Banking Security 97

Celent Banking

MARCH 16, 2017

Others took issue with my comparing retail banking to other retail categories, as if there is nothing to be learned by studying the broader digital commerce landscape. Others took issue with aspects of the surveyed retail deposit mix data I cited to demonstrate that branch deposits remain persistently common.

Survey 113

Survey Mobile Digital Banking Retail 113

Gonzobanker

MAY 12, 2020

Another take: “Despite all the ways to conduct transactions – online, ATM, contact center – we still saw some very long lines in our drive-ups (especially when EIP payments were sent). ATM transactions showed the biggest variance. Some contact center clients went to digital.

Trends 147

Trends ATM Survey Tampa 147

PopularBank

MARCH 11, 2020

The rating, which is based on an analysis of financial data reported as of December 31, 2019, signals a superior banking performance for the fourth quarter of 2019 and is the firm’s highest rating. “We ” BauerFinancial is the the nation’s premier bank and credit union rating firm.

New Jersey 59

New Jersey New York Florida Lending 59

PopularBank

JANUARY 27, 2020

“We’re very proud to have three branches as part of the BDD designation program, an initiative that engages financial institutions to promote development in New York’s underserved communities,” said Popular Bank Chief Operating Officer Manuel Chinea. To learn more, visit PopularBank.com or call 1-800-377-0800.

New York 91

New York Community New Jersey Houston 91

PopularBank

MARCH 24, 2021

“Popular Bank continues its commitment to foster financial health. We are very proud of the recent BDD designation to our East 116 th Street Branch,” said Popular Bank Chief Operating Officer Manuel Chinea. Find out more about Popular Bank’s commitment to community service at popularbank.com/about-us/.

New York 91

New York Community New York City New Jersey 91

Banking 2020

JANUARY 15, 2015

The retail banking industry has seen major changes occurring in the industry over the last few years with the adoption of mobile banking, the rise to prominence of the millennial demographic, narrowing margins, stagnant top line revenues, the future of the branch and continued regulatory changes. Digital Banking.

Retail 40

Retail Trends Millennials Mobile 40

PYMNTS

JULY 16, 2018

Macy’s is, of course, just the latest retailer in a long string to be hit with such a breach. In April, retailer Hudson’s Bay disclosed that customers at Saks and Lord & Taylor stores in North America have had their payment cards compromised. Citizens Rolls Out Digital Bank.

Cards 100

Cards Data Digital Banking Retail 100

PYMNTS

NOVEMBER 1, 2018

report: “The rise of digital innovators in financial services presents a significant threat to the traditional business models of retail banks.”. Banks have that base of trust, and the ability to engage with customers,” Oosthuizen added. Conflict in the digital world is hardly fiction or the stuff of pumped-up narrative.

Fintech 191

Fintech UX Mobile FDIC 191

Banking 2020

OCTOBER 23, 2015

Disclosure: Banking.com is run by Digital Insight, an NCR Company . For 50 years, the name “ATM” has been synonymous with cash. With that in mind and the recent news that ATM-maker Diebold plans to acquire ATM-maker Wincor-Nixdorf, it’s unsurprising that the deal would come down to cash.

Innovation 40

Innovation ATM Strategy Industry 40

Gonzobanker

MARCH 25, 2020

Here are examples of where normal will be redefined: Digital Banking. Most of the customer correspondence we’re seeing from financial institutions emphasizes that although branches are partially or completely closed, customers can do most of what they need digitally or via drive-up ATMs or tellers.

San Francisco 134

San Francisco Phoenix Meeting Training 134

PopularBank

OCTOBER 13, 2020

Popular Bank COO Manuel Chinea will Join the NWK FAM Fund Advisory Board. As part of Popular’s continued commitment to the Newark community, Popular Bank Chief Operating Officer Manuel Chinea will additionally serve as a founding member of the NWK FAM Fund Advisory Board.

New Jersey 52

New Jersey Community NJ New York 52

PYMNTS

APRIL 4, 2019

There are changes big and basic coming in the era of secured multi-channel banking, Singh said, that over the next few years could change how consumers are interacting with their banks an awful lot. Or creating a space where customers can log in with their mobile banking app in stores and collect digital offers or coupons.

Mobile 169

Mobile Study Security social media 169

PopularBank

OCTOBER 28, 2020

The branch closures, which are expected to be completed simultaneously by January 29, 2021, are projected to reduce annual operating expenses by approximately $13 million. This realignment in our New York Metro market is consistent with our small business and retail services model in South Florida,” said Popular, Inc. Virgin Islands.

Puerto Rico 52

Puerto Rico New York Metro Community 52

Gonzobanker

MARCH 6, 2018

Can a bank making just three loans per month per branch justify the physical distribution of sales? Big banks have been in the driver’s seat on growing their market share in retail, while paring down branch networks. Consider these numbers from PwC’s 2017 Digital Banking Consumer Survey : ?

Strategy 89

Strategy Marketing Mobile Trends 89

PYMNTS

JANUARY 30, 2018

Bank of America’s response to the barrage of complaints was to guide the e-account customers to their Core Checking account, which they claimed offered a “great value.”. They feel like they can just charge customers whatever they want because it’s too much of a hassle to switch banks,” Cherny told PYMNTS in an interview.

America 109

America Maryland FDIC Millennials 109

NCR

JUNE 12, 2017

Any bank embarking on a journey towards omni-channel service delivery will have many questions to answer and challenges to overcome along the way, as I explore in this whitepaper. One of the key stages of an omni-channel transformation is assessing your existing operating model and looking for ways it can be improved.

Operations 82

Operations ATM Customer Experience Examples 82

PYMNTS

OCTOBER 23, 2018

Retailers had to make that changeover quickly, as online players became an increasingly obvious threat to their future. In banking, Engel noted, things like “APIs, startups, PSD2 and blockchain” are all now “enabling different types of end-to-end consumer journeys” and thus providing that needed catalyst. Tapping Into Personalization.

Retail 186

Retail Online Data Mobile 186

CB Insights

AUGUST 23, 2018

trillion in total assets, JPMorgan Chase is the largest bank in the US. Its retail bank, Chase, spans 61 million American households. Led by Chairman and CEO Jamie Dimon, the bank is undergoing a transformation, moving away from offline legacy systems and into the digital age. Physical branch banking.

Cards 76

Cards Mobile Strategy Branding 76

PYMNTS

MARCH 2, 2020

Banks worldwide are leveraging various tools and technologies as they move toward digital-first branch locations. Cloud computing, advanced ATMs and data analytics are just some of the offerings being employed by financial institutions (FIs) to meet customers’ demands for digital experiences. Digital-First Challenges .

Tools 169

Tools Alabama ATM Digital Banking 169

FICO

JANUARY 10, 2023

For them, this meant that they could rapidly close fraud cases over two-thirds of the time and so reduce operational costs and customer frustration. Noticing small differences in a POS terminal or at an ATM can mean the difference between a safe card and a compromised card. 5 Ways Digital Payments Will Change FIs and Fraud in 2023.

Fraud 52

Fraud Cards Analytics Oakland 52

William Mills

SEPTEMBER 9, 2016

Andrew Barnett – Principal Digital Banking and Payments Consultant and Elizabeth Santorelly. Now showing the use case on a mobile device and an ATM. I believe that about 1/3 of all consumers don’t use a traditional banking account but utilize prepaid services so I could see how this could be really big. Very nice UI.

social media 40

social media ATM Mobile Customer Experience 40

PYMNTS

JUNE 3, 2020

Looking out at the phased reopenings that are just beginning to take root in various states, Fagan said that as restaurants and retailers return to operations, because they must observe social distancing mandates, they will recapture only a small percentage of lost business.

Las Vegas 174

Las Vegas Trends Digital Banking Examples 174

Fintech Labs Insights

NOVEMBER 18, 2014

In late summer, I published a two-part post detailing the most important retail banking projects for next year ( here and here ). So in semi-prioritized order, here are six myths that continue to hamper the strategic planning of retail banks (at least in the United States). My wife loved Blockbuster.

Lending 30

Lending Mobile Online Digital Banking 30

Gonzobanker

JULY 22, 2019

With the banking industry’s aging ATM infrastructure and desire to woo digital customers, interactive teller machines (ITMs) stand to be an important component of a financial institution’s competitive strategy. For customers, they provide superior benefits versus ATMs or drive-thru tellers: More personal service.

Video 87

Video ATM Analysis Technology 87

Fintech Labs Insights

JANUARY 8, 2017

The company announced last month that it has signed a memorandum of understanding with fellow Finovate/FinDEVr veteran Fidor Bank ( F11; FD16 ) that will make Token’s software available within Fidor AG’s digital banking and open community middleware technology, Fidor OS. Wealth Management and Investing.

Fintech 12

Fintech blockchain Technology Lending 12

Celent Banking

DECEMBER 20, 2016

Unlike one once stalwart retail banking industry event in the US, RBR’s attendance has been on a multi-year growth trajectory. This year, attendance was up 20% over 2015 and included delegate representatives of 116 banks from 53 countries. The Digital Branch isn’t just another buzz word.

Case Study 100

Case Study Metro Study Capital 100