PYMNTS

SEPTEMBER 6, 2019

Brick-and-mortar retailers are taking small-format, inventory-free locations to big cities: Nordstrom , for instance, is bringing its Nordstrom Local concept to the Big Apple. At the locations, customers will be able to access services such as returns, order pick-up and alterations. In Other Brick-and-Mortar News.

Los Angeles 101

Los Angeles Retail New York City New York 101

Abrigo

MAY 20, 2015

While many bank and credit unions are consistently updating their financial technology behind the scenes to ensure smooth back-end processes, tech upgrades for consumer-facing products and services are increasingly important to customer satisfaction and retention. It’s a big job to keep up with the Apples of the world.

Apple 150

Apple Comparison Mobile Innovation 150

PYMNTS

APRIL 12, 2016

It’s what’s turned the retail word upside down as consumers with their mobile devices have decided they’d rather buy from their couch with their mobile phone than schlep to the mall. In other words, kick the door wide open to remote retail. Meeting the consumer where they are. That’s the mantra of innovators everywhere.

Retail 100

Retail Technology Chicago Samsung 100

Perficient

NOVEMBER 19, 2020

If it’s more than 10 minutes for an online/website process or more than five minutes for a mobile process, the abandonment rate impacts account openings as much as 40%. How many clicks does it take to open an online account? How clear is the guidance we provide prospective customers? How integrated are marketing and digital?

social media 309

social media Customer Experience Knowledge Base Mobile 309

PYMNTS

JANUARY 7, 2021

He said changes included “over 100 meaningful improvements to our digital-first, omni-always customer experience, and enhancements to our contactless new store and curbside pickup and same-day delivery service offering. We are delighted by the strong customer response to these efforts.

Branding 205

Branding Retail Online Customer Experience 205

PYMNTS

NOVEMBER 2, 2018

Digitally native brands often test the retail waters with pop-up shops, and, after some offline success, they may expand their concepts with permanent locations. The brand’s new digs in the Big Apple, however, will be somewhat different than its brick-and-mortar location in Los Angeles.

New York 116

New York Los Angeles Retail New York City 116

BankInovation

JULY 14, 2020

The Australian point-of-sale lending company, which launched online in the U.S. The Afterpay card — and what we’re bringing to the market — is a virtual, contactless Visa card that is stored either in customers’ Apple […]. Afterpay is heading into brick-and-mortar stores in the United States.

United States 64

United States US Retail Apple 64

PYMNTS

MAY 29, 2019

Companies are developing new subscription boxes, tiers and perks to retain customers’ loyalty in the face of rising competition, too. Music streaming services Spotify and Apple Music are competing to grab paying customers. Like retail, the travel, entertainment and education industries have moved to the digital world.

Apple 179

Apple America Retail Industry 179

PYMNTS

MARCH 8, 2019

Mobile point-of-sale (mPOS) adoption is becoming increasingly high on retailers’ to-do lists. Both well-known and emerging brands are turning to mPOS solutions with the goal of delivering seamless, convenient customer experiences.

Samsung 142

Samsung Survey Atlanta Mobile 142

PYMNTS

SEPTEMBER 13, 2018

Coverage includes a look at the latest move by Jet.com to up its online retail game, along with a new Starbucks delivery push. An autonomous truck debuts, Apple does not impress Goldman Sachs and Walmart has a new bitcoin offering — well, sort of. Goldman Sachs Cuts Apple Estimates After Launch o f New Devices.

Florida 101

Florida Bitcoin Apple California 101

PYMNTS

DECEMBER 30, 2016

Technology disruption continued its significant, rapid and relentless journey throughout 2016, making it clear that we are in the midst of three major concurrent inflection points: changes in retail, FinTech disruption and a demographic shift in purchasing power. The point of sale (POS) is also changing the engagement model.

eBook 140

eBook Payments Customer Experience Retail 140

PYMNTS

AUGUST 6, 2020

According to the press release, the Kroger app will be compatible with “Apple Pay, Google Pay, Samsung Pay, Fitbit Pay, mobile banking apps and contactless chip cards, underpinned by near-field communication (NFC) technology.” So far, the contactless pay app has been introduced in 61 QFC stores.

Mobile 217

Mobile Seattle Samsung Washington 217

PYMNTS

NOVEMBER 8, 2019

EU: Apple Pay May Be Stifling Payments Competition. EU Competition Commissioner Margrethe Vestager said multiple grievances have been filed with the European Commission regarding Apple Pay and its negative effect on competition in the payments space. Ex-Uber CEO Kalanick’s Startup Lands $400M From Saudi Fund. That’s not all, though.

Apple 109

Apple Payments Video Conference 109

PYMNTS

FEBRUARY 27, 2020

Many other retailers are trying cashierless checkout systems, including Sam’s Club, Kroger and 50 Meijer stores in the Midwest. So while retailers are becoming more aggressive, the Meijer numbers are the first indication that consumers will use cashierless technology at scale. According to GPShopper , nearly half of U.S.

Retail 136

Retail Seattle Mobile Samsung 136

PYMNTS

MARCH 6, 2019

s Soldo FinTech firm said it earned an eMoney license from the central bank of Ireland, Bucharest-based payments platform SymphoPay raised €650k in a funding round and Saudi travel app Almosafer is engaging with digital payments through Apple Pay. or Canadian dollars. And the U.K.’s The firm is said to have raised €1.4

Apple 108

Apple Mobile Payments Customer Experience 108

PYMNTS

MARCH 12, 2019

For physical retail, and department stores in particular, it’s both the best of times and worst of times. The headline topping the news this week was that, in 2019, more than 4,800 retail locations have or will close. certainly don’t make for compelling reading for retail executives.

New York 144

New York Retail Branding Online 144

PYMNTS

SEPTEMBER 16, 2019

Online merchants could collectively lose approximately $57 billion in 2020 due to SCA adjustments. One of the challenges yet to be faced is that only 25 percent of online merchants are aware of SCA, making compliance tricky for the remaining 75 percent. Biometrics also have the advantage of simplifying customer experiences.

Technology 116

Technology Customer Experience Cards Regulation 116

Accenture

FEBRUARY 23, 2017

Digital channels now allow most banking transactions to occur online anywhere and at any time—and at a much lower cost than face-to-face interactions in branches. Yet despite salesforce transgressions at a few retail banks, a human salesforce remains a critical asset in the fight to attract and retain customers.

Training 150

Training Apple Tools Branding 150

Accenture

FEBRUARY 23, 2017

Digital channels now allow most banking transactions to occur online anywhere and at any time—and at a much lower cost than face-to-face interactions in branches. Yet despite salesforce transgressions at a few retail banks, a human salesforce remains a critical asset in the fight to attract and retain customers.

Training 150

Training Apple Tools Branding 150

PYMNTS

SEPTEMBER 1, 2016

And, for retailers, the holiday shopping season marks, by far, the busiest and most lucrative time of the year. Sharma is a retail veteran with stints at Apple, Walmart and Williams-Sonoma, where he helped transform delivery and logistics into a critical part of the customer experience.

How To 101

How To Retail Customer Experience Online 101

PYMNTS

SEPTEMBER 21, 2020

If brick-and-mortar retail is fading, Batteries Plus Bulbs never got the email. The breadth and depth of the company’s inventory, and its commitment to customer service during the pandemic, made July one of the top 10 months in its 32-year history. The company encourages customers to turn their feedback into a Google review.

Wisconsin 130

Wisconsin Retail Apple Branding 130

NCR

MAY 9, 2018

This encourages customers and employees to interact on a more personal level and can offer a compelling reason for people to use face-to-face services rather than online alternatives. ” The post Is the Apple Store approach the future of in-branch banking? New flagship stores a sign of things to come?

Apple 69

Apple Metro Community Examples 69

PYMNTS

SEPTEMBER 14, 2020

Online magazines. In the online subscription world, convenience boils down to “set it and forget it.”. The conversation took place as the legal battle between Apple and Epic Games continued to rage, centered on what role online platforms should play (and on what commissions Apple should charge, but that’s another story).

Apple 184

Apple Branding Online Payments 184

PYMNTS

DECEMBER 19, 2016

According to consumer experience analytics company ForeSee’s recently released ForeSee Experience Index (FXI), an annual survey of over 40,000 holiday shoppers measuring online, mobile and in-store experiences with the top 100 brands in the U.S., Apple, Coach, H&M and L.L. Bean tied for second place.

Survey 100

Survey Seattle Customer Experience Maine 100

CB Insights

NOVEMBER 6, 2018

While beauty conglomerates like L’Oréal are making acquisitions to become more tech-enabled, tech giants like Google, Amazon, Facebook, and Apple (GAFA) are pursuing the high margins in beauty through partnerships, consumer insights, e-commerce, and more. Amazon’s next big move could be in beauty retail.

Google 72

Google Apple Industry Branding 72

PYMNTS

JULY 23, 2019

Online ticketing marketplace TickPick falls into the latter category. In an interview with PYMNTS, Brett Goldberg, the company’s co-founder and co-CEO, spoke about instant payments in the increasingly saturated online ticket sales market, where newcomers must compete with established players like Stubhub.

Google 134

Google Mobile Apple Samsung 134

PYMNTS

MAY 19, 2016

A number of major retailers have already adopted processes that let customers stay strapped in their seatbelts while receiving state-of-the-art service. This month, a number of advancements were made to the omnichannel space — all aimed at bringing merchants one step closer to offering a totally seamless customer experience.

St. Louis 105

St. Louis Boston Retail Customer Experience 105

PYMNTS

OCTOBER 24, 2018

When it comes to deploying corporate resources in the battle against online fraud and account takeovers (ATOs), all too often, guiding principles fail to spot what’s really happening to a business in real time. It turns out that, for online retail last year, the “fraudliest day” was Dec.

Fraud 159

Fraud Risk Management Customer Experience Trends 159

Bank Innovation

JANUARY 10, 2019

Banks, credit unions and other financial institutions have tech giants like Apple, Amazon and Google to thank for the rise in customers demanding a combination of speed, simplicity and convenience that can seem elusive in the industry.

Apple 210

Apple Google Industry Customer Experience 210

PYMNTS

JUNE 26, 2018

Not all kiosks are as high-tech as CaliBurger’s machines, but QSRs and other retailers are rolling out their own versions of the machines across the country. According to the PYMNTS Unattended Retail Tracker , it comes down to “offering the right combination of in-store tech, mobile solutions and online features.”. s research.

Examples 107

Examples Arizona Retail Illinois 107

PYMNTS

SEPTEMBER 5, 2019

The Vitamin Shoppe , for instance, recently rolled out Only Me , a personalized online assessment that offers a custom assortment of vitamins and supplements to subscribers each month. Its subscription service is available through several different mediums like Apple TV, Roku, iOS, Android and the web. The Subscription Plan.

Video 103

Video Innovation Retail Online 103

PYMNTS

FEBRUARY 7, 2020

In 2019, Goldman partners with Apple on the launch of the Apple Card , which the bank’s executives have stated was the “most successful credit card launch ever.” Amazon has regularly been in and out of the $1 trillion zone – as have Microsoft, Apple and Google parent company Alphabet – in recent months.

Austin 131

Austin Lending Omaha New York City 131

PYMNTS

AUGUST 10, 2020

Consumers have come to expect personalization in their shopping experiences, whether using online marketplaces such as Amazon and Etsy or mobile apps such as Gilt or Poshmark. Product recommendations, informed by purchase histories and preferred payment methods, are becoming a standard aspect of digital checkout experiences.

User Experience 242

User Experience Payments New York City Tools 242

PYMNTS

AUGUST 18, 2016

That’s become pretty much gospel for brands, retailers and marketers alike. And one of the most valuable forms of data right now is behavioral data because it tells a retailer or brand where a customer or potential customer goes, does and spends their time and money on. Big Data is big business.

Data 100

Data Meeting Company San Francisco 100

PYMNTS

DECEMBER 30, 2016

Every year, the holiday season brings a flurry of consumers into retail locations to find that perfect gift for friends and family. But with a weak opening to the holiday shopping season reported, some retailers are looking for innovative ways to keep their customers happy and loyal to their stores.

Tools 122

Tools Retail Payments US 122

PYMNTS

FEBRUARY 5, 2018

With advances in technology, what happens online — outside the kitchen — can make a good restaurant experience a great one. At Shake Shack, for example, CEO Randy Garutti is focusing on new digital options to make his customers leave his restaurant feeling satisfied. Some are offline but directly involve changes online.

Mobile 121

Mobile Examples Innovation Online 121

PYMNTS

DECEMBER 6, 2016

Getting consumers to buy is the focus on an unbelievable amount of time, focus and money in the world of retail. There is a whole world of things to do and experiences to optimize between the moment the customer choses to buy — and the moment the goods are delivered into that person’s hands.

Retail 100

Retail Meeting Operations Branding 100