PYMNTS

FEBRUARY 5, 2019

Monese added support for Apple Pay for personal cards in the U.K. On another note, Monese said in a blog post that Apple Pay has come to personal Monese cards in France as well as the U.K. In addition, the company noted the feature is available on some iPads as well as the Apple Watch.) Coverage includes U.A.E.

Apple 129

Apple cryptocurrency Mobile Payments 129

PYMNTS

JUNE 15, 2016

Apple Pay will soon be coming to IBM ‘s website to serve its commercial clients with the ability to use Apple Pay to pay on the iPhone, iPad or Mac with just one touch. IBM announced this week that it will offer Apple pay to clients that use IBM’s WebSphere Commerce or IBM Commerce on Cloud.

Apple 100

Apple Payments Customer Experience Online 100

PYMNTS

DECEMBER 11, 2018

Retailers are doubling down on toys amid a gap in the market left by the bankruptcy of Toys R Us. toy retailer Hamleys , for instance, is eyeing a potential New York City location for a flagship store. The atmosphere comes as brick-and-mortar retailers have to differentiate themselves from their eCommerce counterparts.

Retail 166

Retail US New York City Los Angeles 166

Perficient

JULY 11, 2022

Buy now, pay later (BNPL) is a type of point-of-sale installment loan that partners with retailers to allow consumers to pay for their purchases in multiple equal payments. When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

OCTOBER 18, 2016

Commonwealth Bank of Australia, Westpac Banking Corporation, National Australia Bank and Bendigo and Adelaide Bank are reportedly looking for permission from the Australian Competition and Consumer Commission (ACCC) to launch boycott activities with Apple in relation to the rollout of Apple Pay in Australia.

Apple 100

Apple National Security Customer Experience 100

Perficient

FEBRUARY 24, 2021

In a world where retail has changed and consumers remain at home, how do brands reimagine the task of getting products to customers? Apple | Spotify | Amazon | Google | Stitcher. She specializes in digital experience, retail, and digital. In Episode 4 of the What If? Click The Player To Listen to Episode 4 Now.

Branding 441

Branding Case Study Digital Strategies Strategy 441

PYMNTS

NOVEMBER 21, 2018

Zaveri also plans to integrate Apple Pay into the site soon. For payments, King Children accepts all credit and debit cards; it also plans to take Flexible Spending Accounts (FSAs) and Heath Savings Accounts (HSAs) shortly.

Customer Experience 139

Customer Experience social media User Experience Marketing 139

Perficient

MARCH 3, 2023

Apple makes significant profits selling insurance on their phones. In this blog, we’re going to stay in the world of finance, but pivot to embedded insurance. Furniture sellers often offer protection for a premium on the products they sell. i-Insurance anyone?

Meeting 275

Meeting Customer Experience Apple Innovation 275

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. How to improve your customer understanding.

Customer Experience 80

Customer Experience Data Branding social media 80

PYMNTS

NOVEMBER 8, 2019

Goldman Extends $10B In Apple Card Credit In First Month. According to regulatory filings made public this week, Apple Card? customers had $736 million in loan balances at the end of September, though it’s not clear how that compares with other credit cards, as Bloomberg said banks do not break out performance by individual cards.

Apple 100

Apple Cards Fraud User Experience 100

Abrigo

MAY 20, 2015

While many bank and credit unions are consistently updating their financial technology behind the scenes to ensure smooth back-end processes, tech upgrades for consumer-facing products and services are increasingly important to customer satisfaction and retention. It’s a big job to keep up with the Apples of the world.

Apple 150

Apple Comparison Mobile Innovation 150

Gonzobanker

JANUARY 4, 2024

In 2024, Smarter Banks will go on offense and differentiate with the customer experience. When it comes to client experience in banking, the last three years have been a long, reactionary grind of responding to COVID, a white-hot labor market driving up turnover, and rapidly shifting competitive dynamics.

Customer Experience 120

Customer Experience Community Knowledge Base Tools 120

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms.

Retail 123

Retail Online Customer Experience Trends 123

PYMNTS

APRIL 12, 2016

It’s what’s turned the retail word upside down as consumers with their mobile devices have decided they’d rather buy from their couch with their mobile phone than schlep to the mall. In other words, kick the door wide open to remote retail. Meeting the consumer where they are. That’s the mantra of innovators everywhere.

Retail 100

Retail Technology Chicago Samsung 100

PYMNTS

FEBRUARY 5, 2019

In a press release , the department store operator said it named David Goubert to executive vice president of stores and retail experience, and named Ginger Mollo as senior vice president of retail experience for the West Coast.

Customer Experience 128

Customer Experience Retail Groups Training 128

PYMNTS

JUNE 3, 2016

These days, retail merchants must reach customers, both in-store and online, securely and conveniently. The challenge for the last year has just been educating our customer base. According to Dasilva, the past decade-plus has brought three major payments revolutions, each of which shook the retail industry.

Retail 100

Retail Apple Fraud Online 100

BankInovation

JUNE 8, 2020

HSBC Bank USA announced today that customers can now text with bank employees on Apple devices with “Apple Business Chat.” The new customer service solution adds another channel to HSBC’s conversational banking efforts, which already see about 150,000 contacts every month. “It

Apple 64

Apple Customer Experience Management Retail 64

PYMNTS

SEPTEMBER 6, 2019

Brick-and-mortar retailers are taking small-format, inventory-free locations to big cities: Nordstrom , for instance, is bringing its Nordstrom Local concept to the Big Apple. At the locations, customers will be able to access services such as returns, order pick-up and alterations. In Other Brick-and-Mortar News.

Los Angeles 101

Los Angeles Retail New York City New York 101

PYMNTS

JUNE 16, 2020

The bridal and special occasion brand will have the ability to engage directly with shoppers in a “personalized, innovative, and dynamic” fashion via mobile wallets such as Google Pay and Apple Wallet with the partnership, according to an announcement. The retailer, which has over 300 retail locations throughout the U.S.,

Mobile 169

Mobile Marketing Marketing Automation Customer Experience 169

PYMNTS

NOVEMBER 2, 2018

Digitally native brands often test the retail waters with pop-up shops, and, after some offline success, they may expand their concepts with permanent locations. The brand’s new digs in the Big Apple, however, will be somewhat different than its brick-and-mortar location in Los Angeles.

New York 116

New York Los Angeles Retail New York City 116

PYMNTS

MARCH 8, 2019

Mobile point-of-sale (mPOS) adoption is becoming increasingly high on retailers’ to-do lists. Both well-known and emerging brands are turning to mPOS solutions with the goal of delivering seamless, convenient customer experiences.

Samsung 142

Samsung Survey Atlanta Mobile 142

PYMNTS

MAY 29, 2019

Companies are developing new subscription boxes, tiers and perks to retain customers’ loyalty in the face of rising competition, too. Music streaming services Spotify and Apple Music are competing to grab paying customers. Like retail, the travel, entertainment and education industries have moved to the digital world.

Apple 179

Apple America Retail Industry 179

Perficient

NOVEMBER 19, 2020

When customers can apply for the Apple Card, for example , and receive approval and begin using it in minutes, patience with financial institutions that take longer will wear thin. How clear is the guidance we provide prospective customers? Retail customer acquisition in a physical, siloed world costs an average of $280.

social media 309

social media Customer Experience Knowledge Base Mobile 309

Payments Source

SEPTEMBER 26, 2017

Until recently, many of the fraud prevention tactics employed by organizations have added to, not reduced, customer friction across the buying cycle, writes Michael Lynch, chief strategy officer at InAuth.

Customer Experience 81

Customer Experience Mobile Fraud Strategy 81

PYMNTS

DECEMBER 30, 2016

Technology disruption continued its significant, rapid and relentless journey throughout 2016, making it clear that we are in the midst of three major concurrent inflection points: changes in retail, FinTech disruption and a demographic shift in purchasing power. The point of sale (POS) is also changing the engagement model.

eBook 140

eBook Payments Customer Experience Retail 140

BankInovation

JULY 14, 2020

The Afterpay card — and what we’re bringing to the market — is a virtual, contactless Visa card that is stored either in customers’ Apple […]. The Australian point-of-sale lending company, which launched online in the U.S. in 2018, announced the expansion into physical stores today.

United States 64

United States US Retail Apple 64

PYMNTS

SEPTEMBER 13, 2018

Coverage includes a look at the latest move by Jet.com to up its online retail game, along with a new Starbucks delivery push. An autonomous truck debuts, Apple does not impress Goldman Sachs and Walmart has a new bitcoin offering — well, sort of. Goldman Sachs Cuts Apple Estimates After Launch o f New Devices.

Florida 101

Florida Bitcoin Apple California 101

PYMNTS

NOVEMBER 8, 2019

EU: Apple Pay May Be Stifling Payments Competition. EU Competition Commissioner Margrethe Vestager said multiple grievances have been filed with the European Commission regarding Apple Pay and its negative effect on competition in the payments space. Ex-Uber CEO Kalanick’s Startup Lands $400M From Saudi Fund. That’s not all, though.

Apple 109

Apple Payments Video Conference 109

PYMNTS

JANUARY 7, 2021

“We knew this holiday season would be like no other, and we took several steps in advance to help our customers shop safely and with ease,” President and CEO Mark Tritton said in announcing the results. We are delighted by the strong customer response to these efforts.

Branding 205

Branding Retail Online Customer Experience 205

PYMNTS

FEBRUARY 27, 2020

Many other retailers are trying cashierless checkout systems, including Sam’s Club, Kroger and 50 Meijer stores in the Midwest. So while retailers are becoming more aggressive, the Meijer numbers are the first indication that consumers will use cashierless technology at scale. According to GPShopper , nearly half of U.S.

Retail 136

Retail Seattle Mobile Samsung 136

PYMNTS

SEPTEMBER 23, 2016

Machine learning is Apple’s dish of the day, or the year. At the end of 2015, Apple bought Perceptio, a company that uses artificial intelligence to categorize photos on smartphones, and Turi was acquired last month, another machine-learning company. To complete the trifecta, Apple has now acquired Tuplejump, a machine-learning team.

Apple 100

Apple Big Data Customer Experience Data 100

PYMNTS

MARCH 6, 2019

s Soldo FinTech firm said it earned an eMoney license from the central bank of Ireland, Bucharest-based payments platform SymphoPay raised €650k in a funding round and Saudi travel app Almosafer is engaging with digital payments through Apple Pay. or Canadian dollars. And the U.K.’s The firm is said to have raised €1.4

Apple 108

Apple Mobile Payments Customer Experience 108

PYMNTS

AUGUST 10, 2020

And several of them are affecting the retail industry. And judging from the continuing proliferation of videos on social media, the ability for retailers to enforce even the minimum safety standards of mask-wearing is risky business for employees. That line of thinking also leads to the counter-currents of retailing.

New York City 148

New York City Los Angeles Retail San Francisco 148

PYMNTS

AUGUST 6, 2020

According to the press release, the Kroger app will be compatible with “Apple Pay, Google Pay, Samsung Pay, Fitbit Pay, mobile banking apps and contactless chip cards, underpinned by near-field communication (NFC) technology.” So far, the contactless pay app has been introduced in 61 QFC stores.

Mobile 217

Mobile Seattle Samsung Washington 217

NCR

MAY 9, 2018

Other features include free Wi-Fi and phone charging to again create a friendly atmosphere and a dedicated digital zone to help introduce customers to online banking for the first time. ” The post Is the Apple Store approach the future of in-branch banking? appeared first on Banking.com.

Apple 69

Apple Metro Community Examples 69

PYMNTS

AUGUST 17, 2017

One retailer that’s looking to bump up that high-end salon experience is Saks Fifth Avenue. “This is the salon of the future by combining stores like Apple, Sephora and a high-end salon and spa,” said Warren, hairstylist and Warren-Tricomi co-founder.

Customer Experience 101

Customer Experience New York Retail Apple 101

Accenture

FEBRUARY 23, 2017

Yet despite salesforce transgressions at a few retail banks, a human salesforce remains a critical asset in the fight to attract and retain customers. They also need to work within a sales culture that values the quality of interactions and the emotional connection with customers, not just the quantity of sales made.

Training 150

Training Apple Tools Branding 150