PYMNTS

FEBRUARY 5, 2019

In a press release , the department store operator said it named David Goubert to executive vice president of stores and retail experience, and named Ginger Mollo as senior vice president of retail experience for the West Coast.

Customer Experience 128

Customer Experience Retail Groups Training 128

Abrigo

MAY 20, 2015

While many bank and credit unions are consistently updating their financial technology behind the scenes to ensure smooth back-end processes, tech upgrades for consumer-facing products and services are increasingly important to customer satisfaction and retention. It’s a big job to keep up with the Apples of the world.

Apple 150

Apple Comparison Mobile Innovation 150

PYMNTS

JUNE 16, 2020

As a next step in the direction of a digital-first, omnichannel experience, David’s Bridal is teaming with mobile wallet marketing automation platform Popwallet. We are always looking for new and innovative tools to connect with her and we will not stop looking for new ways to surprise her, to delight her, and to serve her.”.

Mobile 169

Mobile Marketing Marketing Automation Customer Experience 169

PYMNTS

JUNE 3, 2016

These days, retail merchants must reach customers, both in-store and online, securely and conveniently. The challenge for the last year has just been educating our customer base. So that’s a really big, important part of us preparing our customers for the new realities.”. And it all started with Apple, he said. “I

Retail 100

Retail Apple Fraud Online 100

PYMNTS

APRIL 12, 2016

That’s the mantra of innovators everywhere. It’s what’s turned the retail word upside down as consumers with their mobile devices have decided they’d rather buy from their couch with their mobile phone than schlep to the mall. In other words, kick the door wide open to remote retail. Meeting the consumer where they are.

Retail 100

Retail Technology Chicago Samsung 100

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms.

Retail 123

Retail Online Customer Experience Trends 123

PYMNTS

DECEMBER 30, 2016

Here is the response from Florin Arghirescu, SVP of business relationships and innovation at Synchrony Financial …. Use of technology in retail is no longer a trend, evidenced by a proliferation of solutions in 2016. Payments 2016: The Year Of The “Ecosystem,” Redefined. The point of sale (POS) is also changing the engagement model.

eBook 140

eBook Payments Customer Experience Retail 140

PYMNTS

MAY 29, 2019

Companies are developing new subscription boxes, tiers and perks to retain customers’ loyalty in the face of rising competition, too. Music streaming services Spotify and Apple Music are competing to grab paying customers. Like retail, the travel, entertainment and education industries have moved to the digital world.

Apple 179

Apple America Retail Industry 179

PYMNTS

AUGUST 6, 2020

According to the press release, the Kroger app will be compatible with “Apple Pay, Google Pay, Samsung Pay, Fitbit Pay, mobile banking apps and contactless chip cards, underpinned by near-field communication (NFC) technology.” So far, the contactless pay app has been introduced in 61 QFC stores.

Mobile 217

Mobile Seattle Samsung Washington 217

PYMNTS

AUGUST 17, 2017

Until now, and particularly on the retail side, payments have been shepherded through batch processing, making the shift a fundamental one. From customers’ point of view, the biggest innovation has been mobile devices and the attendant ability to pay by phone via card transactions or mobile wallets.

Innovation 103

Innovation Payments Bitcoin Samsung 103

BankInovation

JULY 14, 2020

The Afterpay card — and what we’re bringing to the market — is a virtual, contactless Visa card that is stored either in customers’ Apple […]. The Australian point-of-sale lending company, which launched online in the U.S. in 2018, announced the expansion into physical stores today.

United States 64

United States US Retail Apple 64

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. Retail offices: 85. But then again, Rockland Trust Co. is not typical. Alex Jimenez. Rockland, Mass.

Innovation 70

Innovation Community Bank social media Community 70

PYMNTS

AUGUST 10, 2020

And several of them are affecting the retail industry. And judging from the continuing proliferation of videos on social media, the ability for retailers to enforce even the minimum safety standards of mask-wearing is risky business for employees. That line of thinking also leads to the counter-currents of retailing.

New York City 148

New York City Los Angeles Retail San Francisco 148

PYMNTS

NOVEMBER 20, 2019

. “7Voice takes 7NOW ordering from screen to voice, enabling customers to order in whatever way they prefer that is most convenient to them,” said Raghu Mahadevan, 7-Eleven’s vice president of the digital customer experience. Using real-time tracking, customers can find out when to expect their orders to arrive.

Google 100

Google Dallas Samsung Texas 100

PYMNTS

SEPTEMBER 16, 2019

Merchants must therefore be prepared to support several verification and customer experiences. Biometrics is emerging as one of the innovative solutions to this problem in a variety of industries, including retail, travel and hospitality. Biometrics also have the advantage of simplifying customer experiences.

Technology 116

Technology Customer Experience Cards Regulation 116

Accenture

FEBRUARY 23, 2017

Yet despite salesforce transgressions at a few retail banks, a human salesforce remains a critical asset in the fight to attract and retain customers. They also need to work within a sales culture that values the quality of interactions and the emotional connection with customers, not just the quantity of sales made.

Training 150

Training Apple Tools Branding 150

Accenture

FEBRUARY 23, 2017

Yet despite salesforce transgressions at a few retail banks, a human salesforce remains a critical asset in the fight to attract and retain customers. They also need to work within a sales culture that values the quality of interactions and the emotional connection with customers, not just the quantity of sales made.

Training 150

Training Apple Tools Branding 150

PYMNTS

SEPTEMBER 5, 2019

trillion in one recent count, innovators are tapping into the subscription business model to offer products and services aimed at keeping consumers in good shape (and good spirits). Beyond vitamins, other innovators are turning to the subscription business model for other offerings designed for consumer wellness. The Subscription Plan.

Video 103

Video Innovation Retail Online 103

PYMNTS

MAY 2, 2016

After several years spent trying to infuse its multi-billion dollar business with more forward-thinking concepts with mixed results , last week, the retail giant announced that it will be conducting what amounts to an open call for tech innovation. “I can’t wait to see what ideas and inventions we’ll discover! .

Retail 100

Retail Innovation Technology Arkansas 100

PYMNTS

AUGUST 17, 2017

One retailer that’s looking to bump up that high-end salon experience is Saks Fifth Avenue. “This is the salon of the future by combining stores like Apple, Sephora and a high-end salon and spa,” said Warren, hairstylist and Warren-Tricomi co-founder.

Customer Experience 101

Customer Experience New York Retail Apple 101

NCR

JANUARY 16, 2017

Today’s retail banking market is undergoing a hugely exciting – if challenging – transformation. All of this means that firms in the retail banking sector will have to radically rethink their business model in order to meet these demands and provide the level of service their customers expect.

Trends 40

Trends Retail Customer Experience Resources 40

Bank Innovation

JANUARY 10, 2019

Banks, credit unions and other financial institutions have tech giants like Apple, Amazon and Google to thank for the rise in customers demanding a combination of speed, simplicity and convenience that can seem elusive in the industry.

Apple 210

Apple Google Industry Customer Experience 210

PYMNTS

JUNE 1, 2016

The app is available through Apple’s App Store and Google Play, with the merchant side able to add the app to iPad-based POS hardware. It’s incredibly easy to use and enhances the whole customer experience by eliminating the hassle of fumbling with coins and bills.

Mobile 100

Mobile Customer Experience Apple Google 100

PYMNTS

AUGUST 19, 2019

To serve a rising generation of parents who are used to direct-to-consumer (DTC) brands, eCommerce innovators are offering strollers via streamlined checkout and a business built around community. Through its strong community, Iobst says, the company has been able to receive product feedback and customer love immediately and directly. (It

Payments 116

Payments Branding Innovation Community 116

PYMNTS

FEBRUARY 7, 2020

In 2019, Goldman partners with Apple on the launch of the Apple Card , which the bank’s executives have stated was the “most successful credit card launch ever.” Amazon has regularly been in and out of the $1 trillion zone – as have Microsoft, Apple and Google parent company Alphabet – in recent months.

Austin 131

Austin Lending Omaha New York City 131

PYMNTS

FEBRUARY 5, 2018

Most QSRs are falling behind in innovation, with the average score on the PYMNTS Restaurant Readiness Index a 38 out of 100. But to rise above the fray, here are five features that digitally savvy restaurants — like Shake Shack — use to serve customers in the digital age through mobile apps. But not all innovations are technical.

Mobile 121

Mobile Examples Innovation Online 121

PYMNTS

MAY 4, 2017

Automakers, enterprises and consumers are looking for the best products with world-class capabilities, and our teams will continue to bring innovation to the connected-vehicle landscape under SiriusXM.”. Apple, for one, is hoping that California will work to toughen some of its current self-driving road test policies. sales operations.

California 100

California Policies Company Apple 100

Bank Innovation

OCTOBER 31, 2019

Bryce Galen, CEO and co-founder of Zero, told Bank Innovation the launch is evidence of the growing demand for “financially responsible” credit cards. San Francisco-based credit startup Zero is taking its debit-style credit model to Android. The company launched an iOS app earlier this year.

San Francisco 170

San Francisco Cards Innovation Company 170

PYMNTS

JANUARY 28, 2020

To help consumers remember their favorite moments, eCommerce innovators are making it possible for them to order framed prints from pictures they have taken on their phones. Keepsake accepts major credit cards or Apple Pay for payment and uses Stripe on the backend. Alternatively, consumers can order through the company’s website.

Mobile 141

Mobile social media United States Cards 141

PYMNTS

FEBRUARY 24, 2017

Though the technologies still haven’t reached a level of mainstream usage or acceptance, that hasn’t slowed down the number of companies and sectors looking to utilize VR/AR to transform customer experiences. Banking On The Customer Experience.

Technology 171

Technology Retail Cards Customer Experience 171

PYMNTS

JULY 23, 2019

Taking a cue from Etsy, which connects craftspeople to buyers, the site facilitates entrepreneurs and influencers to offer unique and customized experiences for the public. During customer sign-up, users are asked a number of questions to determine their travel style and how much they want to spend on their experiences.

Google 134

Google Mobile Apple Samsung 134

PYMNTS

JUNE 26, 2018

Not all kiosks are as high-tech as CaliBurger’s machines, but QSRs and other retailers are rolling out their own versions of the machines across the country. According to the PYMNTS Unattended Retail Tracker , it comes down to “offering the right combination of in-store tech, mobile solutions and online features.”. annually.

Examples 107

Examples Retail Arizona Illinois 107

PYMNTS

APRIL 30, 2018

QVC President and CEO Mike George said when the deal was announced,“By creating the leader in discovery-based shopping, we will enhance the customer experience, accelerate innovation, leverage our resources and talents to further strengthen our brands, and redeploy savings for innovation and growth.

Branding 129

Branding Millennials Retail social media 129

PYMNTS

NOVEMBER 25, 2016

According to a report in TechCrunch , Frenzy is an app that lets users put all the things they want from the flash sale in one central place and, when they are ready to move, pay via Apple Pay. The app works with retailers and brands. Frenzy relies on Shopify’s back end to prevent the app from crashing, noted TechCrunch.

Branding 100

Branding Customer Experience Groups Apple 100

PYMNTS

DECEMBER 30, 2016

Every year, the holiday season brings a flurry of consumers into retail locations to find that perfect gift for friends and family. But with a weak opening to the holiday shopping season reported, some retailers are looking for innovative ways to keep their customers happy and loyal to their stores.

Tools 122

Tools Retail Payments US 122

PYMNTS

SEPTEMBER 6, 2016

Payments had been relatively static with innovation around cash, checks and credit cards. Then, there was sudden exponential growth in innovation. In the last four years, we’ve had the adoption of bitcoin, Samsung and Apple Pay and the explosion of FinTech,” said Jenkins. Telcos and retailers weren’t far down the list.

Security 100

Security CA Payments Big Data 100

Celent Banking

APRIL 28, 2017

Customer Experience. In line with what banks have recently been telling us, improving the Customer Experience was top of mind for many customers. Two technologies completely absent from the roster: Apple Watch and Blockchain. I’m always interested in the dogs that didn't bark.

San Jose 125

San Jose Customer Experience Technology Analytics 125