PYMNTS

JULY 23, 2020

And in banking, the pandemic has transformed how a sizable share of clients interact with their financial institutions , with one major bank seeing a spike in daily mobile check deposits. 50%: Decline in automated teller machine (ATM) use since the beginning of the COVID-19 pandemic. All this, Today in Data.

Technology 166

Technology Retail ATM Data 166

PYMNTS

JULY 11, 2018

Citizens Financial Group announced the launch of its nationwide, direct-to-consumer digital bank. Over the last several years, direct bank deposits have grown six times faster than deposits at traditional banks as consumers have sought innovative new ways to save money,” said John Rosenfeld, president of Citizens Access.

Digital Banking 103

Digital Banking United States FDIC ATM 103

Bank Innovation

OCTOBER 26, 2018

Bank of the West recently added 143 ATMs across the Denver and Sacramento metro areas through an agreement with ATM operator Cardtronics. The San Francisco-based bank said it has tripled the number of cash access locations for its customers in Denver, to 151, and nearly quadrupled the number of those locations […].

ATM 150

ATM San Francisco Sacramento Denver 150

PYMNTS

JANUARY 18, 2017

17) it inked an agreement with Cardtronics in which the ATM operator will make an additional 30,000 surcharge-free ATM locations available for Citibank customers. Citibank said, as a result of the deal, customers can access surcharge-free ATM machines at virtually all Costco, CVS and Target locations.

ATM 100

ATM Los Angeles Tennessee San Francisco 100

PYMNTS

NOVEMBER 8, 2017

Pundits prophesy a cashless society — and indeed, vast swaths of consumers are migrating to digital and mobile channels for many of their banking needs, as shown by a decline in the number of brick-and-mortar retail bank branches. In fact, the number of ATMs in the U.S. The ATM Opportunity.

ATM 126

ATM Strategy Mobile Millennials 126

Bank Innovation

OCTOBER 13, 2017

EXCLUSIVE – People’s interaction with ATMs is shifting more and more towards cardless transactions, at least according to Wells Fargo. In its earnings call today, Wells pointed out that 40% of its ATMs have been near-field communication (NFC) enabled.

ATM 170

ATM Strategy Digital Banking Mobile 170

PYMNTS

MAY 29, 2020

We have deep dives on Main Street’s digital shift, ATM innovation and PPP loans. Innovating The ATM Beyond Cash. How To Keep Fraudsters From Scamming Banks Across Every Nook And Channel . Retailing 2020: Five Things To Watch. Retail Reopening Hinges On Dangerous Discounts. The Flaw In Demonizing Big Tech.

Maine 130

Maine ATM Innovation Millennials 130

BankInovation

MAY 2, 2022

Digital payments and loan originations are driving revenue transformation for NCR Corp., which is known originally as a provider of automatic teller machine (ATM) and point-of-sale hardware, as the company advances its software-as-a-service (SaaS) migration plans.

Atlanta 97

Atlanta Digital Banking Payments ATM 97

PYMNTS

APRIL 5, 2016

JPMC has capped ATM withdrawals at $1,000 per day for those who are not accountholders with the bank. The move comes following the bank’s initiative to allow ATMs to dispense an unlimited number of $100 bills, which, unsurprisingly, led to abuses and people pulling tens of thousands of dollars out at a time.

ATM 100

ATM Boston Policies Groups 100

PYMNTS

MAY 4, 2017

“There’s an immediacy aspect of cash,” Bailey said, whether done at the teller in a branch or increasingly at the ATM. Cardtronics has recently struck partnerships with FIs for cardless cash services, and with attendant offerings such as ATM locators and fee alerts (for ATMs levying fees) via SMS.

ATM 192

ATM Millennials United States Study 192

Banking Exchange

DECEMBER 10, 2019

Few realize it, but a new era of community banking is here Community Banking Technology Retail Banking Tech Management Branch Technology/ATMs Feature3 Feature.

Community Bank 78

Community Bank ATM Digital Banking Community 78

NCR

OCTOBER 13, 2017

As easy as it might be to perceive a big divide between the modern-day mobile space and more traditional, physical banking via the branch and ATM , it’s becoming increasingly clear that these channels can function in harmony and complement one another. Bringing the ATM and mobile together.

ATM 96

ATM Innovation Mobile America 96

NCR

FEBRUARY 17, 2017

That includes growth areas like mobile banking, of course, but also covers traditional cornerstones of retail banking like the ATM. Why the ATM is key to omnichannel. According to Retail Banking Research , the number of ATMs worldwide rose by five percent to 3.2 million in 2015.

ATM 85

ATM Mobile Strategy Fraud 85

PYMNTS

OCTOBER 11, 2017

A century later, Diebold went public and got into the ATM business. That’s because retailers have so far been quick to jump on the connected commerce bandwagon. Banks, well, haven’t. Kerr explained that fierce competition has forced retailers to move fast when it comes to developing an omnichannel experience.

Retail 118

Retail ATM San Francisco Chicago 118

PYMNTS

JULY 3, 2019

Airfox has a mission built on the principles of financial inclusion; it also secured partnerships with Cielo and Zurich Insurance to expand an existing agreement with Brazil retail company Via Varejo. Airfox’s push toward inclusion is apparent in its Brazilian banking service called banQi, which is free. .”

Digital Banking 100

Digital Banking ATM America Security 100

Bank Innovation

AUGUST 17, 2018

It’s not all bad for NCR, which also owns the digital banking software provider Digital Insight — software […]. . “Hardware revenue was down 16% in the quarter and margins were down 400 basis points,” said NCR’s CFO Bob Fishman. (It’s

ATM 150

ATM Software Digital Banking Report 150

Bank Innovation

JANUARY 10, 2018

EXCLUSIVE—With mobile banking services offered at the majority of financial institutions, innovating the digital space is becoming more important in the fintech ecosystem, especially for smaller players like regional banks or credit unions.

Digital Banking 276

Digital Banking Technology Regional Mobile 276

ATM Marketplace

JULY 28, 2020

US Bank is deploying natural language processing and AI-based technology to move more of its retail banking business onto the mobile banking app.

US 126

US Digital Banking Retail Mobile 126

PYMNTS

DECEMBER 28, 2020

Many branches are deploying self-service kiosks and upgraded ATMs to meet these requests. ATMs are expected to play a crucial role in banking’s future, in fact, but only as long as they meet customers’ rapidly changing expectations. Deep Dive: How The Events Of 2020 Will Affect The Future Of Digital-First Banking.

ATM 182

ATM Meeting United States Industry 182

PYMNTS

MARCH 30, 2020

As retailers determine the best ways to reach retail customers during the coronavirus pandemic, ICICI Bank launched its banking services on Monday (March 30) on WhatsApp. . Additionally, users can get details of the nearest ICICI Bank ATMs and branches, all from the social platform. .

social media 146

social media Retail ATM Cards 146

Chris Skinner

JULY 20, 2017

One of the presentations I particularly enjoyed at the EFMA meeting was from Gürhan Çam, Senior Vice President- Digital Banking at DenizBank, Turkey. You will all know by now that I love the innovations in retail banking in Turkey, and Gürhan didn’t disappoint. First, there is the fastPay Wallet.

social media 292

social media ATM Innovation Digital Banking 292

PYMNTS

MARCH 2, 2020

How important are humans to your retail banking experience? It’s a fair question given that ATMs and mobile banking can now make the whole “teller in a window” thing disappear permanently. It’s one of the themes explored in the February 2020 Digital-First Banking Tracker® , done in collaboration with NCR Corporation.

ATM 191

ATM Millennials Retail Video 191

PYMNTS

FEBRUARY 26, 2020

Digital banking and payments firm i2c is partnering with next-generation commerce firm Sightline Payments to deliver cashless, mobile and omnichannel programs to over 45 gaming resorts, state lotteries, digital gaming and sports betting sites across eight states, i2c announced on Wednesday, Feb.

Oregon 232

Oregon Pennsylvania Innovation Operations 232

PYMNTS

MARCH 31, 2020

Tokyo, Japan’s digital banking startup Kyash has closed a $45 million Series C funding deal co-led by Greenspring Associates and Goodwater Capital, Kyash said in a statement on Sunday (March 30). The FinTech has raised $73 million to date to expand its digital banking offerings. Past investors include Jafco Co.

Fintech 201

Fintech Capital Groups ATM 201

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. To satisfy customers in an increasingly competitive market, banks must identify and optimize on critical opportunities to connect with customers in more personalized, meaningful ways, both in branch and remotely.

Customer Experience 72

Customer Experience Retail San Diego Study 72

BankInovation

FEBRUARY 10, 2023

Bankomat Chief Executive Nina Wenning, questions what constitutes a bank branch in the 21st century. The Swedish shared utility service she heads provides ATM cash access, but since consumers leverage “online e-commerce services and many other digital banking and payment tools,” she wonders “what is a branch in the 21st century?

ATM 52

ATM Tools Digital Banking Online 52

PYMNTS

DECEMBER 31, 2020

[This year] really showed that banks can do these things and still be successful while conducting business primarily via digital.”. That’s happening as ATMs become ITMs to take on their renewed role in branch banking. “A Banking At The Speed Of Life’. Interactive Tellers (ITMs) accommodate this and more.

ATM 307

ATM Massachusetts Study Operations 307

NCR

MARCH 3, 2017

One of the big challenges facing large retail banks today is how best to manage their branch network. The growth in digital banking options is making it increasingly difficult for financial institutions to justify the cost of a large branch network, but there are many customers who still want face-to-face service from their bank.

Digital Banking 40

Digital Banking Metro ATM Online 40

PYMNTS

JULY 29, 2019

Bank of America serves roughly 66 million consumer and small business clients with approximately 4,300 retail financial centers, including approximately 2,200 lending centers, 1,700 business centers and 2,400 financial centers with a Consumer Investment Financial Solutions Advisor.

Data 176

Data America Strategy ATM 176

PYMNTS

SEPTEMBER 17, 2020

In an interview with Karen Webster, Mike Diamond , general manager of digital banking at Mitek , said it’s unlikely that customers will revert back to their branch-intensive, pre-pandemic banking behaviors. And using what might be perceived as a ‘germ-laden’ ATM is not exciting to a lot of people.”.

Mobile 296

Mobile Digital Banking ATM Industry 296

PYMNTS

MAY 28, 2020

Namely, people will want to transact digitally, but interact physically. Consumers, he predicted, will want to conduct simpler transactions, such as deposits and withdrawals, through the use of mobile devices or at ATMs. In this way, digital transactions will continue to increase. Business Banking, Too.

ATM 174

ATM Examples Digital Strategies Operations 174

PYMNTS

MAY 30, 2019

HSBC Bank USA, a unit of HSBC Group, announced Thursday (May 30) the launch of Pepper, the humanoid robot it developed with SoftBank Robotics America, in Miami. In a press release , HSBC said Pepper is being deployed in a retail branch in Miami, marking the first time Pepper has been deployed in Florida.

Miami 108

Miami New York City Florida Seattle 108

PopularBank

JUNE 10, 2021

Leveraging its institutional depth, Popular Bank works side-by-side with business and retail customers delivering competitive business and retail offerings including Retail and Private Banking , Commercial Lending , Mortgage Services , Association Lending , Healthcare financing , and Middle Market banking.

New Jersey 98

New Jersey New York Florida Community 98

PYMNTS

FEBRUARY 28, 2020

In the February Digital-First Banking Tracker , PYMNTS explores the latest in the world of digital-first banking, including shifting customer opinions on the value of instant banking services, initiatives to help hearing-impaired customers, and the challenges that keep many banks face when undergoing their own digital pushes.

ATM 159

ATM Study Analytics Meeting 159

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. To satisfy customers in an increasingly competitive market, banks must identify and optimize on critical opportunities to connect with customers in more personalized, meaningful ways, both in branch and remotely.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Banking 2020

APRIL 28, 2015

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

Bobsguide

SEPTEMBER 5, 2022

So how can financial services operators build trust in this digital age? One approach is to ensure technology is being utilised to automate simple tasks, allowing bank staff to take on new more complex responsibilities. Other banks have taken different approaches, including the use of video banking. Customers at the core.

Video 97

Video Digital Strategies Digital Banking Security 97